ElevenLabs
Graded against 804 verified platforms, from its own policy text. Automated assessment against a published rubric — not legal advice.
“(i) Data Deletion and Opt Out. You may request for us to delete your personal data as required under applicable law. Please see our Privacy Policy for more information. In addition, you may opt out of our use of your Content for training at any time by navigating to the 'Data use' menu in the 'Terms and Privacy' section of your ElevenLabs account. Your…”
Watch: Commercial use
Start here. These are the highest-risk verified clauses AIRIN found in the platform's own policy text.
Restricts the scope of the license granted for the Mobile App to a non-transferable right to use the app only on Apple devices owned or controlled by the user, as permitted by Apple App Store Usage Rules, limiting how and where the app may be used.
Establishes a severability clause specific to Section 12, providing that unenforceable arbitration provisions are severed without affecting the remainder, and that class or consolidated claims not subject to arbitration must proceed in court, not in arbitration.
Binding arbitration clauses combined with class action waivers significantly limit users' ability to seek collective redress. The 30-day opt-out window is time-sensitive and many users may miss it. This clause applies to all users governed by the non-EEA terms.
Scores derived from 15 enriched findings — same verbatim citations as below. AI-generated, not legal advice.
- ElevenLabs's training terms are conditional — check the tier, opt-out, and enterprise exceptions before relying on protection.
- Your outputs and prompts are explicitly yours — ElevenLabs's terms include affirmatively protective IP language.
- Data handling is conditional — 2 privacy or retention clauses warrant review before using ElevenLabs at scale.
Derived from AI-enriched analysis of the verified findings below — informational only, not legal advice.
How to read this page: Overall risk rates what ElevenLabs's own policy terms mean for your prompts, outputs, and data. The benchmark bands below grade those same verified terms relative to peers — a platform in a risky-by-default category can rate HIGH risk and still grade STRONG against its peer set. Both trace to the cited findings.
Policy benchmark
rubric v1.0 — how this is scoredBased on 211 verified, verbatim-cited findings below — read the citations.
Based on 220 verified, verbatim-cited findings below — read the citations.
Automated assessment against a published rubric — not legal advice.
Fully verified — complete core corpus captured and read in full.
- Terms of ServiceVerified - read in full - 134 citationsstaticLast captured 2026-07-29
- Privacy PolicyVerified - read in full - 52 citationsstaticLast captured 2026-07-29
Only citation-backed plan differences are shown here; absent cells mean AIRIN has not verified a tier-specific claim.
Grants users the right to request deletion of personal data under applicable law and to opt out of Content use for training via account settings; specifies that after processing the opt-out, Content will no longer be used to improve Services or Models except as necessary to provide the Services, but does not affect prior uses of the Content.
" (i) Data Deletion and Opt Out. You may request for us to delete your personal data as required under applicable law. Please see our Privacy Policy for more information. In addition, you may opt out of our use of your Content for training a..."
Defines the terms of the license granted in the preceding clause as perpetual, irrevocable, nonexclusive, royalty-free, worldwide, and sub-licensable through multiple tiers, and explains the practical meaning of each term.
" perpetual and irrevocable (which means this license cannot be withdrawn), nonexclusive (which means you can license your Input to others), royalty-free and fully paid (which means there are no monetary fees for this license), worldwide ..."
Establishes the procedure for submitting questions or complaints regarding the Services by directing users to contact ElevenLabs via email, providing a designated channel for dispute or complaint resolution.
" (d) If you have a question or complaint regarding the Services, please send an email to team@elevenlabs.io . You may also contact us by writing to:"
Requires users to consent to communications from ElevenLabs and to warrant accuracy of information provided; directs users to the Privacy Policy for details on how personal data is collected, used, shared, and processed, incorporating the Privacy Policy by reference for data use practices.
" You may provide certain information to ElevenLabs in connection with your access to or use of our Services, or we may otherwise collect certain information about you when you access or use our Services. You agree to receive communications ..."
Defines the scope of the policy: it applies only when ElevenLabs acts as data controller for individual users; it does not apply to enterprise/business customer relationships where ElevenLabs acts as a service provider/data processor, and in those cases processing is governed by the applicable Data Processing Addendum — establishes binding scope limits on the policy's applicability.
" (b) Scope. This Policy applies only for instances in which ElevenLabs acts as a responsible party (i.e. data controller) under applicable laws, including where ElevenLabs provides Services to individual users. This Policy does not apply wh..."
