tier differences · Terms of Service

Clara policy finding

“ Cancellation does not reset your Benefit Periods. Benefit Periods run on a continuous calendar basis from your original Subscription Service Commencement Date and applicable Reset Dates, and continue to elapse whether or not your Subscription is active. If you cancel and later re-subscribe, your entitlement resumes on its existing schedule rather than restarting: resubscribing does not grant a new immediate Benefit or begin a new Benefit Period. You are entitled to the Benefit for the Benefit Period in which you re-subscribe (if not already used), and your next Benefit accrues on the next Reset Date under your original schedule. Any Benefit that was not used before its Benefit Period ended, including any Benefit Period that elapsed while your Subscription was inactive, is forfeited in accordance with Section A.4 (No rollover or stockpiling) and is not restored upon resubscription. By way of illustration: a member subscribes to the Concierge plan on March 3, 2026 and uses her Concierge Labs that day (Benefit Period: March 3, 2026 – September 2, 2026; next Reset Date September 3, 2026). She cancels on April 3, 2026. Because Benefit Periods continue to run during the lapse, if she re-subscribes she is not entitled to a new set of Labs until the next Reset Date under her original schedule, September 3, 2026; approximately five months after her cancellation. Re-subscribing does not grant her an immediate new set of Labs.”

Document

Terms of Service

Captured

2026-09-25

Location

Terms of Service › “A.6 Cancellation and re-subscription.”

Snapshot SHA-256

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Informational only, not legal advice. Terms change; verify the source and capture date.