AI21 Labs procurement policy evidence
Only topics backed by verified findings appear below. Each row preserves the platform's exact policy words and capture provenance.
| Topic | Plan or tier | Risk | Their words | Source |
|---|---|---|---|---|
| DPA, audit rights & data residency | All applicable tiers | low | “ 7.10. Data Security . AI21 will maintain administrative, physical, and technical safeguards for protection of the security and confidentiality of Customer Content, in accordance with AI21’s ISO 27001 certification and SOC certifications. Those safeguards will include measures for preventing access, use, modification, or disclosure of Customer Content by AI21 personnel except (a) to perform under this Agreement (for example, to provide the AI21 System and AI21 Models, Support, any Professional Services, or to prevent or address technical problems), (b) as required by Law, or (c) as Customer permits in writing.” | Captured 2026-06-10Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | medium | “ 7.3. Location of Customer Content . Unless the Order states otherwise, Customer Content and Output may be hosted and processed by AI21 (and its Affiliates, Hosting Providers, and respective third party service providers) in Israel, the United States, the European Economic Area (EEA), the United Kingdom, and other locations around the world.” | Captured 2026-06-10Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | low | “ 7.13. HIPAA BAA . To the extent that, in connection with the processing of Customer Content pursuant to this Agreement, Customer requires a business associate agreement (“ BAA “) pursuant to the US Health Insurance Portability and Accountability Act and its implementing rules and regulations, as amended (“ HIPAA “), Customer shall request (via email to [email protected] ) and execute (and deliver to AI21 the executed copy of) the AI21’s applicable BAA template. Such executed BAA shall be deemed incorporated by reference into this Agreement.” | Captured 2026-06-10Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | low | “ 7.12. DPA . To the extent that, in connection with the processing of Customer Content pursuant to this Agreement, Customer requires a data processing agreement (“ DPA “), Customer shall request (via email to [email protected] ) and execute (and deliver to AI21 the executed copy of) the AI21’s applicable DPA template. Such executed DPA shall be deemed incorporated by reference into this Agreement. For clarity, Customer acknowledges that AI21 shall be considered a data processor and/or a service provider.” | Captured 2026-06-10Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | medium | “ 6.7. Reporting; Usage Audit . AI21 may issue Subscription- and Fee-related reporting and billing notices via email to the applicable Customer or billing contact email address specified in the Order, as well as via a functionality of the AI21 System. AI21 (or a third party it reasonably designates) shall, from time to time, be entitled to audit Customer’s use of the AI21 System and/or the Models (a “ Usage Audit “), and Customer shall facilitate such Usage Audit by providing AI21 with all access (including without limitation VPN access) reasonably requested by AI21 (such as, for the purpose of calculating any Fees for overages).” | Captured 2026-06-10Open source →Finding permalink → |
| Data retention | All applicable tiers | low | “ 13.5. Effect of Termination . Upon termination of this Agreement for any reason: (a) the Subscription shall automatically terminate; (b) Customer shall cease all access and use of (and, if applicable, uninstall) the AI21 System and/or AI21 Model, as the case may be (and AI21 shall be entitled to remotely uninstall, as well as deactivate, the AI21 System and AI21 Model) and certify in a signed writing that it has done so; (c) Customer shall pay any outstanding Fees and other charges that accrued as of termination (even if termination takes effective prior to the end of a billing cycle), which shall become immediately due and payable, and, if necessary AI21 shall issue a final invoice therefor; and (d) upon written notice to AI21, Customer will have up to thirty (30) calendar days to access the AI21 System and/or AI21 Model solely to the extent necessary to retrieve Customer Content (“ Retrieval Right “) (and if Customer exercises its Retrieval Right, this Agreement shall continue in full force and effect for the duration of the Retrieval Right). AI21 shall have no further obligation to make Customer Content available after the later of (A) the effective date of termination of this Agreement, or (B) the Retrieval Right period, if applicable, and thereafter AI21 shall be entitled to delete the Customer Content.” | Captured 2026-06-10Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ 14.4. Third Party Content . The AI21 Solutions may present, or otherwise allow Customer to view, access, link to, and/or interact with, Content from third parties and other sources that are not owned or controlled by AI21, such as Third Party Models (collectively, “ Third Party Content “). The AI21 Solutions may also enable Customer to communicate with the related third parties. The display or communication to Customer of such Third Party Content does not (and shall not be construed to) in any way imply, suggest, or constitute any sponsorship, endorsement, or approval by AI21 of such Third Party Content or third party, nor any affiliation between AI21 and such third party. AI21 shall have no obligation or liability of any kind whatsoever for Third Party Content or for the third party’s policies, practices, actions, or omissions. If Customer enables or uses Third Party Content with the AI21 System or AI21 Model, AI21 will allow the Third Party Content providers to access and use Customer Content as required for the interoperation of the Third Party Content and the AI21 System or AI21 Model. Any Third Party Content provider’s use of Customer Content is subject to the applicable agreement between Customer and the Third Party Content provider.” | Captured 2026-06-10Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | low | “ 5.3. General . The Support and any Professional Services will be performed by AI21 