Discloses additional personal data collected: newsletter subscription data (name, email), email open-tracking for service improvement, survey responses, and payment details collected and processed by third-party payment processor Stripe — operative disclosure of data-processing activities and identification of a subprocessor for payment data.
"If you subscribe to our newsletter, then we will collect Personal Data from you, such as your name and email address. When we send you emails, we may track whether you open them to learn how to deliver a better customer experience and impro..."
Incorporates by reference multiple supplemental terms (Data Processing Addendum, ElevenReader Terms, Enterprise Pilot Terms, and other disclosed terms), making them part of the agreement when the relevant Services are used, and cross-references the DPA governing personal data processing.
"incorporating the ElevenLabs Services in your own solution); Our Data Processing Addendum , which governs our processing of any personal data contained within any content our business clients provide to us; Our ElevenReader Terms , whic..."
Establishes the obligation to enroll in a Recurring Subscription to access certain Services, authorizes automatic renewal and automatic charging of the stored payment method, and defines the subscription term length.
" (a) Subscriptions. To access and use certain Services, you may be required to enroll in a subscription payment plan (a “ Recurring Subscription ”). Your Recurring Subscription will automatically renew until you cancel it or your Recurring ..."
Evidence appendix
Showing priority citations first. The full appendix is available for audit trails; not every citation is a severe risk.
" (ii) Scope of License. The license granted to you is limited to a non-transferable license to use the Mobile App on any iPhone, iPod touch, iPad, or any other Apple device that you own or control as permitted by the Usage Rules set forth in the Apple App Store Terms of Service."
Restricts the scope of the license granted for the Mobile App to a non-transferable right to use the app only on Apple devices owned or controlled by the user, as permitted by Apple App Store Usage Rules, limiting how and where the app may be used.
AI-generated interpretation, not legal advice.
" (h) No PHI. You may not provide any Input that includes protected health information as defined by the Health Insurance Portability and Accountability Act (HIPAA) of 1996, Pub. L. No. 104-191 except as permitted by an executed HIPAA BAA."
Prohibits users from submitting Input containing protected health information as defined by HIPAA, except where a HIPAA Business Associate Agreement has been executed, restricting sensitive health data processing through the Services.
AI-generated interpretation, not legal advice.
"if you access or use our Services free of charge (such a user, a “ Free User ”), you may only use the Services for non-commercial purposes; (ii) if you access or use our Services through a paid subscription plan (such a user, a “ Paid User ”), you may use the Services for commercial purposes"
The commercial use restriction is a binary tier-based rule. Free users who use outputs in any commercial context — including content monetization, client work, or business promotion — are in breach of terms and risk account termination.
AI-generated interpretation, not legal advice.
" (b) User Voice Models. Some of our Services allow you to create a voice model that can be used to generate Output in the form of synthetic audio sounding like your voice or a voice you are authorized to share with us (a " User Voice Model "). To create a User Voice Model through our Services, you may be asked to upload audio recordings of your voice or the voice you are authorized to share with us as Input to our Services, and ElevenLabs is permitted to use those audio recordings of the voice you provide to us subject to subsection 4(d) below. For more information on how we collect, use, share, retain, and destroy your audio recordings, please see the Voice Processing Notice in our Privacy Policy. You may request deletion of your User Voice Models created with your Input recordings through your account."
Defines 'User Voice Model' and permits ElevenLabs to use audio recordings provided by users to create User Voice Models, subject to subsection 4(d), thereby granting ElevenLabs permission to process voice data for model creation and service provision.
AI-generated interpretation, not legal advice.
" You may provide certain information to ElevenLabs in connection with your access to or use of our Services, or we may otherwise collect certain information about you when you access or use our Services. You agree to receive communications from ElevenLabs via the Services using the email address or other contact information you provide in connection with the Services. You represent and warrant that any information that you provide to ElevenLabs in connection with the Services is accurate. For information about how we collect, use, share, and otherwise process information about you, please review our Privacy Policy .In addition, where you agree to these terms on behalf of an entity, you agree that the Data Processing Agreement governs ElevenLabs’s processing of any personal data contained within any content you input to our Services. You acknowledge that ElevenLabs may process personal data relating to the operation, support, or use of our Services for our own business purposes, such as billing, account management, data analysis, benchmarking, technical support, product development, research and development of its AI models, improvement of its systems and technologies, and compliance with law."
