Superhuman AI procurement policy evidence
Only topics backed by verified findings appear below. Each row preserves the platform's exact policy words and capture provenance.
| Topic | Plan or tier | Risk | Their words | Source |
|---|---|---|---|---|
| DPA, audit rights & data residency | All applicable tiers | low | “**Data transfers**” | Captured 2026-06-09Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | unknown | “We’ve appointed VeraSafe as our representative in the EEA and UK for data protection matters. You can contact VeraSafe in matters related to personal information processing using [this contact form](https://www.verasafe.com/privacy-services/contact-article-27-representative). Alternatively:” | Captured 2026-08-17Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | low | “You can ask us for a copy of the relevant contracts or other measures we rely upon to transfer personal data by using the contact details below.” | Captured 2026-06-09Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | unknown | “Superhuman Platform, Inc. has appointed Bird & Bird DPO Services SRL as its Data Protection Officer (DPO). The DPO can be contacted at: Email: [dpo.superhuman@twobirds.com](mailto:dpo.superhuman@twobirds.com); Post: Bird & Bird DPO Services SRL, Avenue Louise 235 b 1, 1050 Brussels, Belgium.” | Captured 2026-08-17Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | low | “This section provides additional information where you are in a country in the European Union, European Economic Area, UK or Switzerland.” | Captured 2026-06-09Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | low | “In compliance with the Frameworks, we commit to resolve complaints about our processing of your personal data under the Frameworks. If you have questions about our compliance with Frameworks Principles, you should first contact us at: [privacy@superhuman.com](mailto:privacy@superhuman.com).” | Captured 2026-06-09Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | low | “ 3.5. Processing of Personal Information. If you open an Account on behalf of an Entity, we will process your personal information and that of the end users of that Account in accordance with our Data Privacy Addendum, and we and you agree to comply with its terms, as applicable. In such cases, the Entity is responsible for providing any legally required notices and obtaining any necessary consents for us to provide our Services to the Entity’s end users. If you have opened an Account as an individual (i.e., not on behalf of an Entity), Superhuman’s Privacy Policy will govern the processing of personal information about you, and if applicable, the end users associated with your Account. You can export or delete your User Content, including your personal information, at any time while you have an Account by following the steps detailed in the Data Privacy Addendum (if you are acting on behalf of an Entity) or the Privacy Policy (if you are an individual). ” | Captured 2026-06-07Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | low | “We may transfer and process your data outside of the country where you live. Countries’ data protection laws vary, with some providing more protection than others. Regardless of where your information is processed, we apply the protections described in this policy and we comply with certain legal frameworks relating to the transfer of data, including ensuring that relevant safeguards are in place for the transfer of data where required by law. See more in the [Additional European Information](https://www.grammarly.com/privacy-policy#sectionSingleColumn_5i1os6vyncbBcC3KEhOdSO) section below.” | Captured 2026-06-09Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | unknown | “- For users in the EEA: You can contact VeraSafe at VeraSafe Ireland Ltd, Unit 3D North Point House, North Point Business Park, New Mallow Road, Cork T23AT2P, Ireland.” | Captured 2026-08-17Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | low | “As described in Superhuman Platform Inc.’s Frameworks certification, we have certified that we adhere to the Frameworks Principles with respect to such information. To learn more about the Data Privacy Framework program and to view our certification, please visit [https://www.dataprivacyframework.gov/](https://www.dataprivacyframework.gov/s/).” | Captured 2026-06-09Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | unknown | “We may transfer and process your data outside of the country where you live. Countries’ data protection laws vary, with some providing more protection than others. Regardless of where your information is processed, we apply the protections described in this policy and we comply with certain legal frameworks relating to the transfer of data, including ensuring that relevant safeguards are in place for the transfer of data where required by law. See more in the [Additional European Information](https://superhuman.com/legal/privacy-policy#sectionSingleColumn_11U1b02vomi138QlYdrrAr) section below.” | Captured 2026-08-17Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | low | “For transfers from the EEA/UK to other countries, we rely on standard contractual clauses published by the EU