ClickUp AI procurement policy evidence
Only topics backed by verified findings appear below. Each row preserves the platform's exact policy words and capture provenance.
| Topic | Plan or tier | Risk | Their words | Source |
|---|---|---|---|---|
| Tier differences | All applicable tiers | unknown | “We reserve the right to reject any refund request or revoke refund privileges (on an individual basis) under this section if we determine abuse of this policy has occurred or where such request violates these Terms.” | Captured 2026-08-17Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ 1.13. Revised Fees. We may revise the fees for the Service from time to time and will provide you with email notice of any changes in fees at least thirty (30) days prior to your Service renewal date. 1.14. Satisfaction Guarantee. ClickUp provides customers purchasing Services for the first time (or who are purchasing new products) with a satisfaction guarantee (“Satisfaction Guarantee”). Except as otherwise stated below, (a) if you are not satisfied with your initial purchase of ClickUp Services for any reason, simply contact us within thirty (30) days, and we will be happy to issue a full refund, and (b) in the event that you upgrade your Services plan or purchase new Services features (each, an “Upgraded Plan”), the Satisfaction Guarantee will apply during the first thirty (30) days after the purchase of the Upgraded Plan. The Satisfaction Guarantee does not apply to (a) Services initially purchased through or with the assistance of a ClickUp sales representative or reseller (or any associated Upgraded Plans); (b) renewals or expansions of previously purchased Services or Upgraded Plans, or; (c) instances where you have completed a pilot or trial period of the Services prior to initial purchase. If you exercise the Satisfaction Guarantee during the first thirty (30) days of your Upgraded Plan, we will revert your account to your prior plan and refund the cost difference between the prior plan and the Upgraded Plan. ” | Captured 2026-08-17Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “Fees for any overages may be billed in arrears. If such fees are being paid via credit card or other electronic means, you authorize us to charge such fees using your selected payment method. You are responsible for providing complete and accurate billing information to ClickUp. We may suspend or terminate your use of the Service if fees become past due. All fees are non-refundable except as required by law or as set forth in Section 1.14. 1.10. Taxes. You are responsible for all taxes (excluding taxes on our net income), and we will charge tax if required to do so by law. If you have any tax-exemptions which you would like applied to your invoice, you must provide proof of such exemption at the time of your purchase for it to apply. 1.11. Purchase Orders. If you require the use of a purchase order or purchase order number, you (a) must provide the purchase order number at the time of purchase; and (b) agree that any terms and conditions on your purchase order will not apply and are null and void. 1.12. Automatic Renewal. By default, customer accounts are set to automatically renew and we may automatically charge you for such renewal on or after the renewal date associated with your account unless you have cancelled the Service. For customers on an annual Services plan, you must provide us with notice of any downgrades or cancellations to your purchased Services (including but not limited to full cancellations of your account, reductions in user counts, changes to your Services packages, or the discontinuation of any add-ons or upgrades) at least thirty days prior to your Services renewal date or your Services will automatically renew for an additional twelve month period. ” | Captured 2026-08-17Open source →Finding permalink → |
Informational only, not legal advice. Terms can change; verify every cited source and capture date during procurement review.
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