CRM & Content Operations · intercom.comIntercom Fin AI
Graded against 804 verified platforms, from its own policy text. Automated assessment against a published rubric — not legal advice.
“2.5. Intercom Code. The right to use the Services includes the right to deploy Intercom Code on Customer Properties in order to enable messaging, calling, chat and other functionality and to collect Customer Data for use with the Services as further described herein. Subject to all of the terms and conditions of this Agreement, Intercom grants to Customer a…”
Watch: governing law disputes
Start here. These are the highest-risk verified clauses AIRIN found in the platform's own policy text.
Creates an exception to the arbitration requirement by permitting Intercom to seek injunctive or equivalent urgent legal relief in any jurisdiction, preserving its right to court-based emergency remedies notwithstanding the arbitration clause.
Mandatory arbitration clauses restrict customers' ability to litigate disputes in court and typically eliminate class-action rights, significantly reducing legal recourse options for users.
The indemnity covers 'alleged breach' (not just proven breach), meaning Intercom can trigger indemnification even for unsubstantiated claims. The requirement for Intercom's prior written consent before settlement gives Intercom veto power, potentially increasing customer exposure and legal costs. 'All necessary cooperation of Intercom at Customer's expense' adds cost burden.
Scores derived from 55 enriched findings — same verbatim citations as below. AI-generated, not legal advice.
- Intercom Fin AI's training terms are conditional — check the tier, opt-out, and enterprise exceptions before relying on protection.
- Your outputs and prompts are explicitly yours — Intercom Fin AI's terms include affirmatively protective IP language.
- Data handling is conditional — 3 privacy or retention clauses warrant review before using Intercom Fin AI at scale.
Derived from AI-enriched analysis of the verified findings below — informational only, not legal advice.
How to read this page: Overall risk rates what Intercom Fin AI's own policy terms mean for your prompts, outputs, and data. The benchmark bands below grade those same verified terms relative to peers — a platform in a risky-by-default category can rate HIGH risk and still grade STRONG against its peer set. Both trace to the cited findings.
Policy benchmark
rubric v1.0 — how this is scoredBased on 218 verified, verbatim-cited findings below — read the citations.
Based on 267 verified, verbatim-cited findings below — read the citations.
Automated assessment against a published rubric — not legal advice.
Fully verified — complete core corpus captured and read in full.
- Terms of ServiceVerified - read in full - 92 citationsstaticLast captured 2026-07-08
- Privacy PolicyVerified - read in full - 143 citationsstaticLast captured 2026-08-24
Only citation-backed plan differences are shown here; absent cells mean AIRIN has not verified a tier-specific claim.
This segment establishes that Customer retains all Intellectual Property Rights in Customer Data, while granting Intercom a non-exclusive, worldwide, royalty-free license to access, use, and display Customer Data during the Term to provide and improve Services.
" 3.2. Rights in Customer Data. As between the parties, Customer will retain all of Customer's Intellectual Property Rights in and to the Customer Data. Subject to the terms of this Agreement, Customer hereby grants to Intercom a non-exclusi..."
This clause identifies Intercom's obligation to process personal data for legitimate business purposes including invoicing, audits, and fraud prevention, grounding the processing in legitimate interests and legal compliance obligations.
" Carrying out other legitimate business purposes : including invoicing, audits, fraud monitoring and prevention. This processing is based on our legitimate interest in ensuring efficient business operations and on the necessity to comply wi..."
Grants California residents the right to exercise their CCPA privacy rights free from discrimination, establishing a non-discrimination obligation on the company.
" Right to Nondiscrimination . You are entitled to exercise the rights described above free from discrimination prohibited by the CCPA."
This segment defines 'Sensitive Personal Information' to include PCI DSS payment data, HIPAA-protected health information (absent a BAA with Intercom), and EU special-category personal data — establishing the categories of data subject to heightened restrictions and compliance obligations under the Agreement.
" “ Sensitive Personal Information ” means any of the following: (i) credit, debit or other payment card data subject to the Payment Card Industry Data Security Standards (“ PCI DSS "); (ii) patient, medical or other protected health informa..."
Specifies that the right to know includes disclosure of the business or commercial purpose for collecting, sharing, and/or selling Personal Information.
" The business or commercial purpose for collecting, sharing, and/or selling Personal Information."
Establishes the identity verification procedure required before processing CCPA rights requests, including permissible verification methods, and reserves the company's right to decline requests as permitted by law.
" Verification of Identity . We will need to verify your identity to process your information/know, access, correction, and deletion requests and reserve the right to confirm your California residency. To verify your identity, we may require..."
This segment restricts Customer from using the Services to collect, store, process, or transmit Sensitive Personal Information except under a signed BAA for HIPAA data, and disclaims PCI DSS compliance, placing liability for Sensitive Personal Information on Customer.
