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Intercom Fin AI policy evolution

Before/after stance changes across captured policy versions, with exact citations. If no before/after delta is available yet, AIRIN shows the latest citation-backed stance events instead.

Diffs
3
Improved
1
Worsened
2
Changed
0
worsenedhigh materialityprivacyJul 20, 2026 to Aug 24, 2026

data sharing worsened from medium/third party or vendor sharing to high/sale or sell.

Stance key: data sharing. AIRIN emits this only when before and after stance events both carry citations.

Before · third party or vendor sharing
medium
Terms of Service Intercom Additional Product Terms Privacy Policy Data Processing Addendum Product Privacy Notice Intercom Regional Data Hosting Addendum Support Policy Deployment Services Terms Cookie Policy Subprocessors List Data Privacy Framework Notice Intercom Website Terms of Use Academy Terms Service Level Agreement Acceptable Use Policy Code of Conduct Trademark Usage Intercom Global Anti-Corruption Statement Intercom Partner Code of Conduct Intercom DMCA Policy Law Enforcement Guidelines European Digital Services Act Notice EU Data Act Addendum Fin Guarantee Referral Program Partner Offer Intercom Podcast Offer Promotional Offer Terms
Terms of Service › “Terms & Policies”
Open citation
After · sale or sell
high
Right to Opt-Out of Tracking for Targeted Advertising Purposes . While we do not sell Personal Information for money or other consideration, like many companies, we use services that help deliver targeted ads (also known as interest-based ads) to you, as we have described in the "How and Why We Use Your Personal Data" section above. The CCPA may classify our use of some of these services as "sharing" or "selling" your Personal Information with or to the advertising partners that provide the services, from which you have the right to opt-out.
§ 11.2 (YOUR CALIFORNIA PRIVACY RIGHTS)
Open citation
improvedhigh materialityprivacyJul 20, 2026 to Jul 20, 2026

data sharing improved from high/sale or sell to medium/third party or vendor sharing.

Stance key: data sharing. AIRIN emits this only when before and after stance events both carry citations.

Before · sale or sell
high
Right to Opt-Out of Tracking for Targeted Advertising Purposes . While we do not sell Personal Information for money or other consideration, like many companies, we use services that help deliver targeted ads (also known as interest-based ads) to you, as we have described in the "How and Why We Use Your Personal Data" section above. The CCPA may classify our use of some of these services as "sharing" or "selling" your Personal Information with or to the advertising partners that provide the services, from which you have the right to opt-out.
§ 11.2 (YOUR CALIFORNIA PRIVACY RIGHTS)
Open citation
After · third party or vendor sharing
medium
Terms of Service Intercom Additional Product Terms Privacy Policy Data Processing Addendum Product Privacy Notice Intercom Regional Data Hosting Addendum Support Policy Deployment Services Terms Cookie Policy Subprocessors List Data Privacy Framework Notice Intercom Website Terms of Use Academy Terms Service Level Agreement Acceptable Use Policy Code of Conduct Trademark Usage Intercom Global Anti-Corruption Statement Intercom Partner Code of Conduct Intercom DMCA Policy Law Enforcement Guidelines European Digital Services Act Notice EU Data Act Addendum Fin Guarantee Referral Program Partner Offer Intercom Podcast Offer Promotional Offer Terms
Terms of Service › “Terms & Policies”
Open citation
worsenedhigh materialityprivacyJun 17, 2026 to Jun 17, 2026

data sharing worsened from medium/third party or vendor sharing to high/sale or sell.

Stance key: data sharing. AIRIN emits this only when before and after stance events both carry citations.

Before · third party or vendor sharing
medium
d) Disclosures on Customer Properties. Customer acknowledges that the Intercom Code causes a unique cookie ID to be associated with each Person who accesses the Customer Properties. This cookie ID is necessary for Intercom to provide the Services. Customer will include on each Customer Property a link to a privacy policy that discloses Customer's use of third party tracking technology to collect data about People and how, and for what purposes, the data collected will be used or shared with third parties. Customer must also provide People with clear and comprehensive information about the storing and accessing of cookies or other information on the Peoples' devices where such activity occurs in connection with the Services and as required by applicable Laws. For clarity, as between Customer and Intercom, Customer will be solely responsible for obtaining the necessary clearances, consents and approvals from People under all applicable Laws. Customer can find information about how cookies and similar web technologies are used within the Services in the Product Privacy Notice . Customer acknowledges that they have read and understand the information in our Product Privacy Notice, which is hereby incorporated by reference.
§ 3.5
Open citation
After · sale or sell
high
Right to Opt-Out of Tracking for Targeted Advertising Purposes . While we do not sell Personal Information for money or other consideration, like many companies, we use services that help deliver targeted ads (also known as interest-based ads) to you, as we have described in the "How and Why We Use Your Personal Data" section above. The CCPA may classify our use of some of these services as "sharing" or "selling" your Personal Information with or to the advertising partners that provide the services, from which you have the right to opt-out.
§ 11.2 (YOUR CALIFORNIA PRIVACY RIGHTS)
Open citation

Generated from live stance events. Informational only, not legal advice.

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