Developer / Coding · ai21.comAI21 Labs
Graded against 804 verified platforms, from its own policy text. Automated assessment against a published rubric — not legal advice.
No lens is bandable yet — banding requires fully verified documents with on-criteria findings. The gap is shown honestly, never estimated.
“4.1. AI21 Systems . Subject to the terms and conditions of this Agreement (including without limitation Customer’s payment of all applicable Fees), AI21 grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right and license, during the Subscription Term (defined below), to do the following, in accordance with the Documentation, for…”
Watch: indemnity liability
Start here. These are the highest-risk verified clauses AIRIN found in the platform's own policy text.
This segment excludes liability for the cost of procuring substitute goods or services, preventing recovery of cover damages under the Agreement.
This segment excludes liability for loss of profits, business opportunities, revenue, contracts, anticipated savings, or wasted expenditure, further restricting recoverable economic losses.
This segment establishes the threshold conditions under which the limitation of liability applies, excluding from its protection breaches of confidentiality, Customer breaches of usage restrictions, gross negligence, and willful misconduct, thereby defining the carve-outs to the liability cap.
Scores derived from 47 enriched findings — same verbatim citations as below. AI-generated, not legal advice.
- AI21 Labs's terms explicitly protect your inputs from training use — the policy is affirmatively favorable on this point.
- Your outputs and prompts are explicitly yours — AI21 Labs's terms include affirmatively protective IP language.
- Data handling is conditional — 1 privacy or retention clause warrant review before using AI21 Labs at scale.
Derived from AI-enriched analysis of the verified findings below — informational only, not legal advice.
How to read this page: Overall risk rates what AI21 Labs's own policy terms mean for your prompts, outputs, and data. The benchmark bands below grade those same verified terms relative to peers — a platform in a risky-by-default category can rate HIGH risk and still grade STRONG against its peer set. Both trace to the cited findings.
Fully verified — complete core corpus captured and read in full.
- Privacy PolicyVerified - read in full - 0 citationsstaticLast captured 2026-08-05
- Terms of ServiceVerified - read in full - 201 citationsstaticLast captured 2026-08-05
Only citation-backed plan differences are shown here; absent cells mean AIRIN has not verified a tier-specific claim.
Grants AI21 and its Affiliates a worldwide, non-exclusive, royalty-free, irrevocable sublicensable license to copy, process, create derivative works of, modify, adapt, and otherwise use Customer Content and Output during the Subscription Term and for ninety days thereafter for specified purposes enumerated in subsequent segments.
" 7.8. License to Customer Content and Output . Customer hereby grants to AI21 and its Affiliates a worldwide, non-exclusive, royalty-free, paid-up, sublicensable (to AI21’s data subprocessors, Hosting Providers, as well as to third party se..."
This segment defines the Policy and incorporates its guidelines by reference as a condition of submitting a vulnerability report; it also establishes that the platform will not pursue legal action against researchers who adhere to the guidelines, creating a conditional safe-harbor obligation on the platform's part.
" AI21 Labs encourages researchers to share with our team the details of any suspected vulnerability by submitting the form below. By clicking “Report Vulnerability”, you acknowledge you have read, understood, and that you agree to the guide..."
Establishes the required procedure for reporting a vulnerability, specifying mandatory content (reproducible steps, clear evidence) and the format for multiple vulnerabilities, thereby imposing procedural obligations on the researcher submitting a report.
" Once you locate a vulnerability, please report it to our security team by clicking “Report Vulnerability”. In your report, please include a detailed explanation of how the vulnerability was found including reproducible steps, and clear evi..."
Imposes an obligation on researchers to comply with all applicable laws and regulations in connection with security research activities, and clarifies that the platform does not authorize, permit, or allow any security research or vulnerability disclosure activity involving its systems beyond what the Policy expressly permits — limiting scope of any implied permission and reinforcing researcher compliance obligations.
" Please be reminded that you must comply with all applicable laws and regulations (either federal, state, or other local legislation) in connection with your security research activities or other participation in this vulnerability disclosu..."
This clause grants either party the right to terminate the Agreement upon written notice if the other party experiences insolvency-related events such as receivership, general assignment for creditors, bankruptcy proceedings, or liquidation, establishing termination rights tied to financial distress.
