ElevenLabs procurement policy evidence
Only topics backed by verified findings appear below. Each row preserves the platform's exact policy words and capture provenance.
| Topic | Plan or tier | Risk | Their words | Source |
|---|---|---|---|---|
| DPA, audit rights & data residency | All applicable tiers | unknown | “ For any questions regarding this Policy or our processing of your Personal Data, please contact our Data Protection Officer at legal@elevenlabs.io . You may also write our Data Protection Office at: Eleven Labs Inc.” | Captured 2026-07-20Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | low | “ Depending on where you reside, we apply appropriate protections when we transfer your Personal Data outside of your country of residence. These protections may include: Transferring Personal Data to countries which have been found to provide adequate protection by the competent authorities, as appropriate (if you live in Europe, see the list of countries subject to an adequacy decision by the European Commission here ); Using contractual protections (i.e., EU Standard Contractual Clauses, Brazil Standard Contractual Clauses, or, if you live in Japan, contracts containing safeguards equal to Japanese data protection law) for the transfer of Personal Data; If you live in Europe, transferring to recipients who have certified to participate in the EU-U.S. Data Privacy Framework, or adopted binding corporate rules; or Obtaining your express consent. For more information about how we transfer Personal Data, or to the extent applicable laws afford such right, to obtain a copy of the contractual safeguards we use for such transfers, you may contact us using the contact details indicated in the “Contact Us” section below. Please note that the data protection laws in the locations where we transfer or process data may differ from those in your area. While the data is in another jurisdiction, it may be accessed by the courts, law enforcement, and national security authorities.” | Captured 2026-07-20Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | unknown | “ For residents of Brazil, our Data Protection Officer is Paulo Eduardo Lilia, who can be reached at legal@elevenlabs.io . You may exercise these rights, as applicable, by using this online form (or to the extent such online form is unavailable, by emailing legal@elevenlabs.io). If using the form, please select “Other” and, whether using the form or submitting a request via email, include the right you would like to exercise in the subject (e.g., “Withdraw my Consent”) and note the location in which you reside. Before fulfilling your request, we may ask you to provide reasonable information to verify your identity and/or residence. Please note that applicable law may provide for exceptions and limitations to each of these rights. If you are located in the European Economic Area, the UK or Switzerland, the controller for the processing of your Voice Data is Eleven Labs Poland sp. z o.o.” | Captured 2026-07-20Open source →Finding permalink → |
| Data retention | All applicable tiers | unknown | “ (vi) Expiration of Prepaid Credits. Unless otherwise specified at the time of purchase or issuance, all Prepaid Credits expire twelve (12) months after the date of purchase or issuance, as applicable. Expired Prepaid Credits are automatically removed from your Account and may not be reinstated. ElevenLabs has no obligation to provide notice prior to the expiration of Prepaid Credits.” | Captured 2026-07-20Open source →Finding permalink → |
| Data retention | All applicable tiers | unknown | “ We take measures to delete your Personal Data or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it unless we are required or permitted by law to keep this information for a longer period. When determining the specific retention period, we consider various factors, such as the type of service provided to you, the nature and length of our relationship with you, and mandatory retention periods provided by law and any relevant statute of limitations. ElevenLabs will not keep data it generates about your voice longer than 3 years after your last interaction with us, except as required by law.” | Captured 2026-07-20Open source →Finding permalink → |
| Data retention | All applicable tiers | unknown | “ Certain ElevenLabs’ Service may involve the collection of biometric information. We collect this information for verification purposes. We may disclose this information where necessary to our affiliates, service providers, and /or other collaborators to provide you with and develop our services. We will retain your biometric data until it is no longer needed for the purposes in which it was collected, or after 3 years of the termination of our relationship with you, whichever is sooner.” | Captured 2026-07-20Open source →Finding permalink → |
