Before/after stance changes across captured policy versions, with exact citations. If no before/after delta is available yet, AIRIN shows the latest citation-backed stance events instead.
No before/after stance delta is available for this filter yet. Latest citation-backed stance events are shown below.
Aug 28, 2026trainingmedium
model training
Latest stance: training with opt out
“If you do not opt-out of recording, you give Retell AI permission to record calls made using the Service and process communication data (“Communications”) and User Content for offering AI-powered analytics and the development, training, and improvement of artificial intelligence and machine learning models that are included in the Service. However, before being used for these purposes, the data will be de-identified and aggregated using commercially reasonable industry-standard technologies. Nothing in this section shall lessen or restrict your obligations under the applicable laws, as described in Section 4.”
Open citationAug 28, 2026traininghigh
model training
Latest stance: training permitted
“10.1 In General All rights, title, and interests in the Service, and any content contained herein made available by Retell AI, including without limitation, the platform, APIs, models, algorithms, data sets, databases, and all other intellectual property of Retell AI and all derivative works of thereof, are the exclusive property of Retell AI, except as otherwise stated. The Service is made available to you for your legitimate business use only. Retell AI and its licensors own this entire website, including the names, logos, trademarks, service marks (collectively, the “Marks”), and any related or underlying technology, except User Content. The Service’s content may also be covered by applicable copyright or other intellectual property laws and treaties. Without the prior written consent of Retell AI, you are not permitted to make use of any of its Marks. You are expressly prohibited from reverse engineering, decompiling, or otherwise attempting to derive source code or underlying models. Retell AI may collect and use aggregated and de-identified data derived from Customer’s and its consumer’s use of the Services for purposes of operating, improving, and developing the Services, provided such data cannot reasonably be used to identify Customer, its users, or any consumers. In addition to the foregoing, Customer shall not: (a) use AI-generated voices or content produced by the Services to train, improve, or develop models or services that compete with Retell AI; (b) scrape, crawl, or use any automated means to extract data, voice samples, model outputs, or other content from the Services; (c) remove, alter, or obscure any proprietary notices, watermarks, or attribution contained in or generated by the Services; (d) use the Services for benchmarking or competitive”
Open citationAug 28, 2026indemnity / liabilitymedium
legal burden
Latest stance: liability limited
“Sections relating to Intellectual Property Rights, Indemnification, Limitation of Liability, Governing Law, Export Control, and any provisions which by their nature should survive, shall survive termination or expiration of this Agreement.”
Open citationAug 28, 2026prompt ownershiphigh
content license
Latest stance: sublicensable or transferable
“10.2 Limited License Subject to your compliance with these Terms, Retell AI grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Service for your personal or internal business purposes. 10.3 User-Generated Content You retain ownership of any content you submit, upload, or provide to the Service, including software, text, audio, video, images, user-generated content, reviews, testimonials, forum posts, and social media posts (“User Content”). By submitting User Content, you grant Retell AI a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, and distribute such User Content in connection with the Service. 10.4 AI-Generated Content The ownership and intellectual property rights to any content generated by Retell AI’s models, algorithms, or AI systems in the provision of Services, including voice outputs, transcripts, summaries, and call analytics (“AI-Generated Content”), are subject to the following terms. Retell AI or its licensors retain ownership of the underlying AI models and algorithms used to generate the AI-Generated Content. You are granted a license to use the AI-Generated Content for Your personal or internal business purposes, subject to the restrictions outlined in these Terms. Customer acknowledges that AI-Generated Content may be similar or identical to content generated for other customers and that Customer has no claim to exclusivity in any AI-Generated Content.”
Open citationAug 28, 2026indemnity / liabilitymedium
legal burden
Latest stance: liability limited
“The Services are not designed for use in connection withmedical, emergency, aviation, nuclear, or other inherently dangerous orsafety-critical environments, and Retell AI disclaims all liability for use ofthe Services in such contexts.”
