Workflow & Automation · certus-ai.comCertus AI
Graded against 811 verified platforms, from its own policy text. Automated assessment against a published rubric — not legal advice.
No lens is bandable yet — banding requires fully verified documents with on-criteria findings. The gap is shown honestly, never estimated.
Partially verified: Privacy Policy assessed. Everything below comes only from what was read in full.
Watch: indemnity liability
Start here. These are the highest-risk verified clauses AIRIN found in the platform's own policy text.
Caps Certus AI's aggregate liability to the user and excludes all indirect, incidental, special, consequential, punitive, and exemplary damages to the maximum extent permitted by law, regardless of foreseeability; significantly limits user remedies.
Prohibits a list of conduct including violating laws, transmitting harmful material, impersonating persons, disrupting services, gaining unauthorized access, fraud, and spam; these are enforceable use restrictions on the platform.
Establishes obligations for how long different categories of personal information are retained: general data for as long as necessary to fulfill stated purposes, voice recordings and call data for the duration of the service agreement plus a reasonable period, account information for the account duration plus a reasonable period, and cookie/tracking data for periods specified elsewhere or until consent is withdrawn, with deletion or anonymization required when data is no longer needed.
How to read this page: Overall risk rates what Certus AI's own policy terms mean for your prompts, outputs, and data. The benchmark bands below grade those same verified terms relative to peers — a platform in a risky-by-default category can rate HIGH risk and still grade STRONG against its peer set. Both trace to the cited findings.
Partially verified — Privacy Policy — Verified (read in full, 35 findings). Findings below are from fully-read, verified documents only; remaining core documents are pending capture.
Terms not yet captured
AIRIN has not yet captured a gate-verified Terms of Service document for this platform.
- Privacy PolicyVerified - read in full - 35 citationsLast captured 2026-07-19
Only citation-backed plan differences are shown here; absent cells mean AIRIN has not verified a tier-specific claim.
Defines the categories of personal information voluntarily collected from users upon registration or interaction, including name, contact details, payment information, and credentials; establishes the scope of collection obligations.
"We may collect personal information that you voluntarily provide to us when you register for an account, express interest in obtaining information about us or our products and Services, participate in activities on the Services, or otherwis..."
Defines the information collected via website forms, specifying it is voluntarily submitted first-party data including name, contact, and business details, and characterizes it as intentional user action.
"When you interact with forms on our websites (such as demo request forms powered by Typeform), we collect the information you voluntarily submit, including your name, phone number, email address, business details, and responses to qualifica..."
Disclaims all express and implied warranties for the Services, including fitness for purpose and non-infringement, and specifically disclaims warranties regarding the accuracy of AI-generated responses; limits Certus AI's liability exposure by providing no warranty coverage.
"THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMEN..."
Caps Certus AI's aggregate liability to the user and excludes all indirect, incidental, special, consequential, punitive, and exemplary damages to the maximum extent permitted by law, regardless of foreseeability; significantly limits user remedies.
"TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CERTUS AI, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMA..."
Defines the parties, the scope of the agreement, and incorporates the Privacy Policy by reference; also establishes that accessing or using the Services constitutes acceptance of the Terms, creating a binding agreement condition.
"Welcome to Certus AI. These Terms of Use ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Certus AI, Inc. ("Certus AI," "Company," "we," "us," or "our") governing your access to and use of our webs..."
Clause A states that SMS opt-in information is used 'solely by Certus AI,' which directly conflicts with Clause B's general statement that information (which could include SMS opt-in data) is shared with various third-party vendors, including marketing and advertising platforms, for services performed on Certus AI's behalf.
" 9.5 No Sharing of SMS Opt-In Data We will not sell, rent, or share your phone number or SMS opt-in consent with any third parties or affiliates for their own marketing purposes. Your SMS opt-in information is used solely by Certus AI for the purposes described in this Section 9. 9.6 Supported Carriers Our SMS program is supported by major U.S. carriers. Carriers are not liable for delayed or undelivered messages. T-Mobile is not liable for delayed or undelivered messages. "
" We share information with third-party vendors, service providers, and contractors who perform services on our behalf, including but not limited to: cloud hosting and infrastructure providers (AWS, Google Cloud, etc.), payment processors, POS system integrations (Toast, Square, Clover, NCR, and others), analytics and marketing platforms (Google Analytics, Hyros, SalesLoft), advertising platforms (Meta), customer support tools, email and communication service providers, and consent management (CookieYes)."