| Data retention | All applicable tiers | unknown | “ (i) Data Deletion and Opt Out. You may request for us to delete your personal data as required under applicable law. Please see our Privacy Policy for more information. In addition, you may opt out of our use of your Content for training at any time by navigating to the 'Data use' menu in the 'Terms and Privacy' section of your ElevenLabs account. Your Content will no longer be used to improve our Services (including the Models) once the request has been processed by our team, except as may be necessary to provide the Services to you, but does not affect any uses of (or materials resulting from uses of) your Content prior to that date.” | Captured 2026-07-20Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “Certain services and features may allow you to display or share information with third parties. For example, you may share files or Output or send information to third-party applications. Be sure you trust any third party with whom you share information. As Required By Law and Similar Disclosures. We may access, preserve, and disclose your Personal Data with law enforcement agencies, regulatory bodies, and public authorities or pursuant to the exercise of legal proceedings if we believe doing so is required or appropriate to (a) comply with law enforcement requests and legal process, such as a court order or subpoena; or (b) protect your, our, or others' rights, property, or safety. For the avoidance of doubt, the disclosure of your Personal Data may occur per this section if you use our Services to create any objectionable content. Merger, Sale, or Other Asset Transfers. We may disclose your Personal Data to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction or re-organization, such as an event in which we are acquired by or merged with another company, or we sell, liquidate, or transfer all or a portion of our assets. Other Data Recipients. We may also disclose your information to other third-parties where we have received your consent to do so. For example, to the extent you request that we refer you to a third-party services provider or you participate in an event we co-host with a third-party, we may request your consent to disclose your Personal Data to such third-party in connection with such activities. ” | Captured 2026-07-20Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ (iv) as permitted by law, cooperate fully with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any Content on or through the Services.” | Captured 2026-06-07Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ Our Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. Please be aware that this Privacy Policy does not apply to your activities on these third-party services or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any information to them.” | Captured 2026-07-20Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “ (c) We have no obligation to monitor Third-Party Services or Third-Party Content, and we may block or disable access to any Third-Party Services or Third-Party Content (in whole or part) through our Services at any time. Your access to and use of such Third-Party Content or Third-Party Services may be subject to additional terms, conditions, and policies applicable to such Third-Party Content (including terms of service or privacy policies of the providers of such Third-Party Services). You are responsible for obtaining and maintaining any computer hardware, equipment, network services and connectivity, telecommunications services, and other products and services necessary to access and use the Services.” | Captured 2026-07-20Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “ We may store your Personal Data, including Voice Data, using third-party cloud services. We have a legitimate interest to store your Personal Data for providing our Services and maintaining our relationship with you. In addition, such storage may be necessary to fulfil obligations under our contract with you. ” | Captured 2026-07-20Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ Your Personal Data may be shared with: Affiliates. We may share any Personal Data we receive with our current or future affiliates for any of the purposes described in this Privacy Policy. Vendors and Service Providers. We may share your Personal Data with third-party vendors and service providers who provide services such as verification/background checks, content moderation, website hosting, data analysis or enrichment, advertising, information technology and related infrastructure provision, customer service, email delivery, auditing, and payment processing. Other Users. We may share your Personal Data with other users if you instruct us to do so, for instance, if you decide to make your voice model available to other users in the Voice Library, or if you decide to include a profile/description for other users to consult. If you decide to make your voice model available to other users in the Voice Library, we will also post a sample of the synthetic audio generated from your voice model for other users to preview how the voice will sound. Certain services and features may allow you to display or share information directly with other users. For example, you may share files or Output or send information to users outside of our tool. Be sure you trust any user with whom you share information. Third Parties. We may jointly develop, promote, or offer products and features with other companies or partners which may require providing access to your Personal Data for the purpose of (a) providing, maintaining or supporting the services you requested, (b) analyzing and improving our services, and (c) marketing, advertising and other promotional activities. ” | Captured 2026-07-20Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “Such consent will include the purposes for which the third-party intends to use the information.” | Captured 2026-07-20Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ (b) We may further provide information about or links to third-party products, services, activities, or events, or we may allow third parties to make their content and information available on or through the Services (collectively, " Third-Party Content "). Your dealings or correspondence with third parties and your use of or interaction with any Third-Party Content are solely between you and the third party.” | Captured 