" b) No Sensitive Personal Information. Except as otherwise expressly agreed between the Parties in writing by entering into a business associate agreement for HIPAA data, Customer specifically agrees not to use the Services to collect, stor..."
Introduces a disclosure table describing personal information practices by CCPA category covering current practices and the preceding 12 months, incorporating statutory categories by reference and noting that voluntarily provided information may include additional categories.
" The table below describes our Personal Information practices by reference to the categories in the "Personal Data Collected by Intercom" section above and the categories described in the CCPA (Cal. Civ. Code Section 1798.140(v)) and descri..."
Clause A guarantees an 'appropriate transfer agreement' to protect personal data during international transfers, while Clause B states that destination countries may not have equivalent or as protective laws, creating conflicting assurances about the level of data protection.
" 6.2 Certain recipients (our service providers and other companies) who process your personal data on our behalf may also transfer personal data outside the country in which you are resident. Where such transfers occur, we will make sure that an appropriate transfer agreement is put in place to protect your personal data."
" 6.1 The Intercom Services and Sites, and our messenger domains are provided and hosted in the United States. If you are located outside the United States, we may transfer, and process, your personal data outside of the country in which you are resident to other Intercom Group Companies and our service providers including to, Ireland, the UK, Australia and other such countries as we deem appropriate from time to time. These countries may not have equivalent privacy and data protection laws (and, in some cases, may not be as protective). We will protect your personal data in accordance with this Privacy Policy wherever it is processed."
Within one documentClause A states that any use of the Services by Permitted Users must be for the 'sole benefit of Customer,' while Clause B permits the Customer's overall use of the Services to be for its 'own benefit (and for the benefit of People),' implying that 'People' (distinct from the Customer) can also be direct beneficiaries, which conflicts with the 'sole benefit' restriction for Permitted Users.
" 2.6. Contractors and Affiliates. Customer may permit its employees and Contractors and its Affiliates' employees and Contractors to serve as Permitted Users, provided Customer remains responsible for compliance by such individuals with all of the terms and conditions of this Agreement and any use of the Services by such Permitted Users is for the sole benefit of Customer."
" 2.3. Access to Services. Customer may access and use the Services solely for its own benefit (and for the benefit of People) and in accordance with the terms and conditions of this Agreement, the Documentation and any scope of use restrictions designated in the applicable Order Form (including, without limitation, the usage quantity tracked). Use of and access to the Services is permitted only by Permitted Users. If Customer is given API keys or passwords to access the Services on Intercom's systems, Customer will require that all Permitted Users keep API keys, user ID and password information strictly confidential and not share such information with any unauthorized person. User IDs and related credentials are granted to individual, named persons and may not be shared. If Customer is accessing the Services using credentials provided by a third party (e.g., Google), then Customer will comply with all applicable terms and conditions of such third party regarding provisioning and use of such credentials. Customer will be responsible for any and all actions taken using Customer's accounts and passwords. If any Permitted User who has access to a user ID is no longer an employee (or Contractor, as set forth below) of Customer, then Customer will promptly delete such user ID and otherwise terminate such Permitted User's access to the Service. Intercom reserves the right to suspend access to any Services or features (including, without limitation, in-app messaging and integrations with Third Party Platforms and Third Party Apps) if Customer has exceeded applicable usage limits (if any) or if Intercom otherwise determines, in its sole discretion, that Customer is using the applicable Service in a manner that has become excessive (e.g., substantially exceeds"
Within one document
Evidence appendix
Showing priority citations first. The full appendix is available for audit trails; not every citation is a severe risk.
"Customer agrees that Intercom may use certain technical and other data about Customer’s and People's use of the Services (“ Usage Data ”) and/or Customer Data, which is anonymized to remove any personal data of People (“ Anonymized Data ”) to analyze, improve, support and operate our Services during and after the term of this Agreement, and Customer agrees that Intercom is permitted to anonymize Customer Data to use for the aforementioned purposes. Intercom retains all ownership in and to Usage Data and Anonymized Data."
The right to use anonymized Customer Data 'during and after the term' for analyzing and improving services creates an ongoing, irrevocable right that could encompass AI/ML training. Customers cannot revoke this post-termination. The ownership clause over Usage Data and Anonymized Data further strips customer control over derivative data.
AI-generated interpretation, not legal advice.
" typical use projections or exceeds usage by similar-sized customers (where customer size is defined by number of seats), including, but not limited to, storage and bandwidth consumption) and/or negatively impacts the operability, integrity, or security of the Service until usage is reduced to reasonable levels, as determined by Intercom and/or such impact is resolved to Intercom's satisfaction. "
This segment restricts Customer's usage by granting Intercom the right to suspend or limit access when Customer's usage exceeds typical projections or negatively impacts service operability, integrity, or security.
