DeepL procurement policy evidence
Only topics backed by verified findings appear below. Each row preserves the platform's exact policy words and capture provenance.
| Topic | Plan or tier | Risk | Their words | Source |
|---|---|---|---|---|
| DPA, audit rights & data residency | All applicable tiers | medium | “DeepL may process Content, Processed Content and Customer Training Data on its servers as well as on technical infrastructure owned and/or operated by third party cloud providers. DeepL has the right to determine the location of data processing. The location of the data processing may depend, among other things, on the location of the customer or its Internal Users and the availability and capacity of the technical infrastructure used. The Parties may agree otherwise with regard to the above. The third party data processing may utilise DeepL's proprietary models, hosted on a DeepL environment on the third party technical infrastructure.” | Captured 2026-06-07Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | medium | “Customer is obligated to observe all legal requirements for the collection, processing and use of data which is transmitted to DeepL and processed by DeepL for Customer in connection with the Services under this Agreement. Customer shall immediately enter into DeepL's data processing agreement (which shall be provided by DeepL) if Customer intends to transmit personal data to DeepL using the Services. Customer agrees not to collect, process or use any personal data in connection with the Services without the express consent of the data subject or without sufficient other legal authorisation.” | Captured 2026-06-07Open source →Finding permalink → |
| Data retention | All applicable tiers | medium | “ 3.1.1 DeepL shall provide Customer with access to the Services during the Subscription Term within the terms and scope of this Agreement, including the Service Specification. 3.1.2 DeepL will only temporarily store Content or Processed Content to the extent technically required to provide its Services. Any further storage of Content or Processed Content will only be carried out at Customer’s request, e.g. by using the "saved translations" feature. If Customer has requested such storage of Content and Processed Content, this will be deleted 90 days after the end of the Agreement. During this period, Customer will no longer have access to this Content and Processed Content. For the avoidance of doubt, DeepL shall be entitled to create and retain access logs for billing, security and statistical purposes. Such access logs shall not contain any Content or Processed Content. However, access logs may contain meta data of API Requests such as time of the API Request and size of the transmitted Content. 3.1.3 DeepL may process Content, Processed Content and Customer Training Data on its servers as well as on technical infrastructure owned and/or operated by third party cloud providers. DeepL has the right to determine the location of data processing. The location of the data processing may depend, among other things, on the location of the customer or its Internal Users and the availability and capacity of the technical infrastructure used. ” | Captured 2026-06-07Open source →Finding permalink → |
| Data retention | All applicable tiers | low | “DeepL shall only access the Content and/or the Processed Content in the event and to the extent required to carry out a diagnosis and to solve technical issues which may compromise the availability of the Services. To the extent required for these purposes and in derogation from Section 3.1.2, DeepL may, in exceptional cases, automatically store Content and/or Processed Content for a maximum period of 72 hours in case certain error patterns occur during the processing of the translation or improvement request. Such stored Content and/or the Processed Content shall be stored in an encrypted form for the duration of the debugging process and will be automatically deleted afterwards. The access to the cryptographic keys for the decryption of the Content and/or of the Processed Content shall only be granted in individual cases in the context of a logged process for selected employees of DeepL (who are bound by strict confidentiality requirements) and after the access has been approved by DeepL's management. The Content and/or Processed Content stored for debugging purposes will not be linked to any individual Customer.” | Captured 2026-06-07Open source →Finding permalink → |