" Either Party may terminate this Agreement upon written notice to the other Party upon the occurrence of any of the following events in respect of such other Party: (i) a receiver is appointed for the other Party or its property, which appo..."
This clause grants AI21 the right to terminate the Agreement for convenience with 30 days' notice, and creates a corresponding obligation to provide Customer a pro-rated refund of pre-paid unused fees for the remaining Subscription Term.
" AI21 may terminate this Agreement convenience upon thirty (30) days’ prior written notice to Customer. In case of such termination for convenience by AI21, Customer shall be entitled to receive a pro-rated refund of any pre-paid and unutil..."
This clause imposes export compliance obligations on the Customer, requiring representations and warranties that it is not subject to U.S. embargo or sanctions lists and that its country of residence matches billing information, restricting use of AI21 Technology in prohibited jurisdictions.
" 14.16. Export Compliance . Customer represents and warrants that: (a) it is not a resident of, and will not access or use any AI21 Technology in, a country that the U.S. government has embargoed for use of the AI21 Technology, and that Cus..."
Permits Customer to try Evaluation Product features at no charge for a default 30-day evaluation period, while reserving AI21's right to terminate the Evaluation Period early, distinguishing evaluation-tier access from paid subscription rights.
" 3.2. Evaluation Products . From time to time, AI21 may permit Customer to try certain AI21 Solution features or functionalities (whether new or existing) at no charge for a free trial or evaluation period (each, an “ Evaluation Product “)...."
Evidence appendix
Showing priority citations first. The full appendix is available for audit trails; not every citation is a severe risk.
" 4.1. AI21 Systems . Subject to the terms and conditions of this Agreement (including without limitation Customer’s payment of all applicable Fees), AI21 grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right and license, during the Subscription Term (defined below), to do the following, in accordance with the Documentation, for Customer’s internal end use (collectively, the “AI21 System Subscription”):"
Grants Customer a limited, non-exclusive, non-transferable, non-sublicensable license during the Subscription Term to access and use the AI21 System for Customer's internal end use, subject to payment of Fees and other agreement terms, defining the scope and conditions of the AI21 System Subscription.
AI-generated interpretation, not legal advice.
" 4.2. AI21 Models . Subject to the terms and conditions of this Agreement (including without limitation Customer’s payment of all applicable Fees), AI21 grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right and license, during the Subscription Term (defined below), to do the following, in accordance with the Documentation, for Customer’s internal end use (collectively, the “ AI21 Model Subscription “):"
Grants Customer a limited, non-exclusive, non-transferable, non-sublicensable license during the Subscription Term to access and use the AI21 Model for Customer's internal end use, subject to payment of Fees and other agreement terms, defining the scope and conditions of the AI21 Model Subscription.
AI-generated interpretation, not legal advice.
" 14.9. Publicity . AI21 may use Customer’s name and logo in AI21’s customer lists (including, but not limited to, on the Website and in AI21’s promotional materials)."
This clause grants AI21 the right to use Customer's name and logo in customer lists, on the Website, and in promotional materials, constituting a limited trademark/publicity license for marketing purposes.
AI-generated interpretation, not legal advice.
" 4.8. Usage Statistics . AI21 and its Affiliates may use log files and other data regarding Customer’s use of the AI21 Solution for quality control purposes, for enforcement of this Agreement, for analytics purposes (such as generating Usage Statistics), and for further improving, enhancing, and otherwise further developing AI21’s products and solutions."
Permits AI21 and its Affiliates to use log files and other Customer usage data for quality control, agreement enforcement, analytics (including generating Usage Statistics), and for improving, enhancing, and further developing AI21's products and solutions, establishing a broad internal training and development use right over Customer usage data.
AI-generated interpretation, not legal advice.
" 7.4. Limited Personal Data . Unless the AI21 Solution specifically requests or requires otherwise, or where AI21 approves a use case where Personal Data will be processed, Customer shall ensure that no Customer Content includes or links to any information or data relating to an identified or identifiable person (“ Personal Data “)."
This clause restricts Customer from including Personal Data in Customer Content unless the AI21 Solution specifically requests it or AI21 approves the use case, establishing a default prohibition on processing personal data through the platform.
AI-generated interpretation, not legal advice.
" THE COST OF PROCURING ANY SUBSTITUTE GOODS OR SERVICES."