Open citationAug 28, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“16.1 Pre-Trial Dispute Resolution For all disputes, you must first give us an opportunity to resolve your claim by sending a written description of your claim to the address in Section 17.8 below. We each agree to negotiate with each other in good faith about your claim. If we do not resolve the claim within 60 days after we receive this claim description, you may pursue your claim in court. We each agree that if you fail to timely pay amounts due, we may assign your account for collection, and the collection agency may pursue in-court claims limited strictly to the collection of the past due amounts and any interest or cost of collection permitted by law or the Agreement. 16.2 Class Action Waiver WE (YOU AND RETELL AI) EACH AGREE THAT ANY PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS OR REPRESENTATIVE ACTION OR AS A MEMBER IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION. IF A COURT DETERMINES IN AN ACTION BETWEEN YOU AND US THAT THIS CLASS ACTION WAIVER IS UNENFORCEABLE, THEN THE CLASS ACTION WAIVER WILL BE VOID AS TO YOU. 16.3 Jury Trial Waiver YOU AND WE HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO HAVE A TRIAL IN FRONT OF A JURY. 16.4 Governing Law This Agreement shall be governed by and construed in accordance with the laws of the State of California without giving effect to any choice of law or conflict of law provisions. 16.5 Exclusive Jurisdiction The state and federal courts in the State of Delaware, shall have exclusive jurisdiction to hear and determine any claims or disputes between the parties arising out of or relating to this Agreement.”
Open citationAug 28, 2026prompt ownershiplow
content ownership
Latest stance: user retains rights
“10.2 Limited License Subject to your compliance with these Terms, Retell AI grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Service for your personal or internal business purposes. 10.3 User-Generated Content You retain ownership of any content you submit, upload, or provide to the Service, including software, text, audio, video, images, user-generated content, reviews, testimonials, forum posts, and social media posts (“User Content”). By submitting User Content, you grant Retell AI a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, and distribute such User Content in connection with the Service. 10.4 AI-Generated Content The ownership and intellectual property rights to any content generated by Retell AI’s models, algorithms, or AI systems in the provision of Services, including voice outputs, transcripts, summaries, and call analytics (“AI-Generated Content”), are subject to the following terms. Retell AI or its licensors retain ownership of the underlying AI models and algorithms used to generate the AI-Generated Content. You are granted a license to use the AI-Generated Content for Your personal or internal business purposes, subject to the restrictions outlined in these Terms. Customer acknowledges that AI-Generated Content may be similar or identical to content generated for other customers and that Customer has no claim to exclusivity in any AI-Generated Content.”
Open citationAug 28, 2026indemnity / liabilitymedium
legal burden
Latest stance: liability limited
“RETELL AI WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, OR DATA OR OTHER LOSSES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY UNDER THESE TERMS FOR ALL CLAIMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID FOR THE SERVICE THAT GAVE RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE LIABILITY AROSE OR, (B) ONE HUNDRED DOLLARS ($100) IF YOU ARE USING THE SERVICES UNDER A FREE TRIAL, PILOT, BETA PROGRAM, OR OTHER UNPAID ARRANGEMENT. THE LIMITATIONS IN THIS SECTION APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. THE LIMITATIONS IN THIS SECTION SHALL NOT APPLY TO CUSTOMER’S INDEMNIFICATION OBLIGATIONS, BREACH OF THE ACCEPTABLE USE POLICY, OR VIOLATION OF INTELLECTUAL PROPERTY RIGHTS. SOME COUNTRIES AND STATES DO NOT ALLOW THE DISCLAIMER OF CERTAIN WARRANTIES OR THE LIMITATION OF CERTAIN DAMAGES, SO SOME OR ALL OF THE TERMS ABOVE MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS. IN THAT CASE, THESE TERMS ONLY LIMIT OUR RESPONSIBILITIES TO THE MAXIMUM EXTENT PERMISSIBLE IN YOUR COUNTRY OF RESIDENCE.”
Open citationAug 28, 2026ownershipmedium
data sharing
Latest stance: third party or vendor sharing
“analysis without Retell AI’s prior written consent; (e) resell, redistribute, or make available AI-generated voice outputs as a standalone product or service to third parties; (f) use the Services to build a product, service, or platform that functions as a substitute for, or intermediary layer on top of, the Services; or (g) share, publish, or transfer API keys, access credentials, or authentication tokens to any unauthorized third party.”
