Before/after stance changes across captured policy versions, with exact citations. If no before/after delta is available yet, AIRIN shows the latest citation-backed stance events instead.
No before/after stance delta is available for this filter yet. Latest citation-backed stance events are shown below.
Aug 3, 2026traininghigh
model training
Latest stance: training permitted
“How does Zendesk protect Service Data when used for model training? Before Service Data is used to train generic ML functionality, Zendesk applies aggregation and sanitation processes, as necessary. No fields designed to intake personal data or ticket attachments are used for model training. Zendesk is committed to ensuring that no Service Data will be reproduced by the model. There is no risk that one customer’s data will be exposed to another customer through the model’s output. See AI Data Use Information .”
Open citationAug 3, 2026traininghigh
model training
Latest stance: training permitted
“3. Generative AI functionality: All generative AI functionality is powered by third-party LLMs. These models are pre-trained and Zendesk customer data will never be used by the third-party LLM provider to train their model(s). See About Generative AI at Zendesk .”
Open citationAug 3, 2026traininghigh
model training
Latest stance: training permitted
“2. Generic machine learning: Zendesk uses Service Data to train its generic, cross-account machine learning models to be predictive and useful to multiple Zendesk customers. These include global and industry models. These models will never disclose one customer’s Service Data to another customer, because they are not “generative” (i.e., they do not create text - See Model Security section).”
Open citationAug 3, 2026traininghigh
model training
Latest stance: training permitted
“Does Zendesk use customer Service Data to train machine learning models? Zendesk offers three types of machine learning functionality:”
Open citationAug 3, 2026traininghigh
model training
Latest stance: training permitted
“All models developed by Zendesk are classification and clustering models – this means they are trained to read and classify inputs into one of a set number of categories created by Zendesk. Because these models are not generative, no content is produced by the model, and it is not possible for training data to be reproduced by the model .”
Open citationJul 22, 2026traininghigh
model training
Latest stance: training permitted
“2. Generic machine learning: Zendesk uses Service Data to train its generic, cross-account machine learning models to be predictive and useful to multiple Zendesk customers. These include global and industry models. These models will never disclose one customer’s Service Data to another customer, because they are not “generative” (i.e., they do not create text - See Model Security section).”
Open citationJul 22, 2026traininghigh
model training
Latest stance: training permitted
“Does Zendesk use customer Service Data to train machine learning models? Zendesk offers three types of machine learning functionality:”
Open citationJul 22, 2026traininghigh
model training
Latest stance: training permitted
“All models developed by Zendesk are classification and clustering models – this means they are trained to read and classify inputs into one of a set number of categories created by Zendesk. Because these models are not generative, no content is produced by the model, and it is not possible for training data to be reproduced by the model .”
Open citationJul 22, 2026traininghigh
model training
Latest stance: training permitted
“3. Generative AI functionality: All generative AI functionality is powered by third-party LLMs. These models are pre-trained and Zendesk customer data will never be used by the third-party LLM provider to train their model(s). See About Generative AI at Zendesk .”
Open citationJul 22, 2026traininghigh
model training
Latest stance: training permitted
“How does Zendesk protect Service Data when used for model training? Before Service Data is used to train generic ML functionality, Zendesk applies aggregation and sanitation processes, as necessary. No fields designed to intake personal data or ticket attachments are used for model training. Zendesk is committed to ensuring that no Service Data will be reproduced by the model. There is no risk that one customer’s data will be exposed to another customer through the model’s output. See AI Data Use Information .”
Open citationJul 10, 2026traininghigh
model training
Latest stance: training permitted
“All models developed by Zendesk are classification and clustering models – this means they are trained to read and classify inputs into one of a set number of categories created by Zendesk. Because these models are not generative, no content is produced by the model, and it is not possible for training data to be reproduced by the model .”
Open citationJul 10, 2026traininghigh
model training
Latest stance: training permitted
“Does Zendesk use customer Service Data to train machine learning models? Zendesk offers three types of machine learning functionality:”
Open citationJul 10, 2026traininghigh
model training
Latest stance: training permitted
“2. Generic machine learning: Zendesk uses Service Data to train its generic, cross-account machine learning models to be predictive and useful to multiple Zendesk customers. These include global and industry models. These models will never disclose one customer’s Service Data to another customer, because they are not “generative” (i.e., they do not create text - See Model Security section).”
Open citationJul 10, 2026traininghigh
model training
Latest stance: training permitted
“3. Generative AI functionality: All generative AI functionality is powered by third-party LLMs. These models are pre-trained and Zendesk customer data will never be used by the third-party LLM provider to train their model(s). See About Generative AI at Zendesk .”
Open citationJul 10, 2026traininghigh
model training
Latest stance: training permitted
“How does Zendesk protect Service Data when used for model training? Before Service Data is used to train generic ML functionality, Zendesk applies aggregation and sanitation processes, as necessary. No fields designed to intake personal data or ticket attachments are used for model training. Zendesk is committed to ensuring that no Service Data will be reproduced by the model. There is no risk that one customer’s data will be exposed to another customer through the model’s output. See AI Data Use Information .”