Across documentsClause A states that certain information is automatically collected upon access, while Clause B describes a consent mechanism allowing users to decline non-essential tracking technologies that would collect much of that same information.
"When you access our website or Services, we automatically collect certain information, including: device information (device type, operating system, unique device identifiers), browser information (browser type, version, language preferences), IP address and general geographic location, pages visited, time spent on pages, and navigation paths, referring URLs and exit pages, date and time of access, and clickstream data and interaction patterns. "
" We use CookieYes as our consent management platform. When you first visit our website from a region covered by applicable privacy laws (including the European Union, United Kingdom, California, and Canada), you will be presented with a consent banner that allows you to:Accept All cookies and tracking technologiesDecline all non-essential cookies and tracking technologiesCustomize your preferences by cookie category (Analytics, Functional, Marketing)You can change your consent preferences at any time by clicking the "Revisit Consent" button available on our website.Non-essential tracking technologies are blocked until you provide consent. If you decline cookies, we will only use essential cookies necessary for the basic operation of our website. This means advertising pixels (such as Meta Pixel) will not fire, analytics tools will not track your visit, and your activity will not be used for retargeting or attribution.You can also control cookies through your browser settings. Most browsers allow you to refuse cookies, delete cookies, or be notified when a cookie is set. Please note that disabling cookies may affect the functionality of our Services.You can opt out of interest-based advertising through: the Digital Advertising Alliance (DAA) at optout.aboutads.info, the Network Advertising Initiative (NAI) at optout.networkadvertising.org, the European Interactive Digital Advertising Alliance (EDAA) at youronlinechoices.eu, and individual platform settings (Google, Meta, etc.)."
Within one document
Evidence appendix
Showing priority citations first. The full appendix is available for audit trails; not every citation is a severe risk.
"You agree not to use the Services to: violate any applicable law, regulation, or third-party rights; transmit any material that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable; impersonate any person or entity or misrepresent your affiliation with any person or entity; interfere with or disrupt the Services or servers or networks connected to the Services; attempt to gain unauthorized access to any portion of the Services or any other systems or networks; use the Services for any fraudulent or deceptive purpose; transmit spam, chain letters, or other unsolicited communications; collect or harvest any information about other users without their consent; use any automated means to access the Services without our express written permission; reverse engineer, decompile, or disassemble any aspect of the Services; or use the Services in any manner that could damage, disable, overburden, or impair our servers or networks. "
Prohibits a list of conduct including violating laws, transmitting harmful material, impersonating persons, disrupting services, gaining unauthorized access, fraud, and spam; these are enforceable use restrictions on the platform.
AI-generated interpretation, not legal advice.
"TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CERTUS AI, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE OR WHETHER CERTUS AI WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CERTUS AI'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO CERTUS AI IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100). THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF THE THEORY OF LIABILITY, WHETHER BASED ON WARRANTY, CONTRACT, STATUTE, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE. "
Caps Certus AI's aggregate liability to the user and excludes all indirect, incidental, special, consequential, punitive, and exemplary damages to the maximum extent permitted by law, regardless of foreseeability; significantly limits user remedies.
AI-generated interpretation, not legal advice.
" We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Voice recordings and call data are retained for the duration of our service agreement with the relevant restaurant partner and for a reasonable period thereafter. Account information is retained for the duration of your account and for a reasonable period thereafter. Cookie and tracking data is retained for the periods specified in Section 3.2 above, or until you withdraw consent. When we no longer need to retain your information, we will securely delete or anonymize it."
Establishes obligations for how long different categories of personal information are retained: general data for as long as necessary to fulfill stated purposes, voice recordings and call data for the duration of the service agreement plus a reasonable period, account information for the account duration plus a reasonable period, and cookie/tracking data for periods specified elsewhere or until consent is withdrawn, with deletion or anonymization required when data is no longer needed.
AI-generated interpretation, not legal advice.
"THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. CERTUS AI DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY INFORMATION PROVIDED THROUGH THE SERVICES, INCLUDING AI-GENERATED RESPONSES. YOU ACKNOWLEDGE THAT AI TECHNOLOGY IS EVOLVING AND MAY PRODUCE UNEXPECTED OR INCORRECT RESULTS. CERTUS AI DISCLAIMS ALL LIABILITY FOR ANY ERRORS, OMISSIONS, OR INACCURACIES IN AI-GENERATED CONTENT OR ACTIONS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. "
Disclaims all express and implied warranties for the Services, including fitness for purpose and non-infringement, and specifically disclaims warranties regarding the accuracy of AI-generated responses; limits Certus AI's liability exposure by providing no warranty coverage.
AI-generated interpretation, not legal advice.
"You agree to indemnify, defend, and hold harmless Certus AI and its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: your use of the Services; your violation of these Terms; your violation of any applicable law or regulation; your violation of any third-party rights, including intellectual property rights or privacy rights; any content you provide to us; your failure to obtain required consents from callers; or any dispute between you and your customers arising from the use of our Services. "
Requires the user to indemnify, defend, and hold harmless Certus AI and its affiliates from claims arising out of the user's use of the Services, violations of the Terms, violations of law, violations of third-party rights, user-provided content, and failure to obtain required caller consents; shifts financial risk of claims to the user.
AI-generated interpretation, not legal advice.
" We share information with third-party vendors, service providers, and contractors who perform services on our behalf, including but not limited to: cloud hosting and infrastructure providers (AWS, Google Cloud, etc.), payment processors, POS system integrations (Toast, Square, Clover, NCR, and others), analytics and marketing platforms (Google Analytics, Hyros, SalesLoft), advertising platforms (Meta), customer support tools, email and communication service providers, and consent management (CookieYes)."
Identifies categories and named examples of third-party service providers with whom information is shared, including cloud hosting, payment processors, POS integrations, analytics, advertising, and consent management platforms, establishing the scope of subprocessor data sharing.
AI-generated interpretation, not legal advice.
" When you interact with our AI agents on behalf of a restaurant, we share relevant information with that restaurant partner, including order details, contact information, and conversation records necessary to fulfill your orders and provide customer service."
Obligates the company to share user order details, contact information, and conversation records with the relevant restaurant partner when the user interacts with AI agents on that restaurant's behalf, for the purpose of order fulfillment and customer service.
AI-generated interpretation, not legal advice.
" 15.1 Informal Resolution Before initiating any formal dispute resolution proceedings, you agree to first contact us at info@certus-ai.com to attempt to resolve any dispute informally. We will attempt to resolve the dispute through good faith negotiations for at least thirty (30) days. 15.2 Binding Arbitration If we cannot resolve a dispute informally, you and Certus AI agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in the English language and shall take place in Delaware or another mutually agreed location. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction. 15.3 Class Action Waiver YOU AND CERTUS AI AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING. 15.4 Exceptions Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights. "
Requires informal dispute resolution before formal proceedings, then mandates binding arbitration administered by a named arbitration body for disputes arising out of the Terms or Services; establishes the procedural framework for resolving disputes between the parties.
AI-generated interpretation, not legal advice.
"Certus AI may send SMS (text) messages to individuals who voluntarily provide their phone number and explicitly opt in to receive SMS communications through our website forms (such as the Book a Demo form). These messages are limited to transactional communications related to our Services, including demo confirmations, appointment reminders, meeting links, and implementation updates.No Sharing of SMS Opt-In Data. Certus AI will not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or personal information collected through our SMS opt-in process to any third party or affiliate for their own marketing purposes. Phone numbers collected for SMS communications are used solely by Certus AI to send the transactional messages described at the time of opt-in.Opting Out. You may opt out of SMS messages at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation and no further SMS messages will be sent unless you re-subscribe.Help. For questions about our SMS program, reply HELP to any message or contact us at info@certus-ai.com.Message Frequency and Rates. Message frequency varies based on your interactions with Certus AI. Message and data rates may apply depending on your mobile carrier and plan. Certus AI is not responsible for carrier charges."
Restricts SMS communications to transactional messages for opted-in users and prohibits the sale, rental, loan, trade, lease, or other profitable transfer of SMS opt-in phone numbers or personal information to third parties — user-favorable restriction on data sharing.
AI-generated interpretation, not legal advice.