Open citationAug 28, 2026prompt ownershipmedium
content license
Latest stance: broad license
“10.2 Limited License Subject to your compliance with these Terms, Retell AI grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Service for your personal or internal business purposes. 10.3 User-Generated Content You retain ownership of any content you submit, upload, or provide to the Service, including software, text, audio, video, images, user-generated content, reviews, testimonials, forum posts, and social media posts (“User Content”). By submitting User Content, you grant Retell AI a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, and distribute such User Content in connection with the Service. 10.4 AI-Generated Content The ownership and intellectual property rights to any content generated by Retell AI’s models, algorithms, or AI systems in the provision of Services, including voice outputs, transcripts, summaries, and call analytics (“AI-Generated Content”), are subject to the following terms. Retell AI or its licensors retain ownership of the underlying AI models and algorithms used to generate the AI-Generated Content. You are granted a license to use the AI-Generated Content for Your personal or internal business purposes, subject to the restrictions outlined in these Terms. Customer acknowledges that AI-Generated Content may be similar or identical to content generated for other customers and that Customer has no claim to exclusivity in any AI-Generated Content.”
Open citationAug 28, 2026prompt ownershipmedium
content license
Latest stance: broad license
“Retell AI does not claim ownership of ideas, data, or information Customer provides as inputs for the creation of AI-Generated Content. Customer acknowledges that AI-Generated Content is produced by automated systems and may contain errors, inaccuracies, or unintended outputs. Retell AI makes no representation that AI-Generated Content is protectable under copyright or other intellectual property laws, and Customer assumes all risk associated with its use, distribution, or publication of AI-Generated Content. 10.5 Feedback If you provide Retell AI with any feedback, suggestions, or ideas regarding the Service (“ Feedback ”), You grant Retell AI a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such Feedback into the Service without any obligation to compensate You. 10.6 Third-Party Intellectual Property The Service may incorporate third-party intellectual property. Retell AI does not claim ownership of such third-party content, and You agree to comply with any applicable third-party terms and conditions. 10.7 Trademarks All trademarks, service marks, and trade names used on or in connection with the Service are the property of their respective owners. You may not use any trademarks, service marks, or trade names appearing on the Service without the owner’s prior written consent. You grant Retell AI the right to identify you as a user of the Service, using your trademarks and logos on Retell AI’s website and in its marketing materials.”
Open citationJul 20, 2026retentionmedium
data sharing
Latest stance: third party or vendor sharing
“Categories of Personal Information Disclosed for a Business Purpose. We disclose personal information to service providers, telecommunications providers, and other third parties as described in the "How we Disclose or Share Personal Information" section of this Privacy Policy for business purposes such as providing and improving the Services, processing payments, analytics, security, and legal compliance. Sale and Sharing of Personal Information. We do not sell your personal information for monetary consideration. However, we may share personal information with advertising and analytics partners through cookies and similar tracking technologies for purposes of cross-context behavioral advertising, which may be considered a sale of information in some states. You may opt out of such sharing by adjusting your cookie preferences on our website. Sensitive Personal Information. We do not collect sensitive personal information for purposes beyond those permitted under applicable state law. To the extent we ever process sensitive personal information, we do so only as necessary to provide the Services or as otherwise permitted by law. Your Rights. Depending on where you reside, you may have the right to: Know what personal information we collect, use, disclose, and sell or share about you; Access and obtain a copy of your personal information in a portable format; Delete your personal information, subject to certain exceptions; Correct inaccurate personal information; Opt out of the sale or sharing of your personal information for cross-context behavioral advertising; Limit the use and disclosure of your sensitive personal information; and Not be discriminated against for exercising any of these rights.”