This segment excludes liability for the cost of procuring substitute goods or services, preventing recovery of cover damages under the Agreement.
AI-generated interpretation, not legal advice.
" ANY LOSS OF PROFITS, BUSINESS, OPPORTUNITY, REVENUE, CONTRACTS, ANTICIPATED SAVINGS, OR WASTED EXPENDITURE;"
This segment excludes liability for loss of profits, business opportunities, revenue, contracts, anticipated savings, or wasted expenditure, further restricting recoverable economic losses.
AI-generated interpretation, not legal advice.
" 11.1. EXCEPT FOR BREACHES OF CONFIDENTIALITY UNDER SECTION 9 (CONFIDENTIALITY) , CUSTOMER’S BREACH OF THE SUBSCRIPTION (INCLUDING WITHOUT LIMITATION A BREACH UNDER SECTION 8.2 (AI21 TECHNOLOGY USAGE RESTRICTIONS) ), AND/OR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, IN NO EVENT SHALL EITHER PARTY, ITS AFFILIATES, OR LICENSORS BE LIABLE UNDER, OR OTHERWISE IN CONNECTION WITH, THIS AGREEMENT, FOR: "
This segment establishes the threshold conditions under which the limitation of liability applies, excluding from its protection breaches of confidentiality, Customer breaches of usage restrictions, gross negligence, and willful misconduct, thereby defining the carve-outs to the liability cap.
AI-generated interpretation, not legal advice.
" ANY LOSS OF, OR DAMAGE OR INTERRUPTION TO, DATA, NETWORKS, INFORMATION SYSTEMS, REPUTATION, OR GOODWILL; AND/OR"
This segment excludes liability for loss of or damage to data, networks, information systems, reputation, or goodwill, limiting recovery for data and reputational harm.
AI-generated interpretation, not legal advice.
" 11.3. THE FOREGOING EXCLUSIONS AND LIMITATION SHALL APPLY: (A) TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW; (B) EVEN IF A PARTY HAS BEEN ADVISED, OR SHOULD HAVE BEEN AWARE, OF THE POSSIBILITY OF LOSSES, DAMAGES, OR COSTS; (C) EVEN IF ANY REMEDY IN THIS AGREEMENT FAILS OF ITS ESSENTIAL PURPOSE; AND (D) REGARDLESS OF THE THEORY OR BASIS OF LIABILITY, AND WHETHER IN CONTRACT, TORT (INCLUDING WITHOUT LIMITATION FOR NEGLIGENCE OR BREACH OF STATUTORY DUTY), STRICT LIABILITY, INDEMNITY, MISREPRESENTATION, OR OTHERWISE."
This segment specifies that all liability exclusions and caps apply to the maximum extent permitted by law, regardless of prior notice of potential damages, failure of essential purpose of any remedy, and irrespective of the legal theory of liability invoked.
AI-generated interpretation, not legal advice.
" to the extent that the Infringement Claim is attributable to or results from: (i) a modification to the AI21 System or AI21 Model not made by AI21; (ii) the combination of the AI21 System or AI21 Model with any non-AI21 product or service; (iii) any Customer instructions or specifications; (iv) any Customer breach under this Agreement; (v) any Inputs or Outputs; and/or (vi) any failure by Customer to use the most current version of the AI21 System or AI21 Model made available by AI21 to Customer pursuant to this Agreement;"
This segment enumerates specific exceptions to AI21's indemnification duty, including claims arising from unauthorized modifications, third-party combinations, Customer instructions, Customer breach, Inputs or Outputs, or failure to use the current version, limiting AI21's indemnity exposure.
AI-generated interpretation, not legal advice.
" ANY CONSEQUENTIAL, INDIRECT, SPECIAL, INCIDENTAL, OR PUNITIVE DAMAGES;"
This segment excludes liability for consequential, indirect, special, incidental, or punitive damages, limiting the categories of recoverable damages under the Agreement.
AI-generated interpretation, not legal advice.
" if Customer did not use the AI21 System or AI21 Model in accordance with the Documentation; and/or"
This clause carves out an exception to AI21's indemnification obligation where the Customer failed to use the AI21 System or AI21 Model in accordance with the Documentation, thereby limiting the scope of AI21's indemnity duty.
AI-generated interpretation, not legal advice.
