Before/after stance changes across captured policy versions, with exact citations. If no before/after delta is available yet, AIRIN shows the latest citation-backed stance events instead.
No before/after stance delta is available for this filter yet. Latest citation-backed stance events are shown below.
Jul 20, 2026privacyhigh
data sharing
Latest stance: sale or sell
“Certus AI may send SMS (text) messages to individuals who voluntarily provide their phone number and explicitly opt in to receive SMS communications through our website forms (such as the Book a Demo form). These messages are limited to transactional communications related to our Services, including demo confirmations, appointment reminders, meeting links, and implementation updates.No Sharing of SMS Opt-In Data. Certus AI will not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or personal information collected through our SMS opt-in process to any third party or affiliate for their own marketing purposes. Phone numbers collected for SMS communications are used solely by Certus AI to send the transactional messages described at the time of opt-in.Opting Out. You may opt out of SMS messages at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation and no further SMS messages will be sent unless you re-subscribe.Help. For questions about our SMS program, reply HELP to any message or contact us at info@certus-ai.com.Message Frequency and Rates. Message frequency varies based on your interactions with Certus AI. Message and data rates may apply depending on your mobile carrier and plan. Certus AI is not responsible for carrier charges.”
Open citationJul 20, 2026privacymedium
data sharing
Latest stance: third party or vendor sharing
“Certus AI may send SMS (text) messages to individuals who voluntarily provide their phone number and explicitly opt in to receive SMS communications through our website forms (such as the Book a Demo form). These messages are limited to transactional communications related to our Services, including demo confirmations, appointment reminders, meeting links, and implementation updates.No Sharing of SMS Opt-In Data. Certus AI will not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or personal information collected through our SMS opt-in process to any third party or affiliate for their own marketing purposes. Phone numbers collected for SMS communications are used solely by Certus AI to send the transactional messages described at the time of opt-in.Opting Out. You may opt out of SMS messages at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation and no further SMS messages will be sent unless you re-subscribe.Help. For questions about our SMS program, reply HELP to any message or contact us at info@certus-ai.com.Message Frequency and Rates. Message frequency varies based on your interactions with Certus AI. Message and data rates may apply depending on your mobile carrier and plan. Certus AI is not responsible for carrier charges.”
Open citationJul 20, 2026privacyhigh
data sharing
Latest stance: sale or sell
“ If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including: the right to know what personal information we collect, use, disclose, and sell; the right to delete personal information (subject to certain exceptions); the right to opt out of the sale or sharing of personal information; the right to correct inaccurate personal information; the right to limit the use of sensitive personal information; and the right to non-discrimination for exercising your privacy rights.We do not sell your personal information. We do share certain information with advertising platforms (such as Meta) for targeted advertising purposes, which may constitute "sharing" under the CPRA. You can opt out of this sharing by declining marketing cookies via our consent banner.To exercise these rights, please contact us using the information provided below. We will verify your identity before processing your request.”
Open citationJul 20, 2026subprocessors / sharingmedium
data sharing
Latest stance: third party or vendor sharing
“ We share information with third-party vendors, service providers, and contractors who perform services on our behalf, including but not limited to: cloud hosting and infrastructure providers (AWS, Google Cloud, etc.), payment processors, POS system integrations (Toast, Square, Clover, NCR, and others), analytics and marketing platforms (Google Analytics, Hyros, SalesLoft), advertising platforms (Meta), customer support tools, email and communication service providers, and consent management (CookieYes).”
Open citationJul 20, 2026traininghigh
model training
Latest stance: training permitted
“ We use the information we collect for various purposes, including: providing, operating, and maintaining our Services; processing and completing transactions, including order processing through our AI agents; improving, personalizing, and expanding our Services; training and improving our AI models and voice recognition capabilities; understanding and analyzing how you use our Services; developing new products, services, features, and functionality; communicating with you, including for customer service, updates, and marketing; sending you promotional communications (with your consent where required); processing payments and preventing fraud; measuring the effectiveness of our advertising campaigns; complying with legal obligations; and protecting our rights, privacy, safety, or property.”
Open citationJul 20, 2026retentionmedium
retention
Latest stance: indefinite or necessity based
“ We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Voice recordings and call data are retained for the duration of our service agreement with the relevant restaurant partner and for a reasonable period thereafter. Account information is retained for the duration of your account and for a reasonable period thereafter. Cookie and tracking data is retained for the periods specified in Section 3.2 above, or until you withdraw consent. When we no longer need to retain your information, we will securely delete or anonymize it.”