Open citationJul 20, 2026retentionmedium
data sharing
Latest stance: third party or vendor sharing
“This Privacy Policy describes how Retell AI, Inc (" Retell AI ," " we ," " us ," or ,” " our ") collects, uses, and discloses personal information when you visit www.retellai.com , interact with our marketing campaigns, communicate with us, engage withy us over social media, attend events that we host or sponsor, or use our voice AI Agent Creation platform and related services (collectively, the " Services "), or otherwise interact with us. Retell AI collects and uses personal information in two capacities: (1) for our own business purposes, including operating our website, marketing, sales, and business administration; and (2) as a service provider processing data on behalf of our customers in connection with their use of the Services. Where we process data on behalf of a customer, we will enter into a data processing addendum or similar agreement that governs our processing of personal information on behalf of a customer. By using the Services, you consent to the data practices described in this Privacy Policy. We do not knowingly collect information from children under the age of 16. If we determine that we have collected information from a child under the age of 16, we will delete that information.”
Open citationJul 20, 2026privacymedium
data sharing
Latest stance: third party or vendor sharing
“We may disclose personal information to third parties as described in this Section. Service Providers and Subprocessors: We engage third-party service providers to perform functions on our behalf, such as hosting, analytics, payment processing, customer support, identity verification, Know-Your-Customer (KYC) compliance, and communications delivery. These providers are contractually obligated to use personal information only as necessary to provide services to us and to maintain appropriate confidentiality and security measures. A current list of subprocessors is available here . Telecommunications Providers and Communications Platforms: To route and deliver voice calls, text messages, and other communications through the Services, we disclose Communications Data and related metadata to telecommunications carriers, aggregators, and communications platform providers (e.g., Twilio, telecommunications carriers). These providers may process certain data as independent controllers for their own purposes, including billing and fraud prevention, in accordance with their own privacy policies and applicable telecommunications regulations. Affiliates and Subsidiaries: We may share personal information with our subsidiaries and affiliates for purposes consistent with this Privacy Policy, including for business operations, service delivery, and internal reporting. Business Transfers: In connection with a merger, acquisition, reorganization, asset sale, or similar transaction, personal information may be among the assets transferred or disclosed during due diligence.”
Open citationJul 20, 2026privacymedium
data sharing
Latest stance: third party or vendor sharing
“If such a transaction occurs, we will use reasonable efforts to ensure that the acquiring entity honors the commitments made in this Privacy Policy with respect to your personal information. Where required by law, we will notify you prior to such a transfer. Legal Compliance and Law Enforcement. We may disclose personal information if required to do so by law or if we reasonably believe that disclosure is necessary to: (a) comply with applicable law, regulation, legal process, or a valid governmental request; (b) enforce our agreements and policies, including our Terms of Service; (c) respond to claims that content transmitted through the Services violates the rights of third parties; (d) cooperate with regulatory authorities, law enforcement, or judicial proceedings; or (e) fulfill Know-Your-Customer (KYC), identity verification, or other regulatory obligations applicable to telecommunications services. Safety and Rights Protection: We may disclose personal information when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Retell AI, our customers, their end users, or the public, including to detect, prevent, or address fraud, security incidents, or technical issues. At Customer Direction: Where we process personal information as a service provider on behalf of a customer, we may disclose that information in accordance with the customer's instructions and the terms of our agreement with that customer, including the applicable Data Processing Addendum.”
Open citationJul 20, 2026privacymedium
data sharing
Latest stance: third party or vendor sharing
“Aggregated or De-identified Data: We may share aggregated, anonymized, or de-identified data with third parties for research, analytics, benchmarking, industry reporting, or other purposes. This data does not identify you personally, and we do not attempt to re-identify such data. With Your Consent: We may disclose your personal information for any other purpose with your prior consent. ”
Open citationJul 20, 2026retentionhigh
data sharing
Latest stance: sale or sell
“Categories of Personal Information Disclosed for a Business Purpose. We disclose personal information to service providers, telecommunications providers, and other third parties as described in the "How we Disclose or Share Personal Information" section of this Privacy Policy for business purposes such as providing and improving the Services, processing payments, analytics, security, and legal compliance. Sale and Sharing of Personal Information. We do not sell your personal information for monetary consideration. However, we may share personal information with advertising and analytics partners through cookies and similar tracking technologies for purposes of cross-context behavioral advertising, which may be considered a sale of information in some states. You may opt out of such sharing by adjusting your cookie preferences on our website. Sensitive Personal Information. We do not collect sensitive personal information for purposes beyond those permitted under applicable state law. To the extent we ever process sensitive personal information, we do so only as necessary to provide the Services or as otherwise permitted by law. Your Rights. Depending on where you reside, you may have the right to: Know what personal information we collect, use, disclose, and sell or share about you; Access and obtain a copy of your personal information in a portable format; Delete your personal information, subject to certain exceptions; Correct inaccurate personal information; Opt out of the sale or sharing of your personal information for cross-context behavioral advertising; Limit the use and disclosure of your sensitive personal information; and Not be discriminated against for exercising any of these rights.”