" 11.2. THE COMBINED AGGREGATE LIABILITY OF AI21 AND ALL AI21 AFFILIATES UNDER, OR OTHERWISE IN CONNECTION WITH, THIS AGREEMENT SHALL NOT EXCEED THE AMOUNT OF FEES ACTUALLY PAID BY CUSTOMER TO AI21 UNDER THIS AGREEMENT IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE DATE GIVING RISE TO LIABILITY (OR, IF NO FEES APPLY, ONE HUNDRED US DOLLARS (USD$100)). FOR THE AVOIDANCE OF DOUBT, THE EXISTENCE OF MULTIPLE CLAIMS DOES NOT ENLARGE THE FOREGOING LIMIT."
This segment caps AI21's aggregate liability at fees paid by the Customer in the six months preceding the claim (or USD$100 if no fees apply), and clarifies that multiple claims do not expand this cap.
AI-generated interpretation, not legal advice.
" 14.6. Assignment . Neither Party may assign this Agreement, in whole or in part, without the prior express written consent of the other Party; except that, each Party may assign (including without limitation by operation of law) this Agreement in whole to any of its Affiliates and/or to any successor in connection with a merger, consolidation, or acquisition of all or substantially all of the assigning Party’s assets or shares. Furthermore, any AI21 obligation hereunder may be performed (in whole or in part), and any AI21 right (including invoice and payment rights) or remedy may be exercised (in whole or in part), by an Affiliate of AI21. Any unauthorized assignment will be null and void. This Agreement shall be binding upon and inure to the benefit of the Parties and their respective successors and assigns."
This clause restricts assignment of the Agreement without prior written consent of the other party, while providing exceptions for affiliate assignments and M&A transactions, and permits AI21 to delegate performance or exercise rights through Affiliates.
AI-generated interpretation, not legal advice.
" 14.21. Subpoenas . Nothing in this Agreement prevents or otherwise restricts AI21 from disclosing Customer Content to the extent required by Law, subpoenas, or court orders, but AI21 will use commercially reasonable efforts to notify Customer where permitted to do so."
This clause creates an exception to confidentiality and non-disclosure obligations by permitting AI21 to disclose Customer Content when compelled by law, subpoenas, or court orders, while imposing a procedural obligation to notify the Customer where legally permitted to do so.
AI-generated interpretation, not legal advice.
" 3.2. Evaluation Products . From time to time, AI21 may permit Customer to try certain AI21 Solution features or functionalities (whether new or existing) at no charge for a free trial or evaluation period (each, an “ Evaluation Product “). Evaluation Products may be designated or identified as beta, pilot, evaluation, trial, or the like. Unless configured otherwise by AI21, or agreed otherwise (for example, in the Order), the default evaluation period for an Evaluation Product (the “ Evaluation Period “) is thirty (30) days . However, AI21 reserves the right to terminate an Evaluation Period at any time, with or without notice."
Permits Customer to try certain AI21 Solution features at no charge during an evaluation period of thirty days by default, while reserving to AI21 the right to terminate the evaluation at any time — a conditional permission establishing trial-tier entitlements distinct from paid subscriptions.
AI-generated interpretation, not legal advice.
" Customer has obtained and will maintain all required consents and licenses, and will maintain all ongoing legal bases under relevant privacy Laws (if applicable), necessary to provide, make available, and otherwise expose Customer Content to AI21, its Affiliates, and the Hosting Provider (if applicable); and "
Obligates Customer to obtain and maintain all required consents, licenses, and ongoing legal bases necessary to provide Customer Content to AI21, its Affiliates, and the Hosting Provider.
AI-generated interpretation, not legal advice.
Common questions about AI21 Labs's policies
- Does AI21 Labs train its AI models on your data?
- No training on your content by default — based on 6 verified findings from AI21 Labs's published policy. Informational only, not legal advice.
- Who owns the content you create with AI21 Labs?
- You own your outputs — based on 8 verified findings from AI21 Labs's published policy. Informational only, not legal advice.
- Can you use AI21 Labs's output commercially?
- Commercial use allowed — with conditions — based on 17 verified findings from AI21 Labs's published policy. Informational only, not legal advice.
Clause detail — protections, your obligations, and coverage
Every clause below is a verbatim quote from AI21 Labs's own published policy, read in full and linked to its exact location. Protections and user obligations are reported separately from risk because they are different kinds of clause — an obligation on you is not a risk to your data. Informational only, not legal advice.