and/or its Affiliates, and are provided for the benefit of Customer only. Customer shall fully cooperate with AI21, and shall make available to AI21 all relevant systems, assets, and resources, in connection with the provision of the Support and the Professional Services. With Customer’s prior written approval (not to be unreasonably withheld, conditioned, or delayed) AI21 may subcontract Support and any Professional Services (in whole or in part) to a third party contractor, and without derogating from AI21’s liabilities towards the Customer under this Agreement. Unless expressly agreed otherwise in writing, Support and any Professional Services shall be carried out remotely, and any physical attendance at Customer’s offices or other locations requested by Customer, if agreed to by AI21 (for example, in a SOW), shall be charged at AI21’s then-current rates, and AI21 shall also be entitled to reimbursement for travel and lodging costs and expenses incurred.” | Captured 2026-06-10Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ 4.9. Delivery and Hosting . The AI21 Solution will be made available to Customer electronically (via the Website, via an API integration, or otherwise as elected by AI21 or as specified in the Order). The AI21 Solution, as well as any other software and components that are distributed to Customer, shall be deemed accepted upon delivery. If the AI21 Solution is not deployed within the Customer Environment, the hosting of the AI21 Solution may be provided by a third party cloud hosting provider selected by AI21 (“ Hosting Provider “), and accordingly Customer Content may be processed by such Hosting Provider.” | Captured 2026-06-10Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ 14.21. Subpoenas . Nothing in this Agreement prevents or otherwise restricts AI21 from disclosing Customer Content to the extent required by Law, subpoenas, or court orders, but AI21 will use commercially reasonable efforts to notify Customer where permitted to do so.” | Captured 2026-06-10Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ 14.6. Assignment . Neither Party may assign this Agreement, in whole or in part, without the prior express written consent of the other Party; except that, each Party may assign (including without limitation by operation of law) this Agreement in whole to any of its Affiliates and/or to any successor in connection with a merger, consolidation, or acquisition of all or substantially all of the assigning Party’s assets or shares. Furthermore, any AI21 obligation hereunder may be performed (in whole or in part), and any AI21 right (including invoice and payment rights) or remedy may be exercised (in whole or in part), by an Affiliate of AI21. Any unauthorized assignment will be null and void. This Agreement shall be binding upon and inure to the benefit of the Parties and their respective successors and assigns.” | Captured 2026-06-10Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ 6.6. Payment Processing . Customer represents and warrants that all payment and billing information provided is (and will remain) complete and accurate, and Customer has obtained all necessary consents to enable the necessary payment method. If applicable to the payment method, payment of Fees may be processed through a third-party payment processing service (which will receive and process Customer’s billing information), and additional terms may apply to such payments. Customer authorizes AI21 (and/or its designee) to: (a) request and collect payment (and to otherwise take other billing actions, such as refunds) from Customer on a recurring basis; and (b) make any inquiries AI21 deems necessary, from time to time, to validate Customer’s designated payment method or financial information, in order to ensure timely payment of Fees (including, but not limited to, for the purpose of receiving updated payment details from Customer’s payment, credit card, or banking account provider – such as, updated expiry date or card number).” | Captured 2026-06-10Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ 4.7. Purchases via Resellers . If Customer has purchased its subscription to an AI21 Solution through a Reseller (defined below), Customer’s payment obligations under Section 6 (Payment) shall not apply. In such cases: (a) AI21 will only be obligated to provide the AI21 Solution to Customer if AI21 and the applicable Reseller have entered into a purchase order (or similar ordering document, whether online or offline) for such purchase; (b) AI21 may share information with Reseller related to Customer’s use and consumption of the AI21 Solution; (c) AI21 shall be entitled to withhold or otherwise suspend Customer’s access to the AI21 Solution if AI21 has not been paid by Reseller; (d) this Agreement governs Customer’s access to and use of the AI21 Solution, notwithstanding anything to the contrary in Customer’s agreement with the Reseller; and (e) Reseller is not authorized to make any changes to this Agreement or otherwise authorized to make any warranties, representations, promises or commitments on behalf of AI21 or in any way concerning the AI21 Solution. “ Reseller ” means any distributor, reseller, or similar channel partner (such as a marketplace platform provider) authorized by AI21 to sell AI21 Solution subscriptions.” | Captured 2026-06-10Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ 4.6. Customer Affiliates . Subject to (and without expanding) the Subscription Scope, Customer may permit its Affiliate to exercise Customer’s Subscription rights under the Order, provided that: (a) such use is solely for the benefit of Customer or such Affiliate; and (b) such Affiliate agrees to be bound by the AI21 Solution- and Subscription-related restrictions and limitations set forth in this Agreement, and further agrees that AI21 shall have no obligation or liability of any kind whatsoever towards such Affiliate. Customer shall remain primarily responsible and liable for its Affiliates’ and Users’ compliance with this Agreement, and any acts and omissions of such Affiliates and Users in connection with this Agreement shall also be deemed the acts and omissions as of Customer.” | Captured 