Strada procurement policy evidence
Only topics backed by verified findings appear below. Each row preserves the platform's exact policy words and capture provenance.
| Topic | Plan or tier | Risk | Their words | Source |
|---|---|---|---|---|
| DPA, audit rights & data residency | All applicable tiers | unknown | “ the right to data portability, meaning you may request a copy of your personal data in a structured, commonly used, and machine-readable format;” | Captured 2026-09-25Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | unknown | “ the right to object to the processing of your personal data;” | Captured 2026-09-25Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | unknown | “ If you are a resident of the European Union (EU) or the European Economic Area (EEA), you have certain data protection rights under the GDPR. See more at https://eur-lex.europa.eu/eli/reg/2016/679/oj We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data. If you wish to be informed about what personal data we hold about you, or if you want it to be removed from our systems, please contact us at privacy@getstrada.com . Under certain circumstances, you have the following data protection rights: the right to access, update, or delete the information we hold about you;” | Captured 2026-09-25Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | unknown | “ While we strive for error free performance, we cannot always catch an unintended privacy issue. As a result, we encourage your questions and comments about any privacy concerns. Please direct them to us by an email to the following: privacy@getstrada.com . EU Representative (Article 27 GDPR): Instant EU GDPR Representative Ltd. Office 2, 12A Lower Main Street, Lucan Co. Dublin, K78 X5P8, Ireland Email: info@gdprlocal.com UK Representative (UK GDPR Article 27): GDPR Local Ltd. 1st Floor Front Suite, 27-29 North Street, Brighton, England, BN1 1EB Email: info@gdprlocal.com ” | Captured 2026-09-25Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | unknown | “ the right not to be subject to decisions based solely on automated processing, including profiling, that produce legal or similarly significant effects on you, and the right to request human intervention in such cases.” | Captured 2026-09-25Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | unknown | “ the right to rectification if your personal data is inaccurate or incomplete;” | Captured 2026-09-25Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | unknown | “ the right to withdraw consent at any time where we rely on consent to process your personal data;” | Captured 2026-09-25Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | unknown | “ the right to request restriction of processing of your personal data;” | Captured 2026-09-25Open source →Finding permalink → |
| Data retention | All applicable tiers | medium | “ We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including providing and improving the Services, complying with legal obligations, resolving disputes, and enforcing our agreements. Retention periods may vary depending on the type of personal data and the purposes for which it is processed. For example, we may retain customer account information for the duration of the business relationship and a reasonable period thereafter, and financial or billing records for the period required by applicable law. When personal data is no longer required for these purposes, we take reasonable steps to securely delete or anonymize it.” | Captured 2026-09-25Open source →Finding permalink → |
| Data retention | All applicable tiers | unknown | “ 11.1 Term. The Agreement’s term begins on the last date set forth beneath the Parties’ signatures on the applicable Order Form and continues until terminated as set forth herein (the “ Term ”). 11.2 Termination of Subscription. The Customer’s subscription to the Services begins on the date set forth on the Order Form and continues until this Agreement is terminated. Either Party has the right to terminate the Subscription, and this Agreement, at any time for any reason by providing written notice to the other Party, or in the case of the Customer, using any cancellation feature made available via the Services. In such event, the Subscription and Agreement will end at the end of the corresponding Subscription month. No refund will be provided for fees already paid. 11.3 Termination for Cause. In addition, either Party has the right to terminate this Agreement for cause: (1) upon 5-day written notice of a breach to the other Party if such breach remains uncured at the expiration of such period; or (2) immediately if the other Party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation, or assignment for the benefit of creditors. In the event that the Customer terminates this Agreement for cause, Strada shall refund the Customer any prepaid fees covering the remainder of the Term after the date of termination. Such termination does not relieve the Customer of its obligation to pay any fees accrued or payable to Strada prior to the effective date of termination. ” | Captured 2026-09-25Open source →Finding permalink → |
| Data retention | All applicable tiers | unknown | “ 11.4 Customer Data Deletion. Following the termination or expiration of this Agreement, Strada shall cease providing the Services to the Customer and, upon written request, delete or securely overwrite Customer Data, in accordance with this Agreement and applicable laws; provided that Strada, subject to the ongoing confidentiality obligations described in Section 7, may retain any copies of Customer Data as may be required to comply with applicable law or that are maintained as archive copies on Strada’s disaster recovery or information technology backup systems. 11.5 Survival. The following sections survive the expiration or termination of this Agreement: 4, 5 (exclusive of Section 5.1), and 7-12.” | Captured 2026-09-25Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ We may share or disclose Personal Information to third parties for the following purposes: To provide you with information relating to products or services that we believe you may find of interest;” | Captured 2026-09-25Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “ To third parties involved in the process of fulfilling orders, providing, or performing functions on our behalf and as aspects necessary to provide our products and the Service (e.g., such as third-party integration partners, service providers, contractors, payment processors, banks, and collection agencies); and” | Captured 2026-09-25Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “ 6.1 Acknowledgement. The Customer hereby acknowledges that: (1) the Services leverage third-party large language models, artificial intelligence algorithms, and related platforms ( “Third-Party Models” ) to generate software code and other outputs ( “Output” ) based on prompts submitted by the Customer ( “Prompts” ); (2) such Third-Party Models are not under the control of Strada and are not part of the Services; (3) Strada makes no representations or warranties regarding the accuracy, reliability, or performance of any Third-Party Models or Outputs, and the Customer assumes all risks associated