Retell AI policy evolution
Before/after stance changes across captured policy versions, with exact citations. If no before/after delta is available yet, AIRIN shows the latest citation-backed stance events instead.
No before/after stance delta is available for this filter yet. Latest citation-backed stance events are shown below.
Jul 20, 2026privacymedium
data sharing
Latest stance: third party or vendor sharing
“We may disclose personal information to third parties as described in this Section. Service Providers and Subprocessors: We engage third-party service providers to perform functions on our behalf, such as hosting, analytics, payment processing, customer support, identity verification, Know-Your-Customer (KYC) compliance, and communications delivery. These providers are contractually obligated to use personal information only as necessary to provide services to us and to maintain appropriate confidentiality and security measures. A current list of subprocessors is available here . Telecommunications Providers and Communications Platforms: To route and deliver voice calls, text messages, and other communications through the Services, we disclose Communications Data and related metadata to telecommunications carriers, aggregators, and communications platform providers (e.g., Twilio, telecommunications carriers). These providers may process certain data as independent controllers for their own purposes, including billing and fraud prevention, in accordance with their own privacy policies and applicable telecommunications regulations. Affiliates and Subsidiaries: We may share personal information with our subsidiaries and affiliates for purposes consistent with this Privacy Policy, including for business operations, service delivery, and internal reporting. Business Transfers: In connection with a merger, acquisition, reorganization, asset sale, or similar transaction, personal information may be among the assets transferred or disclosed during due diligence.”
Open citationJul 20, 2026privacymedium
data sharing
Latest stance: third party or vendor sharing
“If such a transaction occurs, we will use reasonable efforts to ensure that the acquiring entity honors the commitments made in this Privacy Policy with respect to your personal information. Where required by law, we will notify you prior to such a transfer. Legal Compliance and Law Enforcement. We may disclose personal information if required to do so by law or if we reasonably believe that disclosure is necessary to: (a) comply with applicable law, regulation, legal process, or a valid governmental request; (b) enforce our agreements and policies, including our Terms of Service; (c) respond to claims that content transmitted through the Services violates the rights of third parties; (d) cooperate with regulatory authorities, law enforcement, or judicial proceedings; or (e) fulfill Know-Your-Customer (KYC), identity verification, or other regulatory obligations applicable to telecommunications services. Safety and Rights Protection: We may disclose personal information when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Retell AI, our customers, their end users, or the public, including to detect, prevent, or address fraud, security incidents, or technical issues. At Customer Direction: Where we process personal information as a service provider on behalf of a customer, we may disclose that information in accordance with the customer's instructions and the terms of our agreement with that customer, including the applicable Data Processing Addendum.”
Open citationJul 20, 2026privacymedium
data sharing
Latest stance: third party or vendor sharing
“Aggregated or De-identified Data: We may share aggregated, anonymized, or de-identified data with third parties for research, analytics, benchmarking, industry reporting, or other purposes. This data does not identify you personally, and we do not attempt to re-identify such data. With Your Consent: We may disclose your personal information for any other purpose with your prior consent. ”
Open citationGenerated from live stance events. Informational only, not legal advice.