AI-generated interpretation, not legal advice.
" 3.4. Usage Data and Anonymized Data. In addition to the rights contained in Section 3.2, Customer agrees that Intercom may use certain technical and other data about Customer’s and People's use of the Services (“ Usage Data ”) and/or Customer Data, which is anonymized to remove any personal data of People (“ Anonymized Data ”) to analyze, improve, support and operate our Services during and after the term of this Agreement, and Customer agrees that Intercom is permitted to anonymize Customer Data to use for the aforementioned purposes. Intercom retains all ownership in and to Usage Data and Anonymized Data."
This segment permits Intercom to use Usage Data and Anonymized Data to analyze, improve, support, and operate Services during and after the Agreement term, grants Intercom ownership of Usage Data and Anonymized Data, and permits Intercom to anonymize Customer Data for these purposes.
AI-generated interpretation, not legal advice.
" Sending marketing communications : We process your personal data to send you marketing communications via email, post or SMS about our products, services and upcoming events that might interest you in reliance on our legitimate interests or where we seek your consent. Please see the "Your Privacy Rights and Choices" section below to learn how you can control your marketing preferences."
Permits processing of personal data for marketing communications via email, post, or SMS based on legitimate interests or consent, while referencing user controls over marketing preferences.
AI-generated interpretation, not legal advice.
" Artificial intelligence : We, our service providers and the third parties we work with may use artificial intelligence (AI) and machine learning technologies, including generative AI, to facilitate the processing of personal information described in this Privacy Policy."
Permits the use of AI and machine learning technologies, including generative AI, by Intercom, its service providers, and third-party partners to process personal information described in the policy, authorizing AI-driven data processing without restriction.
AI-generated interpretation, not legal advice.
" Displaying personalized advertisements : We process your personal data to advertise to you and to provide personalized information, including by serving and managing advertisements on our Sites and on third party sites, in reliance on our legitimate interests to support our marketing activities and advertise our products and services or, where necessary, to the extent you have provided your consent."
This clause grants Intercom permission to process personal data for personalized advertising and marketing activities, relying on legitimate interests or consent as the legal basis for such processing.
AI-generated interpretation, not legal advice.
" For self-serve customers (i.e., those customers who purchase Services through the online payment process on Intercom's website), Customer agrees that Intercom may use Customer's name and/or logo to identify you as an Intercom customer in and on its websites, sales and marketing materials and customer lists. Intercom’s use of Customer’s name and logo shall not be deemed Customer’s endorsement of the Services."
Grants Intercom permission to use the Customer's name and logo in marketing materials and customer lists for self-serve customers without requiring prior written consent, while clarifying such use does not constitute an endorsement.
AI-generated interpretation, not legal advice.
" 6.1. Intercom Technology. This is a subscription agreement for access to and use of the Services. Customer acknowledges that it is obtaining only a limited right to the Services and that irrespective of any use of the words “purchase", “sale” or like terms in this Agreement, no ownership rights are being conveyed to Customer under this Agreement. Customer agrees that Intercom or its suppliers retain all right, title and interest (including all Intellectual Property Rights) in and to the Services and all Documentation, Intercom Code, Intercom Apps, and any and all related and underlying technology and materials and any derivative works, modifications or improvements of any of the foregoing, including any Feedback (collectively, “ Intercom Technology "). Except as expressly set forth in this Agreement, no rights in any Intercom Technology are granted to Customer."
This segment establishes that Customer obtains only a limited right to use the Services, that no ownership rights are conveyed, and that Intercom and its suppliers retain all right, title, and interest including all Intellectual Property Rights in the Services, Documentation, Intercom Code, and related technology.
AI-generated interpretation, not legal advice.
" b) No Sensitive Personal Information. Except as otherwise expressly agreed between the Parties in writing by entering into a business associate agreement for HIPAA data, Customer specifically agrees not to use the Services to collect, store, process or transmit any Sensitive Personal Information. Customer acknowledges that Intercom is not a payment card processor and that the Services are not PCI DSS compliant. Except for Intercom's obligations under any business associate agreement entered into with Customer, Customer shall be responsible for any Sensitive Personal Information it submits to the Service, and Customer acknowledges that Intercom is not subject to any additional obligations that may apply to any Sensitive Personal Information submitted to the Services."
This segment restricts Customer from using the Services to collect, store, process, or transmit Sensitive Personal Information except under a signed BAA for HIPAA data, and disclaims PCI DSS compliance, placing liability for Sensitive Personal Information on Customer.
AI-generated interpretation, not legal advice.