Open citationJul 20, 2026subprocessors / sharingmedium
data sharing
Latest stance: third party or vendor sharing
“ When you interact with our AI agents on behalf of a restaurant, we share relevant information with that restaurant partner, including order details, contact information, and conversation records necessary to fulfill your orders and provide customer service.”
Open citationJul 20, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“ 15.1 Informal Resolution Before initiating any formal dispute resolution proceedings, you agree to first contact us at info@certus-ai.com to attempt to resolve any dispute informally. We will attempt to resolve the dispute through good faith negotiations for at least thirty (30) days. 15.2 Binding Arbitration If we cannot resolve a dispute informally, you and Certus AI agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in the English language and shall take place in Delaware or another mutually agreed location. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction. 15.3 Class Action Waiver YOU AND CERTUS AI AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING. 15.4 Exceptions Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights. ”
Open citationJul 20, 2026indemnity / liabilitymedium
legal burden
Latest stance: liability limited
“THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. CERTUS AI DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY INFORMATION PROVIDED THROUGH THE SERVICES, INCLUDING AI-GENERATED RESPONSES. YOU ACKNOWLEDGE THAT AI TECHNOLOGY IS EVOLVING AND MAY PRODUCE UNEXPECTED OR INCORRECT RESULTS. CERTUS AI DISCLAIMS ALL LIABILITY FOR ANY ERRORS, OMISSIONS, OR INACCURACIES IN AI-GENERATED CONTENT OR ACTIONS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. ”
Open citationJul 20, 2026indemnity / liabilitymedium
legal burden
Latest stance: liability limited
“TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CERTUS AI, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE OR WHETHER CERTUS AI WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CERTUS AI'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO CERTUS AI IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100). THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF THE THEORY OF LIABILITY, WHETHER BASED ON WARRANTY, CONTRACT, STATUTE, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE. ”
Open citationJul 20, 2026indemnity / liabilitymedium
legal burden
Latest stance: indemnity
“You agree to indemnify, defend, and hold harmless Certus AI and its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: your use of the Services; your violation of these Terms; your violation of any applicable law or regulation; your violation of any third-party rights, including intellectual property rights or privacy rights; any content you provide to us; your failure to obtain required consents from callers; or any dispute between you and your customers arising from the use of our Services. ”
Open citationJul 20, 2026ownershiphigh
content license
Latest stance: sublicensable or transferable
“ 7.1 Our Intellectual Property The Services, including all content, features, functionality, software, algorithms, AI models, designs, text, graphics, logos, and trademarks, are owned by Certus AI or its licensors and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws. Nothing in these Terms grants you any right, title, or interest in our intellectual property except for the limited license to use the Services as expressly permitted herein. 7.2 License to Use Services Subject to your compliance with these Terms, Certus AI grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes. This license does not include the right to sublicense, resell, distribute, or make the Services available to any third party. 7.3 Your Content You retain ownership of any content, data, or information you provide to us in connection with the Services ("Your Content"). By providing Your Content, you grant Certus AI a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display Your Content as necessary to provide the Services and to improve our AI models and technology. 7.4 Feedback If you provide us with any feedback, suggestions, or ideas regarding the Services ("Feedback"), you grant us an unlimited, irrevocable, perpetual, royalty-free license to use, modify, and incorporate such Feedback into our products and services without any obligation to you. ”
Open citationJul 20, 2026tier differencesmedium
tier condition
Latest stance: rights or controls vary by tier
“ 4.1 Subscription Plans Access to our Services may require a paid subscription. Subscription plans, pricing, and features are described on our website or in a separate service agreement. We reserve the right to modify our pricing and subscription plans at any time, with reasonable notice to existing subscribers. 4.2 Payment Terms By subscribing to our Services, you agree to pay all applicable fees as described in your subscription plan or service agreement. Payments are due in advance on a monthly or annual basis, as specified. All fees are non-refundable except as expressly stated in these Terms or required by law. We may use third-party payment processors to process payments. Your use of such payment processors is subject to their terms and privacy policies. 4.3 Usage-Based Charges Certain Services may include usage-based charges (e.g., per-call fees, overage charges, or transaction fees). These charges will be clearly communicated and billed in accordance with your subscription plan or service agreement. 4.4 Taxes You are responsible for all applicable taxes, duties, and levies arising from your use of the Services, excluding taxes based on Certus AI's net income. ”
Open citationJul 20, 2026ownershipmedium
content license
Latest stance: broad license