Commission or the UK government or recognized in Switzerland.” | Captured 2026-06-09Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | low | “_Transfers to other third countries_” | Captured 2026-06-09Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | low | “_Transfers to the United States_” | Captured 2026-06-09Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | low | “For personal data about EEA, Swiss and UK individuals, we comply with the EU-U.S. Data Privacy Framework, the UK Extension of the EU-U.S. Data Privacy Framework and the Swiss-U.S. Data Privacy Framework, each as set forth by the U.S. Department of Commerce (collectively, the “ **Frameworks**”), regarding the collection, use, and retention of personal data transferred from the EEA, UK, and Switzerland in reliance on the Frameworks.” | Captured 2026-06-09Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | low | “- We’ve appointed VeraSafe as our representative in the EEA and UK for data protection matters. You can contact VeraSafe in matters related to personal information processing using [this contact form](https://www.verasafe.com/privacy-services/contact-article-27-representative). Alternatively:” | Captured 2026-06-09Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | unknown | “- For users in the UK: You can contact VeraSafe at VeraSafe United Kingdom Ltd., 37 Albert Embankment, London SE1 7TL, United Kingdom.” | Captured 2026-08-17Open source →Finding permalink → |
| Data retention | All applicable tiers | unknown | “- If you live in France: the right to instruct us on use of your information after your death, which enables you to instruct us now on the retention, deletion, and disclosure of your information after your death. You can change or revoke such instructions at any time.” | Captured 2026-08-17Open source →Finding permalink → |
| Data retention | All applicable tiers | medium | “We retain personal data for as long as necessary to provide our products to you, to complete the transactions you have requested, to comply with our legal obligations, to resolve disputes, and for other legitimate business purposes. We retain the data we collect for different periods of time depending on what it is, how it’s used, and how you configure your settings.” | Captured 2026-06-09Open source →Finding permalink → |
| Data retention | All applicable tiers | unknown | “ 8.8. Subscription Cancellation. You may cancel your Subscription at any time (instructions on how to do so can be found by navigating to the relevant ‘how do I cancel my subscription?’ page on our Customer Care site here ). If you need help to cancel your Subscription, please feel free to contact care@superhuman.com our Customer Care team and indicate your desire to cancel your Subscription. Following cancellation of a Paid Subscription, (i) you will continue to have access to that Paid Subscription through the end of your then-current Billing Cycle (except with respect to Services that are subject to usage-based billing), (ii) at the end of that current Billing Cycle, your Account will be converted to a Free Subscription, and (iii) all future payments for your Paid Subscription will be canceled. We acknowledge that some countries have mandatory local laws regarding your cancellation rights, and this section does not override those laws. ” | Captured 2026-08-17Open source →Finding permalink → |
| Data retention | All applicable tiers | low | “For example, where we process information for marketing purposes or with your consent, we process the data until you ask us to stop and for a short period after this (to allow us to implement your requests). We also keep a record of the fact that you have asked us not to send you direct marketing or to process your data so that we can respect your request in the future.” | Captured 2026-06-09Open source →Finding permalink → |
| Data retention | All applicable tiers | unknown | “ 9.2. Effect of Termination. Upon termination of the Services or the applicable feature or functionality thereof, your right to use the Services or the applicable feature or functionality will automatically terminate, and we may delete User Content from our live databases. If we terminate your Account for cause, we may also bar your further use or access to the Services. Superhuman will not have any liability whatsoever to you for any suspension or termination, including for deletion of User Content. ” | Captured 2026-08-17Open source →Finding permalink → |