| Data retention | All applicable tiers | medium | “ DeepL Translator Pro offers a service accessible by Customer using their DeepL Pro access credentials. Access can be via a website or Microsoft Windows or MacOS application. The service allows to input texts and receive their machine translations. As DeepL Translator Pro uses the API for translating, it supports the set of source and target languages as described in Section 1 of the Service Specification. Within DeepL Translator Pro, Customer's texts and their translations will be processed as long as necessary for the performance of the Service (as described in Section 3.1.2 and 3.1.3 of the Agreement). DeepL Translator Pro can process translation requests more slowly or temporarily suspend the access to the Services on a case-by-case basis if the length of the entered texts significantly exceeds the normal and reasonable use (starter: 1 million characters per month, Advanced: 5 million characters per month, Ultimate: 10 million characters per month, Business: 10 million characters per month) and therefore the availability of the Services to all customers of DeepL is affected. In addition, browsers, their JavaScript execution environment, and the HTTP transmission techniques used impose technical limits. DeepL Translator Pro will try to notify the Internal User about exceeding these limits and warn about possible performance issues. DeepL Translator Pro allows Customer to translate whole documents. Ability to translate documents is subject to the ability of DeepL Translator Pro to correctly read and translate the documents, which can't be guaranteed. Requirements and limitations for document translation: File formats and file size for: ” | Captured 2026-06-07Open source →Finding permalink → |
| Data retention | All applicable tiers | medium | “ Within DeepL Voice for Meetings, Customer's audio data, transcription data, and translation data will be processed as long as necessary for the performance of the Service (as described in Section 3.1.2 and 3.1.4 of the Agreement). DeepL Voice for Meetings can process requests more slowly or temporarily suspend the access to the Services on a case-by-case basis if the length of the meetings significantly exceeds the normal and reasonable use (Core and Business plan for AI translated captions: 40 hours per month and per user), and therefore the availability of the Services to all customers of DeepL may be affected. In addition, browsers, their JavaScript execution environment, and the various transmission techniques used impose technical limits. DeepL Voice for Meetings will try to notify the Internal User about exceeding these limits and warn about possible performance issues.” | Captured 2026-06-07Open source →Finding permalink → |
| Data retention | All applicable tiers | medium | “ Within DeepL Write Pro, Customer's texts and their improved versions will be processed as long as necessary for the performance of the Service (as described in Section 3.1.2 and 3.1.3 of the Terms and Conditions).” | Captured 2026-06-07Open source →Finding permalink → |
| Data retention | All applicable tiers | medium | “Furthermore, DeepL shall store and process it for the duration of this Agreement in a way that no unauthorised persons will gain access to it. As the Customer Training Data is processed in an automatic way, it will be deleted upon the Customer’s request. However, it cannot be returned to the Customer (as DeepL does not offer any data storage service). 3.1.6 DeepL may provide Customer with additional functions in alpha or beta versions on a test basis ( "Test Functions" ). These Test Functions are marked as suchor as "alpha" or "beta". Test Functions are not the subject of this Agreement. DeepL may make them available voluntarily to all or individual customers and the Customer is not obliged to make any payment for the use of Test Functions. Test Functions are only intended for test use by the Customer and evaluation by DeepL. They are not final products or features and may contain bugs or other inaccuracies. DeepL can change, adapt or discontinue the Test Functions at any time without notice or liability. 3.1.7 Further services, including but not limited to consulting, individual development, or implementation or training services, shall only be provided by DeepL upon DeepL and Customer entering into a separate express written agreement. 3.1.8 Notwithstanding Section 3.1.3, DeepL is entitled to subcontract third parties to fulfil its contractual obligations in whole or in part, and DeepL shall remain responsible for its subcontractors performance of such contractual obligations. ” | Captured 2026-06-07Open source →Finding permalink → |
