The Context Company procurement policy evidence
Only topics backed by verified findings appear below. Each row preserves the platform's exact policy words and capture provenance.
| Topic | Plan or tier | Risk | Their words | Source |
|---|---|---|---|---|
| DPA, audit rights & data residency | All applicable tiers | low | “ If you access the Services from outside the United States, your information may be processed in the U.S. and other countries with privacy laws that may differ from those in your jurisdiction. Where required, we use appropriate safeguards (e.g., standard contractual clauses) for cross-border transfers.” | Captured 2026-09-25Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | low | “Where required, we rely on Standard Contractual Clauses approved by the European Commission as the transfer mechanism. Controller & processor. For data you provide as a user of the Services (e.g., account information), The Context Company is the controller. For Customer Content processed through our platform (e.g., telemetry data from your applications), The Context Company acts as a processor on behalf of the customer (the controller).” | Captured 2026-09-25Open source →Finding permalink → |
| Data retention | All applicable tiers | medium | “ Customer Content. We retain Customer Content (including telemetry data such as prompts, responses, and associated metadata sent to us via our SDKs and APIs) while your account remains active and as needed to provide the Services, subject to applicable plan settings and contractual terms. Upon account termination, we will delete or irreversibly anonymize Customer Content from production systems within 30 days, except where retention is required by law or an applicable agreement. Where permitted by applicable law and agreement, irreversibly anonymized data may be retained for aggregate analytics, trend analysis, and service improvement. Deletion on request. Notwithstanding the retention periods above, you may request deletion of all data associated with your account at any time by emailing [email protected] . Upon receipt of a verified deletion request, we will delete or irreversibly anonymize your data from all production systems, including our database, search indexes, and object storage, within 30 days. Account data. We retain account information (name, email, organization, billing history) for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Other personal data. We retain other personal information only as long as necessary for the purposes described in this Policy, to comply with legal obligations, resolve disputes, and enforce our agreements.” | Captured 2026-09-25Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ We share information in these circumstances: Service providers (processors). Cloud hosting, storage, security, analytics, email/SMS, customer support tools, logging/monitoring, and payment processing (e.g., Stripe) working under contracts that limit their use of data to our instructions. Integrations you enable. If you connect a third-party integration or SSO, we share the minimum necessary data to operate that integration. Professional advisors. Legal, audit, accounting, and similar advisors bound by confidentiality. Business transfers. In connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets. Legal and safety. To comply with law, subpoenas, or lawful requests; to enforce our agreements; or to protect TCC, users, or the public from harm. We do not sell personal information for monetary consideration. The visitor-identification practices described in Section 2(B) may, however, constitute a "sale" or "sharing" for cross-context behavioral advertising as those terms are defined under applicable U.S. state privacy laws. You may opt out of those practices at any time at https://app.retention.com/optout . Apart from those practices, we do not sell or share personal information.” | Captured 2026-09-25Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “ Our Services may include links to third-party websites or social features (e.g., login with a third-party identity provider). Your use of those sites/features is governed by the third party's terms and privacy policies. We are not responsible for their practices.” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “ 9.1 Availability. The Services are provided "as is" and without guaranteed uptime except as expressly set forth in an Enterprise SLA. 9.2 Support. Free: community/self-serve resources. Pro: email support and shared Slack access during business hours. Enterprise: prioritized support and a dedicated Slack channel, as specified in your order/SLA.” | Captured 2026-09-25Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “ 4.1 Plans. We currently offer Developer (Free), Pro ($400/month), and Enterprise (custom) plans as described on our site or in an order form. No limited-time free trials are offered. The Developer plan is a permanent free tier with usage limits as described on our pricing page. 4.2 Processor. Payments are handled by Stripe. You authorize us (and Stripe) to charge your payment method for recurring fees, taxes, and any overages as applicable. 4.3 Auto-Renewal. Subscriptions renew automatically on a monthly basis (unless otherwise agreed in writing). 4.4 Changes to Fees. We may change prices or plan features prospectively with reasonable notice. 4.5 Cancellations & Refunds. You may cancel at any time; cancellation is effective at the end of your current billing period. No refunds or credits are provided for partial periods, except where required by law. Enterprise SLA credits (if any) are the sole remedy for applicable service issues under an SLA. 4.6 Taxes. Fees are exclusive of taxes. You are responsible for all taxes, duties, and similar governmental assessments (excluding TCC's U.S. income taxes). 4.7 Non-Payment. We may suspend or downgrade the Services for unpaid fees after reasonable notice.” | Captured 2026-09-25Open source →Finding permalink → |
Informational only, not legal advice. Terms can change; verify every cited source and capture date during procurement review.
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