Chegg CheggMate procurement policy evidence
Only topics backed by verified findings appear below. Each row preserves the platform's exact policy words and capture provenance.
| Topic | Plan or tier | Risk | Their words | Source |
|---|---|---|---|---|
| Data retention | All applicable tiers | unknown | “ You may request cancellation of your account at any time throughout your use of our Services. To the fullest extent permissible under applicable law, your account will only be cancelled and closed after you have returned all books that have been rented to you (if any) and all transactions have been processed including payment of assessed penalties or the cashing of any refund check, if applicable. Chegg may cancel your account in its sole discretion for any reason, including but not limited to inactivity or misuse. Even if your account is cancelled, your photos, bibliographic and citation information, comments, likes, friendships, and any other data you have shared via the Services may persist within the Service after cancellation of your account (for example, if your content has been reshared by others).” | Captured 2026-06-07Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ Chegg reserves the right, in our sole discretion, to make changes to or discontinue any of the Services at any time. Any description of the Services provided by Chegg is not a representation that the Services are working or will always work in that manner, as Chegg is continuously updating the Services, and these updates may not always be reflected in the Terms of Use.” | Captured 2026-06-07Open source →Finding permalink → |
| Tier differences | All applicable tiers | low | “ Chegg Discount Codes, Bonuses, Coupons, Loyalty Programs, Points Programs and Other Promotions ” | Captured 2026-06-07Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ Validation: Chegg may require users of the Services to provide a valid method of payment (e.g., credit or debit card, PayPal account, etc.) tied to an account at a financial institution when they register for an account (to ensure users are able to make applicable payments to Chegg) or upon ordering products or services. If a method of payment is required, you are responsible for ensuring that a valid method of payment is associated with your Chegg account at all times (either the original method of payment or a replacement). To confirm your method of payment is valid, Chegg may initiate a "pending" charge on the account. This charge will not be confirmed and, therefore, you will not be charged, and it will simply disappear from your financial statement (usually within seven days - check with your financial institution for additional information). Please be aware that this pending charge may be initiated each time you edit the payment information for your account or place an order that cannot be processed. Authorization Holds: For certain transactions (e.g., book rentals), we may authorize anticipated charges and taxes from your method of payment. The amount of the authorization sought will depend on the transaction and may also vary depending on the nature of the payment method you have provided. This is sometimes referred to as an authorization hold and these funds may not be available for your use. If the fees incurred exceed the authorization hold (e.g., because of an auto-extension or unreturned, lost, stolen, or damaged book), we may automatically request additional authorization holds. ” | Captured 2026-06-07Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ Rentals and purchases through the Services may be subject to taxes in many jurisdictions. Depending on your jurisdiction and the nature of the product or service you receive from us, this may be a rental tax, sales tax, use tax, value-added tax and/or other local taxes. Tax rates are different from jurisdiction to jurisdiction. You are responsible for paying all such taxes and all prices quoted on the Services are (except to the extent expressly indicated otherwise) exclusive of applicable taxes which may apply in your jurisdiction.” | Captured 2026-06-07Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ No Guarantee of Access. Access to certain beta features of our Services may be available only to select individuals. Chegg maintains the sole discretion in determining which individuals may have access to certain features. Chegg reserves the right to terminate any beta Services, your access to the beta Services, or your access to any of their features in its sole discretion, without notice or liability.” | Captured 2026-06-07Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “By participating in such promotions, you agree to be bound by the applicable rules and restrictions, and that Chegg, in its sole discretion, may deny payment or benefits to the fullest extent permitted under applicable law (e.g., when it believes improper activity has occurred or when a code has expired). All promotions may expire at any time without notice to recipients. Discounts apply only toward the actual base product/service rental or purchase cost; they do not apply to taxes, shipping, extension or late fees, or any other additional fees (e.g., conversion to purchase fees).” | Captured 2026-06-07Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ If you receive as part of your order access codes, passwords or downloads for online eBooks or publisher created online digital services content (" Digital Content "), then, when activating the codes, downloading content or logging in to access or use Digital Content, you may be required to agree to certain additional terms and conditions (" Digital Content Terms ") before you may access the Digital Content. Read the Digital Content Terms for each Digital Content you rent or purchase, as different Digital Content may come with different restrictions or may be updated from time to time. If there is a conflict between the Digital Content Terms and these Terms of Use, the Digital Content Terms supersede the Terms of Use only to the extent of your use of the relevant Digital Content.” | Captured 2026-06-07Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ Through the Services, you may purchase, as a separate product, a digital access code (DAC) to certain Digital Content. The DAC publishers allow only one user (one activation) of these codes. Chegg’s third-party partner will ship your ordered DAC to you in sealed packaging. If the DAC packaging is opened, Chegg must assume that the code is activated and therefore cannot be resold. Thus, you may not return a DAC with opened packaging for a refund.” | Captured 2026-06-07Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ From time to time, Chegg may issue you "Chegg Credit." Upon providing you Chegg Credit, to the fullest extent permitted under applicable law, Chegg may place limits on its use, and Chegg Credit may not be moved from one Chegg Service to another. If provided to you in exchange for goods or services or as a refund, it will not expire, though we may with notice after a posted period of time convert your credit to cash and send it to your address of record. If the credit was given to you with terms explicitly authorizing redemption for cash, you may convert that credit to cash. If you receive a credit from customer support, you may not redeem it for cash. Chegg Discount Codes, Bonuses, Coupons, Loyalty Programs, Points Programs and Other Promotions From time to time, Chegg may offer discounts, bonuses, coupons, loyalty programs, points programs, sweepstakes, contests or other promotional incentives. These incentives typically have their own specific rules, restrictions, and limitations (e.g., limiting when, how often, and under what circumstances you may be eligible for the promotion). You are responsible for carefully reviewing and complying with these applicable rules, restrictions, and limitations. You agree not to engage in any self-dealing, collusion, smurfing (defined as breaking large orders or sales transactions into multiple individual transactions for the purpose of obtaining multiple discounts or payments), or otherwise gaming or defrauding the system. ” | Captured 2026-06-07Open source →Finding permalink → |
Informational only, not legal advice. Terms can change; verify every cited source and capture date during procurement review.
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