Before/after stance changes across captured policy versions, with exact citations. If no before/after delta is available yet, AIRIN shows the latest citation-backed stance events instead.
No before/after stance delta is available for this filter yet. Latest citation-backed stance events are shown below.
Aug 17, 2026prompt ownershipmedium
data sharing
Latest stance: third party or vendor sharing
“Ownership . As between the Parties, Customer owns all right, title and interest in and to Customer Data, including all associated Intellectual Property Rights, and Pinecone owns all right, title and interest in and to the Services and Documentation, including in each case all associated Intellectual Property Rights. The rights granted by Pinecone to Customer and its Affiliates with respect to Services in Section 2, and by Customer to Pinecone with respect to Customer Data in Section 8.1, are limited, nonexclusive and, except as otherwise provided in this Agreement, non-transferable. Except for the rights expressly granted by one Party to the other in this Agreement, all rights are reserved by the granting Party. Confidentiality . Each Party (as “ Recipient ”) shall use at least the same degree of care that it uses to protect its own similar confidential information (but not less than reasonable care) to: (a) use the Confidential Information disclosed by the other Party, such Party’s Affiliates, business partners or their respective employees agents or contractors (collectively, “ Discloser ”) only as permitted under this Agreement, unless Discloser has provided prior written consent for other uses, and (b) only disclose the Discloser’s Confidential Information to Recipient’s, or its Affiliates’, employees, partners, contractors (including legal counsel and accountants), and service providers (“ Representatives ”) who (i) are bound by non-use and non-disclosure obligations at least as protective as those contained in this Agreement and (ii) have a need to know the Confidential Information for the Recipient to exercise its rights or perform its obligations under this Agreement.”
Open citationAug 17, 2026confidentialitymedium
data sharing
Latest stance: third party or vendor sharing
“Benchmark Testing . Subject to this Section, Customer may conduct such benchmark testing of Services as it deems appropriate (each, a “ Test ”). Customer agrees the results of any Test of a Preview Offering shall be Confidential Information under this Agreement and used solely for Customer’s internal evaluation purposes. Customer may disclose to third parties the results of a Test of generally available Services, provided that (a) Customer shares the Test results with Pinecone reasonably in advance of their disclosure and (b) the disclosure is accompanied by all information needed to replicate the Test. By disclosing to a third party the results of a Test of a generally available Service, Customer agrees that: (i) Pinecone may perform its own benchmark testing of the Customer products or services referenced or included in the Test; (ii) Pinecone may disclose the results of its own testing to third parties; and (iii) the foregoing shall supersede any contrary provision in the terms governing the applicable Customer products and services. Anti-Corruption . Each Party shall comply with Applicable Laws concerning anti-bribery and anti-corruption, which may include the U.S. Foreign Corrupt Practices Act of 1977 and the UK Bribery Act 2010. As of the Effective Date and the date of each Order, each Party represents that it has neither received nor been offered any illegal or improper bribe, kickback, payment, gift or thing of value from any employee, agent or representative of the other Party or its Affiliates in connection with this Agreement.”
Open citationAug 17, 2026tier differencesmedium
tier condition
Latest stance: rights or controls vary by tier
“Preview Offerings and Trial Services . Notwithstanding any provision in this Agreement or any Order to the contrary: (a) Pinecone is not under any obligation to offer, and Customer is under no obligation to access or use, any Preview Offerings or Trial Services; (b) Pinecone may, in its sole discretion, modify Preview Offerings at any time and discontinue Customer’s access to Preview Offerings and Trial Services at any time; (c) Customer’s use of Preview Offerings and Trial Services following the end of any free trial period granted by Pinecone (including Customer’s exhaustion of Promotional Credits granted by Pinecone) will be subject to Fees on the basis of usage in accordance with Section 11.1; (d) Pinecone makes no availability or Support commitments under the Support Policy or otherwise with respect to Preview Offerings and/or Trial Services; and (e) any access or use of a Preview Offering is at Customer’s sole risk, and Customer acknowledges that Preview Offerings are not ready for production, are excluded from Security Measures and may contain bugs, errors and defects. WITHOUT LIMITING THE PROVISIONS OF SECTION 16, TO THE FULLEST EXTENT PERMITTED BY LAW, PINECONE’S CUMULATIVE AND AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO PREVIEW OFFERINGS AND TRIAL SERVICES SHALL NOT EXCEED US$100. Suspension, Term and Termination . Suspension . In addition to all other remedies available at law or in equity, including termination pursuant to Section 13.3, Pinecone shall have the right to suspend access to Services if Pinecone reasonably believes a violation of Section 7 has occurred or if Pinecone fails to receive payment of undisputed amounts due for Customer’s use of Services, and such failure is not corrected within 10 days of notice from Pinecone.”
Open citationAug 17, 2026tier differencesmedium
tier condition
Latest stance: rights or controls vary by tier
“Ordering . Customer may acquire subscriptions to Services through Orders entered into directly between Pinecone and Customer or, as further described in Section 11.5, through Orders made through a Reseller or Marketplace (each, an “ Intermediary ”). Each Order is a standalone contract, separate from any other Order, and shall be deemed to incorporate the terms of this Agreement. Pinecone Services . Subject to the applicable Order and this Agreement, Pinecone hereby grants to Customer, and subject to Section 3, its Affiliates the right to use Services in accordance with the Documentation during the Subscription Term solely for Customer’s and its Affiliates’ internal business purposes. During the Subscription Term, Pinecone will provide the types and levels of Support, and employ the Security Measures, applicable to Customer-subscribed Services. Customer Affiliates . Customer may permit its Affiliates to use Services under an Order, provided that (a) use is solely for the benefit of Customer and such Affiliates and (b) Customer accepts full liability for the acts and omissions of its Affiliates, which shall be deemed the acts and omissions of Customer under this Agreement. In addition, Affiliates of Customer may enter into their own orders under this Agreement as “Customer,” in which case the order will be a separate agreement between Pinecone and the Customer Affiliate incorporating the terms of this Agreement.”
Open citationAug 17, 2026privacyhigh
content license
Latest stance: sublicensable or transferable
“Promotional Credits have no cash value, are non-transferable and, unless otherwise specified in writing by Pinecone, expire 30 days from issuance. “ Reseller ” means a Pinecone-authorized, third-party distributor or reseller that sells Service subscriptions to Customer. “ Restricted Information ” means the following categories of Personal Information: (a) patient, medical, or other protected health information regulated by the U.S. Health Insurance Portability and Accountability Act (“ HIPAA Information ”); (b) credit, debit, bank account, or other financial account numbers; (c) social security numbers, driver’s license numbers, or other unique and private government ID numbers; (d) special categories of data as defined in the GDPR; and (e) other similar categories of sensitive information as set forth in the Applicable Data Protection Laws. “ Security Measures ” means Pinecone’s Technical and Organizational Security Measures, made available at https://www.pinecone.io/legal/security-measures.pdf . “ Services ” means the hosted services that Pinecone makes available at https://app.pinecone.io/ , together with APIs. Pinecone may modify Services from time to time, provided that any modifications do not materially diminish the features or functionalities of Services used by Customer during the applicable Subscription Term. For clarity, Services do not include any Customer System or any software, sample data, libraries or services which are not individually essential for the functioning of Services that Pinecone makes available under separate license terms or otherwise.”
Open citationAug 17, 2026prompt ownershiphigh
content license
Latest stance: sublicensable or transferable
“Ownership . As between the Parties, Customer owns all right, title and interest in and to Customer Data, including all associated Intellectual Property Rights, and Pinecone owns all right, title and interest in and to the Services and Documentation, including in each case all associated Intellectual Property Rights. The rights granted by Pinecone to Customer and its Affiliates with respect to Services in Section 2, and by Customer to Pinecone with respect to Customer Data in Section 8.1, are limited, nonexclusive and, except as otherwise provided in this Agreement, non-transferable. Except for the rights expressly granted by one Party to the other in this Agreement, all rights are reserved by the granting Party. Confidentiality . Each Party (as “ Recipient ”) shall use at least the same degree of care that it uses to protect its own similar confidential information (but not less than reasonable care) to: (a) use the Confidential Information disclosed by the other Party, such Party’s Affiliates, business partners or their respective employees agents or contractors (collectively, “ Discloser ”) only as permitted under this Agreement, unless Discloser has provided prior written consent for other uses, and (b) only disclose the Discloser’s Confidential Information to Recipient’s, or its Affiliates’, employees, partners, contractors (including legal counsel and accountants), and service providers (“ Representatives ”) who (i) are bound by non-use and non-disclosure obligations at least as protective as those contained in this Agreement and (ii) have a need to know the Confidential Information for the Recipient to exercise its rights or perform its obligations under this Agreement.”
