Jun 17, 2026ownershipmedium
data sharing
Latest stance: third party or vendor sharing
“a. Use of Customer Data. As between the parties, Customer retains all right, title, and interest (including any and all intellectual property rights) in and to its Customer Data and any modifications made thereto in the course of the operation of the Freshworks Technology. Subject to the terms of this Agreement, Customer hereby grants to Freshworks and its Affiliates a non-exclusive, worldwide, royalty-free right to process the Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology, and to perform all related obligations owed to Customer under this Agreement, or as may be required by applicable law. Customer is solely responsible for the accuracy, content, and legality of all Customer Data. Customer warrants it has and will have sufficient rights in the Customer Data to grant the rights to Freshworks hereunder. If Customer is subject to the US Health Insurance Portability and Accountability Act of 1996 and its implementing regulations (“ HIPAA ”), Customer may not upload protected health information (“ PHI ”) as defined by HIPAA, unless Customer has entered into a business associate agreement with Freshworks, which will govern the parties’ respective obligations with respect to any PHI uploaded by Customer to the Services, Software, and/or Mobile Apps (“ BAA ”).”Open citation