Open citationJun 17, 2026traininghigh
model training
Latest stance: training permitted
“We may share aggregated and/or anonymized information regarding use of the Service(s), which is not considered personal information under the CCPA, with third parties to help us develop and improve the Services and provide our subscribers with more relevant content and service offerings as detailed in our subscriber agreements.”
Open citationJun 17, 2026traininghigh
model training
Latest stance: training permitted
“Generative AI functionality: All generative AI functionality is powered by third-party LLMs. These models are pre-trained and Zendesk customer data will never be used by the third-party LLM provider to train their model(s). See About Generative AI at Zendesk”
Open citationJun 17, 2026traininghigh
model training
Latest stance: training permitted
“We do not “sell” our subscriber’s personal information as defined under the CCPA. We may share aggregated and/or anonymized information regarding use of the Service(s), which is not considered personal information under the CCPA, with third parties to help us develop and improve the Services and provide our subscribers with more relevant content and service offerings as detailed in our subscriber agreements. Zendesk’s CCPA Addendum has been incorporated into Zendesk’s Data Processing Agreement. If you would like to review and/or execute Zendesk’s Data Processing Agreement, please click here. If you would like to review and/or execute Zendesk’s US State Addendum to the Main Services Agreement, please click here .”
Open citationJun 17, 2026traininghigh
model training
Latest stance: training permitted
“3. Generative AI functionality: All generative AI functionality is powered by third-party LLMs. These models are pre-trained and Zendesk customer data will never be used by the third-party LLM provider to train their model(s). See About Generative AI at Zendesk .”
Open citationJun 17, 2026traininghigh
model training
Latest stance: training permitted
“How does Zendesk protect Service Data when used for model training? Before Service Data is used to train generic ML functionality, Zendesk applies aggregation and sanitation processes, as necessary. No fields designed to intake personal data or ticket attachments are used for model training. Zendesk is committed to ensuring that no Service Data will be reproduced by the model. There is no risk that one customer’s data will be exposed to another customer through the model’s output. See AI Data Use Information .”
Open citationJun 17, 2026traininghigh
model training
Latest stance: training permitted
“2. Generic machine learning: Zendesk uses Service Data to train its generic, cross-account machine learning models to be predictive and useful to multiple Zendesk customers. These include global and industry models. These models will never disclose one customer’s Service Data to another customer, because they are not “generative” (i.e., they do not create text - See Model Security section).”
Open citationJun 17, 2026traininghigh
model training
Latest stance: training permitted
“Does Zendesk use customer Service Data to train machine learning models? Zendesk offers three types of machine learning functionality:”
Open citationJun 17, 2026traininghigh
model training
Latest stance: training permitted
“Zendesk uses Service Data to train its generic, cross-account machine learning models to be predictive and useful to multiple Zendesk customers. These include global and industry models. These models will never disclose one customer’s Service Data to another customer, because they are not “generative” (i.e., they do not create text - See Model Security section).”
Open citationJun 17, 2026traininghigh
model training
Latest stance: training permitted
“All models developed by Zendesk are classification and clustering models – this means they are trained to read and classify inputs into one of a set number of categories created by Zendesk. Because these models are not generative, no content is produced by the model, and it is not possible for training data to be reproduced by the model .”
Open citationJun 17, 2026trainingmedium
data sharing
Latest stance: third party or vendor sharing
“We may share aggregated and/or anonymized information regarding use of the Service(s), which is not considered personal information under the CCPA, with third parties to help us develop and improve the Services and provide our subscribers with more relevant content and service offerings as detailed in our subscriber agreements.”
Open citationJun 17, 2026traininghigh
data sharing
Latest stance: sale or sell
“We do not “sell” our subscriber’s personal information as defined under the CCPA. We may share aggregated and/or anonymized information regarding use of the Service(s), which is not considered personal information under the CCPA, with third parties to help us develop and improve the Services and provide our subscribers with more relevant content and service offerings as detailed in our subscriber agreements. Zendesk’s CCPA Addendum has been incorporated into Zendesk’s Data Processing Agreement. If you would like to review and/or execute Zendesk’s Data Processing Agreement, please click here. If you would like to review and/or execute Zendesk’s US State Addendum to the Main Services Agreement, please click here .”
Open citationJun 17, 2026trainingmedium
data sharing
Latest stance: third party or vendor sharing
“We do not “sell” our subscriber’s personal information as defined under the CCPA. We may share aggregated and/or anonymized information regarding use of the Service(s), which is not considered personal information under the CCPA, with third parties to help us develop and improve the Services and provide our subscribers with more relevant content and service offerings as detailed in our subscriber agreements. Zendesk’s CCPA Addendum has been incorporated into Zendesk’s Data Processing Agreement. If you would like to review and/or execute Zendesk’s Data Processing Agreement, please click here. If you would like to review and/or execute Zendesk’s US State Addendum to the Main Services Agreement, please click here .”
Open citationGenerated from live stance events. Informational only, not legal advice.