" 2.3. Access to Services. Customer may access and use the Services solely for its own benefit (and for the benefit of People) and in accordance with the terms and conditions of this Agreement, the Documentation and any scope of use restrictions designated in the applicable Order Form (including, without limitation, the usage quantity tracked). Use of and access to the Services is permitted only by Permitted Users. If Customer is given API keys or passwords to access the Services on Intercom's systems, Customer will require that all Permitted Users keep API keys, user ID and password information strictly confidential and not share such information with any unauthorized person. User IDs and related credentials are granted to individual, named persons and may not be shared. If Customer is accessing the Services using credentials provided by a third party (e.g., Google), then Customer will comply with all applicable terms and conditions of such third party regarding provisioning and use of such credentials. Customer will be responsible for any and all actions taken using Customer's accounts and passwords. If any Permitted User who has access to a user ID is no longer an employee (or Contractor, as set forth below) of Customer, then Customer will promptly delete such user ID and otherwise terminate such Permitted User's access to the Service. Intercom reserves the right to suspend access to any Services or features (including, without limitation, in-app messaging and integrations with Third Party Platforms and Third Party Apps) if Customer has exceeded applicable usage limits (if any) or if Intercom otherwise determines, in its sole discretion, that Customer is using the applicable Service in a manner that has become excessive (e.g., substantially exceeds"
This segment restricts Customer's access and use of the Services solely for its own benefit and in accordance with the Agreement, Documentation, and Order Form scope limitations, and limits access to Permitted Users only.
AI-generated interpretation, not legal advice.
"Customer will indemnify, defend and hold harmless Intercom from and against any and all third party (including, without limitation, People) claims, costs, damages, losses, liabilities and expenses (including reasonable attorneys' fees and costs) arising from or relating to any Customer Data, Customer's use of a Third Party App, Third-Party Platform or breach or alleged breach by Customer of Section 3.5 (Customer Obligations). This indemnification obligation is subject to Customer receiving (i) prompt written notice of such claim (but in any event notice in sufficient time for Customer to respond without prejudice); (ii) the exclusive right to control and direct the investigation, defense, or settlement of such claim; and (iii) all necessary cooperation of Intercom at Customer's expense. Notwithstanding the foregoing sentence, (a) Intercom may participate in the defense of any claim by counsel of its own choosing, at its cost and expense and (b) Customer will not settle any claim without Intercom's prior written consent, unless the settlement fully and unconditionally releases Intercom and does not require Intercom to pay any amount, take any action, or admit any liability."
The indemnity covers 'alleged breach' (not just proven breach), meaning Intercom can trigger indemnification even for unsubstantiated claims. The requirement for Intercom's prior written consent before settlement gives Intercom veto power, potentially increasing customer exposure and legal costs. 'All necessary cooperation of Intercom at Customer's expense' adds cost burden.
AI-generated interpretation, not legal advice.
"EXCEPT FOR EXCLUDED CLAIMS (DEFINED BELOW), NEITHER PARTY (NOR ITS SUPPLIERS) SHALL HAVE ANY LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT FOR ANY LOSS OF USE, LOST DATA, LOST PROFITS, FAILURE OF SECURITY MECHANISMS, INTERRUPTION OF BUSINESS, OR ANY INDIRECT, SPECIAL, INCIDENTAL, RELIANCE, OR CONSEQUENTIAL DAMAGES OF ANY KIND, EVEN IF INFORMED OF THE POSSIBILITY OF SUCH DAMAGES IN ADVANCE."
This clause eliminates virtually all indirect and consequential damages, including security failures and lost data, which are among the most likely harms from an AI/SaaS platform incident. The carve-out for 'Excluded Claims' provides only narrow relief.
AI-generated interpretation, not legal advice.
"THIS SECTION 13 SETS FORTH INTERCOM'S AND ITS SUPPLIERS' SOLE LIABILITY AND CUSTOMER'S SOLE AND EXCLUSIVE REMEDY WITH RESPECT TO ANY CLAIM OF INTELLECTUAL PROPERTY INFRINGEMENT."
Designates Section 13 as setting forth Intercom's sole liability and Customer's exclusive remedy for intellectual property infringement claims, limiting the scope of available recourse.
AI-generated interpretation, not legal advice.
" 12.2. Liability Cap. EXCEPT FOR EXCLUDED CLAIMS (DEFINED BELOW), EACH PARTY'S ENTIRE LIABILITY TO THE OTHER ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE AMOUNT ACTUALLY PAID OR PAYABLE BY CUSTOMER TO INTERCOM UNDER THE AGREEMENT GIVING RISE TO THE LIABILITY IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM."
Caps each party's total liability arising from the Agreement at the amount actually paid or payable by Customer in the twelve months preceding the claim, except for Excluded Claims.
AI-generated interpretation, not legal advice.