✅ Protections found
20 verified clausesClauses in AI21 Labs's policies that work in your favour — commitments the platform made to you.
- Confidentiality
“Each Party (as “Receiving Party”) will: (a) protect the Confidential Information (defined below) of the other Party (the “Disclosing Party”) that the Receiving Party receives, using the same degree of care that Receiving Party uses to protect its own Confident…”
This segment imposes mutual obligations on both parties as Receiving Parties to protect the Disclosing Party's Confidential Information with at least reasonable care, to restrict use to Agreement purposes, and to limit a…
📍 § 9 (CONFIDENTIALITY)Jump to exact text → - Data retentiondeletion rights & post-termination survival
“13.5. Effect of Termination . Upon termination of this Agreement for any reason: (a) the Subscription shall automatically terminate; (b) Customer shall cease all access and use of (and, if applicable, uninstall) the AI21 System and/or AI21 Model, as the case m…”
This clause establishes obligations upon termination including cessation of access, uninstallation, certification of compliance, payment of outstanding fees, and return or deletion of Customer Content and Confidential In…
📍 § 13.5Jump to exact text → - Indemnity & liabilityindemnity direction
“Should the AI21 System or AI21 Model (in whole or in part) become, or in AI21’s opinion be likely to become, the subject of an Infringement Claim or an injunction prohibiting Customer’s use of the AI21 System or AI21 Model, then Customer permits AI21, at AI21’…”
This clause grants AI21 the right, at its option and expense, to obtain a license, or replace/modify the infringing component as a remedy when the AI21 System or Model becomes subject to an Infringement Claim or injuncti…
📍 § 12.1Jump to exact text → - Confidentiality
““Confidential Information” means all information that is identified as confidential at the time of disclosure by the Disclosing Party or reasonably should be known by the Receiving Party to be confidential or proprietary due to the nature of the information di…”
This segment defines 'Confidential Information' as information identified as confidential or reasonably understood to be confidential, explicitly including all AI21 Technology, and sets out exclusions from the definition…
📍 § 9 (CONFIDENTIALITY)Jump to exact text → - Audit rights, DPA & residency
“7.10. Data Security . AI21 will maintain administrative, physical, and technical safeguards for protection of the security and confidentiality of Customer Content, in accordance with AI21’s ISO 27001 certification and SOC certifications. Those safeguards will…”
This clause obligates AI21 to maintain administrative, physical, and technical safeguards for the security and confidentiality of Customer Content in accordance with ISO 27001 and SOC certifications, and restricts AI21 p…
📍 § 7.10Jump to exact text → - Audit rights, DPA & residency
“7.13. HIPAA BAA . To the extent that, in connection with the processing of Customer Content pursuant to this Agreement, Customer requires a business associate agreement (“ BAA “) pursuant to the US Health Insurance Portability and Accountability Act and its im…”
This clause establishes the procedure by which Customer may request and execute a HIPAA Business Associate Agreement with AI21, and incorporates any executed BAA by reference into the Agreement, governing HIPAA complianc…
📍 § 7.13Jump to exact text →
+ 14 more verified clauses of this kind on this platform, cited in full in the report.
📋 Rules you must follow
23 verified clausesWhat AI21 Labs requires of YOU. These are your obligations, not risks to your data or IP, so they are cited here and excluded from this platform's risk rating.