Open citationAug 17, 2026governing lawmedium
data sharing
Latest stance: third party or vendor sharing
“Entire Agreement . This Agreement, together with all Orders, the Acceptable Use Policy, the DPA and, as and if applicable, a BAA and Supplemental Terms, is the complete and exclusive statement of the agreement between the Parties and supersedes all proposals, questionnaires and other communications and agreements between the Parties (oral or written) relating to the subject matter of this Agreement. Any terms and conditions of any Customer web portal, vendor onboarding process, purchase order or other instrument issued by Customer in connection with this Agreement which are in addition to, inconsistent with or different from the terms and conditions of this Agreement shall be of no force or effect. Additionally, this Agreement supersedes any confidentiality, non-disclosure, evaluation or trial agreement previously entered into by the Parties with respect Customer’s or an Affiliate’s evaluation of Services or otherwise with respect to Services. Amendments; Waivers; Severability . This Agreement may be modified only by a written instrument duly executed by authorized representatives of the Parties; provided, however, that Pinecone may (a) modify this Agreement as provided in Section 19 and (b) designate successor locations for the URLs referenced throughout this Agreement and may modify the policies and terms (including the Pricing Page) published at those URLs in its sole discretion, subject to any limitations on modifications noted therein.”
Open citationAug 17, 2026indemnity / liabilitymedium
legal burden
Latest stance: indemnity
“The Indemnifying Party shall promptly take control of the defense and investigation of such Action and shall employ counsel of its choice to handle and defend the same at the Indemnifying Party’s expense. An Indemnitee may participate in and observe the proceedings on a monitoring, non-controlling basis at its own expense with counsel of its own choice. A Party’s failure to perform any obligations under this Section 15.4 will not relieve the Indemnifying Party of its obligations under Section 15.1 or 15.3, as applicable, except to the extent that the Indemnifying Party can demonstrate that it has been materially prejudiced as a result of such failure. The Indemnifying Party shall not settle an Action without the Indemnitee’s written consent if such settlement shall require action or payment by the Indemnitee.”
Open citationAug 17, 2026indemnity / liabilitymedium
legal burden
Latest stance: indemnity
“If Customer’s use of Services becomes, or in Pinecone’s opinion is likely to become, the subject of an Infringement Action, Pinecone may in its discretion and at its own expense: (i) obtain for Customer the right to continue using Services; (ii) modify Services so that they no longer infringe or misappropriate; or (iii) terminate this Agreement and all Orders and issue a Pro-Rated Refund. This Section 15 states Pinecone’s entire liability and Customer’s exclusive remedies for any claim of Intellectual Property Rights infringement or misappropriation. Exceptions . Pinecone will have no obligation to indemnify Customer for an Infringement Action to the extent it arises from Preview Offerings, Trial Services or any of the following (collectively, “ Customer-Controlled Matters ”): Customer Systems, Connections, Customer Data, or any access or use of Services by Customer, an Affiliate or an End User in a manner that is not in conformity with this Agreement. By Customer . Subject to Section 15.4, Customer will defend Pinecone against any Action made or brought against Pinecone by a third party arising out of or relating to Customer-Controlled Matters, and indemnify Pinecone from and against any Losses finally awarded against Pinecone as a result of such Action, or for amounts paid by Pinecone under a settlement approved in writing by Customer resulting from such Action. Procedure . A Party seeking indemnification (the “ Indemnitee ”) shall promptly notify the other Party (the “ Indemnifying Party ”), in writing of any Action for which the Indemnitee seeks indemnification pursuant to Section 15.1 or 15.3, as applicable, and reasonably cooperate with the Indemnifying Party at the Indemnifying Party’s expense.”
Open citationAug 17, 2026indemnity / liabilitymedium
legal burden
Latest stance: liability limited
“Disclaimers . EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT, NEITHER PARTY MAKES ANY WARRANTY OR GUARANTEE OF ANY KIND, WHETHER IMPLIED, EXPRESS, OR STATUTORY, OR OTHERWISE, AND EACH PARTY SPECIFICALLY DISCLAIMS ALL WARRANTIES, WHETHER IMPLIED, EXPRESS, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTY OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, AND ALL WARRANTIES ARISING FROM COURSE OF DEALING, USAGE OR TRADE PRACTICE, TO THE MAXIMUM EXTENT PERMITTED BY LAW. FURTHER, EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT, ALL SERVICES AND ANY SOFTWARE, SAMPLE DATA, LIBRARIES, AND/OR OTHER MATERIAL ARE PROVIDED BY PINECONE ON AN “AS IS” AND “AS AVAILABLE” BASIS. WITHOUT LIMITING THE OTHER PROVISIONS OF THIS SECTION 14, PINECONE MAKES NO WARRANTY OF ANY KIND THAT SERVICES, SUPPORT, DOCUMENTATION OR OTHER MATERIAL, OR RESULTS OF THE USE THEREOF, WILL (A) MEET CUSTOMER’S OR ANY OTHER PERSON’S REQUIREMENTS; (B) OPERATE WITHOUT INTERRUPTION; (C) ACHIEVE ANY INTENDED RESULT; (D) BE ERROR FREE OR (E) BE COMPATIBLE, WORK WITH OR CONTINUE TO WORK WITH CUSTOMER SYSTEMS OR CONNECTIONS. ANY CHANGES TO CUSTOMER SYSTEMS OR CONNECTIONS (INCLUDING THEIR UNAVAILABILITY) DURING A SUBSCRIPTION TERM DO NOT AFFECT CUSTOMER’S OBLIGATIONS UNDER APPLICABLE ORDER(S) OR THIS AGREEMENT. Indemnification . By Pinecone . Subject to Sections 15.2 and 15.4, Pinecone will: (a) defend Customer against any claim, demand, suit or proceeding (each, an “ Action ”) made or brought against Customer by a third party alleging that Services being used by Customer, when used in accordance with this Agreement, infringe such third party’s United States patent or copyright, or misappropriate such third party’s trade secrets (each, an “ Infringement Action ”) and (b) indemnify Customer”
Open citationAug 17, 2026indemnity / liabilitymedium
legal burden
Latest stance: indemnity
“Disclaimers . EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT, NEITHER PARTY MAKES ANY WARRANTY OR GUARANTEE OF ANY KIND, WHETHER IMPLIED, EXPRESS, OR STATUTORY, OR OTHERWISE, AND EACH PARTY SPECIFICALLY DISCLAIMS ALL WARRANTIES, WHETHER IMPLIED, EXPRESS, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTY OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, AND ALL WARRANTIES ARISING FROM COURSE OF DEALING, USAGE OR TRADE PRACTICE, TO THE MAXIMUM EXTENT PERMITTED BY LAW. FURTHER, EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT, ALL SERVICES AND ANY SOFTWARE, SAMPLE DATA, LIBRARIES, AND/OR OTHER MATERIAL ARE PROVIDED BY PINECONE ON AN “AS IS” AND “AS AVAILABLE” BASIS. WITHOUT LIMITING THE OTHER PROVISIONS OF THIS SECTION 14, PINECONE MAKES NO WARRANTY OF ANY KIND THAT SERVICES, SUPPORT, DOCUMENTATION OR OTHER MATERIAL, OR RESULTS OF THE USE THEREOF, WILL (A) MEET CUSTOMER’S OR ANY OTHER PERSON’S REQUIREMENTS; (B) OPERATE WITHOUT INTERRUPTION; (C) ACHIEVE ANY INTENDED RESULT; (D) BE ERROR FREE OR (E) BE COMPATIBLE, WORK WITH OR CONTINUE TO WORK WITH CUSTOMER SYSTEMS OR CONNECTIONS. ANY CHANGES TO CUSTOMER SYSTEMS OR CONNECTIONS (INCLUDING THEIR UNAVAILABILITY) DURING A SUBSCRIPTION TERM DO NOT AFFECT CUSTOMER’S OBLIGATIONS UNDER APPLICABLE ORDER(S) OR THIS AGREEMENT. Indemnification . By Pinecone . Subject to Sections 15.2 and 15.4, Pinecone will: (a) defend Customer against any claim, demand, suit or proceeding (each, an “ Action ”) made or brought against Customer by a third party alleging that Services being used by Customer, when used in accordance with this Agreement, infringe such third party’s United States patent or copyright, or misappropriate such third party’s trade secrets (each, an “ Infringement Action ”) and (b) indemnify Customer”
Open citationAug 17, 2026trainingmedium
data sharing
Latest stance: third party or vendor sharing
“Data Use and Feedback . Customer Data . Customer, on behalf of itself and applicable Affiliates (if any), hereby grants Pinecone the right to use and process Customer Data solely to provide Services and as otherwise expressly provided in this Agreement. Subject to this Agreement and the DPA, Pinecone may use Customer Data to provide, maintain, operate, improve, and support Services used by Customer, to calculate Fees due from Customer, to prevent or address technical problems, to share insights and other reporting with End Users, and to fulfill legal obligations. The terms of the DPA are hereby incorporated by reference into this Agreement with respect to Customer Data that contain Personal Information. Usage Data . Pinecone may collect and use Usage Data to develop, provide, maintain, market, operate, improve and support present and future Pinecone products and services; provided, however, that Pinecone may not disclose Usage Data to any third party unless (a) the disclosure is made strictly in accordance with Section 10 or (b) the Usage Data has been aggregated or anonymized and does not identify, and cannot be reasonably associated with, Customer, any Customer Affiliate, any End User or other identifiable individual, or any Customer Confidential Information. Feedback . Customer may provide Pinecone with bug reports, suggestions or other feedback with respect to Services, Support or Documentation (“ Feedback ”).”