" 12.1. Consequential Damages Waiver. EXCEPT FOR EXCLUDED CLAIMS (DEFINED BELOW), NEITHER PARTY (NOR ITS SUPPLIERS) SHALL HAVE ANY LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT FOR ANY LOSS OF USE, LOST DATA, LOST PROFITS, FAILURE OF SECURITY MECHANISMS, INTERRUPTION OF BUSINESS, OR ANY INDIRECT, SPECIAL, INCIDENTAL, RELIANCE, OR CONSEQUENTIAL DAMAGES OF ANY KIND, EVEN IF INFORMED OF THE POSSIBILITY OF SUCH DAMAGES IN ADVANCE."
Waives both parties' liability for indirect, special, incidental, reliance, and consequential damages of any kind arising from the Agreement, except for Excluded Claims, limiting the scope of recoverable damages.
AI-generated interpretation, not legal advice.
" 2.8. Trial Subscriptions. If Customer receives free access or a trial or evaluation subscription to the Service (a “ Trial Subscription "), then Customer may use the Services in accordance with the terms and conditions of this Section (and any other supplemental trial terms agreed by Customer) for a period of fourteen (14) days or such other period granted by Intercom (the “ Trial Period "). Trial Subscriptions are permitted solely for Customer's evaluation to determine whether to purchase a paid subscription to the Services or an upgrade to a service plan. Trial Subscriptions may not include all functionality and features accessible as part of a paid Subscription Term and may be subject to usage limits. If Customer does not enter into a paid Subscription Term prior to the expiration of the Trial Period, this Agreement and Customer's right to access and use the Services will terminate at the end of the Trial Period, except as otherwise set forth herein. If stated in the Order Form or Additional Product Terms for a specific Service or otherwise communicated in advance by Intercom to Customer, a paid Subscription Term will commence automatically once the Trial Period expires, and Customer will be charged for any continued use of the Services. Intercom has the right to terminate a Trial Subscription at any time for any reason. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT, INTERCOM WILL HAVE NO WARRANTY, INDEMNITY, SUPPORT, SERVICE LEVEL AGREEMENT ("SLA"), OR OTHER OBLIGATIONS WITH RESPECT TO TRIAL SUBSCRIPTIONS."
This segment defines Trial Subscriptions, limits their duration to 14 days or as granted by Intercom, and restricts their use solely to evaluating the Services before purchasing a paid subscription.
AI-generated interpretation, not legal advice.
"he investigation, defense, or settlement of such claim; and (iii) all necessary cooperation of Intercom at Customer's expense. Notwithstanding the foregoing sentence, (a) Intercom may participate in the defense of any claim by counsel of its own choosing, at its cost and expense and (b) Customer will not settle any claim without Intercom's prior written consent, unless the settlement fully and unconditionally releases Intercom and does not require Intercom to pay any amount, take any action, or admit any liability."
The clause requires Customer to fund Intercom's cooperation costs and subordinates settlement authority to Intercom's consent. Blocking settlement without consent (absent a full unconditional release) can prolong litigation and increase Customer's legal exposure and cost. This is a materially one-sided indemnification control mechanism.
AI-generated interpretation, not legal advice.
" d) Injunctive Relief. Notwithstanding the above provisions, Intercom may apply for injunctive remedies (or an equivalent type of urgent legal relief) in any jurisdiction."
Creates an exception to the arbitration requirement by permitting Intercom to seek injunctive or equivalent urgent legal relief in any jurisdiction, preserving its right to court-based emergency remedies notwithstanding the arbitration clause.
AI-generated interpretation, not legal advice.
Common questions about Intercom Fin AI's policies
- Does Intercom Fin AI train its AI models on your data?
- Training possible — conditions or opt-outs apply — based on 2 verified findings from Intercom Fin AI's published policy. Informational only, not legal advice.
- Can you use Intercom Fin AI's output commercially?
- Commercial use allowed — based on 3 verified findings from Intercom Fin AI's published policy. Informational only, not legal advice.
Clause detail — protections, your obligations, and coverage
Every clause below is a verbatim quote from Intercom Fin AI's own published policy, read in full and linked to its exact location. Protections and user obligations are reported separately from risk because they are different kinds of clause — an obligation on you is not a risk to your data. Informational only, not legal advice.
✅ Protections found
43 verified clausesClauses in Intercom Fin AI's policies that work in your favour — commitments the platform made to you.