2026-07-19Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “ 3.2. Evaluation Products . From time to time, AI21 may permit Customer to try certain AI21 Solution features or functionalities (whether new or existing) at no charge for a free trial or evaluation period (each, an “ Evaluation Product “). Evaluation Products may be designated or identified as beta, pilot, evaluation, trial, or the like. Unless configured otherwise by AI21, or agreed otherwise (for example, in the Order), the default evaluation period for an Evaluation Product (the “ Evaluation Period “) is thirty (30) days . However, AI21 reserves the right to terminate an Evaluation Period at any time, with or without notice.” | Captured 2026-07-19Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ 6.2. Fee Increases . AI21 shall be entitled from time to time, and by written notice, to increase the Fees under the Order; provided, however, that the updated Fees shall apply to the next Order renewal, provided that such notice was given at least thirty (30) days prior to such renewal.” | Captured 2026-07-19Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ 5.1. Support . Subject to Customer’s compliance with all payment obligations under this Agreement, Customer will be entitled to receive the Support, as specified in the Order.” | Captured 2026-07-19Open source →Finding permalink → |
| Tier differences | All applicable tiers | low | “ “ Subscription Scope ” means any AI21 Solutions-related usage or consumption limitations, entitlements, and parameters (for example, Deployment Type, number of solution calls, number of tokens, available features and functionalities, etc. ) specified in the Order.” | Captured 2026-06-10Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ 4.5. Subscription Scope . For the avoidance of doubt: (a) the Subscription is subject to the applicable Subscription Scope, and Customer shall not use any technical or other means within, or external to, the AI21 Solution to exceed or circumvent the Subscription Scope, and (b) the AI21 Solutions are only licensed or provided on a subscription basis (and is not sold) hereunder. An AI21 Solution may be temporarily unavailable for scheduled maintenance or for unscheduled emergency maintenance, either by AI21 or by third-party providers, or because of other causes beyond AI21’s reasonable control.” | Captured 2026-07-19Open source →Finding permalink → |
| Tier differences | All applicable tiers | low | “ “ Deployment Type ” means the deployment type (as specified in the Order) of the AI21 Solution, as specified in the Order. If no Deployment Type is specified in the Order, the Deployment Type shall be deemed to be on a software-as-a-service (SaaS) multi-tenant public cloud basis. ” | Captured 2026-06-10Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ 13.2. Renewals . Unless specified otherwise in the Order, upon expiration of the initial Subscription term specified in the Order (the “ Initial Subscription Term “), the Order and Subscription shall automatically renew for successive renewal terms of equal length as the Initial Subscription Term (each a “ Renewal Term “, and together with the Initial Subscription Term, the “ Subscription Term “), unless either Party notifies the other Party in writing that it chooses not to renew (“ Non-Renewal Notice “); provided, however, that the Non-Renewal Notice is given at least sixty (60) days prior to the end of the then-current Subscription Term. At the commencement of each Renewal Term, AI21 shall be entitled to invoice Customer for the applicable Fees therefor.” | Captured 2026-07-19Open source →Finding permalink → |
| Tier differences | All applicable tiers | low | “ 14.19. Government Users . If Customer is a U.S. government entity, or this Agreement otherwise becomes subject to the Federal Acquisition Regulations (FAR), Customer acknowledges that each of the AI21 System and AI21 Model constitutes “commercial computer software” and “commercial computer software documentation” as such terms are used in FAR 12.212, DFARS 252.227-7014 and DFARS 227.7202. In accordance with FAR 12.211-12.212 and DFARS 227.7102-4 and 227.7202-4, as applicable, the rights of the U.S. Government to use, modify, reproduce, release, perform, display, or disclose commercial computer software, commercial computer software documentation, and technical data furnished in connection with the AI21 System and AI21 Model shall be as provided in this Agreement. If a government agency needs additional rights, it must negotiate a mutually acceptable signed written addendum to this Agreement specifically granting those rights.” | Captured 2026-06-10Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ 4.10. Features and Functionalities . AI21 may, from time to time and without notice, modify, replace, and discontinue the features and functionalities (but not material functionalities to which Customer is entitled under the Order, unless it improves the material functionality), as well as the user interface, of the AI21 Solutions. Some features and functionalities may in any event be restricted by geography or otherwise, in order for AI21 to comply with applicable Law or commitments to third parties. Customer agrees that its purchase hereunder is not contingent on the delivery of any future functionality or feature, or dependent on any oral or written statements made by or on behalf of AI21 regarding future functionalities or features.” | Captured 2026-07-19Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ 3.1. Pilots . If agreed in an Order, Customer may be entitled to conduct an evaluation, ‘proof-of-concept’, or pilot of the AI21 Solution (a “ Pilot “). A Pilot is limited to whatever duration, features, and functionalities AI21 elects in its sole discretion (or that is otherwise specified in the Order), and, unless agreed otherwise in the Order, AI21 reserves the right to add and remove any features and functionalities, as well as terminate a Pilot, at any time, with or without notice.” | Captured 2026-07-19Open source →Finding permalink → |
Informational only, not legal advice. Terms can change; verify every cited source and capture date during procurement review.
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