Zendesk AI policy evolution
Before/after stance changes across captured policy versions, with exact citations. If no before/after delta is available yet, AIRIN shows the latest citation-backed stance events instead.
No before/after stance delta is available for this filter yet. Latest citation-backed stance events are shown below.
Aug 3, 2026retentionlow
content ownership
Latest stance: user retains rights
“Access : Zendesk provides an advanced set of access and encryption features to help customers effectively protect their information. We do not access or use customer content for any purpose other than providing, maintaining, and improving the Zendesk services and as otherwise required by law. See here for additional information. Data Hosting : Zendesk uses Amazon Web Services to host Service Data as described here and in the Regional Data Hosting Policy . For additional information, please also see the Security section . Default Data Types Collected by the Service : Zendesk has created a list of data points , categorized by product. For the full picture of data types, subscribers can use this list in conjunction with their specific intended use case and resultant data types. Legal or Government Requests : Privacy, data security, and subscriber trust are our top priorities. Zendesk does not disclose Service Data, except as necessary to provide our Services and to comply with applicable laws, as detailed in our Privacy Notice . To assist our subscribers in performing compliance reviews, we have additional resources: Transparency Report and Government Request Policy . Ownership : From a privacy perspective, the subscriber is the controller of Service Data and Zendesk is a processor. This means that throughout the time that you subscribe to services with Zendesk, you retain ownership of and control over Service Data in your Zendesk instance.”
Open citationJul 22, 2026retentionlow
content ownership
Latest stance: user retains rights
“Access : Zendesk provides an advanced set of access and encryption features to help customers effectively protect their information. We do not access or use customer content for any purpose other than providing, maintaining, and improving the Zendesk services and as otherwise required by law. See here for additional information. Data Hosting : Zendesk uses Amazon Web Services to host Service Data as described here and in the Regional Data Hosting Policy . For additional information, please also see the Security section . Default Data Types Collected by the Service : Zendesk has created a list of data points , categorized by product. For the full picture of data types, subscribers can use this list in conjunction with their specific intended use case and resultant data types. Legal or Government Requests : Privacy, data security, and subscriber trust are our top priorities. Zendesk does not disclose Service Data, except as necessary to provide our Services and to comply with applicable laws, as detailed in our Privacy Notice . To assist our subscribers in performing compliance reviews, we have additional resources: Transparency Report and Government Request Policy . Ownership : From a privacy perspective, the subscriber is the controller of Service Data and Zendesk is a processor. This means that throughout the time that you subscribe to services with Zendesk, you retain ownership of and control over Service Data in your Zendesk instance.”
Open citationJul 10, 2026retentionlow
content ownership
Latest stance: user retains rights
“Access : Zendesk provides an advanced set of access and encryption features to help customers effectively protect their information. We do not access or use customer content for any purpose other than providing, maintaining, and improving the Zendesk services and as otherwise required by law. See here for additional information. Data Hosting : Zendesk uses Amazon Web Services to host Service Data as described here and in the Regional Data Hosting Policy . For additional information, please also see the Security section . Default Data Types Collected by the Service : Zendesk has created a list of data points , categorized by product. For the full picture of data types, subscribers can use this list in conjunction with their specific intended use case and resultant data types. Legal or Government Requests : Privacy, data security, and subscriber trust are our top priorities. Zendesk does not disclose Service Data, except as necessary to provide our Services and to comply with applicable laws, as detailed in our Privacy Notice . To assist our subscribers in performing compliance reviews, we have additional resources: Transparency Report and Government Request Policy . Ownership : From a privacy perspective, the subscriber is the controller of Service Data and Zendesk is a processor. This means that throughout the time that you subscribe to services with Zendesk, you retain ownership of and control over Service Data in your Zendesk instance.”
Open citationGenerated from live stance events. Informational only, not legal advice.