Open citationJul 20, 2026traininghigh
model training
Latest stance: training permitted
“We use the personal information that we collected or receive: to create and manage customer accounts, and to provide, support, maintain, improve and develop our Services; to verify your identity, authenticate your account, and prevent unauthorized access; to route and deliver voice, text, and other communications through the Services on behalf of our customers; to train the artificial intelligence models that support our Services or that support our business and administrative functions; gather analysis or valuable information so that we can improve our Service; to monitor the usage of our Service; to allow you to use the interactive features of our website, emails, social media profiles or our Services; to administer our business, including for account administration, accounting, auditing and compliance, business analytics, filing taxes, finance, forecasting, consolidated management and reporting, product strategy and revenue planning. to detect, prevent, and address technical issues, security incidents, fraud, abuse, and other harmful activity; improve, train, and enhance our AI models and related technologies; comply with applicable laws, regulations, and legal processes, and respond to lawful requests from public authorities; aggregate, anonymize, or de-identify personal information for research, analytics, benchmarking, and reporting purposes; detect, prevent, and address violations of our terms of use, or other abuse or misuse of our website or Services; carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection; to comply with legal and regulatory obligations, telecommunication service provider requirements and communications industry codes of practice, where”
Open citationJul 20, 2026ownershipmedium
data sharing
Latest stance: third party or vendor sharing
“analysis without Retell AI’s prior written consent; (e) resell, redistribute, or make available AI-generated voice outputs as a standalone product or service to third parties; (f) use the Services to build a product, service, or platform that functions as a substitute for, or intermediary layer on top of, the Services; or (g) share, publish, or transfer API keys, access credentials, or authentication tokens to any unauthorized third party.”
Open citationJul 20, 2026prompt ownershiplow
content ownership
Latest stance: user retains rights
“10.2 Limited License Subject to your compliance with these Terms, Retell AI grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Service for your personal or internal business purposes. 10.3 User-Generated Content You retain ownership of any content you submit, upload, or provide to the Service, including software, text, audio, video, images, user-generated content, reviews, testimonials, forum posts, and social media posts (“User Content”). By submitting User Content, you grant Retell AI a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, and distribute such User Content in connection with the Service. 10.4 AI-Generated Content The ownership and intellectual property rights to any content generated by Retell AI’s models, algorithms, or AI systems in the provision of Services, including voice outputs, transcripts, summaries, and call analytics (“AI-Generated Content”), are subject to the following terms. Retell AI or its licensors retain ownership of the underlying AI models and algorithms used to generate the AI-Generated Content. You are granted a license to use the AI-Generated Content for Your personal or internal business purposes, subject to the restrictions outlined in these Terms. Customer acknowledges that AI-Generated Content may be similar or identical to content generated for other customers and that Customer has no claim to exclusivity in any AI-Generated Content.”
Open citationJul 20, 2026prompt ownershipmedium
content license
Latest stance: broad license
“Retell AI does not claim ownership of ideas, data, or information Customer provides as inputs for the creation of AI-Generated Content. Customer acknowledges that AI-Generated Content is produced by automated systems and may contain errors, inaccuracies, or unintended outputs. Retell AI makes no representation that AI-Generated Content is protectable under copyright or other intellectual property laws, and Customer assumes all risk associated with its use, distribution, or publication of AI-Generated Content. 10.5 Feedback If you provide Retell AI with any feedback, suggestions, or ideas regarding the Service (“ Feedback ”), You grant Retell AI a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such Feedback into the Service without any obligation to compensate You. 10.6 Third-Party Intellectual Property The Service may incorporate third-party intellectual property. Retell AI does not claim ownership of such third-party content, and You agree to comply with any applicable third-party terms and conditions. 10.7 Trademarks All trademarks, service marks, and trade names used on or in connection with the Service are the property of their respective owners. You may not use any trademarks, service marks, or trade names appearing on the Service without the owner’s prior written consent. You grant Retell AI the right to identify you as a user of the Service, using your trademarks and logos on Retell AI’s website and in its marketing materials.”