Open citationAug 7, 2026privacyhigh
content ownership
Latest stance: platform claims or reserves rights
“This Website Privacy Policy (“Privacy Policy”) describes the privacy practices of Pinecone Systems, Inc. and that of its subsidiaries and affiliates (collectively, “Pinecone,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, secure and otherwise process personal information from individuals in connection with our website and any other website that we own or control and which posts or links to this Privacy Policy (collectively, the “Websites”), as well as our marketing activities, corporate events, conferences and other live events, and the rights and choices available to individuals with respect to their information. Pinecone may provide additional or supplemental privacy policies to individuals for specific products or services that we offer at the time we collect personal information. These supplemental privacy policies will govern how we may process the personal information in the context of the specific product or service. This Privacy Policy does not govern how we may process personal information on behalf of our enterprise customers as part of the Pinecone Services. We process such personal data only as instructed by our customers and in accordance with a data processing agreement between our customers and us. We provide important information for individuals located in the European Union, European Economic Area, Switzerland and United Kingdom (collectively, “Europe” or “European”) below .”
Open citationAug 7, 2026retentionmedium
retention
Latest stance: indefinite or necessity based
“We retain personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements. When we no longer require the personal information we have collected about you, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. If we anonymize your personal information (so that it can no longer be associated with you), we may use this information indefinitely without further notice to you.”
Open citationAug 7, 2026privacymedium
data sharing
Latest stance: third party or vendor sharing
“We may share personal information with the following categories of recipients: Service providers. We work with service providers that work on our behalf that may need access to certain Personal Data in order to provide their services to us. These companies may include, but are not limited to, cloud storage providers, analytics services, fraud prevention, identity verification providers, etc. We may share your personal information with third-party companies and individuals that provide services on our behalf or help us operate the Websites (such as customer support, hosting, analytics, email delivery, marketing and database management services). Payment processors. We share your payment information with third party payment processors, for the purpose of facilitating your payments when using our Services. These third parties may have access to your Personal Data so that they may perform these tasks on our behalf. Third party advertisers. We may partner with third parties to either display advertising on our Services or to manage our advertising on other websites or apps. Our third party advertisers may use Tracking Technologies to gather information about your activities on our Services and other websites and apps in order to provide you advertising based upon your browsing activities and interests. Third Party Integrations. The Services allow you to integrate with certain third-party services, such as in order to connect your Facebook or Apple account to our Services or to place purchases, in which case you will be bound by the terms and conditions and privacy notices of said third parties (e.g., Google or GitHub).”
Open citationAug 7, 2026privacymedium
data sharing
Latest stance: third party or vendor sharing
“Please make sure that you read and accept them in advance. We do not receive or store your passwords for any of these third party services. Business partners. We may share your personal information with third parties with whom we partner, including parties with whom we may co-sponsor corporate events or promotions, with whom we jointly offer products or services, or whose products or services may be of interest to you. Professional advisors. We may share your personal information with professional advisors, such as lawyers, auditors, bankers and insurers, where necessary in the course of the professional services that they render to us. Authorities and others. We may share your personal information with law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate for the compliance, fraud prevention and safety purposes described above. Business transferees. We may share your personal information with relevant participants in business transactions (or potential transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity interests in, (including, in connection with a bankruptcy or similar proceedings).”
Open citationAug 7, 2026privacymedium
data sharing
Latest stance: third party or vendor sharing
“We are headquartered in the United States and may have service providers in other countries, and your personal information may be transferred to the United States or other locations outside of your state, province, or country where privacy laws may not be as protective as those in your state, province, or country. European users should read the important information provided in the “ Notice to European Users ” section to learn more about transfer of personal information outside of Europe.”
Open citationAug 7, 2026retentionmedium
data sharing
Latest stance: third party or vendor sharing
“European data protection laws give you certain rights regarding your personal information. If you are located within Europe, you may ask us to take the following actions in relation to your personal information that we hold: Access. Provide you with information about our processing of your personal information and give you access to your personal information. Correct. Update or correct inaccuracies in your personal information. Delete. Delete your personal information. Transfer. Transfer a machine-readable copy of your personal information to you or a third party of your choice. Restrict. Restrict the processing of your personal information. Object. Object to our reliance on our legitimate interests as the basis of our processing of your personal information that impacts your rights. You may submit these requests by email to privacy@pinecone.io or our postal address provided above. We may request specific information from you to help us confirm your identity and process your request. Applicable law may require or permit us to decline your request. If we decline your request, we will tell you why, subject to legal restrictions. If you would like to submit a complaint about our use of your personal information or our response to your requests regarding your personal information, you may contact us or submit a complaint to the data protection regulator in your jurisdiction. You can find your data protection regulator here .”
Open citationJul 20, 2026subprocessors / sharingmedium
data sharing
Latest stance: third party or vendor sharing
“Benchmark Testing . Subject to this Section, Customer may conduct such benchmark testing of Services as it deems appropriate (each, a “ Test ”). Customer agrees the results of any Test of a Preview Offering shall be Confidential Information under this Agreement and used solely for Customer’s internal evaluation purposes. Customer may disclose to third parties the results of a Test of generally available Services, provided that (a) Customer shares the Test results with Pinecone reasonably in advance of their disclosure and (b) the disclosure is accompanied by all information needed to replicate the Test. By disclosing to a third party the results of a Test of a generally available Service, Customer agrees that: (i) Pinecone may perform its own benchmark testing of the Customer products or services referenced or included in the Test; (ii) Pinecone may disclose the results of its own testing to third parties; and (iii) the foregoing shall supersede any contrary provision in the terms governing the applicable Customer products and services. Anti-Corruption . Each Party shall comply with Applicable Laws concerning anti-bribery and anti-corruption, which may include the U.S. Foreign Corrupt Practices Act of 1977 and the UK Bribery Act 2010. As of the Effective Date and the date of each Order, each Party represents that it has neither received nor been offered any illegal or improper bribe, kickback, payment, gift or thing of value from any employee, agent or representative of the other Party or its Affiliates in connection with this Agreement.”
Open citationJul 20, 2026privacymedium
data sharing
Latest stance: third party or vendor sharing
“Entire Agreement . This Agreement, together with all Orders, the Acceptable Use Policy, the DPA and, as and if applicable, a BAA and Supplemental Terms, is the complete and exclusive statement of the agreement between the Parties and supersedes all proposals, questionnaires and other communications and agreements between the Parties (oral or written) relating to the subject matter of this Agreement. Any terms and conditions of any Customer web portal, vendor onboarding process, purchase order or other instrument issued by Customer in connection with this Agreement which are in addition to, inconsistent with or different from the terms and conditions of this Agreement shall be of no force or effect. Additionally, this Agreement supersedes any confidentiality, non-disclosure, evaluation or trial agreement previously entered into by the Parties with respect Customer’s or an Affiliate’s evaluation of Services or otherwise with respect to Services. Amendments; Waivers; Severability . This Agreement may be modified only by a written instrument duly executed by authorized representatives of the Parties; provided, however, that Pinecone may (a) modify this Agreement as provided in Section 19 and (b) designate successor locations for the URLs referenced throughout this Agreement and may modify the policies and terms (including the Pricing Page) published at those URLs in its sole discretion, subject to any limitations on modifications noted therein.”