- Moderation & enforcementconduct restrictions
“14.16. Export Compliance . Customer represents and warrants that: (a) it is not a resident of, and will not access or use any AI21 Technology in, a country that the U.S. government has embargoed for use of the AI21 Technology, and that Customer is not a person…”
This clause imposes export compliance obligations on the Customer, requiring representations and warranties that it is not subject to U.S. embargo or sanctions lists and that its country of residence matches billing info…
📍 § 14.16Jump to exact text → - Moderation & enforcementsensitive data (biometric/location/health)
“7.5. No Sensitive Data . Customer shall ensure that no Customer Content includes or links to Sensitive Data. “ Sensitive Data ” means any (i) categories of data enumerated in Article 9(1) of the European Union’s General Data Protection Regulation (Regulation 2…”
This clause prohibits Customer from including Sensitive Data in Customer Content and defines the term 'Sensitive Data' by reference to GDPR Article 9, PCI DSS, GLBA, and other categories, creating a categorical restricti…
📍 § 7.5Jump to exact text → - Moderation & enforcementconduct restrictions
“4.5. Subscription Scope . For the avoidance of doubt: (a) the Subscription is subject to the applicable Subscription Scope, and Customer shall not use any technical or other means within, or external to, the AI21 Solution to exceed or circumvent the Subscripti…”
Restricts Customer from using technical or other means to exceed or circumvent the Subscription Scope, clarifies that the AI21 Solution is licensed (not sold) on a subscription basis, and permits temporary unavailability…
📍 § 4.5Jump to exact text → - Moderation & enforcement
“use any AI21 Technology for the purposes of engaging in any illegal activities, generating defamatory, harassing, abusive, or hateful Content, infringing or violation the property rights or personal rights of others, generating malware or spam, impersonating o…”
This segment prohibits using AI21 Technology for illegal activities, generating harmful content, infringing rights, generating spam or malware, impersonating others, or providing medical or financial advice, imposing bro…
📍 § 8.2Jump to exact text → - Moderation & enforcementconduct restrictions
“14.22. Anti-Corruption . Customer agrees that it has not received or been offered any illegal or improper bribe, kickback, payment, gift or thing of value from any of AI21’s employees or agents, or otherwise from any Resellers, in connection with this Agreemen…”
This clause imposes an anti-corruption obligation on the Customer, requiring it to represent that no improper payments have been received and to promptly notify AI21 upon discovering any violation, creating a compliance-…
📍 § 14.22Jump to exact text →
+ 18 more verified clauses of this kind on this platform, cited in full in the report.
What the policies actually cover
11 topics- Product telemetry & usage tracking5 clauses
- Sensitive data (biometric, location, health)1 obligation1 clause
- Government & law-enforcement disclosure1 clause
- Does not train on your content1 protective1 clause
- Damages & liability cap10 clauses
- Indemnity direction5 protective12 clauses
- Terms can change at any time2 protective5 clauses
- Deletion rights & post-termination survival1 protective1 clause
- Auto-renewal & cancel window1 clause
- Feedback ownership1 clause
- Conduct restrictions17 obligations17 clauses
159 further verified clauses are cited on this page but not yet assigned a topic.
Cross-clause notes
Two verified clauses intersect on the same subject matter: the Terms of Service, § 13.5 addresses how long content is retained, and the Terms of Service, § 1 (DEFINITIONS) addresses use of content in connection with model training or service improvement. Both clauses are in force at the same time — read them together.
Automated cross-reference against the published rubric — not legal advice.
Clause intelligence
Canonical clauses and stance patterns extracted from the same gate-verified citations shown on this page.
The clause includes sublicensable, transferable, or assignable rights.
“4.1. AI21 Systems . Subject to the terms and conditions of this Agreement (including without limitation Customer’s payment of all applicable Fees), AI21 grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right and license, during the Subscription Term (defined below), to do the following, in accordance with the Documentation, for Customer’s internal end use (collectively, the...”Open source citation
The clause includes sublicensable, transferable, or assignable rights.
“4.2. AI21 Models . Subject to the terms and conditions of this Agreement (including without limitation Customer’s payment of all applicable Fees), AI21 grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right and license, during the Subscription Term (defined below), to do the following, in accordance with the Documentation, for Customer’s internal end use (collectively, the ...”Open source citation
The clause includes sublicensable, transferable, or assignable rights.
“7.8. License to Customer Content and Output . Customer hereby grants to AI21 and its Affiliates a worldwide, non-exclusive, royalty-free, paid-up, sublicensable (to AI21’s data subprocessors, Hosting Providers, as well as to third party service providers engaged by AI21 in the provision of the AI21 Technology), irrevocable right and license, during the Subscription Term and for a period of ninety (90) days t...”Open source citation
The clause includes sublicensable, transferable, or assignable rights.
“sell, assign, transfer, lease, rent, sublicense, or otherwise distribute or make available any AI21 Technology to any third party (such as offering it as part of a time-sharing, outsourcing or service bureau environment);”Open source citation
The clause includes sublicensable, transferable, or assignable rights.
