Zendesk AI policy evolution
Before/after stance changes across captured policy versions, with exact citations. If no before/after delta is available yet, AIRIN shows the latest citation-backed stance events instead.
No before/after stance delta is available for this filter yet. Latest citation-backed stance events are shown below.
Aug 3, 2026commercial usemedium
data sharing
Latest stance: third party or vendor sharing
“The California Consumer Privacy Act , Cal. Civ. Code §§ 1798.100 et seq. (“CCPA”) is a U.S. law enacted in the State of California, which went into force on January 1, 2020. It expands upon the privacy rights available to certain California consumers, and requires certain companies to comply with various data protection requirements. Please also visit the final CCPA Regulations and the California Privacy Rights Act (“CPRA”). A few CPRA provisions went into effect on December 16, 2020, with the remaining provisions of the CPRA becoming operative on January 1, 2023. Zendesk subscribers that collect and store personal information in Zendesk Services may be considered “Businesses” under the CCPA. Businesses bear the primary responsibility for ensuring that their processing of personal data is compliant with relevant data protection law, including the CCPA. Zendesk acts as a “Service Provider,” as such term is defined in the current version of the CCPA, with respect to the processing of personal information through our Services. Therefore, Zendesk collects, accesses, maintains, uses, processes, and transfers the personal information of our subscribers and our subscriber’s end-users processed through the Services solely for the purpose of performing our obligations under our existing contract(s) with our subscribers; and for no commercial purpose other than the performance of such obligations and improvement of the Services we provide.”
Open citationJul 22, 2026commercial usemedium
data sharing
Latest stance: third party or vendor sharing
“The California Consumer Privacy Act , Cal. Civ. Code §§ 1798.100 et seq. (“CCPA”) is a U.S. law enacted in the State of California, which went into force on January 1, 2020. It expands upon the privacy rights available to certain California consumers, and requires certain companies to comply with various data protection requirements. Please also visit the final CCPA Regulations and the California Privacy Rights Act (“CPRA”). A few CPRA provisions went into effect on December 16, 2020, with the remaining provisions of the CPRA becoming operative on January 1, 2023. Zendesk subscribers that collect and store personal information in Zendesk Services may be considered “Businesses” under the CCPA. Businesses bear the primary responsibility for ensuring that their processing of personal data is compliant with relevant data protection law, including the CCPA. Zendesk acts as a “Service Provider,” as such term is defined in the current version of the CCPA, with respect to the processing of personal information through our Services. Therefore, Zendesk collects, accesses, maintains, uses, processes, and transfers the personal information of our subscribers and our subscriber’s end-users processed through the Services solely for the purpose of performing our obligations under our existing contract(s) with our subscribers; and for no commercial purpose other than the performance of such obligations and improvement of the Services we provide.”
Open citationJul 10, 2026commercial usemedium
data sharing
Latest stance: third party or vendor sharing
“The California Consumer Privacy Act , Cal. Civ. Code §§ 1798.100 et seq. (“CCPA”) is a U.S. law enacted in the State of California, which went into force on January 1, 2020. It expands upon the privacy rights available to certain California consumers, and requires certain companies to comply with various data protection requirements. Please also visit the final CCPA Regulations and the California Privacy Rights Act (“CPRA”). A few CPRA provisions went into effect on December 16, 2020, with the remaining provisions of the CPRA becoming operative on January 1, 2023. Zendesk subscribers that collect and store personal information in Zendesk Services may be considered “Businesses” under the CCPA. Businesses bear the primary responsibility for ensuring that their processing of personal data is compliant with relevant data protection law, including the CCPA. Zendesk acts as a “Service Provider,” as such term is defined in the current version of the CCPA, with respect to the processing of personal information through our Services. Therefore, Zendesk collects, accesses, maintains, uses, processes, and transfers the personal information of our subscribers and our subscriber’s end-users processed through the Services solely for the purpose of performing our obligations under our existing contract(s) with our subscribers; and for no commercial purpose other than the performance of such obligations and improvement of the Services we provide.”
Open citationGenerated from live stance events. Informational only, not legal advice.