Open citationJul 20, 2026indemnity / liabilitymedium
legal burden
Latest stance: indemnity
“The Indemnifying Party shall promptly take control of the defense and investigation of such Action and shall employ counsel of its choice to handle and defend the same at the Indemnifying Party’s expense. An Indemnitee may participate in and observe the proceedings on a monitoring, non-controlling basis at its own expense with counsel of its own choice. A Party’s failure to perform any obligations under this Section 15.4 will not relieve the Indemnifying Party of its obligations under Section 15.1 or 15.3, as applicable, except to the extent that the Indemnifying Party can demonstrate that it has been materially prejudiced as a result of such failure. The Indemnifying Party shall not settle an Action without the Indemnitee’s written consent if such settlement shall require action or payment by the Indemnitee.”
Open citationJul 20, 2026privacymedium
data sharing
Latest stance: third party or vendor sharing
“Data Use and Feedback . Customer Data . Customer, on behalf of itself and applicable Affiliates (if any), hereby grants Pinecone the right to use and process Customer Data solely to provide Services and as otherwise expressly provided in this Agreement. Subject to this Agreement and the DPA, Pinecone may use Customer Data to provide, maintain, operate, improve, and support Services used by Customer, to calculate Fees due from Customer, to prevent or address technical problems, to share insights and other reporting with End Users, and to fulfill legal obligations. The terms of the DPA are hereby incorporated by reference into this Agreement with respect to Customer Data that contain Personal Information. Usage Data . Pinecone may collect and use Usage Data to develop, provide, maintain, market, operate, improve and support present and future Pinecone products and services; provided, however, that Pinecone may not disclose Usage Data to any third party unless (a) the disclosure is made strictly in accordance with Section 10 or (b) the Usage Data has been aggregated or anonymized and does not identify, and cannot be reasonably associated with, Customer, any Customer Affiliate, any End User or other identifiable individual, or any Customer Confidential Information. Feedback . Customer may provide Pinecone with bug reports, suggestions or other feedback with respect to Services, Support or Documentation (“ Feedback ”).”
Open citationJul 20, 2026ownershiphigh
content license
Latest stance: sublicensable or transferable
“Ownership . As between the Parties, Customer owns all right, title and interest in and to Customer Data, including all associated Intellectual Property Rights, and Pinecone owns all right, title and interest in and to the Services and Documentation, including in each case all associated Intellectual Property Rights. The rights granted by Pinecone to Customer and its Affiliates with respect to Services in Section 2, and by Customer to Pinecone with respect to Customer Data in Section 8.1, are limited, nonexclusive and, except as otherwise provided in this Agreement, non-transferable. Except for the rights expressly granted by one Party to the other in this Agreement, all rights are reserved by the granting Party. Confidentiality . Each Party (as “ Recipient ”) shall use at least the same degree of care that it uses to protect its own similar confidential information (but not less than reasonable care) to: (a) use the Confidential Information disclosed by the other Party, such Party’s Affiliates, business partners or their respective employees agents or contractors (collectively, “ Discloser ”) only as permitted under this Agreement, unless Discloser has provided prior written consent for other uses, and (b) only disclose the Discloser’s Confidential Information to Recipient’s, or its Affiliates’, employees, partners, contractors (including legal counsel and accountants), and service providers (“ Representatives ”) who (i) are bound by non-use and non-disclosure obligations at least as protective as those contained in this Agreement and (ii) have a need to know the Confidential Information for the Recipient to exercise its rights or perform its obligations under this Agreement.”
Open citationJul 20, 2026commercial usehigh
content license
Latest stance: sublicensable or transferable
“Promotional Credits have no cash value, are non-transferable and, unless otherwise specified in writing by Pinecone, expire 30 days from issuance. “ Reseller ” means a Pinecone-authorized, third-party distributor or reseller that sells Service subscriptions to Customer. “ Restricted Information ” means the following categories of Personal Information: (a) patient, medical, or other protected health information regulated by the U.S. Health Insurance Portability and Accountability Act (“ HIPAA Information ”); (b) credit, debit, bank account, or other financial account numbers; (c) social security numbers, driver’s license numbers, or other unique and private government ID numbers; (d) special categories of data as defined in the GDPR; and (e) other similar categories of sensitive information as set forth in the Applicable Data Protection Laws. “ Security Measures ” means Pinecone’s Technical and Organizational Security Measures, made available at https://www.pinecone.io/legal/security-measures.pdf . “ Services ” means the hosted services that Pinecone makes available at https://app.pinecone.io/ , together with APIs. Pinecone may modify Services from time to time, provided that any modifications do not materially diminish the features or functionalities of Services used by Customer during the applicable Subscription Term. For clarity, Services do not include any Customer System or any software, sample data, libraries or services which are not individually essential for the functioning of Services that Pinecone makes available under separate license terms or otherwise.”
Open citationJul 20, 2026ownershipmedium
data sharing
Latest stance: third party or vendor sharing
“Ownership . As between the Parties, Customer owns all right, title and interest in and to Customer Data, including all associated Intellectual Property Rights, and Pinecone owns all right, title and interest in and to the Services and Documentation, including in each case all associated Intellectual Property Rights. The rights granted by Pinecone to Customer and its Affiliates with respect to Services in Section 2, and by Customer to Pinecone with respect to Customer Data in Section 8.1, are limited, nonexclusive and, except as otherwise provided in this Agreement, non-transferable. Except for the rights expressly granted by one Party to the other in this Agreement, all rights are reserved by the granting Party. Confidentiality . Each Party (as “ Recipient ”) shall use at least the same degree of care that it uses to protect its own similar confidential information (but not less than reasonable care) to: (a) use the Confidential Information disclosed by the other Party, such Party’s Affiliates, business partners or their respective employees agents or contractors (collectively, “ Discloser ”) only as permitted under this Agreement, unless Discloser has provided prior written consent for other uses, and (b) only disclose the Discloser’s Confidential Information to Recipient’s, or its Affiliates’, employees, partners, contractors (including legal counsel and accountants), and service providers (“ Representatives ”) who (i) are bound by non-use and non-disclosure obligations at least as protective as those contained in this Agreement and (ii) have a need to know the Confidential Information for the Recipient to exercise its rights or perform its obligations under this Agreement.”
Open citationJul 8, 2026privacymedium
data sharing
Latest stance: third party or vendor sharing
“Please make sure that you read and accept them in advance. We do not receive or store your passwords for any of these third party services. Business partners. We may share your personal information with third parties with whom we partner, including parties with whom we may co-sponsor corporate events or promotions, with whom we jointly offer products or services, or whose products or services may be of interest to you. Professional advisors. We may share your personal information with professional advisors, such as lawyers, auditors, bankers and insurers, where necessary in the course of the professional services that they render to us. Authorities and others. We may share your personal information with law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate for the compliance, fraud prevention and safety purposes described above. Business transferees. We may share your personal information with relevant participants in business transactions (or potential transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity interests in, (including, in connection with a bankruptcy or similar proceedings).”
Open citationJul 8, 2026privacymedium
data sharing
Latest stance: third party or vendor sharing
“We may share personal information with the following categories of recipients: Service providers. We work with service providers that work on our behalf that may need access to certain Personal Data in order to provide their services to us. These companies may include, but are not limited to, cloud storage providers, analytics services, fraud prevention, identity verification providers, etc. We may share your personal information with third-party companies and individuals that provide services on our behalf or help us operate the Websites (such as customer support, hosting, analytics, email delivery, marketing and database management services). Payment processors. We share your payment information with third party payment processors, for the purpose of facilitating your payments when using our Services. These third parties may have access to your Personal Data so that they may perform these tasks on our behalf. Third party advertisers. We may partner with third parties to either display advertising on our Services or to manage our advertising on other websites or apps. Our third party advertisers may use Tracking Technologies to gather information about your activities on our Services and other websites and apps in order to provide you advertising based upon your browsing activities and interests. Third Party Integrations. The Services allow you to integrate with certain third-party services, such as in order to connect your Facebook or Apple account to our Services or to place purchases, in which case you will be bound by the terms and conditions and privacy notices of said third parties (e.g., Google or GitHub).”