Requires users to consent to communications from ElevenLabs and to warrant accuracy of information provided; directs users to the Privacy Policy for details on how personal data is collected, used, shared, and processed, incorporating the Privacy Policy by reference for data use practices.
AI-generated interpretation, not legal advice.
"If your account is closed or terminated, you will forfeit all unused credits related to our Services (including character credits) associated with your account."
The forfeiture of credits upon termination — even termination initiated by ElevenLabs for alleged policy violations — means users bear the full financial cost of any enforcement action. No refund mechanism is referenced for prepaid credits.
AI-generated interpretation, not legal advice.
"If the Reseller ceases at any time to be an authorized Reseller, including for a failure to pay for any Services, your continued use of Services may be conditioned upon you executing a written agreement for such Services directly with ElevenLabs, and paying the outstanding Fees, if any, that Reseller did not remit to ElevenLabs on your behalf."
This clause creates a scenario where end users bear financial risk for reseller insolvency or non-payment. A user who has already paid their reseller in full may still be required to pay ElevenLabs directly for those same services, constituting a potential double-payment obligation.
AI-generated interpretation, not legal advice.
" (vi) Expiration of Prepaid Credits. Unless otherwise specified at the time of purchase or issuance, all Prepaid Credits expire twelve (12) months after the date of purchase or issuance, as applicable. Expired Prepaid Credits are automatically removed from your Account and may not be reinstated. ElevenLabs has no obligation to provide notice prior to the expiration of Prepaid Credits."
Limits the validity of Prepaid Credits to twelve months from purchase or issuance, provides for automatic removal of expired credits with no reinstatement, and disclaims any obligation by ElevenLabs to provide advance notice of expiration.
AI-generated interpretation, not legal advice.
"Resellers are not authorized to modify the Agreement or make any promises or commitments on ElevenLabs’s behalf, and ElevenLabs is not bound by any obligations to you other than as set forth in this Agreement. ElevenLabs may temporarily suspend or terminate delivery of Services to you in accordance with these Terms. "
Restricts Resellers from modifying the Agreement or making binding commitments on ElevenLabs's behalf, limits ElevenLabs's obligations to those set forth in the Agreement, and reserves ElevenLabs's right to suspend or terminate Services in accordance with the Terms, defining the boundaries of liability and authority in the reseller relationship.
AI-generated interpretation, not legal advice.
" (vii) No Refunds; Final Sale. Except where required by applicable law, Prepaid Credits purchases are non-refundable, and no refunds or credits will be provided for unused, partially used, expired, or forfeited Prepaid Credits. Unused Prepaid Credits are not refundable upon Account suspension or termination."
Restricts the user's right to refunds by declaring Prepaid Credits purchases final and non-refundable, including on Account suspension or termination, except where required by applicable law.
AI-generated interpretation, not legal advice.
" (iv) Warranty. You acknowledge that Apple is not responsible for any product warranties, whether express or implied by law, with respect to the Mobile App. In the event of any failure of the Mobile App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any, paid to Apple for the Mobile App by you; and to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Mobile App. The parties acknowledge that to the extent that there are any applicable warranties, any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any such applicable warranty would be the sole responsibility of ElevenLabs. However, ElevenLabs has disclaimed all warranties of any kind with respect to the Mobile App, and therefore, there are no warranties applicable to the Mobile App."
Limits Apple's warranty obligations to a refund of purchase price in the event of Mobile App non-conformance, disclaims any further warranty liability for Apple to the maximum extent permitted by law, and allocates remaining warranty claims to ElevenLabs.
AI-generated interpretation, not legal advice.
" (a) To the fullest extent permitted by applicable law, ElevenLabs will not be liable to you under any theory of liability (whether based in contract, tort, negligence, warranty, or otherwise) for any indirect, consequential, exemplary, incidental, punitive, or special damages or lost profits, even if ElevenLabs has been advised of the possibility of such damages."
Limits ElevenLabs' liability by excluding indirect, consequential, exemplary, incidental, punitive, and special damages and lost profits under any theory of liability, even if ElevenLabs had notice of potential damages.
AI-generated interpretation, not legal advice.
"ElevenLabs has disclaimed all warranties of any kind with respect to the Mobile App, and therefore, there are no warranties applicable to the Mobile App."