| Data retention | All applicable tiers | unknown | “Above, we describe that we [collect](https://superhuman.com/legal/privacy-policy#sectionSingleColumn_7khWbuWxWV3z0H1aS5Qydm) personal information from various sources, including directly from you, automatically when you access or use our products, and from other sources, as well as the purposes and time periods for which we [retain](https://superhuman.com/legal/privacy-policy#sectionSingleColumn_2X92sV3D9onSGbQfyqVCVt) personal information.” | Captured 2026-08-17Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “- **Government, legal, and similar authorities.** We may disclose information about you to governmental agencies, regulators, and other authorities or authorized parties to comply with any applicable law, regulation, legal process, or appropriate governmental request. We may also disclose your personal information to protect ourselves, our users, or others from fraud, abuse, or other illegal or potentially harmful activities.” | Captured 2026-06-09Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “- Your Organization can access and control your account. If you created an account using an email address belonging to your Organization, we may share your email address or other usage information with the administrators or representatives of that Organization.” | Captured 2026-08-17Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | low | “ 5.4. Within Superhuman Mail. Superhuman's use of information received from Google APIs adheres to the Google API Services User Data Policy , including the Limited Use requirements. ” | Captured 2026-06-07Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | low | “- **With your consent or otherwise at your direction.** If you consent to us disclosing your information to another user or other recipient or otherwise direct us to share your information, we may do so.” | Captured 2026-06-09Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “- Advertising partners. We engage other companies to serve advertisements promoting our products and our company and to perform related services. We do not make user content available to these companies. These companies may use Cookies to collect limited information about your interactions with our websites, such as a cookie ID or device identifier and a link you click or page you visit on our websites. In addition, we may work with advertising partners to translate your email address or phone number into a unique identifier that such partners can then use to show ads promoting our products on other websites and online services. These activities–disclosing unique IDs and disclosing data through Cookies–may constitute “targeted advertising”, “sharing”, or “selling” under certain privacy laws, and depending on where you live, we may require your consent or you may be able to opt out of such activities. See “ [Your Rights and Choices](https://superhuman.com/legal/privacy-policy#sectionSingleColumn_1oJ1lf5uPObRHb9hkmKhRa)” below for more.” | Captured 2026-08-17Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “- Disclosure in the event of merger, sale, or other asset transfer. If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, purchase or sale of some or all assets, or transition of service to another provider, then your information may be sold or transferred as part of such a transaction, as permitted by law and/or contract.” | Captured 2026-08-17Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “- The Superhuman family of companies. Companies within the Superhuman corporate family may access information about you, including for business operations, product integration, development, and improvement, and to support promotion of our products.” | Captured 2026-08-17Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | low | “- **Trusted service providers.** We use trusted service providers to help power our products and operate our business. They help with things like payment processing, AI technology, and cloud storage. These trusted service providers are bound by agreements that require them to follow data privacy and security requirements and to follow our instructions. For example, we restrict our AI service providers from training their models on user content of Superhuman customers.” | Captured 2026-06-09Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | low | “| Category of Personal Information Disclosed | Category of Third-Party Recipient |” | Captured 2026-06-09Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “- **The Superhuman family of companies.** Companies within the Superhuman corporate family may access information about you, including for business operations, product integration, development, and improvement, and to support promotion of our products.” | Captured 2026-06-09Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “- Marketplace Participants. Using our online marketplace, you can choose to build, access, use, purchase, or integrate (collectively, “use”) agents, apps, packs, applications, code, plugins, content, services, extensions, or other third-party offerings with your Superhuman account(s). If you choose to use a third-party offering, Superhuman may disclose information to that third party and/or an associated API provider in accordance with your settings. Superhuman does not own or control the third-party offerings available through our marketplace, so please review the policies and choices offered by any third party (including an associated API provider) you choose to engage or integrate.” | Captured 2026-08-17Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “- If you join an Organization account or create an account with an email address belonging to your Organization, we may suggest you as a potential collaborator to other users of that account.” | Captured 2026-08-17Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ 8.4. Third-Party Payments Processor. Superhuman