Pinecone procurement policy evidence
Only topics backed by verified findings appear below. Each row preserves the platform's exact policy words and capture provenance.
| Topic | Plan or tier | Risk | Their words | Source |
|---|---|---|---|---|
| DPA, audit rights & data residency | All applicable tiers | low | “ “ Customer Credentials ” means passwords, keys, tokens or other credentials used by Customer in connection with Services, including credentials for Services, as well as credentials for Customer Systems and Connections. “ Customer Data ” means data that are submitted by or on behalf of Customer for processing by Services, including data submitted by or on behalf of Customer from Customer Systems through Connections. “ Customer System ” means any application, platform, cloud environment, hosted service, software, device, network, site, model or other resource that interoperates with (but is exclusive of) Services that Customer uses in connection with Services or otherwise. Customer Systems may be owned, leased or licensed by Customer, located on Customer’s premises or hosted with a Cloud Provider, used by Customer on an as-a-service basis or otherwise. “ Customer System Terms ” means any and all Customer-internal and third-party terms, policies and licenses applicable to Customer Systems and/or Connections. “ Data Protection Laws ” has the meaning assigned to that term in the DPA. “ Direct Order Form ” means an ordering document executed manually, through a Pinecone online form, or through an e-sign service by Pinecone and Customer that references this Agreement. “ Documentation ” means the user documentation designated as applicable to the applicable Service at https://docs.pinecone.io/ . “ DPA ” means Pinecone’s Data Processing Addendum, made available at https://www.pinecone.io/legal/data-processing-addendum/ . ” | Captured 2026-06-08Open source →Finding permalink → |
| Data retention | All applicable tiers | unknown | “In all other cases, and regardless of whether Customer’s use of Services exhausted any prepaid amounts, Customer will not be entitled to any refund. Survival . The provisions set forth in the following Sections, and any other right or obligation of the Parties in this Agreement that, by its nature, should survive termination or expiration of this Agreement, will survive any expiration or termination of this Agreement: 7, 8.3, 9, 10, 11, 13.4, 13.5, 13.6, 14, 15, 16, 17.1, 17.3, and 17.6 through 19. ” | Captured 2026-08-17Open source →Finding permalink → |
| Data retention | All applicable tiers | low | “Early termination of this Agreement will automatically terminate all Orders. Post-Termination Access . Upon Customer’s written request, an End User will be permitted to access Services for up to 30 days after termination of this Agreement to the extent necessary to retrieve Customer Data, and for no other purpose. If Customer makes such a request, (a) this Agreement and appliable Order(s) shall be deemed to continue in full force and effect for that 30-day period (the “ Tail Period ”) and (b) any use of Services other than as authorized in this Section 13.4 shall be charged to, and payable by, Customer at the rates specified on the Pricing Page. Effect of Termination . Upon termination of this Agreement, Customer will pay to Pinecone any outstanding Fees payable for Customer’s and any End User’s use of Services through termination, together with any committed or other Fees outstanding under the co-terminating Orders. Further, upon expiration of the Tail Period (or earlier if none is requested): (a) Pinecone shall have no obligation to provide any Services or Support; (b) Customer shall have no right to access Customer Data or Services; (c) Customer shall promptly delete Customer Credentials for Services and Pinecone Confidential Information in its possession; and (d) unless prohibited by Applicable Law, Pinecone shall delete Customer Data in accordance with the Documentation. If Customer terminates this Agreement for Pinecone’s uncured material breach pursuant to Section 13.3, or Pinecone terminates this Agreement pursuant to Section 15.1, Pinecone will refund to Customer any unused amounts prepaid by Customer under the co-terminating Order(s) (a “ Pro-Rated Refund ”). ” | Captured 2026-06-08Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | low | “ Assignment . Either Party may assign this Agreement and all Orders to an Affiliate or in connection with any merger, consolidation or reorganization, or a sale of all or substantially all of such Party’s business or assets relating to this Agreement to an unaffiliated third party, so long as notice is provided within 60 days of such assignment and the assignee agrees in writing to accept all obligations and responsibilities under this Agreement, including, in the case of Customer, all outstanding Fees. Subject to the foregoing, neither Party may assign any of its rights or obligations under this Agreement, whether by operation of law or otherwise, without the other Party’s prior written consent. Any purported assignment in violation of this Section is void. This Agreement is binding upon and inures to the benefit of the Parties hereto and their respective permitted successors and assigns. Publicity . Unless Customer is solely using Preview Offerings or Trial Services, Customer agrees that Pinecone may identify Customer as a Pinecone customer to other current or prospective Pinecone customers or partners, and (subject to any Customer brand guidelines communicated to Pinecone) may use and display Customer’s name, marks and logos on Pinecone’s websites and in marketing materials in connection with Customer’s identification as a Pinecone customer. Subject to the foregoing, unless otherwise required by Applicable Law or stock exchange requirements, neither Party shall issue or release any announcement, statement, press release or other publicity or marketing materials relating to this Agreement