Clara procurement policy evidence
Only topics backed by verified findings appear below. Each row preserves the platform's exact policy words and capture provenance.
| Topic | Plan or tier | Risk | Their words | Source |
|---|---|---|---|---|
| Data retention | All applicable tiers | unknown | “ The Agreement commences on the date when you accept it (as described in the preamble above) and remains in full force and effect while you use the Services, unless terminated earlier in accordance with the Agreement.” | Captured 2026-09-25Open source →Finding permalink → |
| Data retention | All applicable tiers | unknown | “ Clara has no obligation to store any of your Inputs or User Content that you Make Available on the Services.” | Captured 2026-09-25Open source →Finding permalink → |
| Data retention | All applicable tiers | unknown | “ Upon termination or expiration of this Agreement for any reason all licenses granted hereunder will immediately terminate. Your right to use the Services will automatically terminate immediately, and you understand that termination of the Services may involve deletion of User Content associated therewith from our live databases. Clara will not have any liability whatsoever to you for any suspension or termination, including for deletion of User Content. All provisions of the Agreement which by their nature should survive, shall survive termination of Services, including without limitation, ownership provisions, licenses to User Content, warranty disclaimers, indemnification, governing law, venue, and limitation of liability.” | Captured 2026-09-25Open source →Finding permalink → |
| Data retention | All applicable tiers | unknown | “ If you want to terminate this Agreement, you may do so by deleting your Account. Upon deletion of your Account, your Subscription will be cancelled as of the date of Account deletion and you will not be entitled to a refund of any Fees paid. If you delete your Account, all of User Content, including your preferences, memories, and conversations with the Chatbot, will be permanently erased and cannot be recovered. Notwithstanding the foregoing, the Medical Group will continue to maintain medical records in accordance with applicable law following the cancellation of your Subscription. For the avoidance of doubt, Clara reserves the right to retain any and all de-identified or aggregated data based upon, or derived from, any of the foregoing, including any of User Content or conversations with the Chatbot, and any resulting insights related thereto, which are owned and retained by Clara.” | Captured 2026-09-25Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ You acknowledge and agree that access to and use of the Services depends in part on access to Content provided by third-party sources (“Third Party Data”) to create recommendations, reminders, and provide other Services to you. The parties acknowledge and agree that Third Party Data may be derived from historical data that may be outdated and no longer accurate at the time of use. Clara is not responsible for the accuracy, quality, currency, or completeness of the Third Party Data and makes no representations or warranties regarding the Third Party Data. You acknowledge and agree that the accuracy of any Clara Contributions and certain Services, including AI Services, are dependent on the accuracy and completeness of the Third Party Data. In addition, Clara cannot guarantee the Third Party Data will always be available. If a source of Third Party Data becomes unavailable or Clara's access to such source is terminated by the third-party service provider, then the Third Party Data will no longer be available to be analyzed and the Services will be affected accordingly.” | Captured 2026-09-25Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “Your card issuer may charge you an online handling fee or processing fee. We are not responsible for this. In some jurisdictions, our Third-Party Payments Provider may use third parties under strict confidentiality and data protection requirements for the purposes of payment processing services.” | Captured 2026-09-25Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “ Clara uses Stripe and its affiliates, offered by Stripe, Inc. (“Stripe”) as its third-party payments service provider for payment services (e.g., card acceptance, merchant settlement, and related services) (“Third-Party Payments Provider”). If you make a purchase on the Service, you will be required to provide your payment details and any additional information required to complete your order directly to our Third-Party Payments Provider. You agree to be bound by Stripe's Privacy Policy (currently accessible at https://stripe.com/us/privacy ) and its Services Agreement (currently accessible at https://stripe.com/ssa ). You hereby consent and authorize Clara to store and share any information and payment instructions you provide with one or more Third-Party Payments Provider(s) (including, without limitation, Stripe) to the minimum extent required to complete your transactions. You hereby further consent and authorize any such Third-Party Payments Provider to share any such information and payment instructions to the minimum extent required to complete your transactions. Please note that online payment transactions may be subject to validation checks by our Third-Party Payments Provider and your card issuer, and we are not responsible if your card issuer declines to authorize payment for any reason. For your protection, our Third-Party Payments Provider uses various fraud prevention protocols and industry standard verification systems to reduce fraud and you authorize it to verify and authenticate