- Indemnity & liabilityindemnity direction
“Intercom will defend Customer from and against any claim by a third party alleging that a Service when used as authorized under this Agreement infringes any Intellectual Property Rights and will indemnify and hold harmless Customer from and against any damages…”
Obligates Intercom to defend and indemnify Customer against third-party intellectual property infringement claims arising from authorized use of the Services, subject to procedural conditions including prompt notice, con…
📍 § 13 (Indemnification)Jump to exact text → - Confidentiality
“Each party (as “Receiving Party") agrees that all non-public code, inventions, know-how, business, technical and financial information it obtains from the disclosing party (“Disclosing Party") constitute the confidential property of the Disclosing Party (“Conf…”
Defines 'Confidential Information' as non-public code, inventions, know-how, and business or technical information obtained from the disclosing party that is identified as or reasonably understood to be confidential, and…
📍 § 14 (Confidential Information)Jump to exact text → - Confidentiality
“The Receiving Party's confidentiality obligations will not apply to information that the Receiving Party can document: (i) was rightfully in its possession or known to it prior to receipt of the Confidential Information; (ii) is or has become public knowledge…”
Identifies categories of information excluded from confidentiality obligations, including information already known, publicly available, independently developed, or lawfully obtained from third parties, and permits discl…
📍 § 14 (Confidential Information)Jump to exact text → - Indemnity & liabilitydamages/liability cap
“9.1. Limited Warranty. Intercom warrants, for Customer's benefit only, that each Service will operate in substantial conformity with the applicable Documentation. Intercom's sole liability (and Customer's sole and exclusive remedy) for any breach of this warra…”
Grants a limited warranty that Services will substantially conform to Documentation, and limits Intercom's liability for breach of warranty to commercially reasonable correction efforts or, if impracticable, a pro-rated…
📍 § 9.1Jump to exact text → - Moderation & enforcementterms can change anytime
“16.6. Entire Agreement. This Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements and communications relating to the subject matter of this Agreement. C…”
Declares this Agreement the complete and exclusive statement of mutual understanding, supersedes prior agreements, and incorporates by reference the Support Policy and other referenced policies as part of the Agreement's…
- Terms changes: advance notice promised
📍 § 16.6Jump to exact text → - Audit rights, DPA & residency
“6.4 Intercom, Inc. complies with the EU-U.S. DPF, the UK-U.S. DPF, and the Swiss-U.S. DPF as set forth by the U.S. Department of Commerce. Intercom, Inc. has certified to the U.S. Department of Commerce that it adheres to (i) the EU-U.S. DPF Principles with re…”
States Intercom, Inc.'s certification and compliance obligation under the EU-U.S. DPF, UK-U.S. DPF, and Swiss-U.S. DPF frameworks, including adherence to the DPF Principles for personal data received from the EU, UK, and…
📍 § 6.4Jump to exact text →
+ 37 more verified clauses of this kind on this platform, cited in full in the report.
📋 Rules you must follow
4 verified clausesWhat Intercom Fin AI requires of YOU. These are your obligations, not risks to your data or IP, so they are cited here and excluded from this platform's risk rating.
- Commercial useconduct restrictions
“2.7. General Restrictions. Customer will not (and will not permit any third party to): (a) rent, lease, provide access to or sublicense the Services to a third party; (b) use the Services to provide, or incorporate the Services into, any product or service pro…”
This segment enumerates specific prohibitions on Customer's use of the Services, including restrictions against sublicensing, reverse engineering, copying, modifying, or incorporating the Services into third-party produc…
📍 § 2.7Jump to exact text → - Moderation & enforcement
“16.10. Export Control and Economic Sanctions. Each party: (i) agrees to comply with all export control and economic sanctions and any relevant import laws and regulations of the United States and other applicable jurisdictions, and (ii) represents and warrants…”
Obligates both parties to comply with U.S. and applicable export control, economic sanctions, and import laws, and imposes a warranty that neither party is on a prohibited-party list, restricting use of the Services in s…
📍 § 16.10Jump to exact text → - Privacy & data usesensitive data (biometric/location/health)
“b) No Sensitive Personal Information. Except as otherwise expressly agreed between the Parties in writing by entering into a business associate agreement for HIPAA data, Customer specifically agrees not to use the Services to collect, store, process or transmi…”
This segment restricts Customer from using the Services to collect, store, process, or transmit Sensitive Personal Information except under a signed BAA for HIPAA data, and disclaims PCI DSS compliance, placing liability…
📍 § 3.5Jump to exact text → - Moderation & enforcement
“c) Compliance with Laws. Customer agrees to comply with all applicable Laws in its use of the Services, including, without limitation, where required, providing necessary notices to People, as specified in the Additional Product Terms . Without limiting the ge…”
This segment obligates Customer to comply with all applicable laws in its use of the Services, including providing required notices to People and prohibiting unsolicited advertising or marketing activities that violate a…
📍 § 3.5Jump to exact text →
What the policies actually cover
18 topics- Product telemetry & usage tracking27 clauses
- Advertising & tracking1 protective11 clauses
- Sale or sharing of personal data1 protective6 clauses
- Sensitive data (biometric, location, health)1 protective1 obligation5 clauses
- Children's data1 protective1 clause
- Government & law-enforcement disclosure3 clauses
- Data shared with other AI providers1 clause
- Trains by default, opt-out available1 clause
- Trains with no opt-out1 clause
- Arbitration & class-action waiver3 clauses
- Damages & liability cap2 protective10 clauses
- Indemnity direction1 protective4 clauses
- Terms can change at any time2 protective4 clauses
- Deletion rights & post-termination survival1 protective2 clauses
- Auto-renewal & cancel window1 protective4 clauses
- Feedback ownership2 clauses
- Breach-notification promises1 protective1 clause
- Conduct restrictions1 obligation1 clause
148 further verified clauses are cited on this page but not yet assigned a topic.