or otherwise use the other Party’s marks or logos without the prior written consent of the other Party. ” | Captured 2026-06-08Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “ “ Cloud Provider ” means a third-party cloud service provider that provides scalable computing resources accessible on demand over the internet, including cloud-based compute, storage, platform, and application services, such as Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft Azure (Azure). “ Confidential Information ” means any information disclosed by Discloser that is designated as confidential, either orally or in writing, or that, given the nature of the information or circumstances surrounding its disclosure, reasonably should be understood to be confidential. Confidential Information includes without limitation: (a) Customer Data; (b) information relating to Discloser’s software, technology, know how, inventions and other technical, business, financial, marketing, customer and product development plans, forecasts, strategies and information; (c) third-party information that the Discloser is obligated to keep confidential; and (d) the terms of all pricing quotes and Orders. However, Confidential Information does not include any information that: (i) was known to Recipient without restriction as to use or disclosure, prior to receiving the same from the Discloser in connection with this Agreement; (ii) is independently developed by the Recipient without reference to or use of the Discloser’s Confidential Information; (iii) is acquired by the Recipient from another source without restriction as to use or disclosure; or (iv) is or becomes publicly available through no fault or action of the Recipient. ” | Captured 2026-08-17Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ references to “Order” in Sections 13.2, 13.3, and 13.4 shall mean Order and/or Indirect Procurement, as the context requires. ” | Captured 2026-08-17Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “ Preview Offerings and Trial Services . Notwithstanding any provision in this Agreement or any Order to the contrary: (a) Pinecone is not under any obligation to offer, and Customer is under no obligation to access or use, any Preview Offerings or Trial Services; (b) Pinecone may, in its sole discretion, modify Preview Offerings at any time and discontinue Customer’s access to Preview Offerings and Trial Services at any time; (c) Customer’s use of Preview Offerings and Trial Services following the end of any free trial period granted by Pinecone (including Customer’s exhaustion of Promotional Credits granted by Pinecone) will be subject to Fees on the basis of usage in accordance with Section 11.1; (d) Pinecone makes no availability or Support commitments under the Support Policy or otherwise with respect to Preview Offerings and/or Trial Services; and (e) any access or use of a Preview Offering is at Customer’s sole risk, and Customer acknowledges that Preview Offerings are not ready for production, are excluded from Security Measures and may contain bugs, errors and defects. WITHOUT LIMITING THE PROVISIONS OF SECTION 16, TO THE FULLEST EXTENT PERMITTED BY LAW, PINECONE’S CUMULATIVE AND AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO PREVIEW OFFERINGS AND TRIAL SERVICES SHALL NOT EXCEED US$100. Suspension, Term and Termination . Suspension . In addition to all other remedies available at law or in equity, including termination pursuant to Section 13.3, Pinecone shall have the right to suspend access to Services if Pinecone reasonably believes a violation of Section 7 has occurred or if Pinecone fails to receive payment of undisputed amounts due for Customer’s use of Services, and such failure is not corrected within 10 days of notice from Pinecone. ” | Captured 2026-08-17Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “Customer understands and agrees that this Agreement governs Customer’s access to and use of Services, and that no Reseller, Marketplace or other third party is authorized to make any changes to this Agreement or otherwise authorized to make any representations or commitments with respect to Pinecone or Services in any Indirect Procurement or otherwise. ” | Captured 2026-08-17Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “ Ordering . Customer may acquire subscriptions to Services through Orders entered into directly between Pinecone and Customer or, as further described in Section 11.5, through Orders made through a Reseller or Marketplace (each, an “ Intermediary ”). Each Order is a standalone contract, separate from any other Order, and shall be deemed to incorporate the terms of this Agreement. Pinecone Services . Subject to the applicable Order and this Agreement, Pinecone hereby grants to Customer, and subject to Section 3, its Affiliates the right to use Services in accordance with the Documentation during the Subscription Term solely for Customer’s and its Affiliates’ internal business purposes. During the Subscription Term, Pinecone will provide the types and levels of Support, and employ the Security Measures, applicable to Customer-subscribed Services. Customer Affiliates . Customer may permit its Affiliates to use Services under an Order, provided that (a) use is solely for the benefit of Customer and such Affiliates and (b) Customer accepts full liability for the acts and omissions of its Affiliates, which shall be deemed the acts and omissions of Customer under this Agreement. In addition, Affiliates of Customer may enter into their own orders under this Agreement as “Customer,” in which case the order will be a separate agreement between Pinecone and the Customer Affiliate incorporating the terms of this Agreement. ” | Captured 2026-08-17Open source →Finding permalink → |
Informational only, not legal advice. Terms can change; verify every cited source and capture date during procurement review.
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