uses Stripe, Inc. and its affiliates as its third-party service provider for payment services (e.g., card acceptance, merchant settlement, and related services) (“ Third-Party Payments Processor ”). If you make a purchase on the Services, you will be required to provide your payment details and any additional information required to complete your order directly to our Third-Party Service Provider. You agree to be bound by Stripe’s Privacy Policy (currently accessible at https://stripe.com/us/privacy ) and its Terms of Service (currently accessible at https://stripe.com/ssa ) and hereby consent and authorize Superhuman and Stripe to share any information and payment instructions you provide with one or more Third-Party Payments Processor(s) to the minimum extent required to complete your transactions. Please note that online payment transactions may be subject to validation checks by our Third-Party Payments Processor and your card issuer, and we are not responsible if your card issuer declines to authorize payment for any reason. For your protection, our Third-Party Payments Processor uses various fraud prevention protocols and industry-standard verification systems to reduce fraud, and you authorize it to verify and authenticate your payment information. Your card issuer may charge you an online handling fee or processing fee. We are not responsible for this. In some jurisdictions, our Third-Party Payments Processor may use third parties under strict confidentiality and data protection requirements for the purposes of payment processing services. ” | Captured 2026-06-07Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “- **Marketplace Participants.** Using our online marketplace, you can choose to build, access, use, purchase, or integrate (collectively, “use”) agents, apps, packs, applications, code, plugins, content, services, extensions, or other third-party offerings with your Superhuman account(s). If you choose to use a third-party offering, Superhuman may disclose information to that third party and/or an associated API provider in accordance with your settings. Superhuman does not own or control the third-party offerings available through our marketplace, so please review the policies and choices offered by any third party (including an associated API provider) you choose to engage or integrate.” | Captured 2026-06-09Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “As described in Superhuman Platform Inc.’s Frameworks certification, we have certified that we adhere to the Frameworks Principles with respect to such information. To learn more about the Data Privacy Framework program and to view our certification, please visit [https://www.dataprivacyframework.gov/](https://www.dataprivacyframework.gov/s/).” | Captured 2026-08-17Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “ 5.1. Integrations Generally. If you access or use any third-party product or service that interoperates with our Services (a “ Third-Party Service ”), your use of such a Third-Party Service is solely governed by the terms of service, end user license agreement, privacy policies, and/or any other applicable terms and policies of the third-party providing the Third-Party Service. You acknowledge that the Third-Party Service might access or use your User Content, and you permit us to transmit your User Content to the provider of the Third-Party Service as necessary for the Third-Party Service to interoperate with our Services. You acknowledge and agree that Superhuman is not responsible for any harms, damages, loss, lost profits, special or consequential damages, or claims arising out of or in connection with the installation of, use of, or reliance on any such Third-Party Service. ” | Captured 2026-08-17Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | low | “We disclose information to the types of recipients and in the scenarios described below.” | Captured 2026-06-09Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “_Transfers to the United States_ For personal data about EEA, Swiss and UK individuals, we comply with the EU-U.S. Data Privacy Framework, the UK Extension of the EU-U.S. Data Privacy Framework and the Swiss-U.S. Data Privacy Framework, each as set forth by the U.S. Department of Commerce (collectively, the “Frameworks”), regarding the collection, use, and retention of personal data transferred from the EEA, UK, and Switzerland in reliance on the Frameworks.” | Captured 2026-08-17Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “- **Disclosure in the event of merger, sale, or other asset transfer.** If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, purchase or sale of some or all assets, or transition of service to another provider, then your information may be sold or transferred as part of such a transaction, as permitted by law and/or contract.” | Captured 2026-06-09Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “Third-party offerings made available to you through our online marketplace are not owned or controlled by Superhuman. Please refer to the terms, documentation, and policies offered by such third parties to understand their data and security practices.” | Captured 2026-06-09Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | low | “- **Payment information:** If you make a purchase or payment with us, we collect information about the transaction, and our third-party payment processor will handle your payment information.” | Captured 2026-06-09Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “- **Opt out of targeted advertising.