data retention · other

DeepL policy finding

“DeepL shall only access the Content and/or the Processed Content in the event and to the extent required to carry out a diagnosis and to solve technical issues which may compromise the availability of the Services. To the extent required for these purposes and in derogation from Section 3.1.2, DeepL may, in exceptional cases, automatically store Content and/or Processed Content for a maximum period of 72 hours in case certain error patterns occur during the processing of the translation or improvement request. Such stored Content and/or the Processed Content shall be stored in an encrypted form for the duration of the debugging process and will be automatically deleted afterwards. The access to the cryptographic keys for the decryption of the Content and/or of the Processed Content shall only be granted in individual cases in the context of a logged process for selected employees of DeepL (who are bound by strict confidentiality requirements) and after the access has been approved by DeepL's management. The Content and/or Processed Content stored for debugging purposes will not be linked to any individual Customer.”

Document

other

Captured

2026-06-07

Location

§ 3.1.4

Snapshot SHA-256

8173e7dfc209d0c3eed902d281fbd9e3d92aa442327aed8d5173fe164abdedbc

Informational only, not legal advice. Terms change; verify the source and capture date.