" 9.5 No Sharing of SMS Opt-In Data We will not sell, rent, or share your phone number or SMS opt-in consent with any third parties or affiliates for their own marketing purposes. Your SMS opt-in information is used solely by Certus AI for the purposes described in this Section 9. 9.6 Supported Carriers Our SMS program is supported by major U.S. carriers. Carriers are not liable for delayed or undelivered messages. T-Mobile is not liable for delayed or undelivered messages. "
Prohibits Certus AI from selling, renting, or sharing the user's phone number or SMS opt-in consent with third parties or affiliates for their own marketing purposes; protects users by restricting onward sharing of SMS opt-in data — user-favorable. Also limits carrier liability for message delivery.
AI-generated interpretation, not legal advice.
" If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including: the right to know what personal information we collect, use, disclose, and sell; the right to delete personal information (subject to certain exceptions); the right to opt out of the sale or sharing of personal information; the right to correct inaccurate personal information; the right to limit the use of sensitive personal information; and the right to non-discrimination for exercising your privacy rights.We do not sell your personal information. We do share certain information with advertising platforms (such as Meta) for targeted advertising purposes, which may constitute "sharing" under the CPRA. You can opt out of this sharing by declining marketing cookies via our consent banner.To exercise these rights, please contact us using the information provided below. We will verify your identity before processing your request."
Enumerates specific rights for qualifying residents under named statutes including the right to know, delete, opt out of sale or sharing, correct, limit use of sensitive information, and non-discrimination, and states that the platform does not sell personal information — user-favorable statement restricting a risky practice.
AI-generated interpretation, not legal advice.
" Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to delete that information. If you believe we may have collected information from a child under 16, please contact us immediately."
Restricts collection of personal information from individuals under 16, establishes an obligation to delete such data if inadvertently collected, and invites reporting — user-favorable restriction prohibiting collection from minors.
AI-generated interpretation, not legal advice.
" 8.1 Call Recording and Monitoring Our Services may record, transcribe, and analyze calls handled by our AI agents. These recordings are used to provide the Services, improve AI performance, ensure quality, resolve disputes, and comply with legal obligations. You acknowledge and consent to such recording and analysis. 8.2 Caller Consent You are solely responsible for obtaining any required consent from callers for call recording in accordance with applicable laws, including but not limited to federal and state wiretapping and eavesdropping laws. You agree to implement appropriate disclosures to inform callers that their calls may be recorded and handled by an AI system. 8.3 AI Limitations You acknowledge that our AI agents, while advanced, have limitations. AI responses may occasionally be inaccurate, incomplete, or inappropriate. Certus AI does not guarantee that the AI will correctly understand all caller requests, accurately process all orders, or handle all situations appropriately. You are responsible for monitoring AI performance and having procedures in place to address errors or customer complaints. 8.4 Human Oversight We recommend that you maintain human oversight of AI-handled calls and have staff available to handle escalated calls, complex situations, or customer complaints. Certus AI is not responsible for any losses arising from the AI's failure to appropriately handle a call or escalate to a human agent. "
Grants Certus AI permission to record, transcribe, and analyze calls handled by its AI agents for purposes including service delivery, AI performance improvement, quality assurance, dispute resolution, and legal compliance; user acknowledges and consents to such recording and analysis. Also places the obligation to obtain caller consent on the user.
AI-generated interpretation, not legal advice.
" 9.1 SMS Consent and Opt-In Certus AI may send you SMS (text) messages related to our Services, including but not limited to: demo and meeting confirmations, appointment reminders, meeting links, implementation updates, and transactional notifications related to your account or service usage. By providing your phone number and checking the SMS consent checkbox on any Certus AI form (such as the Book a Demo form at https://www.certus-ai.com/book-a-demo), you expressly consent to receive automated transactional SMS messages from Certus AI at the phone number you provided. Consent to receive SMS messages is not a condition of purchasing any goods or services from Certus AI. You may submit forms and use our Services without opting into SMS communications. 9.2 Message Frequency and Rates Message frequency varies depending on your interactions with Certus AI and the status of your demo, onboarding, or active service. Message and data rates may apply depending on your mobile carrier and plan. Certus AI is not responsible for any charges your carrier may impose for receiving SMS messages. 9.3 Opting Out (STOP) You may opt out of receiving SMS messages from Certus AI at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message, and no further SMS messages will be sent to you unless you re-subscribe. 9.4 Help For help or questions about our SMS messaging program, reply HELP to any message you receive from Certus AI, or contact us at info@certus-ai.com. "
Describes the types of SMS messages Certus AI may send and establishes that providing a phone number and checking a consent checkbox constitutes express consent to receive automated transactional SMS messages; creates a consent-based permission for processing phone numbers for SMS communications.