“Subject to your compliance with these Terms (and, where applicable, payment of all fees), AI21 grants you a limited, non-exclusive, non-transferable, non-sublicensable, non-assignable , revocable license during the term of these Terms to access and use the Services, and to use Outputs, solely for your internal business or development purposes and in accordance with the Documentation.”Open source citation
Tier matrix
Plan-level conditions detected from citation-backed clauses. Empty tiers mean AIRIN has not captured decisive tier language yet.
| Tier | Surface | Verdict | Risk | Citations |
|---|---|---|---|---|
| All applicable tiers | commercial use | worsens | HIGH | 7 |
| All applicable tiers | confidentiality | conditional | MEDIUM | 1 |
| All applicable tiers | data retention | worsens | HIGH | 1 |
| All applicable tiers | indemnity liability | conditional | MEDIUM | 6 |
| All applicable tiers | privacy data use | worsens | HIGH | 10 |
| All applicable tiers | prompt ownership | improves | LOW | 1 |
| All applicable tiers | training use | conditional | MEDIUM | 5 |
| Free | indemnity liability | conditional | MEDIUM | 1 |
| Free | tier differences | conditional | MEDIUM | 1 |
| Free | training use | worsens | HIGH | 6 |
| Government | indemnity liability | conditional | MEDIUM | 1 |
| Pro / Paid | indemnity liability | conditional | MEDIUM | 1 |
Policy evolution
Open full timelineBefore/after stance changes across captured policy versions. When no material delta exists yet, AIRIN shows the latest citation-backed stance events instead.
model training worsened from low/no training claim to high/training permitted.
“The Services use artificial-intelligence technology. As part of providing the Services, Personal Data may be processed, in whole or in part, by AI systems. Where AI21 acts as a controller (for example, for individual-developer accounts or for our own operational data), we process inputs and outputs to deliver and operate the Services, to return the outputs you request, to maintain security and prevent abuse, to provide support, and to maintain, troubleshoot, and improve the Services. Consistent with our Terms of Service, and unless otherwise agreed in writing or required to provide the Services, we do not use your inputs or outputs to train AI21’s foundational or generally available AI models. Because AI output is probabilistic and may be inaccurate or not unique across users, you are responsible for reviewing outputs before relying on them, and AI21 is not responsible for decisions you make based on outputs. Where AI21 processes inputs and outputs as a processor on behalf of a business customer, that processing is governed by our agreement with the customer and not by this Policy.”Before citation
“(e) use the Services to develop, train, or improve any product, service, or model that competes with the Services, or to benchmark or conduct competitive analysis without AI21’s prior written consent;”After citation
model training improved from high/training permitted to low/no training claim.
“use any AI21 Technology to develop any service or product that is the same as (or substantially similar to), or otherwise competitive with, any AI21 Technology, or to otherwise train any artificial intelligence or machine learning models;”Before citation
“The Services use artificial-intelligence technology. As part of providing the Services, Personal Data may be processed, in whole or in part, by AI systems. Where AI21 acts as a controller (for example, for individual-developer accounts or for our own operational data), we process inputs and outputs to deliver and operate the Services, to return the outputs you request, to maintain security and prevent abuse, to provide support, and to maintain, troubleshoot, and improve the Services. Consistent with our Terms of Service, and unless otherwise agreed in writing or required to provide the Services, we do not use your inputs or outputs to train AI21’s foundational or generally available AI models. Because AI output is probabilistic and may be inaccurate or not unique across users, you are responsible for reviewing outputs before relying on them, and AI21 is not responsible for decisions you make based on outputs. Where AI21 processes inputs and outputs as a processor on behalf of a business customer, that processing is governed by our agreement with the customer and not by this Policy.”After citation
data sharing worsened from medium/third party or vendor sharing to high/sale or sell.
“Customer has obtained and will maintain all required consents and licenses, and will maintain all ongoing legal bases under relevant privacy Laws (if applicable), necessary to provide, make available, and otherwise expose Customer Content to AI21, its Affiliates, and the Hosting Provider (if applicable); and”Before citation
“We do not “sell” Personal Data for monetary consideration, and we do not “share” Personal Data for cross-context behavioral advertising or process it for targeted advertising in the manner most people would commonly understand those terms; however, certain uses of cookies and similar advertising technologies may constitute a “sale” or “share” under some U.S. state laws, in which case you may exercise the opt-out rights described below.”After citation
data sharing worsened from medium/third party or vendor sharing to high/sale or sell.