your payment information. ” | Captured 2026-09-25Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “ Certain features, aspects, software products, and services offered through the Services are provided, in whole or in part, by third parties, including providers of Models as described in Section 4.1 above (“Third-Party Services”). In order to use Third-Party Services, you may be required to enter into additional terms and conditions with Third-Party Providers. This Agreement applies only to the Services, and not to the services of any other person or entity, and your right to use such Third-Party Services as part of the Services is subject to and governed by the terms and conditions applicable to such Third-Party Services, as supplied by the Third-Party Provider. In the event of a conflict between the terms of this Agreement and the terms of such third-party terms, the terms of the third party shall control with regard to your use of the relevant Third-Party Service. You further acknowledge and agree that a Third-Party Provider may collect and use certain information about you, which may include your personal information and/or protected health information. Prior to providing information to any Third-Party Provider, you should review their privacy policy. If you do not understand or do not agree to the terms of a Third-Party Provider's privacy policy, you should not use the related Third-Party Services.” | Captured 2026-09-25Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “ With respect to any Application accessed through or downloaded from the Apple App Store (an “App Store Sourced Application”), you shall only use the App Store Sourced Application (i) on an Apple-branded product that runs the iOS (Apple's proprietary operating system) and (ii) as permitted by the “Usage Rules” set forth in the Apple Media Terms of Service, except that such App Store Sourced Application may be accessed, acquired, and used by other accounts associated with the purchaser via Apple's Family Sharing function, volume purchasing, or Legacy Contacts function. Notwithstanding the first sentence in this section, with respect to any Application accessed through or downloaded from the Google Play store (a “Google Play Sourced Application”), you may have additional license rights with respect to use of the Application on a shared basis within your designated family group.” | Captured 2026-09-25Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “ You acknowledge that all Content on the Services is the sole responsibility of the party from whom such content originated. This means that you, and not Clara, are entirely responsible for all Content that you upload, post, message, text, transmit or otherwise make available (“Make Available”) through the Services, including all Registration Data and Inputs that you submit to our Chatbot (collectively, “User Content”). We may share User Content and information needed to administer the Services with the Medical Groups and/or Providers. YOU ACKNOWLEDGE AND AGREE THAT USER CONTENT WILL BE USED IN ACCORDANCE WITH OUR PRIVACY POLICY. FURTHER, YOUR PROTECTED HEALTH INFORMATION THAT YOU SHARE WITH A MEDICAL GROUP OR PROVIDER WILL BE SUBJECT TO THE MEDICAL GROUP'S NOTICE OF PRIVACY PRACTICES. ANY MEDICAL RECORDS GENERATED BY THE MEDICAL GROUP WILL NOT BE CONSIDERED USER CONTENT. You acknowledge and agree that you, not us, are solely responsible for all User Content that you Make Available through the Services.” | Captured 2026-09-25Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “ The Services may contain links to third-party websites (“Third-Party Websites”), applications (“Third-Party Applications”) and advertisements for third parties (“Third-Party Ads”). When you click on a link to a Third-Party Website, Third-Party Application or Third-Party Ad, we may not warn you that you have left the Services and are subject to the terms and conditions (including privacy policies) of another website or destination. Such Third-Party Websites, Third-Party Applications and Third-Party Ads are not under the control of Clara. Clara is not responsible for any Third-Party Websites, Third-Party Applications or Third-Party Ads. Clara provides these Third-Party Websites, Third-Party Applications and Third-Party Ads only as a convenience and does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Websites, Third-Party Applications or Third-Party Ads, or any product or service provided in connection therewith. You use all links in Third-Party Websites, Third-Party Applications and Third-Party Ads at your own risk. When you leave our Services, this Agreement and our policies no longer govern. You should review applicable terms and policies, including privacy and data gathering practices, of any Third-Party Websites, Third-Party Applications, or Third-Party Ads, and make whatever investigation you feel necessary or appropriate before proceeding with any transaction with any third party.” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ Each Subscription tier entitles you to the recurring clinical benefits described in the Subscription Benefits Schedule attached as Schedule A, which is incorporated into this Agreement by reference. Your benefits, the periods in which they may be used, and the rules governing their accrual, expiration, and any additional charges are set forth in that Schedule. Clara may modify the benefits, tiers, periods, and associated rules from time to time in accordance with this Section 6.4 and Section 16.2 (Modifications to the Agreement); Clara will use commercially reasonable efforts to notify you of material changes, such as by email to the address associated with your Account. The benefits described in the Subscription Benefits Schedule are clinical service entitlements, not insurance, and do not guarantee any particular clinical outcome or course of treatment, which remains subject to the independent professional judgment of the treating Provider and Medical Group.” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ After you have used the Video Visit(s) included in your current Benefit Period, you may book additional Video Visits as Overflow Visits for a flat fee of $100 per visit. Overflow Visit fees are charged to the payment method designated in your Account at the time of booking and are in addition to your recurring Service Subscription Fee. Overflow Visit fees are non-refundable, non-creditable, and non-cancellable in accordance with Section 6.4(b) (Refunds). The Overflow option applies to Video Visits only; Labs are not available on an Overflow basis. Clara may change the Overflow Visit fee from time to time in accordance with Section 6.4.” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ If you elect to purchase a Subscription, your Subscription will continue and automatically renew at Clara's then-current price for such Subscription until terminated in accordance with this Agreement. The frequency at which your Subscription renews (e.g., monthly) will be designated at the time at you sign up for the Subscription and may be modified by you via your Account settings. By subscribing, you authorize Clara to charge the payment method designated in your Account now, and again at the beginning of any subsequent Subscription Term. Upon renewal of your Subscription, if Clara does not receive payment, (i) you shall pay all amounts due on your Account upon demand and/or (ii) you agree that Clara may either terminate or suspend your Subscription and continue to attempt to charge your designated payment method until payment is received (upon receipt of payment, your Account will be activated and for purposes of automatic renewal, your new Subscription Term will begin as of the day payment was received). In addition, by booking any Overflow Visit (as defined in Schedule A), you authorize Clara to charge the payment method designated in your Account the then-current Overflow Visit fee at the time of booking, in addition to your recurring Service Subscription Fee.” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ If you purchase access to certain features and functionality of the Services on a time-limited basis (a “Subscription”), the Fee for such Subscription (“Service Subscription Fee”) will be billed at the start of the Subscription (“Subscription Service Commencement Date”) and at regular intervals (“Subscription Term”) in accordance with your elections at the time of purchase. Clara reserves the right to change the timing of our billing. Clara reserves the right to change the Subscription pricing at any time. If changes to the Subscription price occur that impact your Subscription, Clara will use commercially reasonable efforts to notify you, such as by sending an email to the email address associated with your Account. If you do not agree with such changes, you may cancel your Subscription as set forth in Section 6.4(a)(i) (Cancelling Subscriptions Purchased via Clara) or 6.4(a)(ii) (Cancelling Subscriptions Purchased via a Third-Party Application Store). The clinical benefits included with each Subscription tier, and the rules governing their accrual, use, expiration, and any additional charges, are set forth in Section 6.4(c) (Subscription Benefits) and in the Subscription Benefits Schedule attached as Schedule A.” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ i. Cancelling Subscriptions Purchased via Clara. You may cancel your Subscription by logging into your Account and clicking “Cancel my Subscription” or emailing Clara at support@askclara.com . You may re-subscribe at any time after cancellation provided you have not deleted your Account.” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ Benefits do not accumulate, roll over, or carry forward. Any Benefit not used during the Benefit Period in which it accrued expires at the end of that Benefit Period and is forfeited. Benefits have no cash value and are not refundable, creditable, or transferable. Consistent with Section 6.4(b) (Refunds), no refund or credit is available for any unused or expired Benefit, regardless of actual usage.” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ Each Subscription tier includes the following Benefits, at the stated cadence and with the stated Benefit Period length:” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “ iii. Effect of Cancellation. If you cancel your Subscription, you may use your Subscription until the end of your then-current Subscription Term; your Subscription will not be renewed after your then-current term expires. However, you will not be eligible for a prorated refund of any portion of the Service Subscription Fee paid for the then-current Subscription Term. Cancellation does not reset your Subscription Benefit entitlements or Benefit Periods, which continue to run on their original schedule as described in Section A.6 of the Subscription Benefits Schedule.” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ (c) Standard — Standard Labs (semiannual): a member who subscribes on March 3, 2026 is immediately entitled to Standard Labs, usable from March 3, 2026 through September 2, 2026; on September 3, 2026 a new Standard Labs entitlement accrues, whether or not the prior one was used.” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ “Benefit” means a clinical service entitlement included with a Subscription tier, such as a Video Visit or Labs. “Benefit Period” means the recurring interval during which a particular Benefit may be used, measured from the Subscription Service Commencement Date (or the applicable Reset Date) as specified in Section A.2. “Reset Date” means the first day of each new Benefit Period, on which a fresh Benefit accrues regardless of whether the prior Benefit was used. “Video Visit” means a single telehealth appointment with a Provider. “Labs” means the standard or concierge laboratory panel designated for your tier. “Overflow Visit” means a Video Visit booked after you have used the Video Visit(s) included in your current Benefit Period.” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “ Except as required by applicable law, all Fees and other amounts paid in connection with the Services (including without limitation any Service Subscription Fees or other charges) are non-refundable, non-cancellable, and non-creditable, regardless of actual usage, termination, or dissatisfaction. By purchasing any Subscription or other Service from Clara, you acknowledge and agree that Clara has no obligation to provide any refunds or credits under any circumstances, including in connection with any cancellation or termination of your Subscription. This no-refund policy applies to all purchases, including without limitation, initial Subscription purchases and renewals. Any exception to this policy must be authorized in writing by Clara and will be granted in Clara's sole and absolute discretion.” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ (a) Basic — Video Visit (annual): a member who subscribes on March 3, 2026 is immediately entitled to one Video Visit, usable from March 3, 2026 through March 2, 2027; on March 3, 2027 a new Video Visit accrues, whether or not the prior one was used.” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ (b) Standard — Video Visit (quarterly): a member who subscribes on March 3, 2026 is immediately entitled to one Video Visit, usable from March 3, 2026 through June 2, 2026; on June 3, 2026 a new Video Visit accrues, whether or not the prior one was used.” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ ii. Cancelling Subscriptions Purchased via a Third-Party Application Store. If you wish to cancel, change, or terminate a Subscription that you purchased from a third-party application store, you must do so prior to the Renewal Commencement Date via such third-party application store.” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ Each included Benefit accrues immediately on your Subscription Service Commencement Date and again on each subsequent Reset Date for that Benefit. You may use an accrued Benefit at any time during the Benefit Period in which it accrued. A Benefit accrues on the applicable Reset Date whether or not the Benefit from the prior Benefit Period was used. By way of illustration:” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ Cancellation does not reset your Benefit Periods. Benefit Periods run on a continuous calendar basis from your original Subscription Service Commencement Date and applicable Reset Dates, and continue to elapse whether or not your Subscription is active. If you cancel and later re-subscribe, your entitlement resumes on its existing schedule rather than restarting: resubscribing does not grant a new immediate Benefit or begin a new Benefit Period. You are entitled to the Benefit for the Benefit Period in which you re-subscribe (if not already used), and your next Benefit accrues on the next Reset Date under your original schedule. Any Benefit that was not used before its Benefit Period ended, including any Benefit Period that elapsed while your Subscription was inactive, is forfeited in accordance with Section A.4 (No rollover or stockpiling) and is not restored upon resubscription. By way of illustration: a member subscribes to the Concierge plan on March 3, 2026 and uses her Concierge Labs that day (Benefit Period: March 3, 2026 – September 2, 2026; next Reset Date September 3, 2026). She cancels on April 3, 2026. Because Benefit Periods continue to run during the lapse, if she re-subscribes she is not entitled to a new set of Labs until the next Reset Date under her original schedule, September 3, 2026; approximately five months after her cancellation. Re-subscribing does not grant her an immediate new set of Labs.” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ This Subscription Benefits Schedule (this “Schedule A”) is incorporated into and forms part of the Agreement pursuant to Section 6.4(c). Capitalized terms used but not defined in this Schedule A have the meanings given in the Agreement. In the event of a conflict between this Schedule A and the body of the Agreement regarding the clinical benefits included with a Subscription, this Schedule A controls.” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ (d) Concierge — Video Visit (monthly): a member who subscribes on March 3, 2026 is immediately entitled to one Video Visit, usable from March 3, 2026 through April 2, 2026; on April 3, 2026 a new Video Visit accrues, whether or not the prior one was used.” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ (e) Concierge — Concierge Labs (semiannual): a member who subscribes on March 3, 2026 is immediately entitled to Concierge Labs, usable from March 3, 2026 through September 2, 2026; on September 3, 2026 a new Concierge Labs entitlement accrues, whether or not the prior one was used.” | Captured 2026-09-25Open source →Finding permalink → |
Informational only, not legal advice. Terms can change; verify every cited source and capture date during procurement review.
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