with such use.” | Captured 2026-09-25Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “ 4.4 Payment. All online payments for the Services are processed by Stripe, a third-party payment processor. By using any payment feature of the Services, the Customer agrees to be bound by Stripe’s applicable Terms of Service or Services Agreement, which will be made available to the Customer during the checkout process, in addition to this Agreement. Further, when the Customer authorizes Strada (and Stripe) to charge the Customer’s selected online payment method, the Customer is expressly authorizing Strada (and Stripe): (1) to charge that payment method for the authorized amount and to use and share the Customer’s information related to its selected payment method (e.g., your credit card number) to and from third parties for that purpose; and (2) to charge the Customer’s selected payment method on a recurring basis without further authorization for each recurring charge, until the Customer terminates this Agreement. Strada will provide the Customer with notice at least 30 days before changing the price for the Customer’s subscription fees. If the Customer does not cancel its subscription during that period, the Customer thereby accepts the price change. The Customer shall provide and maintain current, complete, and accurate payment information and notify Strada promptly if its payment method is cancelled or if the Customer becomes aware of a potential breach of security. 4.5 Taxes. The payments set forth in this Agreement do not include any direct or indirect local, state, federal, or foreign taxes, levies, duties, or similar governmental assessments (collectively, “Taxes” ). ” | Captured 2026-09-25Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “ To provide products or services requested.” | Captured 2026-09-25Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ We may also engage third parties to track and analyze Services activity on our behalf. To do so, these third parties may place cookies or pixel tags to track user activity on our Services. We use the data collected by such third parties to administer and improve the quality of the Services, analyze usage of the Services, and provide a more enhanced user experience on the Services, such as personalizing and delivering relevant offers and content based on user activity on the Services. We do not provide these third parties with your Personal Information. We may use third party analytics services (such as Google Analytics and other similar services) to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources.” | Captured 2026-09-25Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “ To protect or enforce our rights including with respect to our assets and properties;” | Captured 2026-09-25Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “ Strada's use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy , including Limited Use requirements. Our Services enable you to integrate and create workflows between third-party applications “Customer Applications” . When you authenticate a Customer Application, we will store on your and/or your organization’s behalf, any credentials required to integrate the Customer Application. We may collect, store and process, on your and/or your organization’s behalf, information that the Customer Applications share with us that you provided to them. In order to execute workflows that you have created we may share information between Customer Applications that you authenticated. We may also share (at your direction or the direction of an account owner), information with Customer Applications that may utilize artificial intelligence, machine learning, or similar technologies. Strada implements appropriate technical and organizational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access, in accordance with Article 32 of the GDPR. These measures include industry-standard security practices such as encryption, access controls, and secure infrastructure. However, no method of transmission over the Internet or method of electronic storage is completely secure.” | Captured 2026-09-25Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “ In response to a subpoena or other legal process by a governmental entity or third party, or if otherwise required by law;” | Captured 2026-09-25Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “ 6.2 Consent to Share Data. The Customer hereby authorizes Strada to share the Customer’s Prompts, including without limitation any Customer Data contained in such Prompts, with Third-Party Models. The Customer represents that it has the authority to submit the Prompts, including without limitation any Customer Data contained in such Prompts, to the Third-Party Models, as contemplated herein.” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ “Term” has the meaning set forth in Section 11.1.” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “ 4.1 Subscription Fee. The Customer shall pay to Strada the aggregate monthly price set forth in the Order Form (the “Subscription Fee”), on the payment schedule set forth therein. The Subscription Fee covers a subscription to the Services and the use of the Services in a given month, up to the number of Minutes listed on the Order Form (the “Monthly Minute Limit”). The Customer hereby acknowledges and agrees that: (1) the Subscription Fee is for a subscription to the Services and will not be decreased if the total number of Minutes actually used in a given month is less than the Monthly Minute Limit; (2) payment obligations under this Agreement are non-cancelable; and (3) any fees paid under this Agreement are non-refundable, except pursuant to Section 9.1 (Indemnification by Strada), Section 11.3 (Termination for Cause), or Section 12.11 (Force Majeure). 4.2 Additional Usage Amount. If the number of Minutes actually used by the Customer in a given month exceeds the Monthly Minute Limit, then the Customer shall also pay to Strada the additional fee for the number of additional Minutes, as set forth on the Order Form (the “Additional Usage Fee” ). Any unused Minutes will expire at the end of that given month. ” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ “Taxes” has the meaning set forth in Section 4.5.” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ “Minute” means all voice minutes, or partial voice minutes (e.g., if a call lasts for 0:24 seconds, that call counts as 1 minute), processed through the Strada platform, including but not limited to active conversation, voicemail interaction, navigating interactive voice response (IVR) systems, waiting on hold, or any other call-related activity.” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ “Subscription Fee” has the meaning set forth in Section 4.1.” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ “Renewal Term” has the meaning set forth in Section 11.2.” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ “Monthly Minute Limit” has the meaning set forth in Section 4.1.” | Captured 2026-09-25Open source →Finding permalink → |
Informational only, not legal advice. Terms can change; verify every cited source and capture date during procurement review.
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