Cross-clause notes
Two verified clauses intersect on the same subject matter: the Privacy Policy, § 5.1 addresses how long content is retained, and the Terms of Service, § 3.4 addresses use of content in connection with model training or service improvement. Both clauses are in force at the same time — read them together.
The Terms of Service, § 6.1 describes rights the platform takes in user content, and the Privacy Policy, § 3.1 describes disclosure of data to third parties or subprocessors. Both clauses are in force at the same time — read them together.
Verified retention clauses point in different directions: the Privacy Policy, § 5.1 describes broad or open-ended retention, while the Terms of Service, § 3.3 describes deletion or erasure. Which clause controls in a given situation is not resolved by the documents' text alone — this is surfaced as an ambiguity, treated as Caution.
Automated cross-reference against the published rubric — not legal advice.
Clause intelligence
Canonical clauses and stance patterns extracted from the same gate-verified citations shown on this page.
The clause permits commercial or business use.
“9.1. Limited Warranty. Intercom warrants, for Customer's benefit only, that each Service will operate in substantial conformity with the applicable Documentation. Intercom's sole liability (and Customer's sole and exclusive remedy) for any breach of this warranty will be, at no charge to Customer, for Intercom to use commercially reasonable efforts to correct the reported non-conformity, or if Inter...”Open source citation
The clause allows indefinite, perpetual, or necessity-based retention.
“5.1 We retain your personal data only for as long as necessary to fulfill the purposes set out in this Privacy Policy.”Open source citation
The clause allows indefinite, perpetual, or necessity-based retention.
“5.1 We retain your personal data only for as long as necessary to fulfill the purposes set out in this Privacy Policy.”Open source citation
The clause allows indefinite, perpetual, or necessity-based retention.
“5.1 We retain your personal data only for as long as necessary to fulfill the purposes set out in this Privacy Policy.”Open source citation
The clause imposes arbitration, class-action waiver, or jury-trial waiver terms.
“THIS AGREEMENT CONTAINS MANDATORY ARBITRATION PROVISIONS THAT REQUIRE THE USE OF ARBITRATION TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS. PLEASE READ IT CAREFULLY.”Open source citation
Tier matrix
Plan-level conditions detected from citation-backed clauses. Empty tiers mean AIRIN has not captured decisive tier language yet.
| Tier | Surface | Verdict | Risk | Citations |
|---|---|---|---|---|
| All applicable tiers | commercial use | worsens | HIGH | 6 |
| All applicable tiers | data retention | conditional | MEDIUM | 3 |
| All applicable tiers | governing law disputes | conditional | MEDIUM | 9 |
| All applicable tiers | indemnity liability | conditional | MEDIUM | 5 |
| All applicable tiers | output ownership | worsens | HIGH | 2 |
| All applicable tiers | privacy data use | worsens | HIGH | 13 |
| All applicable tiers | subprocessors data sharing | worsens | HIGH | 1 |
| Free | commercial use | worsens | HIGH | 2 |
| Free | indemnity liability | conditional | MEDIUM | 1 |
| Free | prompt ownership | worsens | HIGH | 4 |
| Pro / Paid | commercial use | improves | LOW | 1 |
| Pro / Paid | indemnity liability | conditional | MEDIUM | 2 |
Policy evolution
Open full timelineBefore/after stance changes across captured policy versions. When no material delta exists yet, AIRIN shows the latest citation-backed stance events instead.
data sharing worsened from medium/third party or vendor sharing to high/sale or sell.
“Terms of Service Intercom Additional Product Terms Privacy Policy Data Processing Addendum Product Privacy Notice Intercom Regional Data Hosting Addendum Support Policy Deployment Services Terms Cookie Policy Subprocessors List Data Privacy Framework Notice Intercom Website Terms of Use Academy Terms Service Level Agreement Acceptable Use Policy Code of Conduct Trademark Usage Intercom Global Anti-Corruption Statement Intercom Partner Code of Conduct Intercom DMCA Policy Law Enforcement Guidelines European Digital Services Act Notice EU Data Act Addendum Fin Guarantee Referral Program Partner Offer Intercom Podcast Offer Promotional Offer Terms”Before citation
“Right to Opt-Out of Tracking for Targeted Advertising Purposes . While we do not sell Personal Information for money or other consideration, like many companies, we use services that help deliver targeted ads (also known as interest-based ads) to you, as we have described in the "How and Why We Use Your Personal Data" section above. The CCPA may classify our use of some of these services as "sharing" or "selling" your Personal Information with or to the advertising partners that provide the services, from which you have the right to opt-out.”After citation
data sharing improved from high/sale or sell to medium/third party or vendor sharing.
