Artisan procurement policy evidence
Only topics backed by verified findings appear below. Each row preserves the platform's exact policy words and capture provenance.
| Topic | Plan or tier | Risk | Their words | Source |
|---|---|---|---|---|
| DPA, audit rights & data residency | All applicable tiers | low | “ For Customers subject to the GDPR (Regulation (EU) 2016/679), Artisan is a Data Processor acting on Customer's instructions. Customer is the Data Controller responsible for identifying a valid legal basis for all personal data processing in connection with the Services. The basis of legitimate interests does not relieve Customer of the obligation to conduct a Legitimate Interests Assessment and to provide compliant notices under GDPR Articles 13 and 14.” | Captured 2026-06-08Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | medium | “ The Services are hosted in the United States. If you access the Services from any other region with different data protection laws, then through your continued use of the Services, you are transferring your data to the United States pursuant to the DPA. Please notify us if you transfer data to the United States from another jurisdiction, especially the European Union, so that we may establish proper data transfer protocols.” | Captured 2026-06-08Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | low | “ To the extent Artisan processes Personal Data (as defined in the Data Processing Addendum) on behalf of Customer in connection with the Services, such processing shall be governed by Artisan's Data Processing Addendum, available at https://www.artisan.co/dpa (the " DPA "), which is incorporated into these Legal Terms. By accepting this Agreement, you enter into the DPA on your behalf. In the event of a conflict between the DPA and any other provision of this Agreement with respect to the processing of Personal Data, the DPA shall control.” | Captured 2026-06-08Open source →Finding permalink → |
| Data retention | All applicable tiers | unknown | “ All purchases are non-refundable and non-cancellable for convenience except as expressly stated in any Order Form. You must abide by the cancellation terms specified within your Order Form. If you are unsatisfied with our Services, please email us at hello@artisan.co . Upon any expiration or termination, Customer shall (i) immediately cease use of the Service, and (ii) each Party shall return all Confidential Information provided for use of the Services. There are no refunds for partially used Services or unused credits. Any termination or expiration shall not relieve Customer of its obligation to pay all Fees accruing prior to termination.” | Captured 2026-08-17Open source →Finding permalink → |
| Data retention | All applicable tiers | unknown | “ We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. Except for any proven breach of your Customer Data under our control or any other violation of our Privacy Policy, we shall have no liability for any loss or corruption of data.” | Captured 2026-08-17Open source →Finding permalink → |
| Data retention | All applicable tiers | low | “ Artisan will retain Customer Data only for as long as necessary to provide the Services and as required by applicable law. Upon termination of the applicable Subscription Term, Artisan will, upon Customer's written request, delete or return Customer Data within thirty (30) days, subject to Artisan's right to retain archival copies as required by law or for compliance purposes, unless otherwise specified by the DPA.” | Captured 2026-06-08Open source →Finding permalink → |
| Data retention | All applicable tiers | unknown | “ The confidentiality obligations herein shall survive termination or expiration of this Agreement for three (3) years, except for trade secrets, which shall survive as long as such information remains a trade secret under applicable law.” | Captured 2026-08-17Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “ your use of the Services will comply with the relevant terms and conditions of any Third-Party Services you connect, and you will maintain appropriate rights, permissions, and accounts in good standing with those Third-Party Services (as defined below). Customer acknowledges that Artisan has no responsibility or liability for any Third-Party Service or how it uses or processes Customer Data after submission;” | Captured 2026-08-17Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | low | “ Artisan's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.” | Captured 2026-06-08Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ You understand that Customer Data and Submissions may be viewable by our subcontractors and vendors. These subcontractors and vendors shall be bound by provisions at least as restrictive as these Legal Terms, including governing confidentiality and data use. Artisan makes its list of current subprocessors available to all EU and UK Customers. Other Customers may request a copy at any time by contacting hello@artisan.co .” | Captured 2026-06-08Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ If we have agreed in the Order Form to issue invoices in advance or in arrears for Services, we will issue invoices on a regular basis. Otherwise, you will provide current, complete, and accurate payment information and authorize us to charge your chosen payment provider upon placing your order. If your order is subject to recurring charges, you consent to recurring charges without requiring prior approval for each charge, until you cancel.” | Captured 2026-08-17Open source →Finding permalink → |
| Tier differences | All applicable tiers | low | “ Hire Ava on trial for free and get $300 of credits. No credit card required. Hire Ava on trial and get 10,000 free credits worth $300. No credit card required.” | Captured 2026-06-08Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ A Term of Services may be terminated: (a) by either Party if the other has materially breached this Agreement, within thirty (30) calendar days after written notice of such breach (if the breach is remediable) or immediately upon notice (if the breach is not remediable); or (b) by either Party if the other Party experiences a bankruptcy, insolvency event, liquidation, or dissolution. No Term shall be terminable for convenience except as allowed under the Order Form. ” | Captured 2026-08-17Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ You will pay each invoice within 30 days of receipt, or any terms agreed in the Order Form. Sales tax will be added as deemed required. All payments shall be in US dollars. If Customer disputes any invoice, Customer must contact Artisan no later than ten (10) days after receipt, otherwise the invoice is deemed final and payable. The Parties shall cooperate in good faith to resolve any dispute.” | Captured 2026-08-17Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ The Term of Services shall be as stated in any Service Order. Any Term of Services will automatically renew for additional successive terms of the same period as the Initial Term unless either Party gives the other party written notice of non-renewal at least 30 days prior to the expiration of the then-current term. Artisan may adjust the Fees for the next Renewal Term upon notice at least 45 days prior.” | Captured 2026-08-17Open source →Finding permalink → |
Informational only, not legal advice. Terms can change; verify every cited source and capture date during procurement review.
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