subprocessors data sharing · Terms of Service
AI21 Labs policy finding
“ 5.3. General . The Support and any Professional Services will be performed by AI21 and/or its Affiliates, and are provided for the benefit of Customer only. Customer shall fully cooperate with AI21, and shall make available to AI21 all relevant systems, assets, and resources, in connection with the provision of the Support and the Professional Services. With Customer’s prior written approval (not to be unreasonably withheld, conditioned, or delayed) AI21 may subcontract Support and any Professional Services (in whole or in part) to a third party contractor, and without derogating from AI21’s liabilities towards the Customer under this Agreement. Unless expressly agreed otherwise in writing, Support and any Professional Services shall be carried out remotely, and any physical attendance at Customer’s offices or other locations requested by Customer, if agreed to by AI21 (for example, in a SOW), shall be charged at AI21’s then-current rates, and AI21 shall also be entitled to reimbursement for travel and lodging costs and expenses incurred.”
- Document
- Terms of Service
- Captured
- 2026-06-10
- Location
- § 5.3
- Snapshot SHA-256
- e0a004f60d5a65f5d1303a6a8278fe934e7b5a21ca1c4eb43ef934df035ea26b
Informational only, not legal advice. Terms change; verify the source and capture date.