A blanket disclaimer of all warranties (express, implied, statutory) significantly limits user recourse for product failures, defects, or non-conformance. This is a broad risk-shifting clause from the platform to the user.
AI-generated interpretation, not legal advice.
" (e) Severability. If any portion of this Section 12 is found to be unenforceable or unlawful for any reason, including but not limited to because it is found to be unconscionable, (i) the unenforceable or unlawful provision will be severed from these Terms; (ii) severance of the unenforceable or unlawful provision will have no impact whatsoever on the remainder of this Section 12 or the parties’ ability to compel arbitration of any remaining claims on an individual basis pursuant to this Section 12; and (iii) to the extent that any claims must therefore proceed on a class, collective, consolidated, or representative basis, such claims must be litigated in a civil court of competent jurisdiction and not in arbitration. The litigation of those claims will be stayed pending the outcome of any individual claims in arbitration. Further, if any part of this Section 12 is found to prohibit an individual claim seeking public injunctive relief, that provision will have no effect to the extent such relief is allowed to be sought out of arbitration, and the remainder of this Section 12 will be enforceable."
Establishes a severability clause specific to Section 12, providing that unenforceable arbitration provisions are severed without affecting the remainder, and that class or consolidated claims not subject to arbitration must proceed in court, not in arbitration.
AI-generated interpretation, not legal advice.
"SECTION 12 CONTAINS PROVISIONS THAT GOVERN HOW TO RESOLVE DISPUTES BETWEEN YOU AND ELEVENLABS. ADDITIONALLY, SECTION 12 INCLUDES AN AGREEMENT TO ARBITRATE WHICH REQUIRES, WITH LIMITED EXCEPTIONS, THAT ALL DISPUTES BETWEEN YOU AND ELEVENLABS SHALL BE RESOLVED BY BINDING AND FINAL ARBITRATION. SECTION 12 ALSO CONTAINS A CLASS ACTION AND JURY TRIAL WAIVER. PLEASE READ SECTION 12 CAREFULLY. UNLESS YOU OPT OUT OF ARBITRATION WITHIN THIRTY (30) DAYS AS SET FORTH IN SECTION 12: (1) YOU WILL ONLY BE PERMITTED TO PURSUE DISPUTES OR CLAIMS AND SEEK RELIEF AGAINST ELEVENLABS ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING, AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION; AND (2) YOU ARE WAIVING YOUR RIGHT TO PURSUE DISPUTES OR CLAIMS AND SEEK RELIEF IN A COURT OF LAW AND TO HAVE A JURY TRIAL."
Binding arbitration clauses combined with class action waivers significantly limit users' ability to seek collective redress. The 30-day opt-out window is time-sensitive and many users may miss it. This clause applies to all users governed by the non-EEA terms.
AI-generated interpretation, not legal advice.
" (b) Disputes Subject to Binding Arbitration; Exceptions. Except for individual disputes that qualify for small claims court and any disputes exclusively related to the intellectual property or intellectual property rights of you or ElevenLabs, including any disputes in which you or ElevenLabs seek injunctive or other equitable relief for the alleged unlawful use of your or ElevenLabs’ intellectual property or other infringement of your or ElevenLabs’ intellectual property rights (“ IP Disputes ”), all Disputes, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, that are not resolved in accordance with Section 12(a) will be resolved by a neutral arbitrator through final and binding arbitration instead of in a court by a judge or jury. The arbitration shall be administered by Judicial Arbitration and Mediation Services, Inc. (“ JAMS ”) pursuant to its Comprehensive Arbitration Rules and Procedures. The arbitrator will have the authority to grant any remedy or relief that would otherwise be available in court. The remedies and reliefs rendered by the arbitrator may be confirmed and enforced in any court having jurisdiction."
Carves out individual small claims court disputes and IP disputes (including injunctive relief for IP infringement) from mandatory binding arbitration, defining 'IP Disputes' as exceptions to the general arbitration requirement.
AI-generated interpretation, not legal advice.