AI-generated interpretation, not legal advice.
" We use CookieYes as our consent management platform. When you first visit our website from a region covered by applicable privacy laws (including the European Union, United Kingdom, California, and Canada), you will be presented with a consent banner that allows you to:Accept All cookies and tracking technologiesDecline all non-essential cookies and tracking technologiesCustomize your preferences by cookie category (Analytics, Functional, Marketing)You can change your consent preferences at any time by clicking the "Revisit Consent" button available on our website.Non-essential tracking technologies are blocked until you provide consent. If you decline cookies, we will only use essential cookies necessary for the basic operation of our website. This means advertising pixels (such as Meta Pixel) will not fire, analytics tools will not track your visit, and your activity will not be used for retargeting or attribution.You can also control cookies through your browser settings. Most browsers allow you to refuse cookies, delete cookies, or be notified when a cookie is set. Please note that disabling cookies may affect the functionality of our Services.You can opt out of interest-based advertising through: the Digital Advertising Alliance (DAA) at optout.aboutads.info, the Network Advertising Initiative (NAI) at optout.networkadvertising.org, the European Interactive Digital Advertising Alliance (EDAA) at youronlinechoices.eu, and individual platform settings (Google, Meta, etc.)."
Describes the consent management procedure using CookieYes, specifying that users in covered regions are presented with a consent banner offering options to accept, decline, or customize cookie preferences, and that consent can be revised at any time; also states that non-essential tracking technologies are subject to this procedure.
AI-generated interpretation, not legal advice.
" Certus AI, Inc. ("Certus AI," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites ( www.certus-ai.com and implementcertus-ai.com), use our voice AI services, or interact with our platform in any way.By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Services."
Introductory clause identifies the entity, states the policy's scope over websites and voice AI services, and incorporates user consent to data collection and use as a condition of accessing the services; also states the consequence of non-agreement (no access).
AI-generated interpretation, not legal advice.
"We may collect personal information that you voluntarily provide to us when you register for an account, express interest in obtaining information about us or our products and Services, participate in activities on the Services, or otherwise contact us. This includes: name, email address, phone number, mailing address, business name and details, payment information (credit card numbers, billing address), account credentials (username and password), and any other information you choose to provide."
Defines the categories of personal information voluntarily collected from users upon registration or interaction, including name, contact details, payment information, and credentials; establishes the scope of collection obligations.
AI-generated interpretation, not legal advice.
"As a voice AI platform for restaurants, we collect and process: voice recordings and transcriptions of calls handled by our AI agents, call metadata (duration, timestamps, caller phone numbers), order information and transaction details, customer preferences and order history, and conversation logs between customers and our AI agents. This data is essential for providing our core services, improving AI performance, and enabling restaurants to serve their customers effectively."
Defines the categories of voice and call data collected and processed by the platform, including recordings, transcriptions, call metadata, order information, and conversation logs, and states the purposes for which this data is essential.
AI-generated interpretation, not legal advice.
Clause detail — protections, your obligations, and coverage
Every clause below is a verbatim quote from Certus AI's own published policy, read in full and linked to its exact location. Protections and user obligations are reported separately from risk because they are different kinds of clause — an obligation on you is not a risk to your data. Informational only, not legal advice.
✅ Protections found
0 verified clausesClauses in Certus AI's policies that work in your favour — commitments the platform made to you.
No protective clause has been verified in Certus AI's published policies yet. That means we did not find one in the documents we read — not that the platform offers nothing.
📋 Rules you must follow
0 verified clausesWhat Certus AI requires of YOU. These are your obligations, not risks to your data or IP, so they are cited here and excluded from this platform's risk rating.
No user-conduct rule has been verified in Certus AI's published policies yet.
What the policies actually cover
0 topicsNone of Certus AI's verified clauses has been assigned a topic yet. The clause-trust review has not reached this platform's findings.
Clause intelligence
Canonical clauses and stance patterns extracted from the same gate-verified citations shown on this page.
