Before/after stance changes across captured policy versions, with exact citations. If no before/after delta is available yet, AIRIN shows the latest citation-backed stance events instead.
Latest stance: third party or vendor sharing
“Personal Information "PI" we collect in this category Business/commercial purpose for collection Categories of third parties to whom we "disclose" PI for a business purpose Categories of third parties with whom we "share" PI”Open citation
Latest stance: sublicensable or transferable
“6.2. Feedback. Customer, from time to time, may submit Feedback to Intercom. Intercom may freely use or exploit Feedback in connection with the Intercom Technology. Customer hereby grants to Intercom a perpetual, non-exclusive, transferable, irrevocable, worldwide, royalty-free license (with rights to sublicense) to make, use, sell, offer to sell, reproduce, modify, distribute, make available, publicly display and perform, disclose and otherwise commercially exploit the Feedback.”Open citation
Latest stance: broad license
“6.2. Feedback. Customer, from time to time, may submit Feedback to Intercom. Intercom may freely use or exploit Feedback in connection with the Intercom Technology. Customer hereby grants to Intercom a perpetual, non-exclusive, transferable, irrevocable, worldwide, royalty-free license (with rights to sublicense) to make, use, sell, offer to sell, reproduce, modify, distribute, make available, publicly display and perform, disclose and otherwise commercially exploit the Feedback.”Open citation
Latest stance: allowed
“9.1. Limited Warranty. Intercom warrants, for Customer's benefit only, that each Service will operate in substantial conformity with the applicable Documentation. Intercom's sole liability (and Customer's sole and exclusive remedy) for any breach of this warranty will be, at no charge to Customer, for Intercom to use commercially reasonable efforts to correct the reported non-conformity, or if Intercom determines such remedy to be impracticable, either party may terminate the applicable Subscription Term and Customer will receive as its sole remedy a refund of any fees Customer has pre-paid for use of such Service for the terminated portion of the applicable Subscription Term. The limited warranty set forth in this Section 9.1 will not apply: (i) unless Customer makes a claim within thirty (30) days of the date on which Customer first noticed the non-conformity, (ii) if the error was caused by misuse, unauthorized modifications or third-party hardware, software or services, or (iii) if Services are provided to Customer to use on a no-charge, trial, beta or evaluation basis.”Open citation
Latest stance: third party or vendor sharing
“Personal Information "PI" we collect in this category Business/commercial purpose for collection Categories of third parties to whom we "disclose" PI for a business purpose Categories of third parties with whom we "share" PI”Open citation
Latest stance: broad license
“2.4. Intercom Apps. To the extent Intercom provides Intercom Apps for use with the Services, subject to all of the terms and conditions of this Agreement (unless otherwise indicated in the specific Intercom App), Intercom grants to Customer a limited, non-transferable, non-sublicensable, non-exclusive license during any applicable Subscription Term to use the object code form of the Intercom Apps internally, but only in connection with Customer's use of the Service and otherwise in accordance with the Documentation and this Agreement.”Open citation
Latest stance: sublicensable or transferable
“2.4. Intercom Apps. To the extent Intercom provides Intercom Apps for use with the Services, subject to all of the terms and conditions of this Agreement (unless otherwise indicated in the specific Intercom App), Intercom grants to Customer a limited, non-transferable, non-sublicensable, non-exclusive license during any applicable Subscription Term to use the object code form of the Intercom Apps internally, but only in connection with Customer's use of the Service and otherwise in accordance with the Documentation and this Agreement.”Open citation
Latest stance: sublicensable or transferable
“2.7. General Restrictions. Customer will not (and will not permit any third party to): (a) rent, lease, provide access to or sublicense the Services to a third party; (b) use the Services to provide, or incorporate the Services into, any product or service provided to a third party other than the Customer Properties; (c) reverse engineer, decompile, disassemble, or otherwise seek to obtain the source code or non-public APIs to the Services, except to the extent expressly permitted by applicable law (and then only upon advance notice to Intercom); (d) copy or modify the Services or any Documentation, or create any derivative work from any of the foregoing; (e) remove or obscure any proprietary or other notices contained in the Services and/or on any reports or data printed from the Services (unless otherwise expressly permitted by Intercom in advance); (f) publicly disseminate information regarding the performance of the Services; (g) use the Services for competitive analysis purposes; or (h) otherwise violate our AUP.”Open citation
Latest stance: sublicensable or transferable
“Customer will not (and will not permit any third party to): (a) rent, lease, provide access to or sublicense the Services to a third party; (b) use the Services to provide, or incorporate the Services into, any product or service provided to a third party other than the Customer Properties”Open citation
Latest stance: third party or vendor sharing
“Customer will not (and will not permit any third party to): (a) rent, lease, provide access to or sublicense the Services to a third party; (b) use the Services to provide, or incorporate the Services into, any product or service provided to a third party other than the Customer Properties”Open citation
Latest stance: third party or vendor sharing
“2.7. General Restrictions. Customer will not (and will not permit any third party to): (a) rent, lease, provide access to or sublicense the Services to a third party; (b) use the Services to provide, or incorporate the Services into, any product or service provided to a third party other than the Customer Properties; (c) reverse engineer, decompile, disassemble, or otherwise seek to obtain the source code or non-public APIs to the Services, except to the extent expressly permitted by applicable law (and then only upon advance notice to Intercom); (d) copy or modify the Services or any Documentation, or create any derivative work from any of the foregoing; (e) remove or obscure any proprietary or other notices contained in the Services and/or on any reports or data printed from the Services (unless otherwise expressly permitted by Intercom in advance); (f) publicly disseminate information regarding the performance of the Services; (g) use the Services for competitive analysis purposes; or (h) otherwise violate our AUP.”Open citation
Generated from live stance events. Informational only, not legal advice.
Built for compliance officers, legal counsel, and SaaS founders. Subscribe to the email digest — one short brief when a tracked vendor materially changes its terms, training policy, or risk rating. Prefer in-app? Watch platforms in your alerts inbox instead.
Your privacy
We use first-party analytics and Google Analytics to understand traffic and improve the site (IP-derived location, device info, analytics cookies). We never sell your personal information and run no advertising trackers. You can opt out below. See our Privacy Policy and Cookie Policy.