" (a) Subscriptions. To access and use certain Services, you may be required to enroll in a subscription payment plan (a “ Recurring Subscription ”). Your Recurring Subscription will automatically renew until you cancel it or your Recurring Subscription is otherwise terminated. You authorize us to store your payment method information and to automatically charge your payment method(s) for the amount of your Recurring Subscription with no further action required by you. The length of your Recurring Subscription will be provided when you make your purchase. In the event that ElevenLabs is unable to charge your payment method(s) as authorized by you when you enrolled in a Recurring Subscription, ElevenLabs may in its sole discretion (i) suspend your access to the Services until payment is received or (ii) seek to update your payment method information through third-party sources (i.e., your bank or a payment processor) to continue charging your payment method as authorized by you. You may cancel your subscription through your account. You may cancel a Recurring Subscription at any time, but if you cancel your Recurring Subscription before the end of the current subscription period, we will not refund any subscription fees already paid to us. Following any cancellation, however, you will continue to have access to the applicable Services through the end of your current subscription period. ElevenLabs may change the prices charged for Recurring Subscriptions at any time by posting updated pricing through the Services; provided, however, that the prices for your Recurring Subscription will remain in force for the duration of the subscription period for which you have paid. After that period ends, your use of the applicable Services will be charged at the then-current"
Defines the auto-renewal mechanics of a Recurring Subscription, obligates the user to authorize storage of payment method information, and authorizes automatic charges without further user action; establishes the subscription payment procedure.
AI-generated interpretation, not legal advice.
" (i) Google Play Terms. You acknowledge that to the extent of any conflict between (A) the Google Play Terms of Services and the Google Play Business and Program Policies or such other terms which Google designates as default end user license terms for Google Play (all of which together are referred to as the “ Google Play Terms ”), and (B) the other terms and conditions in these Terms, the Google Play Terms shall apply with respect to your use of the Mobile App that you download from Google Play."
Provides that in the event of any conflict between the Google Play Terms and these Terms, the Google Play Terms shall govern with respect to use of the Mobile App downloaded from Google Play.
AI-generated interpretation, not legal advice.
Common questions about ElevenLabs's policies
- Does ElevenLabs train its AI models on your data?
- Training possible — conditions or opt-outs apply — based on 2 verified findings from ElevenLabs's published policy. Informational only, not legal advice.
- Who owns the content you create with ElevenLabs?
- You own outputs — with license carve-outs — based on 5 verified findings from ElevenLabs's published policy. Informational only, not legal advice.
- Can you use ElevenLabs's output commercially?
- Commercial use allowed — with conditions — based on 2 verified findings from ElevenLabs's published policy. Informational only, not legal advice.
Clause detail — protections, your obligations, and coverage
Every clause below is a verbatim quote from ElevenLabs's own published policy, read in full and linked to its exact location. Protections and user obligations are reported separately from risk because they are different kinds of clause — an obligation on you is not a risk to your data. Informational only, not legal advice.
✅ Protections found
8 verified clausesClauses in ElevenLabs's policies that work in your favour — commitments the platform made to you.
- Governing law & disputesarbitration & class-action waiver
“(c) Opting Out of Arbitration. You have the right to opt out of binding arbitration within 30 days of the date you first accepted these Terms by providing us with notice of your decision to opt-out via email or by certified mail to the applicable address set o…”
Grants the user a right to opt out of binding arbitration within 30 days of accepting the Terms by providing written notice with specified information, and specifies the consequence of opting out as resolution under Sect…
📍 § 12 (Dispute Resolution; Binding Arbitration)Jump to exact text → - Output ownership
“(ii) For the avoidance of doubt, Output may be generated by, but does not include, ElevenLabs’ foundational and other artificial intelligence voice models (the “ Voice Models ”) or ElevenLabs’ foundational and other artificial intelligence or language learning…”
Clarifies that Output does not include ElevenLabs' foundational Voice Models or LLMs, defines those models, and affirms that as between the user and ElevenLabs the user retains all rights in and to their Output, establis…
📍 § 4 (Content and User Voice Models; Models)Jump to exact text → - Indemnity & liabilityindemnity direction
“(vi) Intellectual Property Rights. The parties acknowledge that, in the event of any third-party claim that the Mobile App or your possession and use of the Mobile App infringe that third party’s intellectual property rights, ElevenLabs, and not Apple, will be…”
Obligates ElevenLabs, not Apple, to investigate, defend, settle, and discharge any third-party intellectual property infringement claims arising from the Mobile App or user's possession and use thereof, allocating IP ind…
📍 § 17 (Additional Terms Applicable to Mobile Devices)Jump to exact text → - Confidentiality
“You and ElevenLabs agree that all materials and documents exchanged during the arbitration proceedings shall be kept confidential and shall not be shared with anyone except the parties’ attorneys, accountants, or authorized representatives, and shall be subjec…”
Imposes a mutual confidentiality obligation on both parties to keep all materials and documents exchanged during arbitration proceedings strictly confidential, sharing only with attorneys, accountants, or authorized repr…
📍 § 12 (Dispute Resolution; Binding Arbitration)Jump to exact text → - Governing law & disputesarbitration & class-action waiver
“(d) Rejection of Future Arbitration Changes. You may reject any change we make to Section 12 (except address changes) by personally signing and sending us notice within 30 days of the change by certified mail addressed to:”
Grants users the right to reject future changes to the arbitration section by personally signing and sending certified mail notice within 30 days, preserving the prior version of Section 12 for that user.