Open citationJul 20, 2026indemnity / liabilitymedium
legal burden
Latest stance: liability limited
“The Services are not designed for use in connection withmedical, emergency, aviation, nuclear, or other inherently dangerous orsafety-critical environments, and Retell AI disclaims all liability for use ofthe Services in such contexts.”
Open citationJul 20, 2026indemnity / liabilitymedium
legal burden
Latest stance: liability limited
“RETELL AI WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, OR DATA OR OTHER LOSSES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY UNDER THESE TERMS FOR ALL CLAIMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID FOR THE SERVICE THAT GAVE RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE LIABILITY AROSE OR, (B) ONE HUNDRED DOLLARS ($100) IF YOU ARE USING THE SERVICES UNDER A FREE TRIAL, PILOT, BETA PROGRAM, OR OTHER UNPAID ARRANGEMENT. THE LIMITATIONS IN THIS SECTION APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. THE LIMITATIONS IN THIS SECTION SHALL NOT APPLY TO CUSTOMER’S INDEMNIFICATION OBLIGATIONS, BREACH OF THE ACCEPTABLE USE POLICY, OR VIOLATION OF INTELLECTUAL PROPERTY RIGHTS. SOME COUNTRIES AND STATES DO NOT ALLOW THE DISCLAIMER OF CERTAIN WARRANTIES OR THE LIMITATION OF CERTAIN DAMAGES, SO SOME OR ALL OF THE TERMS ABOVE MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS. IN THAT CASE, THESE TERMS ONLY LIMIT OUR RESPONSIBILITIES TO THE MAXIMUM EXTENT PERMISSIBLE IN YOUR COUNTRY OF RESIDENCE.”
Open citationJul 20, 2026indemnity / liabilitymedium
legal burden
Latest stance: liability limited
“Sections relating to Intellectual Property Rights, Indemnification, Limitation of Liability, Governing Law, Export Control, and any provisions which by their nature should survive, shall survive termination or expiration of this Agreement.”
Open citationJul 20, 2026prompt ownershipmedium
content license
Latest stance: broad license
“10.2 Limited License Subject to your compliance with these Terms, Retell AI grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Service for your personal or internal business purposes. 10.3 User-Generated Content You retain ownership of any content you submit, upload, or provide to the Service, including software, text, audio, video, images, user-generated content, reviews, testimonials, forum posts, and social media posts (“User Content”). By submitting User Content, you grant Retell AI a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, and distribute such User Content in connection with the Service. 10.4 AI-Generated Content The ownership and intellectual property rights to any content generated by Retell AI’s models, algorithms, or AI systems in the provision of Services, including voice outputs, transcripts, summaries, and call analytics (“AI-Generated Content”), are subject to the following terms. Retell AI or its licensors retain ownership of the underlying AI models and algorithms used to generate the AI-Generated Content. You are granted a license to use the AI-Generated Content for Your personal or internal business purposes, subject to the restrictions outlined in these Terms. Customer acknowledges that AI-Generated Content may be similar or identical to content generated for other customers and that Customer has no claim to exclusivity in any AI-Generated Content.”
