privacy data use · ai addendum
Certus AI policy finding
“ 8.1 Call Recording and Monitoring Our Services may record, transcribe, and analyze calls handled by our AI agents. These recordings are used to provide the Services, improve AI performance, ensure quality, resolve disputes, and comply with legal obligations. You acknowledge and consent to such recording and analysis. 8.2 Caller Consent You are solely responsible for obtaining any required consent from callers for call recording in accordance with applicable laws, including but not limited to federal and state wiretapping and eavesdropping laws. You agree to implement appropriate disclosures to inform callers that their calls may be recorded and handled by an AI system. 8.3 AI Limitations You acknowledge that our AI agents, while advanced, have limitations. AI responses may occasionally be inaccurate, incomplete, or inappropriate. Certus AI does not guarantee that the AI will correctly understand all caller requests, accurately process all orders, or handle all situations appropriately. You are responsible for monitoring AI performance and having procedures in place to address errors or customer complaints. 8.4 Human Oversight We recommend that you maintain human oversight of AI-handled calls and have staff available to handle escalated calls, complex situations, or customer complaints. Certus AI is not responsible for any losses arising from the AI's failure to appropriately handle a call or escalate to a human agent. ”
- Document
- ai addendum
- Captured
- 2026-07-19
- Location
- § 8 (Voice AI and Call Recording Terms)
- Snapshot SHA-256
- 2cc5479942ee3385c72a685999fa0d069b32ea646afa1d33bdbc4fddf6c69884
Informational only, not legal advice. Terms change; verify the source and capture date.