📍 Terms of Service › “New York, NY 10016”Jump to exact text → - Prompt ownership
“(i) Except as expressly set forth herein, as between you and ElevenLabs, you retain all rights in and to your Input.”
Affirms that, as between the user and ElevenLabs, the user retains all rights in and to their Input, subject to express exceptions elsewhere in the Terms, establishing user ownership of input content.
📍 § 4 (Content and User Voice Models; Models)Jump to exact text →
+ 2 more verified clauses of this kind on this platform, cited in full in the report.
📋 Rules you must follow
3 verified clausesWhat ElevenLabs requires of YOU. These are your obligations, not risks to your data or IP, so they are cited here and excluded from this platform's risk rating.
- Moderation & enforcementconduct restrictions
“(iv) Use of Prepaid Credits. Prepaid Credits may be used only to pay for eligible Services as expressly permitted by ElevenLabs and solely in connection with your Account. The rate at which Prepaid Credits are applied to Services may vary depending on your Rec…”
Restricts use of Prepaid Credits solely to eligible Services as permitted by ElevenLabs and prohibits transfer, sale, gifting, trading, sublicensing, or assignment of credits, voiding any purported transfer.
📍 § 6 (Subscription Services; Payment)Jump to exact text → - Moderation & enforcement
“(g) JCT. If the Services under these Terms are subject to JCT under the reverse charge mechanism, you agree to self-assess, report, and remit the applicable tax directly to the Japanese tax authorities. ElevenLabs will not charge or remit JCT for these Service…”
Allocates the obligation to self-assess, report, and remit Japanese Consumption Tax (JCT) under the reverse charge mechanism solely to the user, relieving ElevenLabs of any obligation to charge or remit such tax.
📍 § 6 (Subscription Services; Payment)Jump to exact text → - Moderation & enforcementchildren's data
“(a) Age. If you are under 18 years of age (or the age of legal majority where you live), you may not use our Services”
Restricts use of the Services to persons aged 18 or older (or the age of legal majority in the user's jurisdiction), creating an eligibility-based restriction that excludes minors.
📍 § 1 (Eligibility and Use Restrictions)Jump to exact text →
What the policies actually cover
14 topics- Product telemetry & usage tracking1 clause
- Sensitive data (biometric, location, health)2 clauses
- Children's data1 obligation1 clause
- Government & law-enforcement disclosure1 clause
- Data shared with other AI providers1 clause
- Trains by default, opt-out available1 clause
- Arbitration & class-action waiver2 protective11 clauses
- Damages & liability cap4 clauses
- Indemnity direction1 protective4 clauses
- Terms can change at any time3 clauses
- Auto-renewal & cancel window7 clauses
- Attribution requirements1 clause
- Breach-notification promises2 clauses
- Conduct restrictions1 obligation1 clause
146 further verified clauses are cited on this page but not yet assigned a topic.
Cross-clause notes
Two verified clauses intersect on the same subject matter: the Terms of Service, § 6 (Subscription Services; Payment) addresses how long content is retained, and the Terms of Service, § 4 (Content and User Voice Models; Models) addresses use of content in connection with model training or service improvement. Both clauses are in force at the same time — read them together.
The Terms of Service, § 10 (Disclaimers) describes rights the platform takes in user content, and the Privacy Policy, § 4 describes disclosure of data to third parties or subprocessors. Both clauses are in force at the same time — read them together.