“Right to Opt-Out of Tracking for Targeted Advertising Purposes . While we do not sell Personal Information for money or other consideration, like many companies, we use services that help deliver targeted ads (also known as interest-based ads) to you, as we have described in the "How and Why We Use Your Personal Data" section above. The CCPA may classify our use of some of these services as "sharing" or "selling" your Personal Information with or to the advertising partners that provide the services, from which you have the right to opt-out.”Before citation
“Terms of Service Intercom Additional Product Terms Privacy Policy Data Processing Addendum Product Privacy Notice Intercom Regional Data Hosting Addendum Support Policy Deployment Services Terms Cookie Policy Subprocessors List Data Privacy Framework Notice Intercom Website Terms of Use Academy Terms Service Level Agreement Acceptable Use Policy Code of Conduct Trademark Usage Intercom Global Anti-Corruption Statement Intercom Partner Code of Conduct Intercom DMCA Policy Law Enforcement Guidelines European Digital Services Act Notice EU Data Act Addendum Fin Guarantee Referral Program Partner Offer Intercom Podcast Offer Promotional Offer Terms”After citation
data sharing worsened from medium/third party or vendor sharing to high/sale or sell.
“d) Disclosures on Customer Properties. Customer acknowledges that the Intercom Code causes a unique cookie ID to be associated with each Person who accesses the Customer Properties. This cookie ID is necessary for Intercom to provide the Services. Customer will include on each Customer Property a link to a privacy policy that discloses Customer's use of third party tracking technology to collect data about People and how, and for what purposes, the data collected will be used or shared with third parties. Customer must also provide People with clear and comprehensive information about the storing and accessing of cookies or other information on the Peoples' devices where such activity occurs in connection with the Services and as required by applicable Laws. For clarity, as between Customer and Intercom, Customer will be solely responsible for obtaining the necessary clearances, consents and approvals from People under all applicable Laws. Customer can find information about how cookies and similar web technologies are used within the Services in the Product Privacy Notice . Customer acknowledges that they have read and understand the information in our Product Privacy Notice, which is hereby incorporated by reference.”Before citation
“Right to Opt-Out of Tracking for Targeted Advertising Purposes . While we do not sell Personal Information for money or other consideration, like many companies, we use services that help deliver targeted ads (also known as interest-based ads) to you, as we have described in the "How and Why We Use Your Personal Data" section above. The CCPA may classify our use of some of these services as "sharing" or "selling" your Personal Information with or to the advertising partners that provide the services, from which you have the right to opt-out.”After citation
Latest stance: third party or vendor sharing on privacy data use
“4.1 We may disclose some or all of the personal data we collect to the following third parties:”Open timeline citation
Latest stance: third party or vendor sharing on commercial use
“Personal Information "PI" we collect in this category Business/commercial purpose for collection Categories of third parties to whom we "disclose" PI for a business purpose Categories of third parties with whom we "share" PI”Open timeline citation
Latest stance: third party or vendor sharing on privacy data use
“Personal Information we collect, use, and share on behalf of our customers as a " service provider " under the CCPA.”Open timeline citation
Latest stance: third party or vendor sharing on privacy data use
“Consultants and vendors engaged by us to support our provision of the Intercom Services and Sites and the operation of our business (for services such as hosting, information technology and software, customer support, email and telephone communications, call recording, marketing, advertising, payment processing, user authentication, market/survey research, data brokerage, generative artificial intelligence, and analytics).”Open timeline citation
Capture recency
- Terms of Service:Last captured 2026-07-08· verified 2026-07-08
- Privacy Policy:Last captured 2026-08-24· verified 2026-08-24
Dates state when our pipeline captured and verified each document — not when the vendor last changed it. Documents are re-scanned on a recurring cadence; a document verified once says so until a re-scan confirms it again.
↓ 125 fewer findings this quarter vs last (212 vs 337). First scan: June 2026.
Compare and stack are saved in your browser. Open compare · View your stack. A correction triggers an automated re-read of Intercom Fin AI's policies — no human edits the data.
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Every finding above is a verbatim quote from Intercom Fin AI's own published policy, captured to an immutable snapshot and read in full through a two-gate verification pipeline. Confidence labels and any analysis are AI-generated and informational only — not legal advice.
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