Pexo procurement policy evidence
Only topics backed by verified findings appear below. Each row preserves the platform's exact policy words and capture provenance.
| Topic | Plan or tier | Risk | Their words | Source |
|---|---|---|---|---|
| DPA, audit rights & data residency | All applicable tiers | low | “ We operate globally. Your information, including personal data and User Content, may be transferred to and processed in countries other than your own, including Singapore and other locations where our service providers operate. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws, such as Standard Contractual Clauses.” | Captured 2026-06-08Open source →Finding permalink → |
| Data retention | All applicable tiers | unknown | “ (2) All credit purchases are final and non-refundable, and credits are not redeemable for cash or other value, except where required by law. Credits may only be used by the account that received them and may not be transferred, resold, or assigned.” | Captured 2026-06-08Open source →Finding permalink → |
| Data retention | All applicable tiers | medium | “ We retain your personal information and User Content for as long as your account is active or as needed to provide the Service. Specific User Content (such as generated videos) may be deleted by you directly through the Service dashboard, after which it will be removed from our active systems within a reasonable timeframe. We may retain certain data after account closure to comply with legal obligations, resolve disputes, and enforce our agreements.” | Captured 2026-06-08Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | low | “ We do not sell your personal information. We may share it only in the following circumstances: Service Providers: With trusted third-party vendors who assist us in hosting, analytics, customer support, and payment processing (when applicable), under strict confidentiality agreements. Legal Compliance: If required by law, regulation, legal process, or governmental request. Business Transfers: In connection with a merger, sale, or acquisition of all or part of our company. With Your Consent: As otherwise directed by you.” | Captured 2026-06-08Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “ When you cancel your subscription or we terminate your account or subscription, your right to use paid features ends at the end of the then-current billing period. You remain responsible for all fees incurred up to the termination or period end (as applicable). We have no obligation to refund fees for the current period or consumed credits. The treatment of unused credits after cancellation or termination—including whether they remain usable, expire, or are forfeited—is governed by our Credit Rules.” | Captured 2026-06-08Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ d. Confidentiality: We implement security measures, but cannot guarantee absolute security for your non-public User Content.” | Captured 2026-06-08Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “ e. Feature Access: Although you own your User Content and Outputs, access to certain features—including downloading, exporting, or otherwise obtaining copies of your Outputs—may require an active paid subscription and may vary by plan.” | Captured 2026-06-08Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ (1) Upgrades. You may upgrade your subscription plan at any time. Upgrades take effect immediately. You will be charged the price difference between your new plan and your current plan upon upgrade, and will receive the corresponding additional credits for the current billing cycle. Your current billing cycle is not reset, and both your existing credits and the additional credits granted upon upgrade will expire at the end of the current billing cycle in accordance with the Credit Rules. From the next billing cycle, you will be billed at the new plan's price.” | Captured 2026-06-08Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ (3) Scheduled changes. A subscription may have at most one pending plan change (such as a scheduled downgrade or cancellation) at any time. Submitting a new pending change will replace any previous one. You may cancel a pending change before it takes effect, and such cancellation does not give rise to any charge, refund, or credit adjustment.” | Captured 2026-06-08Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ (2) Downgrades. You may downgrade your subscription plan at any time. Downgrades take effect at the start of your next billing cycle. Your current plan and its credit allowance remain in effect until the end of the current billing cycle. No price difference will be refunded and no credits will be adjusted for the current billing cycle.” | Captured 2026-06-08Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ (2) You may cancel your subscription renewal at any time by using the account settings or billing page, or by emailing us at support@pexo.ai . Upon cancellation, no further charges will be made from the next billing cycle, and the subscription will end at the close of that cycle.” | Captured 2026-06-08Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “ (3) We will not refund, and may refuse or limit refund requests, where: (a) your account has been restricted, suspended, or terminated for breach of terms, abuse, or fraud; (b) you have already received a refund for the same or similar product or service (except where required by law); (c) you purchased via a promotion, coupon, or discounted price; (d) the request relates to used credits, consumed services, or one-time purchases (e.g., add-on or credit packs); (e) the request relates to fees or price differences paid in connection with a plan upgrade or other plan change; or (f) we reasonably consider that a refund would facilitate abuse or excessive refund activity.” | Captured 2026-06-08Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “ (1) Certain features of the Service require a paid subscription or consumption of credits. Subscriptions are billed in advance for the billing cycle you select (e.g., monthly or annually) and automatically renew at the end of each billing cycle unless you or we cancel the renewal.” | Captured 2026-06-08Open source →Finding permalink → |
| Tier differences | All applicable tiers | low | “ (1) The Service uses a credit-based billing model. Credits may be included with a subscription, purchased separately, or granted through promotions or trials, and are consumed in accordance with the consumption order and other rules set out in our Credit Rules . Certain credit packs (such as add-on credits) may only be available to users with an active paid subscription, as described in the Credit Rules or on the product page.” | Captured 2026-06-08Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “ (1) Except where required by applicable law, all payments for subscriptions, credits, or other paid features are final and non-refundable. If the laws of your jurisdiction grant you a statutory right of withdrawal or refund, the applicable regions, exercise methods, and procedures are governed by those laws. You agree that once access to a paid service or credits has been granted, we have no obligation to refund the current billing period or consumed credits.” | Captured 2026-06-08Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ (2) Add-on packs, credit packs, and other one-time purchases are deemed delivered upon purchase. They are non-refundable except where required by law, and are subject only to the non-refund and refusal conditions in this Refund Policy.” | Captured 2026-06-08Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “ (3) Fees already paid for the current subscription period are non-refundable. Cancellation does not affect your rights for the current billing cycle; you may continue to use paid features until the end of that period.” | Captured 2026-06-08Open source →Finding permalink → |
Informational only, not legal advice. Terms can change; verify every cited source and capture date during procurement review.
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