Freshdesk Freddy AI policy evolution

“To the extent you are a 'consumer' as defined under the California Consumer Privacy Act of 2018 ("CCPA") and Freshworks is a 'business' as defined under CCPA, the following applies to you: Under the CCPA, “personal information” is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Subject to the provisions of the CCPA, consumers have the rights to receive certain disclosures regarding the collection, use, and disclosure of information about them, as well as rights to know/access, delete, correct, and limit the use and disclosure of sensitive personal information and opt out of the sale or sharing of personal information. You have the right to be free from discrimination based on your exercise of your CCPA rights. To the extent that we collect personal information that is subject to the CCPA, that information, our practices, and your rights are described below. Notice at Collection Regarding the Categories of Personal Information Collected You have the right to receive notice of certain information about our data collection, use, and disclosure. Freshworks does not sell personal information as defined by the CCPA. The following table summarizes the categories of personal information we may collect that may be disclosed to service providers. Freshworks does share personal information (as defined by the CCPA) as explained below the following table.”

“3. Registration. You may be given the opportunity to register via an online registration form and to participate in Interactive Areas (as defined below), such as forums and other community features, and to create a user account with a username and password (or other means of authentication) (“ Credentials ”) that may allow you to receive information from us and/or to participate in certain features on the Websites. We will use the information you provide in accordance with the Privacy Notice. By registering you represent and warrant that all information that you provide is current, complete, and accurate to the best of your knowledge. You agree to maintain and promptly update your information on the Websites so that it remains current, complete, and accurate. You are responsible for obtaining and maintaining all connectivity, computer software, hardware, and other equipment needed for access to and use of the Websites and all charges related to the same. You will be responsible for the confidentiality and use of your Credentials and agree not to transfer or resell your use of or access to the Websites to any third party. You agree to notify Freshworks immediately of any unauthorized use of your Credentials or any other breach of security. YOU ARE ENTIRELY RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF YOUR CREDENTIALS AND FOR ANY AND ALL ACTIVITIES (INCLUDING PURCHASES, AS APPLICABLE) THAT ARE CONDUCTED THROUGH YOUR ACCOUNT.”

“b. Indemnification by Customer . Customer will defend Freshworks and its Affiliates from any third party claim (“ Claim ”), and will indemnify and hold harmless Freshworks and its Affiliates from and against any damages and costs awarded against Freshworks and its Affiliates, or agreed in settlement by Customer (including reasonable attorneys’ fees) resulting from such Claim, to the extent caused by: (i) Customer’s or its Affiliate’s unauthorized supply, disclosure, or processing of Customer Data, including Personal Data, (ii) Customer’s or its Affiliate’s violation of laws applicable to Customer’s or its Affiliate’s business.”

“7. Indemnification. You agree to defend, indemnify and hold harmless Freshworks and its respective directors, officers, employees and agents from and against all claims and expenses, including attorneys’ fees, arising out of the use of the Websites by you. Freshworks reserves the right to take over the exclusive defense of any claim for which we are entitled to indemnification under this section. In such event, you shall provide Freshworks with such cooperation as is reasonably requested by Freshworks”

“The parties will comply with the terms of the DPA, which is incorporated into this Agreement by this reference, with respect to the provision and processing of Personal Data as defined in the DPA. Freshworks will use appropriate technical and organizational measures in the Services to protect the Customer Data from unauthorized access, processing, loss, or disclosure. Freshworks measures are designed to provide a level of security appropriate to the risk of processing the Customer Data within the Services. Customer understands that Freshworks and its Affiliates will process Customer Data in accordance with applicable data protection laws, this Agreement, including the DPA.”

“To the extent you are a 'consumer' as defined under the California Consumer Privacy Act of 2018 ("CCPA") and Freshworks is a 'business' as defined under CCPA, the following applies to you: Under the CCPA, “personal information” is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Subject to the provisions of the CCPA, consumers have the rights to receive certain disclosures regarding the collection, use, and disclosure of information about them, as well as rights to know/access, delete, correct, and limit the use and disclosure of sensitive personal information and opt out of the sale or sharing of personal information. You have the right to be free from discrimination based on your exercise of your CCPA rights. To the extent that we collect personal information that is subject to the CCPA, that information, our practices, and your rights are described below. Notice at Collection Regarding the Categories of Personal Information Collected You have the right to receive notice of certain information about our data collection, use, and disclosure. Freshworks does not sell personal information as defined by the CCPA. The following table summarizes the categories of personal information we may collect that may be disclosed to service providers. Freshworks does share personal information (as defined by the CCPA) as explained below the following table.”

“a. SUBJECT TO APPLICABLE LAW AND NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT, IN NO EVENT WILL EITHER PARTY BE LIABLE FOR SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION DOWNTIME COSTS, LOSS OF DATA, RESTORATION COSTS (INCLUDING COSTS INCURRED TO PROCURE SUBSTITUTE SOFTWARE, SERVICES, OR TECHNOLOGY—I.E., “COST OF COVER”), LOST PROFITS REGARDLESS OF WHETHER SUCH CLAIMS ARE BASED ON CONTRACT, TORT, WARRANTY OR ANY OTHER LEGAL THEORY.”

“b. Indemnification by Customer . Customer will defend Freshworks and its Affiliates from any third party claim (“ Claim ”), and will indemnify and hold harmless Freshworks and its Affiliates from and against any damages and costs awarded against Freshworks and its Affiliates, or agreed in settlement by Customer (including reasonable attorneys’ fees) resulting from such Claim, to the extent caused by: (i) Customer’s or its Affiliate’s unauthorized supply, disclosure, or processing of Customer Data, including Personal Data, (ii) Customer’s or its Affiliate’s violation of laws applicable to Customer’s or its Affiliate’s business.”