“ 7.1 Our Intellectual Property The Services, including all content, features, functionality, software, algorithms, AI models, designs, text, graphics, logos, and trademarks, are owned by Certus AI or its licensors and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws. Nothing in these Terms grants you any right, title, or interest in our intellectual property except for the limited license to use the Services as expressly permitted herein. 7.2 License to Use Services Subject to your compliance with these Terms, Certus AI grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes. This license does not include the right to sublicense, resell, distribute, or make the Services available to any third party. 7.3 Your Content You retain ownership of any content, data, or information you provide to us in connection with the Services ("Your Content"). By providing Your Content, you grant Certus AI a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display Your Content as necessary to provide the Services and to improve our AI models and technology. 7.4 Feedback If you provide us with any feedback, suggestions, or ideas regarding the Services ("Feedback"), you grant us an unlimited, irrevocable, perpetual, royalty-free license to use, modify, and incorporate such Feedback into our products and services without any obligation to you. ”
Open citationJul 20, 2026tier differenceshigh
content ownership
Latest stance: platform claims or reserves rights
“ 4.1 Subscription Plans Access to our Services may require a paid subscription. Subscription plans, pricing, and features are described on our website or in a separate service agreement. We reserve the right to modify our pricing and subscription plans at any time, with reasonable notice to existing subscribers. 4.2 Payment Terms By subscribing to our Services, you agree to pay all applicable fees as described in your subscription plan or service agreement. Payments are due in advance on a monthly or annual basis, as specified. All fees are non-refundable except as expressly stated in these Terms or required by law. We may use third-party payment processors to process payments. Your use of such payment processors is subject to their terms and privacy policies. 4.3 Usage-Based Charges Certain Services may include usage-based charges (e.g., per-call fees, overage charges, or transaction fees). These charges will be clearly communicated and billed in accordance with your subscription plan or service agreement. 4.4 Taxes You are responsible for all applicable taxes, duties, and levies arising from your use of the Services, excluding taxes based on Certus AI's net income. ”
Open citationJul 20, 2026ownershiplow
content ownership
Latest stance: user retains rights
“ 7.1 Our Intellectual Property The Services, including all content, features, functionality, software, algorithms, AI models, designs, text, graphics, logos, and trademarks, are owned by Certus AI or its licensors and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws. Nothing in these Terms grants you any right, title, or interest in our intellectual property except for the limited license to use the Services as expressly permitted herein. 7.2 License to Use Services Subject to your compliance with these Terms, Certus AI grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes. This license does not include the right to sublicense, resell, distribute, or make the Services available to any third party. 7.3 Your Content You retain ownership of any content, data, or information you provide to us in connection with the Services ("Your Content"). By providing Your Content, you grant Certus AI a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display Your Content as necessary to provide the Services and to improve our AI models and technology. 7.4 Feedback If you provide us with any feedback, suggestions, or ideas regarding the Services ("Feedback"), you grant us an unlimited, irrevocable, perpetual, royalty-free license to use, modify, and incorporate such Feedback into our products and services without any obligation to you. ”
Open citationJul 20, 2026governing lawhigh
content ownership
Latest stance: platform claims or reserves rights
“We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by posting the updated Terms on our website and updating the "Last Updated" date. We may also provide additional notice, such as by sending you an email. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Services. ”
Open citationJul 20, 2026moderationmedium
data sharing
Latest stance: third party or vendor sharing
“ 5.1 Lawful Use You agree to use the Services only for lawful purposes and in compliance with all applicable federal, state, local, and international laws and regulations. You are solely responsible for ensuring that your use of the Services complies with all laws applicable to your business, including but not limited to consumer protection laws, telemarketing regulations, and food service regulations. 5.2 Content Accuracy You are responsible for providing accurate and up-to-date information for use by our AI agents, including but not limited to menu items, prices, hours of operation, allergen information, and promotional offers. Certus AI is not responsible for errors or omissions resulting from inaccurate information provided by you. 5.3 Prohibited Conduct You agree not to misuse the Services, provide false information, or use the Services in any manner that could harm Certus AI, other users, or third parties. You are responsible for all activity conducted through your account. 5.4 POS Integration If you integrate our Services with your POS system, you are responsible for ensuring proper configuration, maintaining the integration, and verifying that orders are accurately transmitted. You grant Certus AI the necessary permissions to access your POS system as required to provide the Services. ”
Open citationJul 20, 2026subprocessors / sharingmedium
data sharing
Latest stance: third party or vendor sharing
“ 9.5 No Sharing of SMS Opt-In Data We will not sell, rent, or share your phone number or SMS opt-in consent with any third parties or affiliates for their own marketing purposes. Your SMS opt-in information is used solely by Certus AI for the purposes described in this Section 9. 9.6 Supported Carriers Our SMS program is supported by major U.S. carriers. Carriers are not liable for delayed or undelivered messages. T-Mobile is not liable for delayed or undelivered messages. ”
Open citationGenerated from live stance events. Informational only, not legal advice.