“sell, assign, transfer, lease, rent, sublicense, or otherwise distribute or make available any AI21 Technology to any third party (such as offering it as part of a time-sharing, outsourcing or service bureau environment);”Before citation
“We collect the categories of personal information described in the “Categories of Personal Data We Collect” section, which may include identifiers; categories listed in California Civil Code section 1798.80(e); protected-classification characteristics; commercial information; internet and electronic network activity; geolocation data; professional or employment-related information; and inferences. We collect this information from the sources described above, including directly from you, automatically from your devices, from affiliates and service providers, from business partners, and from publicly available sources. We use and disclose personal information for the business and commercial purposes described in this Policy. We do not “sell” or “share” personal information in the manner most people would understand those terms, and we do not knowingly sell or share the personal information of consumers under sixteen (16) years of age; however, certain uses of advertising cookies may be treated as a “sale” or “share” under the CCPA, and you may opt out as described above.”After citation
model training worsened from low/no training claim to high/training permitted.
“Notices from Third Parties: Google – Our use of information received from Google Workspace APIs adheres to the Google AP I Services User Data Policy , including the Limited Use requirements. We do not use data obtained from these APIs to develop, improve, or train any machine learning or AI models beyond the user’s own personalized experience.”Before citation
“use any AI21 Technology to develop any service or product that is the same as (or substantially similar to), or otherwise competitive with, any AI21 Technology, or to otherwise train any artificial intelligence or machine learning models;”After citation
data sharing improved from high/sale or sell to medium/third party or vendor sharing.
“Sale or share of Personal Information : We do not “sell” or “share” Personal Data for cross-contextual behavioral advertising and we do not process Personal Information for “targeted advertising” purposes.”Before citation
“Customer has obtained and will maintain all required consents and licenses, and will maintain all ongoing legal bases under relevant privacy Laws (if applicable), necessary to provide, make available, and otherwise expose Customer Content to AI21, its Affiliates, and the Hosting Provider (if applicable); and”After citation
Latest stance: training permitted on training use
“(e) use the Services to develop, train, or improve any product, service, or model that competes with the Services, or to benchmark or conduct competitive analysis without AI21’s prior written consent;”Open timeline citation
Latest stance: third party or vendor sharing on subprocessors data sharing
““Confidential Information” means non-public information disclosed by one party (the “Disclosing Party”) to the other (the “Receiving Party”) that is designated as confidential or that should reasonably be understood to be confidential given its nature or the circumstances of disclosure. AI21’s Confidential Information includes the non-public aspects of the Services and AI21’s technology, roadmaps, and business information. Confidential Information does not include information that: (a) is or becomes public through no fault of the Receiving Party; (b) was known to the Receiving Party without a duty of confidentiality before disclosure; (c) is rightfully received from a third party without breach of any obligation; or (d) is independently developed without use of the Confidential Information.”Open timeline citation
Latest stance: sublicensable or transferable on commercial use
“(b) copy, frame, mirror, sell, resell, sublicense, lease, lend, rent, distribute, or otherwise make the Services available to any third party except as expressly permitted under this Terms;”Open timeline citation
Latest stance: sublicensable or transferable on output ownership
“Subject to your compliance with these Terms (and, where applicable, payment of all fees), AI21 grants you a limited, non-exclusive, non-transferable, non-sublicensable, non-assignable , revocable license during the term of these Terms to access and use the Services, and to use Outputs, solely for your internal business or development purposes and in accordance with the Documentation.”Open timeline citation
Capture recency
- Privacy Policy:Last captured 2026-08-05· verified 2026-08-05
- Terms of Service:Last captured 2026-08-05· verified 2026-08-05
Dates state when our pipeline captured and verified each document — not when the vendor last changed it. Documents are re-scanned on a recurring cadence; a document verified once says so until a re-scan confirms it again.
↑ 121 more findings this quarter vs last (341 vs 220). First scan: June 2026.
Compare and stack are saved in your browser. Open compare · View your stack. A correction triggers an automated re-read of AI21 Labs's policies — no human edits the data.
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Every finding above is a verbatim quote from AI21 Labs's own published policy, captured to an immutable snapshot and read in full through a two-gate verification pipeline. Confidence labels and any analysis are AI-generated and informational only — not legal advice.
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