The Terms of Service, § 4 (Content and User Voice Models; Models) describes a way to decline model training, and the Terms of Service, § 17 (Additional Terms Applicable to Mobile Devices) states that terms differ by plan or tier. Whether the opt-out applies on every tier is determined by those clauses together — read both before relying on the opt-out.
Automated cross-reference against the published rubric — not legal advice.
Clause intelligence
Canonical clauses and stance patterns extracted from the same gate-verified citations shown on this page.
The clause restricts commercial use.
“if you access or use our Services free of charge (such a user, a “ Free User ”), you may only use the Services for non-commercial purposes; (ii) if you access or use our Services through a paid subscription plan (such a user, a “ Paid User ”), you may use the Services for commercial purposes, but in either case, your access and use of the Services and any Output must still comply with the Prohibited Use Policy.”Open source citation
The clause restricts commercial use.
“(c) Use Restrictions. Your access to and use of the Services and your use of any Output (defined below) must comply with these Terms. Without limiting the forgoing: (i) if you access or use our Services free of charge (such a user, a “ Free User ”), you may only use the Services for non-commercial purposes; (ii) if you access or use our Services through a paid subscription plan (such a user, a “ Paid User ”), you ...”Open source citation
The clause restricts commercial use.
“(c) Use Restrictions. Your access to and use of the Services and your use of any Output (defined below) must comply with these Terms. Without limiting the forgoing: (i) if you access or use our Services free of charge (such a user, a “ Free User ”), you may only use the Services for non-commercial purposes; (ii) if you access or use our Services through a paid subscription plan (such a user, a “ Paid User ”), you ...”Open source citation
The clause imposes arbitration, class-action waiver, or jury-trial waiver terms.
“(d) Rejection of Future Arbitration Changes. You may reject any change we make to Section 12 (except address changes) by personally signing and sending us notice within 30 days of the change by certified mail addressed to:”Open source citation
The clause imposes arbitration, class-action waiver, or jury-trial waiver terms.
“To increase the efficiency of administration and resolution of arbitrations, you and ElevenLabs agree that in the event that there are 100 or more individual Requests of a substantially similar nature filed against ElevenLabs by or with the assistance of the same law firm, group of law firms, or organizations, within a 30 day period (or as soon as possible thereafter), JAMS shall: (i) administer the arbitration de...”Open source citation
Tier matrix
Plan-level conditions detected from citation-backed clauses. Empty tiers mean AIRIN has not captured decisive tier language yet.
| Tier | Surface | Verdict | Risk | Citations |
|---|---|---|---|---|
| All applicable tiers | governing law disputes | conditional | MEDIUM | 39 |
| Free | commercial use | conditional | MEDIUM | 3 |
| Pro / Paid | governing law disputes | conditional | MEDIUM | 8 |
Policy evolution
Open full timelineBefore/after stance changes across captured policy versions. When no material delta exists yet, AIRIN shows the latest citation-backed stance events instead.
model training improved from high/training permitted to medium/training with opt out.
“We may process your Personal Data to research, develop, train and/or otherwise improve our AI models. This may include processing audio, text, video content, your preferences or feedback, and/or any metadata associated with any of the foregoing that you provide or that is collected or generated in connection with your use of the Services. Our training practices are designed to disassociate (or fully remove) data included in the training dataset that could reasonably identify you with your audio, video or related content.”Before citation
“(i) Data Deletion and Opt Out. You may request for us to delete your personal data as required under applicable law. Please see our Privacy Policy for more information. In addition, you may opt out of our use of your Content for training at any time by navigating to the 'Data use' menu in the 'Terms and Privacy' section of your ElevenLabs account. Your Content will no longer be used to improve our Services (including the Models) once the request has been processed by our team, except as may be necessary to provide the Services to you, but does not affect any uses of (or materials resulting from uses of) your Content prior to that date.”After citation
model training worsened from medium/training with opt out to high/training permitted.
“(i) Data Deletion and Opt Out. You may request for us to delete your personal data as required under applicable law. Please see our Privacy Policy for more information. In addition, you may opt out of our use of your Content for training at any time by navigating to the 'Data use' menu in the 'Terms and Privacy' section of your ElevenLabs account. Your Content will no longer be used to improve our Services (including the Models) once the request has been processed by our team, except as may be necessary to provide the Services to you, but does not affect any uses of (or materials resulting from uses of) your Content prior to that date.”Before citation
“We may process your Personal Data to research, develop, train and/or otherwise improve our AI models. This may include processing audio, text, video content, your preferences or feedback, and/or any metadata associated with any of the foregoing that you provide or that is collected or generated in connection with your use of the Services. Our training practices are designed to disassociate (or fully remove) data included in the training dataset that could reasonably identify you with your audio, video or related content.”After citation
model training improved from high/training permitted to medium/training with opt out.