| Data retention | All applicable tiers | low | “The Parties may agree otherwise with regard to the above. The third party data processing may utilise DeepL's proprietary models, hosted on a DeepL environment on the third party technical infrastructure. 3.1.4 DeepL shall only access the Content and/or the Processed Content in the event and to the extent required to carry out a diagnosis and to solve technical issues which may compromise the availability of the Services. To the extent required for these purposes and in derogation from Section 3.1.2, DeepL may, in exceptional cases, automatically store Content and/or Processed Content for a maximum period of 72 hours in case certain error patterns occur during the processing of the translation or improvement request. Such stored Content and/or the Processed Content shall be stored in an encrypted form for the duration of the debugging process and will be automatically deleted afterwards. The access to the cryptographic keys for the decryption of the Content and/or of the Processed Content shall only be granted in individual cases in the context of a logged process for selected employees of DeepL (who are bound by strict confidentiality requirements) and after the access has been approved by DeepL's management. The Content and/or Processed Content stored for debugging purposes will not be linked to any individual Customer. 3.1.5 DeepL shall only make use of Customer Training Data exclusively in connection with the translations or improvements of the respective Customer. ” | Captured 2026-06-07Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ 16.6 Except as expressly provided in this Agreement, the rights and remedies provided under this Agreement are in addition to, and not exclusive of, any rights or remedies provided by law. 16.7 DeepL may at any time assign, transfer, charge or deal in any other manner with all or any of its rights or obligations under this Agreement to a third party taking over the business or Services of DeepL. DeepL may subcontract certain elements of the Services, but shall remain responsible for performance of this Agreement.” | Captured 2026-06-07Open source →Finding permalink → |
| Tier differences | All applicable tiers | low | “ Number of files - Depending on the DeepL package you have subscribed to, you can translate different numbers of documents per month. You can find an overview here: https://www.deepl.com/pro.html . The number of the files varies between the use of the website and the desktop applications. Website - You can have one file translated for each translation process. You will not be able to select several files at the same time. Desktop applications - You can have several files translated for each translation process. The files can be written in different source languages (as long as the said languages are supported by DeepL Translator). However, you are able to select only one target language for translation. ” | Captured 2026-06-07Open source →Finding permalink → |
| Tier differences | All applicable tiers | low | “ In addition to Section 3.1, the following shall apply to the DeepL Translator Pro: 3.4.1 DeepL Translator Pro provides Customer an enhanced user interface to use the DeepL services as set out in the Service Specification, providing means to translate texts in a web browser or another frontend application. 3.4.2 The license to use DeepL Translator Pro is a Single-User License. 3.4.3 If applicable, Customer may purchase Add-Ons (e.g., DeepL Write Pro Add-On or File Translation Add-On) to enhance their existing DeepL Translator Pro subscription. 3.4.4 Depending on the specific Add-Ons, licenses may only be allocated on a per-seat basis. For the DeepL Write Pro Add-On Customers may only purchase a number of licenses equivalent to the number of DeepL Translator Pro subscription seats they hold. 3.4.5 If the Add-On includes a specific usage limit, that limit must be utilized within a one-month period and cannot be carried over to subsequent months.” | Captured 2026-06-07Open source →Finding permalink → |
| Tier differences | All applicable tiers | low | “ In addition to Section 3.1, the following shall apply to DeepL Voice for Meetings: 3.5.1 DeepL Voice for Meetings provides Customer with an integration to a supported Third-Party Application that allows speech within this Third-Party Application to be transcribed and translated as set out in the Service Specification. 3.5.2 The license to use DeepL Voice for Meetings is a Single-User License. Users without an active DeepL Voice for Meetings license can benefit from the transcriptions and translations as set out in the Service Specification.” | Captured 2026-06-07Open source →Finding permalink → |
| Tier differences | All applicable tiers | low | “ .xlsx n/a” | Captured 2026-06-07Open source →Finding permalink → |
| Tier differences | All applicable tiers | low | “ For document translations, a minimum of 50,000 characters per document is charged. DeepL API Growth (v2 endpoint only) also includes a text improvement function. This function is only available to users with a DeepL API Growth subscription type. The text improvement function provides the following functionality: Text - Text to be improved. Only text encoded in accordance with the documentation is supported. Target language - The language in which your improvements are provided can be one of the following:” | Captured 2026-06-07Open source →Finding permalink → |