Open citationJul 8, 2026privacyhigh
content ownership
Latest stance: platform claims or reserves rights
“This Website Privacy Policy (“Privacy Policy”) describes the privacy practices of Pinecone Systems, Inc. and that of its subsidiaries and affiliates (collectively, “Pinecone,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, secure and otherwise process personal information from individuals in connection with our website and any other website that we own or control and which posts or links to this Privacy Policy (collectively, the “Websites”), as well as our marketing activities, corporate events, conferences and other live events, and the rights and choices available to individuals with respect to their information. Pinecone may provide additional or supplemental privacy policies to individuals for specific products or services that we offer at the time we collect personal information. These supplemental privacy policies will govern how we may process the personal information in the context of the specific product or service. This Privacy Policy does not govern how we may process personal information on behalf of our enterprise customers as part of the Pinecone Services. We process such personal data only as instructed by our customers and in accordance with a data processing agreement between our customers and us. We provide important information for individuals located in the European Union, European Economic Area, Switzerland and United Kingdom (collectively, “Europe” or “European”) below .”
Open citationJul 8, 2026privacymedium
data sharing
Latest stance: third party or vendor sharing
“We are headquartered in the United States and may have service providers in other countries, and your personal information may be transferred to the United States or other locations outside of your state, province, or country where privacy laws may not be as protective as those in your state, province, or country. European users should read the important information provided in the “ Notice to European Users ” section to learn more about transfer of personal information outside of Europe.”
Open citationJul 8, 2026retentionmedium
data sharing
Latest stance: third party or vendor sharing
“European data protection laws give you certain rights regarding your personal information. If you are located within Europe, you may ask us to take the following actions in relation to your personal information that we hold: Access. Provide you with information about our processing of your personal information and give you access to your personal information. Correct. Update or correct inaccuracies in your personal information. Delete. Delete your personal information. Transfer. Transfer a machine-readable copy of your personal information to you or a third party of your choice. Restrict. Restrict the processing of your personal information. Object. Object to our reliance on our legitimate interests as the basis of our processing of your personal information that impacts your rights. You may submit these requests by email to privacy@pinecone.io or our postal address provided above. We may request specific information from you to help us confirm your identity and process your request. Applicable law may require or permit us to decline your request. If we decline your request, we will tell you why, subject to legal restrictions. If you would like to submit a complaint about our use of your personal information or our response to your requests regarding your personal information, you may contact us or submit a complaint to the data protection regulator in your jurisdiction. You can find your data protection regulator here .”
Open citationJul 8, 2026retentionmedium
retention
Latest stance: indefinite or necessity based
“We retain personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements. When we no longer require the personal information we have collected about you, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. If we anonymize your personal information (so that it can no longer be associated with you), we may use this information indefinitely without further notice to you.”
Open citationJun 17, 2026tier differencesmedium
tier condition
Latest stance: rights or controls vary by tier
“Ordering . Customer may acquire subscriptions to Services through Orders entered into directly between Pinecone and Customer or, as further described in Section 11.5, through Orders made through a Reseller or Marketplace (each, an “ Intermediary ”). Each Order is a standalone contract, separate from any other Order, and shall be deemed to incorporate the terms of this Agreement. Pinecone Services . Subject to the applicable Order and this Agreement, Pinecone hereby grants to Customer, and subject to Section 3, its Affiliates the right to use Services in accordance with the Documentation during the Subscription Term solely for Customer’s and its Affiliates’ internal business purposes. During the Subscription Term, Pinecone will provide the types and levels of Support, and employ the Security Measures, applicable to Customer-subscribed Services. Customer Affiliates . Customer may permit its Affiliates to use Services under an Order, provided that (a) use is solely for the benefit of Customer and such Affiliates and (b) Customer accepts full liability for the acts and omissions of its Affiliates, which shall be deemed the acts and omissions of Customer under this Agreement. In addition, Affiliates of Customer may enter into their own orders under this Agreement as “Customer,” in which case the order will be a separate agreement between Pinecone and the Customer Affiliate incorporating the terms of this Agreement.”
Open citationJun 17, 2026commercial usehigh
content license
Latest stance: sublicensable or transferable
“Promotional Credits have no cash value, are non-transferable and, unless otherwise specified in writing by Pinecone, expire 30 days from issuance. “ Reseller ” means a Pinecone-authorized, third-party distributor or reseller that sells Service subscriptions to Customer. “ Restricted Information ” means the following categories of Personal Information: (a) patient, medical, or other protected health information regulated by the U.S. Health Insurance Portability and Accountability Act (“ HIPAA Information ”); (b) credit, debit, bank account, or other financial account numbers; (c) social security numbers, driver’s license numbers, or other unique and private government ID numbers; (d) special categories of data as defined in the GDPR; and (e) other similar categories of sensitive information as set forth in the Applicable Data Protection Laws. “ Security Measures ” means Pinecone’s Technical and Organizational Security Measures, made available at https://www.pinecone.io/legal/security-measures.pdf . “ Services ” means the hosted services that Pinecone makes available at https://app.pinecone.io/ , together with APIs. Pinecone may modify Services from time to time, provided that any modifications do not materially diminish the features or functionalities of Services used by Customer during the applicable Subscription Term. For clarity, Services do not include any Customer System or any software, sample data, libraries or services which are not individually essential for the functioning of Services that Pinecone makes available under separate license terms or otherwise.”
Open citationJun 17, 2026ownershiphigh
content license
Latest stance: sublicensable or transferable
“Ownership . As between the Parties, Customer owns all right, title and interest in and to Customer Data, including all associated Intellectual Property Rights, and Pinecone owns all right, title and interest in and to the Services and Documentation, including in each case all associated Intellectual Property Rights. The rights granted by Pinecone to Customer and its Affiliates with respect to Services in Section 2, and by Customer to Pinecone with respect to Customer Data in Section 8.1, are limited, nonexclusive and, except as otherwise provided in this Agreement, non-transferable. Except for the rights expressly granted by one Party to the other in this Agreement, all rights are reserved by the granting Party. Confidentiality . Each Party (as “ Recipient ”) shall use at least the same degree of care that it uses to protect its own similar confidential information (but not less than reasonable care) to: (a) use the Confidential Information disclosed by the other Party, such Party’s Affiliates, business partners or their respective employees agents or contractors (collectively, “ Discloser ”) only as permitted under this Agreement, unless Discloser has provided prior written consent for other uses, and (b) only disclose the Discloser’s Confidential Information to Recipient’s, or its Affiliates’, employees, partners, contractors (including legal counsel and accountants), and service providers (“ Representatives ”) who (i) are bound by non-use and non-disclosure obligations at least as protective as those contained in this Agreement and (ii) have a need to know the Confidential Information for the Recipient to exercise its rights or perform its obligations under this Agreement.”
Open citationJun 17, 2026privacyhigh
content license
Latest stance: sublicensable or transferable
“Promotional Credits have no cash value, are non-transferable and, unless otherwise specified in writing by Pinecone, expire 30 days from issuance. “ Reseller ” means a Pinecone-authorized, third-party distributor or reseller that sells Service subscriptions to Customer. “ Restricted Information ” means the following categories of Personal Information: (a) patient, medical, or other protected health information regulated by the U.S. Health Insurance Portability and Accountability Act (“ HIPAA Information ”); (b) credit, debit, bank account, or other financial account numbers; (c) social security numbers, driver’s license numbers, or other unique and private government ID numbers; (d) special categories of data as defined in the GDPR; and (e) other similar categories of sensitive information as set forth in the Applicable Data Protection Laws. “ Security Measures ” means Pinecone’s Technical and Organizational Security Measures, made available at https://www.pinecone.io/legal/security-measures.pdf . “ Services ” means the hosted services that Pinecone makes available at https://app.pinecone.io/ , together with APIs. Pinecone may modify Services from time to time, provided that any modifications do not materially diminish the features or functionalities of Services used by Customer during the applicable Subscription Term. For clarity, Services do not include any Customer System or any software, sample data, libraries or services which are not individually essential for the functioning of Services that Pinecone makes available under separate license terms or otherwise.”
Open citationJun 17, 2026privacymedium
data sharing
Latest stance: third party or vendor sharing
“Entire Agreement . This Agreement, together with all Orders, the Acceptable Use Policy, the DPA and, as and if applicable, a BAA and Supplemental Terms, is the complete and exclusive statement of the agreement between the Parties and supersedes all proposals, questionnaires and other communications and agreements between the Parties (oral or written) relating to the subject matter of this Agreement. Any terms and conditions of any Customer web portal, vendor onboarding process, purchase order or other instrument issued by Customer in connection with this Agreement which are in addition to, inconsistent with or different from the terms and conditions of this Agreement shall be of no force or effect. Additionally, this Agreement supersedes any confidentiality, non-disclosure, evaluation or trial agreement previously entered into by the Parties with respect Customer’s or an Affiliate’s evaluation of Services or otherwise with respect to Services. Amendments; Waivers; Severability . This Agreement may be modified only by a written instrument duly executed by authorized representatives of the Parties; provided, however, that Pinecone may (a) modify this Agreement as provided in Section 19 and (b) designate successor locations for the URLs referenced throughout this Agreement and may modify the policies and terms (including the Pricing Page) published at those URLs in its sole discretion, subject to any limitations on modifications noted therein.”