** We work with advertising partners to promote our products on other websites and online services. Depending on your location, you can opt out of these disclosures following the instructions presented when you click the link titled “Your Privacy Choices” on the footer of each Superhuman product website.” | Captured 2026-06-09Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “In compliance with the Frameworks, we commit to resolve complaints about our processing of your personal data under the Frameworks. If you have questions about our compliance with Frameworks Principles, you should first contact us at: [privacy@superhuman.com](mailto:privacy@superhuman.com).” | Captured 2026-08-17Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “- With your consent or otherwise at your direction. If you consent to us disclosing your information to another user or other recipient or otherwise direct us to share your information, we may do so.” | Captured 2026-08-17Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “- Trusted service providers. We use trusted service providers to help power our products and operate our business. They help with things like payment processing, AI technology, and cloud storage. These trusted service providers are bound by agreements that require them to follow data privacy and security requirements and to follow our instructions. For example, we restrict our AI service providers from training their models on user content of Superhuman customers.” | Captured 2026-08-17Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “- Government, legal, and similar authorities.We may disclose information about you to governmental agencies, regulators, and other authorities or authorized parties to comply with any applicable law, regulation, legal process, or appropriate governmental request. We may also disclose your personal information to protect ourselves, our users, or others from fraud, abuse, or other illegal or potentially harmful activities.” | Captured 2026-08-17Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | low | “- **Process payments.** If you are a paying customer, we work with payment processors to process your payment information to enable your transaction. If you purchase our products through a third-party app store or payment processor, you may provide your payment information directly to those providers—not to us.” | Captured 2026-06-09Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “_Transfers to other third countries_ For transfers from the EEA/UK to other countries, we rely on standard contractual clauses published by the EU Commission or the UK government or recognized in Switzerland.” | Captured 2026-08-17Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | low | “Finally, we remain responsible under the Onward Transfer Principle for personal data that we disclose to third parties for processing on our behalf. To learn more about the Frameworks or to view our certification, please visit the Frameworks [website](https://www.dataprivacyframework.gov/). The Federal Trade Commission has jurisdiction over our compliance with the Frameworks.” | Captured 2026-06-09Open source →Finding permalink → |
| Subprocessors & data sharing | Paid | medium | “Superhuman uses Stripe, Inc. and its affiliates as its third-party service provider for payment services (e.g., card acceptance, merchant settlement, and related services) (“ Third-Party Payments Processor ”). If you make a purchase on the Services, you will be required to provide your payment details and any additional information required to complete your order directly to our Third-Party Service Provider. You agree to be bound by Stripe’s Privacy Policy (currently accessible at https://stripe.com/us/privacy ) and its Terms of Service (currently accessible at https://stripe.com/ssa ) and hereby consent and authorize Superhuman and Stripe to share any information and payment instructions you provide with one or more Third-Party Payments Processor(s) to the minimum extent required to complete your transactions.” | Captured 2026-06-07Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “ These Terms do not apply to our various enterprise-tier products and services, which are provided as subscriptions through our enterprise sales team to organizations (collectively, the “Enterprise-Tier Services”). If your organization has purchased the Enterprise-Tier Services, the governing terms and conditions will be our Customer Business Agreement . ” | Captured 2026-06-07Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “ IF YOU SUBSCRIBE TO A PAID SUBSCRIPTION TO THE SERVICES, SUCH PAID SUBSCRIPTION WILL BE AUTOMATICALLY RENEWED FOR ADDITIONAL PERIODS OF THE SAME DURATION AS YOUR INITIAL SUBSCRIPTION PERIOD AT SUPERHUMAN’S THEN-CURRENT FEES FOR SUCH SUBSCRIPTION UNLESS YOU CANCEL OR DECLINE TO RENEW YOUR SUBSCRIPTION IN