Open citationJul 20, 2026prompt ownershiphigh
content license
Latest stance: sublicensable or transferable
“10.2 Limited License Subject to your compliance with these Terms, Retell AI grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Service for your personal or internal business purposes. 10.3 User-Generated Content You retain ownership of any content you submit, upload, or provide to the Service, including software, text, audio, video, images, user-generated content, reviews, testimonials, forum posts, and social media posts (“User Content”). By submitting User Content, you grant Retell AI a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, and distribute such User Content in connection with the Service. 10.4 AI-Generated Content The ownership and intellectual property rights to any content generated by Retell AI’s models, algorithms, or AI systems in the provision of Services, including voice outputs, transcripts, summaries, and call analytics (“AI-Generated Content”), are subject to the following terms. Retell AI or its licensors retain ownership of the underlying AI models and algorithms used to generate the AI-Generated Content. You are granted a license to use the AI-Generated Content for Your personal or internal business purposes, subject to the restrictions outlined in these Terms. Customer acknowledges that AI-Generated Content may be similar or identical to content generated for other customers and that Customer has no claim to exclusivity in any AI-Generated Content.”
Open citationJul 20, 2026trainingmedium
model training
Latest stance: training with opt out
“If you do not opt-out of recording, you give Retell AI permission to record calls made using the Service and process communication data (“Communications”) and User Content for offering AI-powered analytics and the development, training, and improvement of artificial intelligence and machine learning models that are included in the Service. However, before being used for these purposes, the data will be de-identified and aggregated using commercially reasonable industry-standard technologies. Nothing in this section shall lessen or restrict your obligations under the applicable laws, as described in Section 4.”
Open citationJul 20, 2026traininghigh
model training
Latest stance: training permitted
“10.1 In General All rights, title, and interests in the Service, and any content contained herein made available by Retell AI, including without limitation, the platform, APIs, models, algorithms, data sets, databases, and all other intellectual property of Retell AI and all derivative works of thereof, are the exclusive property of Retell AI, except as otherwise stated. The Service is made available to you for your legitimate business use only. Retell AI and its licensors own this entire website, including the names, logos, trademarks, service marks (collectively, the “Marks”), and any related or underlying technology, except User Content. The Service’s content may also be covered by applicable copyright or other intellectual property laws and treaties. Without the prior written consent of Retell AI, you are not permitted to make use of any of its Marks. You are expressly prohibited from reverse engineering, decompiling, or otherwise attempting to derive source code or underlying models. Retell AI may collect and use aggregated and de-identified data derived from Customer’s and its consumer’s use of the Services for purposes of operating, improving, and developing the Services, provided such data cannot reasonably be used to identify Customer, its users, or any consumers. In addition to the foregoing, Customer shall not: (a) use AI-generated voices or content produced by the Services to train, improve, or develop models or services that compete with Retell AI; (b) scrape, crawl, or use any automated means to extract data, voice samples, model outputs, or other content from the Services; (c) remove, alter, or obscure any proprietary notices, watermarks, or attribution contained in or generated by the Services; (d) use the Services for benchmarking or competitive”
Open citationJul 20, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“16.1 Pre-Trial Dispute Resolution For all disputes, you must first give us an opportunity to resolve your claim by sending a written description of your claim to the address in Section 17.8 below. We each agree to negotiate with each other in good faith about your claim. If we do not resolve the claim within 60 days after we receive this claim description, you may pursue your claim in court. We each agree that if you fail to timely pay amounts due, we may assign your account for collection, and the collection agency may pursue in-court claims limited strictly to the collection of the past due amounts and any interest or cost of collection permitted by law or the Agreement. 16.2 Class Action Waiver WE (YOU AND RETELL AI) EACH AGREE THAT ANY PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS OR REPRESENTATIVE ACTION OR AS A MEMBER IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION. IF A COURT DETERMINES IN AN ACTION BETWEEN YOU AND US THAT THIS CLASS ACTION WAIVER IS UNENFORCEABLE, THEN THE CLASS ACTION WAIVER WILL BE VOID AS TO YOU. 16.3 Jury Trial Waiver YOU AND WE HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO HAVE A TRIAL IN FRONT OF A JURY. 16.4 Governing Law This Agreement shall be governed by and construed in accordance with the laws of the State of California without giving effect to any choice of law or conflict of law provisions. 16.5 Exclusive Jurisdiction The state and federal courts in the State of Delaware, shall have exclusive jurisdiction to hear and determine any claims or disputes between the parties arising out of or relating to this Agreement.”
Open citationGenerated from live stance events. Informational only, not legal advice.