Jul 20, 2026trainingmedium
data sharing
Latest stance: third party or vendor sharing
“1) Voice and Communications Data . When providing AI voice services to our business customers as a service provider/data processor to our enterprise customers (for example, banks or other regulated organizations), we may process your voice recordings, voiceprints, transcripts, or related identifiers strictly on behalf of our customer and in accordance with their instructions. We may use such data to improve our artificial-intelligence and machine-learning models that support or improve our products and services. Where required by law or by our agreements with a particular business customer, we will aggregate and de-identify this data before using it for these purposes. The customer remains responsible for the lawful basis of processing under applicable data protection law. If you are an end user of one of our business customers, you should exercise your privacy rights (such as access, deletion, or correction) directly with that customer, since they determine how your data is used.”Open citation