| Tier differences | All applicable tiers | low | “ The translate function returns the following representation of the processing result: Detected source language - The language which has been detected for the source text. Text - The translated text. DeepL API Growth and DeepL API Developer allow Customer to translate whole documents. Ability to translate documents is subject to the ability of DeepL API Growth or DeepL API Developer to correctly read and translate the documents, which can't be guaranteed. Requirements and limitations for document translation: File formats and file size DeepL API Growth: .docx or .doc” | Captured 2026-06-07Open source →Finding permalink → |
| Tier differences | All applicable tiers | low | “ The write function returns the following representation of the processing result: Language - The language which has been detected for your text. Text - The improved text. DeepL API Growth and DeepL API Developer are designed to process at least 600 characters per minute and per Customer; exceeding use may be limited, and Customers may encounter a 429 “Too Many Requests” error message, as described in the documentation. Applications using DeepL API Growth or DeepL API Developer should implement a mechanism to handle such responses accordingly and, if appropriate, to try again later. A mechanism increasing the delay for another request exponentially is recommended. DeepL API Growth (v3 endpoint only) also includes a speech to translated text function for realtime audio. This function is only available to users with a DeepL API Growth subscription type. The function for realtime audio provides the following functionality: Audio Stream - Realtime audio stream to be translated into text in up to 5 languages. Input Languages (Audio) - The realtime audio stream you want to have translated can be in one of the following languages:” | Captured 2026-06-07Open source →Finding permalink → |
| Tier differences | All applicable tiers | low | “ File formats and file size for: ” | Captured 2026-06-07Open source →Finding permalink → |
| Tier differences | All applicable tiers | low | “ .xlf / .xliff n/a” | Captured 2026-06-07Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “ Transferability of quotas - Monthly quotas may not be carried over to subsequent months. Transferability to other users - In the case of Single-User Licenses, quotas cannot be transferred to other Internal Users. Within the framework of a team license, a total quota can be set up for the entire team.” | Captured 2026-06-07Open source →Finding permalink → |
| Tier differences | All applicable tiers | low | “ .xlsx” | Captured 2026-06-07Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “ Users with an active DeepL Voice for Meetings license can initiate the generation of transcriptions and translations in a meeting. The manner in which this is accomplished on a technical level may vary depending on the Third-Party Application. Users without an active DeepL Voice for meetings license are still able to see content generated during a call if another license holder has initiated the generation of transcriptions and translations, however they will not be able to initiate the process. Access to and visibility of the accompanying application for DeepL Voice for Meetings within the respective Third-Party Application’s ecosystem is controlled by the respective system’s access management system. DeepL Voice for Meetings supports the following spoken languages (input languages):” | Captured 2026-06-07Open source →Finding permalink → |
| Tier differences | All applicable tiers | low | “ DeepL Write Pro (as part of the DeepL Write Pro Add-On) can be accessed via a website or Microsoft Windows or MacOS application. The service allows Customer to input texts and receive their improved versions based on machine learning. DeepL Write Pro supports the following languages:” | Captured 2026-06-07Open source →Finding permalink → |
| Tier differences | All applicable tiers | low | “ Number of characters - Up to 1.000.000 File formats and file size DeepL API Developer: .docx or .doc” | Captured 2026-06-07Open source →Finding permalink → |
| Tier differences | API | low | “File formats and file size DeepL API Growth: .docx or .doc Up to 30 MB .pptx Up to 30 MB .xlsx Up to 30 MB .html Up to 5 MB .pdf Up to 30 MB .txt Up to 1 MB .xlf / .xliff Up to 10 MB Number of characters - Up to 1.000.000 File formats and file size DeepL API Developer: .docx or .doc Up to 10 MB .pptx Up to 10 MB .xlsx Up to 10 MB .html Up to 5 MB .pdf Up to 10 MB .txt Up to 1 MB .xlf / .xliff Up to 10 MB Number of characters - Up to 500,000” | Captured 2026-06-07Open source →Finding permalink → |
Informational only, not legal advice. Terms can change; verify every cited source and capture date during procurement review.
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