Zendesk AI policy evolution

“Disclosure of Service Data : Zendesk only discloses Service Data to third parties where disclosure is necessary to provide or improve the services or as required to respond to lawful requests from public authorities.”

“We do not “sell” our subscriber’s personal information as defined under the CCPA. We may share aggregated and/or anonymized information regarding use of the Service(s), which is not considered personal information under the CCPA, with third parties to help us develop and improve the Services and provide our subscribers with more relevant content and service offerings as detailed in our subscriber agreements. Zendesk’s CCPA Addendum has been incorporated into Zendesk’s Data Processing Agreement. If you would like to review and/or execute Zendesk’s Data Processing Agreement, please click here. If you would like to review and/or execute Zendesk’s US State Addendum to the Main Services Agreement, please click here .”