Open citationJun 17, 2026ownershipmedium
data sharing
Latest stance: third party or vendor sharing
“Ownership . As between the Parties, Customer owns all right, title and interest in and to Customer Data, including all associated Intellectual Property Rights, and Pinecone owns all right, title and interest in and to the Services and Documentation, including in each case all associated Intellectual Property Rights. The rights granted by Pinecone to Customer and its Affiliates with respect to Services in Section 2, and by Customer to Pinecone with respect to Customer Data in Section 8.1, are limited, nonexclusive and, except as otherwise provided in this Agreement, non-transferable. Except for the rights expressly granted by one Party to the other in this Agreement, all rights are reserved by the granting Party. Confidentiality . Each Party (as “ Recipient ”) shall use at least the same degree of care that it uses to protect its own similar confidential information (but not less than reasonable care) to: (a) use the Confidential Information disclosed by the other Party, such Party’s Affiliates, business partners or their respective employees agents or contractors (collectively, “ Discloser ”) only as permitted under this Agreement, unless Discloser has provided prior written consent for other uses, and (b) only disclose the Discloser’s Confidential Information to Recipient’s, or its Affiliates’, employees, partners, contractors (including legal counsel and accountants), and service providers (“ Representatives ”) who (i) are bound by non-use and non-disclosure obligations at least as protective as those contained in this Agreement and (ii) have a need to know the Confidential Information for the Recipient to exercise its rights or perform its obligations under this Agreement.”
Open citationJun 17, 2026privacymedium
data sharing
Latest stance: third party or vendor sharing
“Data Use and Feedback . Customer Data . Customer, on behalf of itself and applicable Affiliates (if any), hereby grants Pinecone the right to use and process Customer Data solely to provide Services and as otherwise expressly provided in this Agreement. Subject to this Agreement and the DPA, Pinecone may use Customer Data to provide, maintain, operate, improve, and support Services used by Customer, to calculate Fees due from Customer, to prevent or address technical problems, to share insights and other reporting with End Users, and to fulfill legal obligations. The terms of the DPA are hereby incorporated by reference into this Agreement with respect to Customer Data that contain Personal Information. Usage Data . Pinecone may collect and use Usage Data to develop, provide, maintain, market, operate, improve and support present and future Pinecone products and services; provided, however, that Pinecone may not disclose Usage Data to any third party unless (a) the disclosure is made strictly in accordance with Section 10 or (b) the Usage Data has been aggregated or anonymized and does not identify, and cannot be reasonably associated with, Customer, any Customer Affiliate, any End User or other identifiable individual, or any Customer Confidential Information. Feedback . Customer may provide Pinecone with bug reports, suggestions or other feedback with respect to Services, Support or Documentation (“ Feedback ”).”
Open citationJun 17, 2026confidentialitymedium
data sharing
Latest stance: third party or vendor sharing
“Benchmark Testing . Subject to this Section, Customer may conduct such benchmark testing of Services as it deems appropriate (each, a “ Test ”). Customer agrees the results of any Test of a Preview Offering shall be Confidential Information under this Agreement and used solely for Customer’s internal evaluation purposes. Customer may disclose to third parties the results of a Test of generally available Services, provided that (a) Customer shares the Test results with Pinecone reasonably in advance of their disclosure and (b) the disclosure is accompanied by all information needed to replicate the Test. By disclosing to a third party the results of a Test of a generally available Service, Customer agrees that: (i) Pinecone may perform its own benchmark testing of the Customer products or services referenced or included in the Test; (ii) Pinecone may disclose the results of its own testing to third parties; and (iii) the foregoing shall supersede any contrary provision in the terms governing the applicable Customer products and services. Anti-Corruption . Each Party shall comply with Applicable Laws concerning anti-bribery and anti-corruption, which may include the U.S. Foreign Corrupt Practices Act of 1977 and the UK Bribery Act 2010. As of the Effective Date and the date of each Order, each Party represents that it has neither received nor been offered any illegal or improper bribe, kickback, payment, gift or thing of value from any employee, agent or representative of the other Party or its Affiliates in connection with this Agreement.”
Open citationJun 17, 2026governing lawmedium
data sharing
Latest stance: third party or vendor sharing
“Entire Agreement . This Agreement, together with all Orders, the Acceptable Use Policy, the DPA and, as and if applicable, a BAA and Supplemental Terms, is the complete and exclusive statement of the agreement between the Parties and supersedes all proposals, questionnaires and other communications and agreements between the Parties (oral or written) relating to the subject matter of this Agreement. Any terms and conditions of any Customer web portal, vendor onboarding process, purchase order or other instrument issued by Customer in connection with this Agreement which are in addition to, inconsistent with or different from the terms and conditions of this Agreement shall be of no force or effect. Additionally, this Agreement supersedes any confidentiality, non-disclosure, evaluation or trial agreement previously entered into by the Parties with respect Customer’s or an Affiliate’s evaluation of Services or otherwise with respect to Services. Amendments; Waivers; Severability . This Agreement may be modified only by a written instrument duly executed by authorized representatives of the Parties; provided, however, that Pinecone may (a) modify this Agreement as provided in Section 19 and (b) designate successor locations for the URLs referenced throughout this Agreement and may modify the policies and terms (including the Pricing Page) published at those URLs in its sole discretion, subject to any limitations on modifications noted therein.”
Open citationJun 17, 2026subprocessors / sharingmedium
data sharing
Latest stance: third party or vendor sharing
“Benchmark Testing . Subject to this Section, Customer may conduct such benchmark testing of Services as it deems appropriate (each, a “ Test ”). Customer agrees the results of any Test of a Preview Offering shall be Confidential Information under this Agreement and used solely for Customer’s internal evaluation purposes. Customer may disclose to third parties the results of a Test of generally available Services, provided that (a) Customer shares the Test results with Pinecone reasonably in advance of their disclosure and (b) the disclosure is accompanied by all information needed to replicate the Test. By disclosing to a third party the results of a Test of a generally available Service, Customer agrees that: (i) Pinecone may perform its own benchmark testing of the Customer products or services referenced or included in the Test; (ii) Pinecone may disclose the results of its own testing to third parties; and (iii) the foregoing shall supersede any contrary provision in the terms governing the applicable Customer products and services. Anti-Corruption . Each Party shall comply with Applicable Laws concerning anti-bribery and anti-corruption, which may include the U.S. Foreign Corrupt Practices Act of 1977 and the UK Bribery Act 2010. As of the Effective Date and the date of each Order, each Party represents that it has neither received nor been offered any illegal or improper bribe, kickback, payment, gift or thing of value from any employee, agent or representative of the other Party or its Affiliates in connection with this Agreement.”
Open citationJun 17, 2026trainingmedium
data sharing
Latest stance: third party or vendor sharing
“Data Use and Feedback . Customer Data . Customer, on behalf of itself and applicable Affiliates (if any), hereby grants Pinecone the right to use and process Customer Data solely to provide Services and as otherwise expressly provided in this Agreement. Subject to this Agreement and the DPA, Pinecone may use Customer Data to provide, maintain, operate, improve, and support Services used by Customer, to calculate Fees due from Customer, to prevent or address technical problems, to share insights and other reporting with End Users, and to fulfill legal obligations. The terms of the DPA are hereby incorporated by reference into this Agreement with respect to Customer Data that contain Personal Information. Usage Data . Pinecone may collect and use Usage Data to develop, provide, maintain, market, operate, improve and support present and future Pinecone products and services; provided, however, that Pinecone may not disclose Usage Data to any third party unless (a) the disclosure is made strictly in accordance with Section 10 or (b) the Usage Data has been aggregated or anonymized and does not identify, and cannot be reasonably associated with, Customer, any Customer Affiliate, any End User or other identifiable individual, or any Customer Confidential Information. Feedback . Customer may provide Pinecone with bug reports, suggestions or other feedback with respect to Services, Support or Documentation (“ Feedback ”).”