The clause allows indefinite, perpetual, or necessity-based retention.
“ We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Voice recordings and call data are retained for the duration of our service agreement with the relevant restaurant partner and for a reasonable period thereafter. Account information is retained for the duration of your account and...”Open source citation
The clause imposes arbitration, class-action waiver, or jury-trial waiver terms.
“ 15.1 Informal Resolution Before initiating any formal dispute resolution proceedings, you agree to first contact us at info@certus-ai.com to attempt to resolve any dispute informally. We will attempt to resolve the dispute through good faith negotiations for at least thirty (30) days. 15.2 Binding Arbitration If we cannot resolve a dispute informally, you and Certus AI agree that any dispute, claim, or controv...”Open source citation
The clause includes sublicensable, transferable, or assignable rights.
“ 7.1 Our Intellectual Property The Services, including all content, features, functionality, software, algorithms, AI models, designs, text, graphics, logos, and trademarks, are owned by Certus AI or its licensors and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws. Nothing in these Terms grants you any right, title, or interest in our intellectual property except...”Open source citation
The clause grants a broad content license.
“ 7.1 Our Intellectual Property The Services, including all content, features, functionality, software, algorithms, AI models, designs, text, graphics, logos, and trademarks, are owned by Certus AI or its licensors and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws. Nothing in these Terms grants you any right, title, or interest in our intellectual property except...”Open source citation
The clause appears to reserve or claim ownership rights for the platform.
“ 4.1 Subscription Plans Access to our Services may require a paid subscription. Subscription plans, pricing, and features are described on our website or in a separate service agreement. We reserve the right to modify our pricing and subscription plans at any time, with reasonable notice to existing subscribers. 4.2 Payment Terms By subscribing to our Services, you agree to pay all applicable fees as described ...”Open source citation
Tier matrix
Plan-level conditions detected from citation-backed clauses. Empty tiers mean AIRIN has not captured decisive tier language yet.
| Tier | Surface | Verdict | Risk | Citations |
|---|---|---|---|---|
| All applicable tiers | data retention | conditional | MEDIUM | 1 |
| All applicable tiers | governing law disputes | conditional | MEDIUM | 2 |
| All applicable tiers | indemnity liability | conditional | MEDIUM | 1 |
| All applicable tiers | privacy data use | worsens | HIGH | 3 |
| All applicable tiers | subprocessors data sharing | conditional | MEDIUM | 3 |
| All applicable tiers | training use | worsens | HIGH | 1 |
| Free | indemnity liability | conditional | MEDIUM | 1 |
| Pro / Paid | indemnity liability | conditional | MEDIUM | 1 |
| Pro / Paid | tier differences | worsens | HIGH | 2 |
| Team / Business | moderation enforcement | conditional | MEDIUM | 1 |
| Team / Business | output ownership | worsens | HIGH | 3 |
Policy evolution
Open full timelineBefore/after stance changes across captured policy versions. When no material delta exists yet, AIRIN shows the latest citation-backed stance events instead.