2026-07-20Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “ We maintain hosting and/or server locations in the United States, the Netherlands, and Singapore. This means we may transfer your Personal Data outside your country, state or province of residence, depending on your location at that time. Regardless of your location, all Personal Data will be transferred to the United States for storage. The data will be transferred for the time required to fulfill the purpose for which it is processed. It can be shared with our service providers and ElevenLabs’ affiliates for the purposes listed in Section 3. In such cases, ElevenLabs is the controller of the data, and the service providers are processors or controllers, as the case may be. If you reside in the EEA, Switzerland or the UK, please note that ElevenLabs is certified to the EU-US and Swiss-US Data Privacy Framework (“DPF”), as well as the UK Extension to the EU-US DPF, which the European Commission has determined to provide adequate level protection concerning the transfer of your Personal Information to the US. You can find further information about our DPF Certification at elevenlabs.io/eu-us-data-privacy-framework-policy . Please note that this certification applies only to ElevenLabs’ U.S. entity; our other entities, subsidiaries, and affiliates are not covered under the DPF program. We may transfer personal data to the following categories of recipients:” | Captured 2026-07-20Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ (a) Our Services rely on or interoperate with third-party products and services, including data storage services, communications technologies, third-party LLM providers, and internet and mobile operators (collectively, " Third-Party Services "). These Third-Party Services are beyond our control, but their operation may impact, or be impacted by, the use and reliability of our Services.” | Captured 2026-06-07Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ We may: (a) modify, impose limits on, replace, upgrade, update, suspend, or terminate providing all or part of our Services at any time; (b) charge, modify, or waive any fees required to use the Services; or (c) offer opportunities to some or all end users of the Services, each of (a) through (c) without any liability or additional notice to you. All modifications and additions to the Services will be governed by the Terms or Supplemental Terms, unless otherwise expressly stated by ElevenLabs in writing. We are not responsible for any loss or harm related to your inability to access or use our Services.” | Captured 2026-07-20Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ (b) Google Play Store. The following terms apply if you download our Mobile App from Google Play (or its successors) operated by Google, Inc. or one of its affiliates (“ Google ”).” | Captured 2026-07-20Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ (ii) Promotional Credits. From time to time, ElevenLabs may issue Prepaid Credits without charge as part of a promotional, marketing, or trial program (“ Promotional Credits ”). Promotional Credits are subject to these Terms unless otherwise expressly stated at the time of issuance and may be subject to additional restrictions, including limitations on use, expiration, or eligibility.” | Captured 2026-07-20Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ (ix) Changes to Prepaid Credits Terms. ElevenLabs may modify Prepaid Credits pricing, usage rates, expiration periods, or eligible Services under Section 14. Such changes apply prospectively and will not reduce the remaining validity of purchased Prepaid Credits, except as required by law or for fraud prevention, security, or legal compliance.” | Captured 2026-07-20Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “ (i) Google Play Terms. You acknowledge that to the extent of any conflict between (A) the Google Play Terms of Services and the Google Play Business and Program Policies or such other terms which Google designates as default end user license terms for Google Play (all of which together are referred to as the “ Google Play Terms ”), and (B) the other terms and conditions in these Terms, the Google Play Terms shall apply with respect to your use of the Mobile App that you download from Google Play.” | Captured 2026-07-20Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ (v) Account Balance and Responsibility. Your available Prepaid Credits balance is viewable through your Account, and you are solely responsible for verifying all Prepaid Credits additions and deductions. Your Prepaid Credits balance is not a bank account, digital wallet, stored value account, or other payment device.” | Captured 2026-07-20Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ (g) JCT. If the Services under these Terms are subject to JCT under the reverse charge mechanism, you agree to self-assess, report, and remit the applicable tax directly to the Japanese tax authorities. ElevenLabs will not charge or remit JCT for these Services.” | Captured 2026-07-20Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ subscription price. If you do not agree to these price changes, you must cancel your Recurring Subscription at least 7 days before the changes take effect. If you do not cancel, your Recurring Subscription will automatically renew at the then-current price at the time of renewal and for the same duration as the initial subscription term, and ElevenLabs will charge your on-file payment card or method on the first day of the renewal of the subscription term.” | Captured 2026-07-20Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “Resellers are not