Open citationJun 17, 2026indemnity / liabilitymedium
legal burden
Latest stance: indemnity
“The Indemnifying Party shall promptly take control of the defense and investigation of such Action and shall employ counsel of its choice to handle and defend the same at the Indemnifying Party’s expense. An Indemnitee may participate in and observe the proceedings on a monitoring, non-controlling basis at its own expense with counsel of its own choice. A Party’s failure to perform any obligations under this Section 15.4 will not relieve the Indemnifying Party of its obligations under Section 15.1 or 15.3, as applicable, except to the extent that the Indemnifying Party can demonstrate that it has been materially prejudiced as a result of such failure. The Indemnifying Party shall not settle an Action without the Indemnitee’s written consent if such settlement shall require action or payment by the Indemnitee.”
Open citationJun 17, 2026indemnity / liabilitymedium
legal burden
Latest stance: indemnity
“If Customer’s use of Services becomes, or in Pinecone’s opinion is likely to become, the subject of an Infringement Action, Pinecone may in its discretion and at its own expense: (i) obtain for Customer the right to continue using Services; (ii) modify Services so that they no longer infringe or misappropriate; or (iii) terminate this Agreement and all Orders and issue a Pro-Rated Refund. This Section 15 states Pinecone’s entire liability and Customer’s exclusive remedies for any claim of Intellectual Property Rights infringement or misappropriation. Exceptions . Pinecone will have no obligation to indemnify Customer for an Infringement Action to the extent it arises from Preview Offerings, Trial Services or any of the following (collectively, “ Customer-Controlled Matters ”): Customer Systems, Connections, Customer Data, or any access or use of Services by Customer, an Affiliate or an End User in a manner that is not in conformity with this Agreement. By Customer . Subject to Section 15.4, Customer will defend Pinecone against any Action made or brought against Pinecone by a third party arising out of or relating to Customer-Controlled Matters, and indemnify Pinecone from and against any Losses finally awarded against Pinecone as a result of such Action, or for amounts paid by Pinecone under a settlement approved in writing by Customer resulting from such Action. Procedure . A Party seeking indemnification (the “ Indemnitee ”) shall promptly notify the other Party (the “ Indemnifying Party ”), in writing of any Action for which the Indemnitee seeks indemnification pursuant to Section 15.1 or 15.3, as applicable, and reasonably cooperate with the Indemnifying Party at the Indemnifying Party’s expense.”
Open citationJun 17, 2026indemnity / liabilitymedium
legal burden
Latest stance: indemnity
“Disclaimers . EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT, NEITHER PARTY MAKES ANY WARRANTY OR GUARANTEE OF ANY KIND, WHETHER IMPLIED, EXPRESS, OR STATUTORY, OR OTHERWISE, AND EACH PARTY SPECIFICALLY DISCLAIMS ALL WARRANTIES, WHETHER IMPLIED, EXPRESS, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTY OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, AND ALL WARRANTIES ARISING FROM COURSE OF DEALING, USAGE OR TRADE PRACTICE, TO THE MAXIMUM EXTENT PERMITTED BY LAW. FURTHER, EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT, ALL SERVICES AND ANY SOFTWARE, SAMPLE DATA, LIBRARIES, AND/OR OTHER MATERIAL ARE PROVIDED BY PINECONE ON AN “AS IS” AND “AS AVAILABLE” BASIS. WITHOUT LIMITING THE OTHER PROVISIONS OF THIS SECTION 14, PINECONE MAKES NO WARRANTY OF ANY KIND THAT SERVICES, SUPPORT, DOCUMENTATION OR OTHER MATERIAL, OR RESULTS OF THE USE THEREOF, WILL (A) MEET CUSTOMER’S OR ANY OTHER PERSON’S REQUIREMENTS; (B) OPERATE WITHOUT INTERRUPTION; (C) ACHIEVE ANY INTENDED RESULT; (D) BE ERROR FREE OR (E) BE COMPATIBLE, WORK WITH OR CONTINUE TO WORK WITH CUSTOMER SYSTEMS OR CONNECTIONS. ANY CHANGES TO CUSTOMER SYSTEMS OR CONNECTIONS (INCLUDING THEIR UNAVAILABILITY) DURING A SUBSCRIPTION TERM DO NOT AFFECT CUSTOMER’S OBLIGATIONS UNDER APPLICABLE ORDER(S) OR THIS AGREEMENT. Indemnification . By Pinecone . Subject to Sections 15.2 and 15.4, Pinecone will: (a) defend Customer against any claim, demand, suit or proceeding (each, an “ Action ”) made or brought against Customer by a third party alleging that Services being used by Customer, when used in accordance with this Agreement, infringe such third party’s United States patent or copyright, or misappropriate such third party’s trade secrets (each, an “ Infringement Action ”) and (b) indemnify Customer”
Open citationJun 17, 2026indemnity / liabilitymedium
legal burden
Latest stance: liability limited
“Disclaimers . EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT, NEITHER PARTY MAKES ANY WARRANTY OR GUARANTEE OF ANY KIND, WHETHER IMPLIED, EXPRESS, OR STATUTORY, OR OTHERWISE, AND EACH PARTY SPECIFICALLY DISCLAIMS ALL WARRANTIES, WHETHER IMPLIED, EXPRESS, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTY OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, AND ALL WARRANTIES ARISING FROM COURSE OF DEALING, USAGE OR TRADE PRACTICE, TO THE MAXIMUM EXTENT PERMITTED BY LAW. FURTHER, EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT, ALL SERVICES AND ANY SOFTWARE, SAMPLE DATA, LIBRARIES, AND/OR OTHER MATERIAL ARE PROVIDED BY PINECONE ON AN “AS IS” AND “AS AVAILABLE” BASIS. WITHOUT LIMITING THE OTHER PROVISIONS OF THIS SECTION 14, PINECONE MAKES NO WARRANTY OF ANY KIND THAT SERVICES, SUPPORT, DOCUMENTATION OR OTHER MATERIAL, OR RESULTS OF THE USE THEREOF, WILL (A) MEET CUSTOMER’S OR ANY OTHER PERSON’S REQUIREMENTS; (B) OPERATE WITHOUT INTERRUPTION; (C) ACHIEVE ANY INTENDED RESULT; (D) BE ERROR FREE OR (E) BE COMPATIBLE, WORK WITH OR CONTINUE TO WORK WITH CUSTOMER SYSTEMS OR CONNECTIONS. ANY CHANGES TO CUSTOMER SYSTEMS OR CONNECTIONS (INCLUDING THEIR UNAVAILABILITY) DURING A SUBSCRIPTION TERM DO NOT AFFECT CUSTOMER’S OBLIGATIONS UNDER APPLICABLE ORDER(S) OR THIS AGREEMENT. Indemnification . By Pinecone . Subject to Sections 15.2 and 15.4, Pinecone will: (a) defend Customer against any claim, demand, suit or proceeding (each, an “ Action ”) made or brought against Customer by a third party alleging that Services being used by Customer, when used in accordance with this Agreement, infringe such third party’s United States patent or copyright, or misappropriate such third party’s trade secrets (each, an “ Infringement Action ”) and (b) indemnify Customer”
Open citationJun 17, 2026tier differencesmedium
tier condition
Latest stance: rights or controls vary by tier
“Preview Offerings and Trial Services . Notwithstanding any provision in this Agreement or any Order to the contrary: (a) Pinecone is not under any obligation to offer, and Customer is under no obligation to access or use, any Preview Offerings or Trial Services; (b) Pinecone may, in its sole discretion, modify Preview Offerings at any time and discontinue Customer’s access to Preview Offerings and Trial Services at any time; (c) Customer’s use of Preview Offerings and Trial Services following the end of any free trial period granted by Pinecone (including Customer’s exhaustion of Promotional Credits granted by Pinecone) will be subject to Fees on the basis of usage in accordance with Section 11.1; (d) Pinecone makes no availability or Support commitments under the Support Policy or otherwise with respect to Preview Offerings and/or Trial Services; and (e) any access or use of a Preview Offering is at Customer’s sole risk, and Customer acknowledges that Preview Offerings are not ready for production, are excluded from Security Measures and may contain bugs, errors and defects. WITHOUT LIMITING THE PROVISIONS OF SECTION 16, TO THE FULLEST EXTENT PERMITTED BY LAW, PINECONE’S CUMULATIVE AND AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO PREVIEW OFFERINGS AND TRIAL SERVICES SHALL NOT EXCEED US$100. Suspension, Term and Termination . Suspension . In addition to all other remedies available at law or in equity, including termination pursuant to Section 13.3, Pinecone shall have the right to suspend access to Services if Pinecone reasonably believes a violation of Section 7 has occurred or if Pinecone fails to receive payment of undisputed amounts due for Customer’s use of Services, and such failure is not corrected within 10 days of notice from Pinecone.”
