tier differences · Terms of Service

ClickUp AI policy finding

“ 1.13. Revised Fees. We may revise the fees for the Service from time to time and will provide you with email notice of any changes in fees at least thirty (30) days prior to your Service renewal date. 1.14. Satisfaction Guarantee. ClickUp provides customers purchasing Services for the first time (or who are purchasing new products) with a satisfaction guarantee (“Satisfaction Guarantee”). Except as otherwise stated below, (a) if you are not satisfied with your initial purchase of ClickUp Services for any reason, simply contact us within thirty (30) days, and we will be happy to issue a full refund, and (b) in the event that you upgrade your Services plan or purchase new Services features (each, an “Upgraded Plan”), the Satisfaction Guarantee will apply during the first thirty (30) days after the purchase of the Upgraded Plan. The Satisfaction Guarantee does not apply to (a) Services initially purchased through or with the assistance of a ClickUp sales representative or reseller (or any associated Upgraded Plans); (b) renewals or expansions of previously purchased Services or Upgraded Plans, or; (c) instances where you have completed a pilot or trial period of the Services prior to initial purchase. If you exercise the Satisfaction Guarantee during the first thirty (30) days of your Upgraded Plan, we will revert your account to your prior plan and refund the cost difference between the prior plan and the Upgraded Plan. ”

Document

Terms of Service

Captured

2026-08-17

Location

§ 1.13

Snapshot SHA-256

c814a4b60317e840a8409285af392ad0657d5e02622098da9aeb51c2c36001d2

Informational only, not legal advice. Terms change; verify the source and capture date.