Latest stance: sale or sell on privacy data use
“Certus AI may send SMS (text) messages to individuals who voluntarily provide their phone number and explicitly opt in to receive SMS communications through our website forms (such as the Book a Demo form). These messages are limited to transactional communications related to our Services, including demo confirmations, appointment reminders, meeting links, and implementation updates.No Sharing of SMS Opt-In Data. Certus AI will not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or personal information collected through our SMS opt-in process to any third party or affiliate for their own marketing purposes. Phone numbers collected for SMS communications are used solely by Certus AI to send the transactional messages described at the time of opt-in.Opting Out. You may opt out of SMS messages at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation and no further SMS messages will be sent unless you re-subscribe.Help. For questions about our SMS program, reply HELP to any message or contact us at info@certus-ai.com.Message Frequency and Rates. Message frequency varies based on your interactions with Certus AI. Message and data rates may apply depending on your mobile carrier and plan. Certus AI is not responsible for carrier charges.”Open timeline citation
Latest stance: third party or vendor sharing on privacy data use
“Certus AI may send SMS (text) messages to individuals who voluntarily provide their phone number and explicitly opt in to receive SMS communications through our website forms (such as the Book a Demo form). These messages are limited to transactional communications related to our Services, including demo confirmations, appointment reminders, meeting links, and implementation updates.No Sharing of SMS Opt-In Data. Certus AI will not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or personal information collected through our SMS opt-in process to any third party or affiliate for their own marketing purposes. Phone numbers collected for SMS communications are used solely by Certus AI to send the transactional messages described at the time of opt-in.Opting Out. You may opt out of SMS messages at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation and no further SMS messages will be sent unless you re-subscribe.Help. For questions about our SMS program, reply HELP to any message or contact us at info@certus-ai.com.Message Frequency and Rates. Message frequency varies based on your interactions with Certus AI. Message and data rates may apply depending on your mobile carrier and plan. Certus AI is not responsible for carrier charges.”Open timeline citation
Latest stance: sale or sell on privacy data use
“ If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including: the right to know what personal information we collect, use, disclose, and sell; the right to delete personal information (subject to certain exceptions); the right to opt out of the sale or sharing of personal information; the right to correct inaccurate personal information; the right to limit the use of sensitive personal information; and the right to non-discrimination for exercising your privacy rights.We do not sell your personal information. We do share certain information with advertising platforms (such as Meta) for targeted advertising purposes, which may constitute "sharing" under the CPRA. You can opt out of this sharing by declining marketing cookies via our consent banner.To exercise these rights, please contact us using the information provided below. We will verify your identity before processing your request.”Open timeline citation
Latest stance: third party or vendor sharing on subprocessors data sharing
“ We share information with third-party vendors, service providers, and contractors who perform services on our behalf, including but not limited to: cloud hosting and infrastructure providers (AWS, Google Cloud, etc.), payment processors, POS system integrations (Toast, Square, Clover, NCR, and others), analytics and marketing platforms (Google Analytics, Hyros, SalesLoft), advertising platforms (Meta), customer support tools, email and communication service providers, and consent management (CookieYes).”Open timeline citation
Latest stance: training permitted on training use
“ We use the information we collect for various purposes, including: providing, operating, and maintaining our Services; processing and completing transactions, including order processing through our AI agents; improving, personalizing, and expanding our Services; training and improving our AI models and voice recognition capabilities; understanding and analyzing how you use our Services; developing new products, services, features, and functionality; communicating with you, including for customer service, updates, and marketing; sending you promotional communications (with your consent where required); processing payments and preventing fraud; measuring the effectiveness of our advertising campaigns; complying with legal obligations; and protecting our rights, privacy, safety, or property.”Open timeline citation
Latest stance: indefinite or necessity based on data retention
“ We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Voice recordings and call data are retained for the duration of our service agreement with the relevant restaurant partner and for a reasonable period thereafter. Account information is retained for the duration of your account and for a reasonable period thereafter. Cookie and tracking data is retained for the periods specified in Section 3.2 above, or until you withdraw consent. When we no longer need to retain your information, we will securely delete or anonymize it.”Open timeline citation
Latest stance: third party or vendor sharing on subprocessors data sharing
“ When you interact with our AI agents on behalf of a restaurant, we share relevant information with that restaurant partner, including order details, contact information, and conversation records necessary to fulfill your orders and provide customer service.”Open timeline citation
Latest stance: arbitration or waiver on governing law disputes
“ 15.1 Informal Resolution Before initiating any formal dispute resolution proceedings, you agree to first contact us at info@certus-ai.com to attempt to resolve any dispute informally. We will attempt to resolve the dispute through good faith negotiations for at least thirty (30) days. 15.2 Binding Arbitration If we cannot resolve a dispute informally, you and Certus AI agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in the English language and shall take place in Delaware or another mutually agreed location. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction. 15.3 Class Action Waiver YOU AND CERTUS AI AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING. 15.4 Exceptions Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights. ”Open timeline citation
Capture recency
- Privacy Policy:Last captured 2026-07-19· verified 2026-07-19verified once — not yet re-verified
Dates state when our pipeline captured and verified each document — not when the vendor last changed it. Documents are re-scanned on a recurring cadence; a document verified once says so until a re-scan confirms it again.
53 findings first captured First scan: July 2026.
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Every finding above is a verbatim quote from Certus AI's own published policy, captured to an immutable snapshot and read in full through a two-gate verification pipeline. Confidence labels and any analysis are AI-generated and informational only — not legal advice.
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