“We have a legitimate interest in using your Personal Data for the purpose of research and development, specifically to improve our AI models and make them more effective for our users. Where required under applicable law, we rely on your consent for such processing in the alternative.”Before citation
“(i) Data Deletion and Opt Out. You may request for us to delete your personal data as required under applicable law. Please see our Privacy Policy for more information. In addition, you may opt out of our use of your Content for training at any time by navigating to the 'Data use' menu in the 'Terms and Privacy' section of your ElevenLabs account. Your Content will no longer be used to improve our Services (including the Models) once the request has been processed by our team, except as may be necessary to provide the Services to you, but does not affect any uses of (or materials resulting from uses of) your Content prior to that date.”After citation
model training worsened from medium/training with opt out to high/training permitted.
“you may opt out of our use of your Content for training at any time by navigating to the 'Data use' menu in the 'Terms and Privacy' section of your ElevenLabs account. Your Content will no longer be used to improve our Services (including the Models) once the request has been processed by our team, except as may be necessary to provide the Services to you, but does not affect any uses of (or materials resulting from uses of) your Content prior to that date.”Before citation
“We have a legitimate interest in using your Personal Data for the purpose of research and development, specifically to improve our AI models and make them more effective for our users. Where required under applicable law, we rely on your consent for such processing in the alternative.”After citation
Latest stance: broad license on prompt ownership
“perpetual and irrevocable (which means this license cannot be withdrawn), nonexclusive (which means you can license your Input to others), royalty-free and fully paid (which means there are no monetary fees for this license), worldwide (which means it’s valid anywhere in the world), and sub-licensable, through multiple tiers (which means we can make it available to others).”Open timeline citation
Latest stance: arbitration or waiver on governing law disputes
“Any Claims will be governed by and construed and enforced in accordance with the laws of the State of New York, except to the extent preempted by U.S. Federal Law, without regard to conflict of law rules or principles (whether of the State of New York or any other jurisdiction) that would cause the application of the laws of any other jurisdiction. If any Claim is not subject to arbitration pursuant to Section 12, then the state and federal courts located in New York City, New York, will have exclusive jurisdiction. You and ElevenLabs waive any objection to venue in any such courts. If your local law requires that consumer contracts be interpreted subject to local law and enforced in the courts of that jurisdiction, this section may not apply to you only to the extent that local law conflicts with this section.”Open timeline citation
Latest stance: arbitration or waiver on governing law disputes
“(f) Waiver of Jury Trial. YOU AND ELEVENLABS HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY. You and ElevenLabs are instead electing that all Disputes shall be resolved by arbitration under these Terms, except as specified in Section 12(b).”Open timeline citation
Latest stance: liability limited on indemnity liability
“(iv) Warranty. You acknowledge that Apple is not responsible for any product warranties, whether express or implied by law, with respect to the Mobile App. In the event of any failure of the Mobile App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any, paid to Apple for the Mobile App by you; and to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Mobile App. The parties acknowledge that to the extent that there are any applicable warranties, any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any such applicable warranty would be the sole responsibility of ElevenLabs. However, ElevenLabs has disclaimed all warranties of any kind with respect to the Mobile App, and therefore, there are no warranties applicable to the Mobile App.”Open timeline citation
Capture recency
- Terms of Service:Last captured 2026-07-29· verified 2026-07-29
- Privacy Policy:Last captured 2026-07-29· verified 2026-07-29
Dates state when our pipeline captured and verified each document — not when the vendor last changed it. Documents are re-scanned on a recurring cadence; a document verified once says so until a re-scan confirms it again.
↑ 253 more findings this quarter vs last (401 vs 148). First scan: June 2026.
Compare and stack are saved in your browser. Open compare · View your stack. A correction triggers an automated re-read of ElevenLabs's policies — no human edits the data.
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Every finding above is a verbatim quote from ElevenLabs's own published policy, captured to an immutable snapshot and read in full through a two-gate verification pipeline. Confidence labels and any analysis are AI-generated and informational only — not legal advice.
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