Freshdesk Freddy AI policy evolution
Before/after stance changes across captured policy versions, with exact citations. If no before/after delta is available yet, AIRIN shows the latest citation-backed stance events instead.
No before/after stance delta is available for this filter yet. Latest citation-backed stance events are shown below.
Jun 17, 2026traininghigh
model training
Latest stance: training permitted
“It is necessary for us to use your Personal Data in this way to fulfil our obligations in accordance with any contract that we may have with you to provide our Services. It is also in our legitimate interests to process Personal Data in this way in order to perform analytics, train our algorithms, improve, enhance, develop, support and operate the Services and its availability, compile statistical reports and record insights into usage patterns, develop new products and services using machine learning technologies and more generally to better serve our Customers and be able to provide customized content and features.”
Open citationJun 17, 2026traininghigh
model training
Latest stance: training permitted
“It is also in our legitimate interests to process Personal Data in this way in order to perform analytics, train our algorithms, improve, enhance, develop, support and operate the Services and its availability, compile statistical reports and record insights into usage patterns, develop new products and services using machine learning technologies and more generally to better serve our Customers and be able to provide customized content and features.”
Open citationJun 17, 2026trainingmedium
data sharing
Latest stance: third party or vendor sharing
“b. Usage Data. Notwithstanding anything to the contrary in this Agreement, Freshworks may collect and use any data gathered in or derived from the use of the Services (“ Usage Data ”) to develop, improve, support, and operate its products and services. Freshworks shall not share any Usage Data with a third party that includes Customer’s Confidential Information, except: (i) in accordance with Section 8 (Confidentiality), or (ii) to the extent the Usage Data is aggregated and anonymized such that it no longer directly identifies Customer or its Users.”
Open citationJun 17, 2026trainingmedium
data sharing
Latest stance: third party or vendor sharing
“Notwithstanding anything to the contrary in this Agreement, Freshworks may collect and use any data gathered in or derived from the use of the Services (“ Usage Data ”) to develop, improve, support, and operate its products and services. Freshworks shall not share any Usage Data with a third party that includes Customer’s Confidential Information, except: (i) in accordance with Section 8 (Confidentiality), or (ii) to the extent the Usage Data is aggregated and anonymized such that it no longer directly identifies Customer or its Users.”
Open citationGenerated from live stance events. Informational only, not legal advice.