authorized to modify the Agreement or make any promises or commitments on ElevenLabs’s behalf, and ElevenLabs is not bound by any obligations to you other than as set forth in this Agreement. ElevenLabs may temporarily suspend or terminate delivery of Services to you in accordance with these Terms. ” | Captured 2026-07-20Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ If you download our mobile application associated with the Services (“ Mobile App ”) from an app store or distribution platform (each, an “ App Store ”), you acknowledge and agree that the availability of the Mobile App and the Services is dependent on the App Store from whom you received the Mobile App license, and that these Terms are between you and ElevenLabs and not with the App Store. ElevenLabs, not the App Store, is solely responsible for the Services, including the Mobile App. In order to use the Mobile App, you must have access to a wireless network, and you agree to pay all fees associated with such access. You also agree to pay all fees (if any) charged by the App Store in connection with the Services, including the Mobile App. You agree to comply with, and your license to use the Mobile App is conditioned upon your compliance with all terms of agreement imposed by the applicable App Store when using any Service, including the Mobile App. You acknowledge that the App Store (and its subsidiaries) are third-party beneficiaries of the Agreement and will have the right to enforce it.” | Captured 2026-07-20Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ (d) Payment. You represent and warrant that you have the right to use any payment method that you submit in connection with a payment. We may receive updated information from your issuing bank or our payment service provider about any payment method you have stored with us. You authorize us to charge your payment method, including any updated payment method information we receive, for any charges you are responsible for under these Terms. Verification of information may be required prior to the acknowledgment or completion of any transaction. You agree to pay all charges incurred by you or on your behalf through the Services, at the prices in effect at the time such charges are incurred, including applicable taxes, such as Japanese Consumption Tax (" JCT ") (see below for more details), where required by law, as well as any shipping and handling charges related to your transactions. In the event legal action is necessary to collect on balances due, you will reimburse us and our vendors or agents for all expenses incurred to recover sums due, including attorneys’ fees and other legal expenses.” | Captured 2026-07-20Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ (i) Acknowledgment. You acknowledge that these Terms are concluded solely between us, and not with Apple. ElevenLabs, not Apple, is solely responsible for the Mobile App and the content thereof. You further acknowledge that the usage rules for the Mobile App are subject to any additional restrictions set forth in the Usage Rules for the Apple App Store Terms of Service as of the date you download the Mobile App, and in the event of any conflict, the Usage Rules in the Apple App Store will govern if they are more restrictive. You acknowledge that you have had the opportunity to review the Usage Rules.” | Captured 2026-07-20Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ (x) Effect of Account Termination. Upon suspension or termination of your Account for any reason, including under Section 14, any unused Prepaid Credits remaining in your Account will be forfeited without refund, except where required by applicable law.” | Captured 2026-07-20Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ (vii) No Refunds; Final Sale. Except where required by applicable law, Prepaid Credits purchases are non-refundable, and no refunds or credits will be provided for unused, partially used, expired, or forfeited Prepaid Credits. Unused Prepaid Credits are not refundable upon Account suspension or termination.” | Captured 2026-07-20Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ (i) Overview and Nature of Prepaid Credits. ElevenLabs may offer prepaid usage credits (“ Prepaid Credits ”) for certain Services or Accounts. Prepaid Credits are a limited, revocable, prepaid right to access Services, are not money or a monetary equivalent, and do not constitute a deposit, stored value, or balance held for your benefit, nor do they create any fiduciary or custodial relationship. ” | Captured 2026-07-20Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ (e) Refunds and Exchanges. All sales are final. We may offer refunds at our sole discretion.” | Captured 2026-07-20Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ (iii) Purchase of Prepaid Credits. Prepaid Credits may be purchased through your Account under Section 6, either as a one-time purchase or via recurring purchase. ElevenLabs may impose purchase limits, and Prepaid Credits are issued upon successful payment. If you elect to enable recurring purchase, you authorize ElevenLabs to automatically charge your saved Payment Method and add additional Prepaid Credits to your Account when your available Prepaid Credits balance falls below the threshold you select. The recurring purchase will continue until you disable the feature or your Account is terminated in accordance with these Terms.” | Captured 2026-07-20Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “ (a) Subscriptions. To access and use certain Services, you may be required to enroll in a subscription payment plan (a “ Recurring Subscription ”). Your Recurring