ACCORDANCE WITH SECTION 8.8 BELOW. ” | Captured 2026-08-17Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ 8.2. Upgrades. You may have the option to upgrade your existing Subscription Plan to a higher subscription tier for access to additional features and functionality of our Services. When you upgrade your Subscription Plan, we will automatically bill you from the date the subscription tier upgrade takes effect and on each subsequent applicable Billing Cycle until you cancel your then-current Subscription Plan (see Section 8.8 below for how to cancel). ” | Captured 2026-08-17Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “Depending on your Subscription Plan, you may have limits on your use of our generative AI features. If you exceed your Subscription Plan’s usage limits, we may require you to purchase additional capacity or units to continue accessing and using the generative AI features of the Services.” | Captured 2026-06-07Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ We may occasionally provide you with access to new service offerings that are still in development (“ Beta Services ”). You may choose to use these Beta Services at your sole discretion. We will label Beta Services as “alpha,” “beta,” “early access,” or something similar within our Services, on our Sites, or in the Documentation. Beta Services may have additional terms that apply to them. In using the Beta Services, you agree to comply with all terms related to the Beta Services that we provide to you. If we do not provide any additional terms, then you agree that the restrictions imposed on you with respect to our Services that are contained in Section 3.4 (Restrictions on Use; Compliance) of these Terms will apply to the Beta Services. You acknowledge that Beta Services may not be as secure or reliable as our Services. We are under no obligation to provide support for Beta Services or to make them generally available. We may, in our sole discretion, change the functionality of the Beta Services and/or discontinue, suspend, or remove your access to such Beta Services (including any data that you input or store within the Beta Services). NOTWITHSTANDING ANYTHING ELSE STATED IN THESE TERMS, SUPERHUMAN WILL HAVE NO LIABILITY ARISING OUT OF OR IN CONNECTION WITH BETA SERVICES.” | Captured 2026-08-17Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ 8.6. Fee Changes. We may change the fees for our Services and associated Subscription Plans at our discretion, but we will give you advance notice before those changes take effect. Any fee changes will apply to your next Billing Cycle.” | Captured 2026-08-17Open source →Finding permalink → |
| Tier differences | All applicable tiers | low | “**Enterprise Users**” | Captured 2026-06-09Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “As such, you acknowledge that the Organization may access, view, restrict, merge, or terminate your Account (each, an “ Account Control Action ”). For instance, if you initially registered your Account with an email address provided by your Organization and that Organization subsequently purchases a Subscription to our Services, we may merge your Account with the Organization’s Account at their request, and after which, your use of our Services will be subject to the terms applicable to the Organization’s Account. 3.3.4. Account Deletion. If you no longer wish to use our Services and would like to delete your Account, please navigate to the relevant ‘how to delete my account’ page within our Documentation . Please note that once you delete your Account, you will not be able to reactivate it or retrieve any content or information associated with it . If you would like to cancel your existing Paid Subscription but keep your Account, please refer to Section 8.8 (Subscription Cancellation). ” | Captured 2026-08-17Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “ 4.2. Usage Limits; Add-Ons. Depending on your Subscription Plan, you may have limits on your use of our generative AI features. If you exceed your Subscription Plan’s usage limits, we may require you to purchase additional capacity or units to continue accessing and using the generative AI features of the Services. Any additional generative AI capacity or units that you purchase (i) will be tied to your then-current Subscription, (ii) are not transferable to another Account, and (iii) will not be refunded to you upon expiry or termination of your Subscription.” | Captured 2026-06-07Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “ 8.1. Subscriptions and Billing. We offer free and paid subscriptions to our Services (respectively, “ Free Subscriptions ” and “ Paid Subscriptions ”, and collectively, “ Subscriptions ”). Pricing and included features for the Subscriptions are set forth here (“ Subscription Plan(s) ”). For Paid Subscriptions, we will bill you in advance on a recurring monthly or annual basis, as applicable for the selected Subscription Plan (“ Billing Cycle ”). ” | Captured 2026-08-17Open source →Finding permalink → |
Informational only, not legal advice. Terms can change; verify every cited source and capture date during procurement review.
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