Open citationJun 17, 2026privacymedium
data sharing
Latest stance: third party or vendor sharing
“Please make sure that you read and accept them in advance. We do not receive or store your passwords for any of these third party services. Business partners. We may share your personal information with third parties with whom we partner, including parties with whom we may co-sponsor corporate events or promotions, with whom we jointly offer products or services, or whose products or services may be of interest to you. Professional advisors. We may share your personal information with professional advisors, such as lawyers, auditors, bankers and insurers, where necessary in the course of the professional services that they render to us. Authorities and others. We may share your personal information with law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate for the compliance, fraud prevention and safety purposes described above. Business transferees. We may share your personal information with relevant participants in business transactions (or potential transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity interests in, (including, in connection with a bankruptcy or similar proceedings).”
Open citationJun 17, 2026privacyhigh
content ownership
Latest stance: platform claims or reserves rights
“This Website Privacy Policy (“Privacy Policy”) describes the privacy practices of Pinecone Systems, Inc. and that of its subsidiaries and affiliates (collectively, “Pinecone,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, secure and otherwise process personal information from individuals in connection with our website and any other website that we own or control and which posts or links to this Privacy Policy (collectively, the “Websites”), as well as our marketing activities, corporate events, conferences and other live events, and the rights and choices available to individuals with respect to their information. Pinecone may provide additional or supplemental privacy policies to individuals for specific products or services that we offer at the time we collect personal information. These supplemental privacy policies will govern how we may process the personal information in the context of the specific product or service. This Privacy Policy does not govern how we may process personal information on behalf of our enterprise customers as part of the Pinecone Services. We process such personal data only as instructed by our customers and in accordance with a data processing agreement between our customers and us. We provide important information for individuals located in the European Union, European Economic Area, Switzerland and United Kingdom (collectively, “Europe” or “European”) below .”
Open citationJun 17, 2026privacyhigh
content ownership
Latest stance: platform claims or reserves rights
“We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the Websites. If required by law, we will also provide notification of changes in another way that we believe is reasonably likely to reach you, such as via email or another manner through the Websites. Any modifications to this Privacy Policy will be effective upon our posting the modified version (or as otherwise indicated at the time of posting). In all cases, your continued use of the Websites after the effective date of any modified Privacy Policy indicates your acceptance of the modified Privacy Policy.”
Open citationJun 17, 2026subprocessors / sharingmedium
data sharing
Latest stance: third party or vendor sharing
“Please make sure that you read and accept them in advance. We do not receive or store your passwords for any of these third party services. Business partners. We may share your personal information with third parties with whom we partner, including parties with whom we may co-sponsor corporate events or promotions, with whom we jointly offer products or services, or whose products or services may be of interest to you. Professional advisors. We may share your personal information with professional advisors, such as lawyers, auditors, bankers and insurers, where necessary in the course of the professional services that they render to us. Authorities and others. We may share your personal information with law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate for the compliance, fraud prevention and safety purposes described above. Business transferees. We may share your personal information with relevant participants in business transactions (or potential transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity interests in, (including, in connection with a bankruptcy or similar proceedings).”
Open citationJun 17, 2026privacymedium
data sharing
Latest stance: third party or vendor sharing
“We are headquartered in the United States and may have service providers in other countries, and your personal information may be transferred to the United States or other locations outside of your state, province, or country where privacy laws may not be as protective as those in your state, province, or country. European users should read the important information provided in the “ Notice to European Users ” section to learn more about transfer of personal information outside of Europe.”
Open citationJun 17, 2026subprocessors / sharingmedium
data sharing
Latest stance: third party or vendor sharing
“We may share personal information with the following categories of recipients: Service providers. We work with service providers that work on our behalf that may need access to certain Personal Data in order to provide their services to us. These companies may include, but are not limited to, cloud storage providers, analytics services, fraud prevention, identity verification providers, etc. We may share your personal information with third-party companies and individuals that provide services on our behalf or help us operate the Websites (such as customer support, hosting, analytics, email delivery, marketing and database management services). Payment processors. We share your payment information with third party payment processors, for the purpose of facilitating your payments when using our Services. These third parties may have access to your Personal Data so that they may perform these tasks on our behalf. Third party advertisers. We may partner with third parties to either display advertising on our Services or to manage our advertising on other websites or apps. Our third party advertisers may use Tracking Technologies to gather information about your activities on our Services and other websites and apps in order to provide you advertising based upon your browsing activities and interests. Third Party Integrations. The Services allow you to integrate with certain third-party services, such as in order to connect your Facebook or Apple account to our Services or to place purchases, in which case you will be bound by the terms and conditions and privacy notices of said third parties (e.g., Google or GitHub).”
Open citationJun 17, 2026retentionmedium
data sharing
Latest stance: third party or vendor sharing
“European data protection laws give you certain rights regarding your personal information. If you are located within Europe, you may ask us to take the following actions in relation to your personal information that we hold: Access. Provide you with information about our processing of your personal information and give you access to your personal information. Correct. Update or correct inaccuracies in your personal information. Delete. Delete your personal information. Transfer. Transfer a machine-readable copy of your personal information to you or a third party of your choice. Restrict. Restrict the processing of your personal information. Object. Object to our reliance on our legitimate interests as the basis of our processing of your personal information that impacts your rights. You may submit these requests by email to privacy@pinecone.io or our postal address provided above. We may request specific information from you to help us confirm your identity and process your request. Applicable law may require or permit us to decline your request. If we decline your request, we will tell you why, subject to legal restrictions. If you would like to submit a complaint about our use of your personal information or our response to your requests regarding your personal information, you may contact us or submit a complaint to the data protection regulator in your jurisdiction. You can find your data protection regulator here .”
Open citationJun 17, 2026privacymedium
data sharing
Latest stance: third party or vendor sharing
“European data protection laws give you certain rights regarding your personal information. If you are located within Europe, you may ask us to take the following actions in relation to your personal information that we hold: Access. Provide you with information about our processing of your personal information and give you access to your personal information. Correct. Update or correct inaccuracies in your personal information. Delete. Delete your personal information. Transfer. Transfer a machine-readable copy of your personal information to you or a third party of your choice. Restrict. Restrict the processing of your personal information. Object. Object to our reliance on our legitimate interests as the basis of our processing of your personal information that impacts your rights. You may submit these requests by email to privacy@pinecone.io or our postal address provided above. We may request specific information from you to help us confirm your identity and process your request. Applicable law may require or permit us to decline your request. If we decline your request, we will tell you why, subject to legal restrictions. If you would like to submit a complaint about our use of your personal information or our response to your requests regarding your personal information, you may contact us or submit a complaint to the data protection regulator in your jurisdiction. You can find your data protection regulator here .”
Open citationJun 17, 2026privacymedium
data sharing
Latest stance: third party or vendor sharing
“We may share personal information with the following categories of recipients: Service providers. We work with service providers that work on our behalf that may need access to certain Personal Data in order to provide their services to us. These companies may include, but are not limited to, cloud storage providers, analytics services, fraud prevention, identity verification providers, etc. We may share your personal information with third-party companies and individuals that provide services on our behalf or help us operate the Websites (such as customer support, hosting, analytics, email delivery, marketing and database management services). Payment processors. We share your payment information with third party payment processors, for the purpose of facilitating your payments when using our Services. These third parties may have access to your Personal Data so that they may perform these tasks on our behalf. Third party advertisers. We may partner with third parties to either display advertising on our Services or to manage our advertising on other websites or apps. Our third party advertisers may use Tracking Technologies to gather information about your activities on our Services and other websites and apps in order to provide you advertising based upon your browsing activities and interests. Third Party Integrations. The Services allow you to integrate with certain third-party services, such as in order to connect your Facebook or Apple account to our Services or to place purchases, in which case you will be bound by the terms and conditions and privacy notices of said third parties (e.g., Google or GitHub).”
Open citationJun 17, 2026retentionmedium
retention
Latest stance: indefinite or necessity based
“We retain personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements. When we no longer require the personal information we have collected about you, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. If we anonymize your personal information (so that it can no longer be associated with you), we may use this information indefinitely without further notice to you.”
Open citationGenerated from live stance events. Informational only, not legal advice.