Subscription will automatically renew until you cancel it or your Recurring Subscription is otherwise terminated. You authorize us to store your payment method information and to automatically charge your payment method(s) for the amount of your Recurring Subscription with no further action required by you. The length of your Recurring Subscription will be provided when you make your purchase. In the event that ElevenLabs is unable to charge your payment method(s) as authorized by you when you enrolled in a Recurring Subscription, ElevenLabs may in its sole discretion (i) suspend your access to the Services until payment is received or (ii) seek to update your payment method information through third-party sources (i.e., your bank or a payment processor) to continue charging your payment method as authorized by you. You may cancel your subscription through your account. You may cancel a Recurring Subscription at any time, but if you cancel your Recurring Subscription before the end of the current subscription period, we will not refund any subscription fees already paid to us. Following any cancellation, however, you will continue to have access to the applicable Services through the end of your current subscription period. ElevenLabs may change the prices charged for Recurring Subscriptions at any time by posting updated pricing through the Services; provided, however, that the prices for your Recurring Subscription will remain in force for the duration of the subscription period for which you have paid. After that period ends, your use of the applicable Services will be charged at the then-current” | Captured 2026-07-20Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ (c) Other Usage Charges. In the event your usage exceeds the volume provided under your Recurring Subscription, you will be charged usage overage fees for your Recurring Subscription, as indicated to you upon subscribing. In such event, you hereby authorize us to charge your payment method on file or any other payment method you choose for these charges.” | Captured 2026-07-20Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ (iv) Use of Prepaid Credits. Prepaid Credits may be used only to pay for eligible Services as expressly permitted by ElevenLabs and solely in connection with your Account. The rate at which Prepaid Credits are applied to Services may vary depending on your Recurring Subscription and the pricing applicable to your use of the Services at the time of use. Prepaid Credits may not be transferred, sold, gifted, traded, sublicensed, or assigned, whether for value or otherwise, and any purported transfer is void.” | Captured 2026-07-20Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ If you subscribe to Services from an authorized ElevenLabs reseller or partner (“ Reseller ”), and notwithstanding anything set forth in these Terms: (a) these Terms will act as the end user license agreement, and in addition to your compliance with these Terms, your right to access and use such Services is subject to the terms and conditions of your written agreement with the Reseller (“ Reseller Agreement ”), including your obligation to timely pay Fees to the Reseller; (b) you will execute all orders directly with the Reseller and not ElevenLabs; and (c) the terms and conditions of Section 6 (Subscription Services; Payment) do not apply. Any refund, payments, or credits which ElevenLabs must provide to you in accordance with the terms of this Agreement will be provided by ElevenLabs to Reseller, and you acknowledge that you must seek such refunds, payments, and credits from Reseller only. Furthermore, your right to terminate or cancel its Service is solely as described in the Reseller Agreement, provided that nothing herein shall be interpreted as permitting Reseller to offer terms inconsistent with the remainder of this Agreement. If the Reseller ceases at any time to be an authorized Reseller, including for a failure to pay for any Services, your continued use of Services may be conditioned upon you executing a written agreement for such Services directly with ElevenLabs, and paying the outstanding Fees, if any, that Reseller did not remit to ElevenLabs on your behalf. ” | Captured 2026-07-20Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ (iii) Maintenance and Support. You and ElevenLabs acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Mobile App.” | Captured 2026-07-20Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ (viii) Prohibited Transfers and Misuse. ElevenLabs does not permit or recognize the sale, transfer, gift, trade, or exchange of Prepaid Credits. Any such attempt constitutes a material breach and may result, at ElevenLabs’ discretion, in cancellation or forfeiture of Prepaid Credits or termination of your Account without refund.” | Captured 2026-07-20Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ (a) Apple App Store. The following terms apply if you download our Mobile App from a device made by Apple Inc. (“ Apple ”) or the Apple App Store.” | Captured 2026-07-20Open source →Finding permalink → |
| Tier differences | Free | medium | “if you access or use our Services free of charge (such a user, a “ Free User ”), you may only use the Services for non-commercial purposes; (ii) if you access or use our Services through a paid subscription plan (such a user, a “ Paid User ”), you may use the Services for commercial purposes” | Captured 2026-06-07Open source →Finding permalink → |
Informational only, not legal advice. Terms can change; verify every cited source and capture date during procurement review.
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