Retell AI policy evolution
Before/after stance changes across captured policy versions, with exact citations. If no before/after delta is available yet, AIRIN shows the latest citation-backed stance events instead.
No before/after stance delta is available for this filter yet. Latest citation-backed stance events are shown below.
Aug 28, 2026trainingmedium
model training
Latest stance: training with opt out
“If you do not opt-out of recording, you give Retell AI permission to record calls made using the Service and process communication data (“Communications”) and User Content for offering AI-powered analytics and the development, training, and improvement of artificial intelligence and machine learning models that are included in the Service. However, before being used for these purposes, the data will be de-identified and aggregated using commercially reasonable industry-standard technologies. Nothing in this section shall lessen or restrict your obligations under the applicable laws, as described in Section 4.”
Open citationAug 28, 2026traininghigh
model training
Latest stance: training permitted
“10.1 In General All rights, title, and interests in the Service, and any content contained herein made available by Retell AI, including without limitation, the platform, APIs, models, algorithms, data sets, databases, and all other intellectual property of Retell AI and all derivative works of thereof, are the exclusive property of Retell AI, except as otherwise stated. The Service is made available to you for your legitimate business use only. Retell AI and its licensors own this entire website, including the names, logos, trademarks, service marks (collectively, the “Marks”), and any related or underlying technology, except User Content. The Service’s content may also be covered by applicable copyright or other intellectual property laws and treaties. Without the prior written consent of Retell AI, you are not permitted to make use of any of its Marks. You are expressly prohibited from reverse engineering, decompiling, or otherwise attempting to derive source code or underlying models. Retell AI may collect and use aggregated and de-identified data derived from Customer’s and its consumer’s use of the Services for purposes of operating, improving, and developing the Services, provided such data cannot reasonably be used to identify Customer, its users, or any consumers. In addition to the foregoing, Customer shall not: (a) use AI-generated voices or content produced by the Services to train, improve, or develop models or services that compete with Retell AI; (b) scrape, crawl, or use any automated means to extract data, voice samples, model outputs, or other content from the Services; (c) remove, alter, or obscure any proprietary notices, watermarks, or attribution contained in or generated by the Services; (d) use the Services for benchmarking or competitive”
Open citationJul 20, 2026traininghigh
model training
Latest stance: training permitted
“We use the personal information that we collected or receive: to create and manage customer accounts, and to provide, support, maintain, improve and develop our Services; to verify your identity, authenticate your account, and prevent unauthorized access; to route and deliver voice, text, and other communications through the Services on behalf of our customers; to train the artificial intelligence models that support our Services or that support our business and administrative functions; gather analysis or valuable information so that we can improve our Service; to monitor the usage of our Service; to allow you to use the interactive features of our website, emails, social media profiles or our Services; to administer our business, including for account administration, accounting, auditing and compliance, business analytics, filing taxes, finance, forecasting, consolidated management and reporting, product strategy and revenue planning. to detect, prevent, and address technical issues, security incidents, fraud, abuse, and other harmful activity; improve, train, and enhance our AI models and related technologies; comply with applicable laws, regulations, and legal processes, and respond to lawful requests from public authorities; aggregate, anonymize, or de-identify personal information for research, analytics, benchmarking, and reporting purposes; detect, prevent, and address violations of our terms of use, or other abuse or misuse of our website or Services; carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection; to comply with legal and regulatory obligations, telecommunication service provider requirements and communications industry codes of practice, where”
Open citationJul 20, 2026trainingmedium
model training
Latest stance: training with opt out
“If you do not opt-out of recording, you give Retell AI permission to record calls made using the Service and process communication data (“Communications”) and User Content for offering AI-powered analytics and the development, training, and improvement of artificial intelligence and machine learning models that are included in the Service. However, before being used for these purposes, the data will be de-identified and aggregated using commercially reasonable industry-standard technologies. Nothing in this section shall lessen or restrict your obligations under the applicable laws, as described in Section 4.”
Open citationJul 20, 2026traininghigh
model training
Latest stance: training permitted
“10.1 In General All rights, title, and interests in the Service, and any content contained herein made available by Retell AI, including without limitation, the platform, APIs, models, algorithms, data sets, databases, and all other intellectual property of Retell AI and all derivative works of thereof, are the exclusive property of Retell AI, except as otherwise stated. The Service is made available to you for your legitimate business use only. Retell AI and its licensors own this entire website, including the names, logos, trademarks, service marks (collectively, the “Marks”), and any related or underlying technology, except User Content. The Service’s content may also be covered by applicable copyright or other intellectual property laws and treaties. Without the prior written consent of Retell AI, you are not permitted to make use of any of its Marks. You are expressly prohibited from reverse engineering, decompiling, or otherwise attempting to derive source code or underlying models. Retell AI may collect and use aggregated and de-identified data derived from Customer’s and its consumer’s use of the Services for purposes of operating, improving, and developing the Services, provided such data cannot reasonably be used to identify Customer, its users, or any consumers. In addition to the foregoing, Customer shall not: (a) use AI-generated voices or content produced by the Services to train, improve, or develop models or services that compete with Retell AI; (b) scrape, crawl, or use any automated means to extract data, voice samples, model outputs, or other content from the Services; (c) remove, alter, or obscure any proprietary notices, watermarks, or attribution contained in or generated by the Services; (d) use the Services for benchmarking or competitive”
Open citationGenerated from live stance events. Informational only, not legal advice.