CRM & Content Operations · artisan.comArtisan
Graded against 804 verified platforms, from its own policy text. Automated assessment against a published rubric — not legal advice.
“" Usage Data " shall mean diagnostic, performance, telemetry, and related data collected in connection with Customer's use of the Service, provided that such data is in aggregated, de-identified, or fully anonymized form. Artisan may use Usage Data for improvements and enhancements to the Service, developing algorithms, and benchmarking.”
Partially verified: Terms of Service assessed · Privacy Policy pending. Everything below comes only from what was read in full.
Watch: Commercial use
Start here. These are the highest-risk verified clauses AIRIN found in the platform's own policy text.
Prohibits copying, reproducing, transmitting, distributing, selling, licensing, or otherwise commercially exploiting Artisan's Content, Marks, Customer Data, or Output outside of performing the Services, requiring express prior written permission for any such use.
Imposes a one-year limitation period within which any dispute must be brought, restricting the timeframe for asserting claims unless applicable law mandates a longer period.
Excludes Artisan's liability for indirect, consequential, exemplary, incidental, special, or punitive damages including lost profits and reputational loss, and caps total liability for any cause of action to a specified ceiling except for breaches of confidentiality obligations under Section 9.
Scores derived from 30 enriched findings — same verbatim citations as below. AI-generated, not legal advice.
- Artisan's terms explicitly protect your inputs from training use — the policy is affirmatively favorable on this point.
- Your outputs and prompts are explicitly yours — Artisan's terms include affirmatively protective IP language.
- Data handling is conditional — 9 privacy or retention clauses warrant review before using Artisan at scale.
Derived from AI-enriched analysis of the verified findings below — informational only, not legal advice.
How to read this page: Overall risk rates what Artisan's own policy terms mean for your prompts, outputs, and data. The benchmark bands below grade those same verified terms relative to peers — a platform in a risky-by-default category can rate HIGH risk and still grade STRONG against its peer set. Both trace to the cited findings.
Policy benchmark
rubric v1.0 — how this is scoredBased on 178 verified, verbatim-cited findings below — read the citations.
privacy assessment pending — privacy policy not yet verified This lens receives a band only once its source document has been captured and read in full.
Know where this document lives? Point us to the URL or PDF and the pipeline will verify it.
Automated assessment against a published rubric — not legal advice.
Partially verified — Terms of Service — Verified (read in full, 133 findings); Privacy Policy — Capture pending. Findings below are from fully-read, verified documents only; remaining core documents are pending capture.
Capture blocked
A known core policy document could not be publicly captured after the available capture strategies were tried.
Blocked core document: Privacy Policy
- Terms of ServiceVerified - read in full - 133 citationsstaticLast captured 2026-08-17
- Privacy PolicyCapture blocked - document not publicly capturable
Only citation-backed plan differences are shown here; absent cells mean AIRIN has not verified a tier-specific claim.
Grants Artisan a limited agency permission to submit registrations, filings, and certifications to governmental authorities or third-party platforms on the Customer's behalf, while explicitly restricting the scope of that authorization to actions necessary to provide the Services and prohibiting Artisan from binding Customer to financial obligations beyond the Agreement.
" Customer appoints Artisan as its authorized representative for limited technical purposes, with authority only to submit registrations, applications, filings, certifications, and attestations to any governmental authority or third-party pl..."
Creates a reinstatement remedy obligating Artisan to restore Customer access within 5 business days upon written confirmation that the breach has been cured or outstanding amounts paid, providing a defined path to remedy a suspension.
" If Customer subsequently cures the applicable breach or pays all outstanding amounts, Artisan will reinstate Customer's access within five (5) business days of written confirmation of cure or payment."
Describes a free trial offer granting $300 of credits with no credit card required, establishing a distinct tier of access with specific entitlements.
" Hire Ava on trial for free and get $300 of credits. No credit card required. Hire Ava on trial and get 10,000 free credits worth $300. No credit card required."
Establishes payment obligations: where invoices are not agreed, the customer must provide accurate payment information and authorize recurring charges; consent to recurring charges without prior approval per charge until cancellation is imposed as an obligation on the customer.
" If we have agreed in the Order Form to issue invoices in advance or in arrears for Services, we will issue invoices on a regular basis. Otherwise, you will provide current, complete, and accurate payment information and authorize us to cha..."
Imposes an obligation on the customer to pay each invoice within 30 days of receipt, requires payment in US dollars, mandates that disputes be raised within ten days of receipt or the invoice is deemed final and payable, and requires both parties to cooperate in good faith to resolve disputes.
" You will pay each invoice within 30 days of receipt, or any terms agreed in the Order Form. Sales tax will be added as deemed required. All payments shall be in US dollars. If Customer disputes any invoice, Customer must contact Artisan no..."
Defines the term of services as stated in the Service Order, establishes automatic renewal for successive terms of the same duration unless written notice of non-renewal is given at least 30 days prior to expiration, and permits Artisan to adjust fees for the next renewal term with at least 45 days' notice.
" The Term of Services shall be as stated in any Service Order. Any Term of Services will automatically renew for additional successive terms of the same period as the Initial Term unless either Party gives the other party written notice of ..."
Specifies conditions and procedures for terminating a term of services: either party may terminate for material breach with a 30-day cure period for remediable breaches or immediately for non-remediable breaches, or upon insolvency or dissolution of the other party; termination for convenience is prohibited except as allowed under the Order Form.
" A Term of Services may be terminated: (a) by either Party if the other has materially breached this Agreement, within thirty (30) calendar days after written notice of such breach (if the breach is remediable) or immediately upon notice (i..."
Excludes Artisan's liability for indirect, consequential, exemplary, incidental, special, or punitive damages including lost profits and reputational loss, and caps total liability for any cause of action to a specified ceiling except for breaches of confidentiality obligations under Section 9.
" IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, BUSINESS INTERRUPTION..."
Evidence appendix
Showing priority citations first. The full appendix is available for audit trails; not every citation is a severe risk.
" No part of Artisan's Content, Marks, Customer Data, or Output may be copied, reproduced, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose other than performing the Services under this Agreement, without the other party's express prior written permission."
Prohibits copying, reproducing, transmitting, distributing, selling, licensing, or otherwise commercially exploiting Artisan's Content, Marks, Customer Data, or Output outside of performing the Services, requiring express prior written permission for any such use.
AI-generated interpretation, not legal advice.
" you will disclose in your privacy policy your use of third-party tracking technology (including the storing and accessing of cookies) to collect data about website visitors as described in this Agreement, including how, and for what purposes, the data collected will be used and who it will be shared with. You will be solely responsible for obtaining the necessary consents and approvals from your visitors under all applicable laws."
Obliges Customers to disclose their use of third-party tracking technology in their privacy policies, including the purposes and recipients of collected data, and holds them solely responsible for obtaining required consents and approvals from website visitors under applicable laws.
AI-generated interpretation, not legal advice.
" All purchases are non-refundable and non-cancellable for convenience except as expressly stated in any Order Form. You must abide by the cancellation terms specified within your Order Form. If you are unsatisfied with our Services, please email us at hello@artisan.co . Upon any expiration or termination, Customer shall (i) immediately cease use of the Service, and (ii) each Party shall return all Confidential Information provided for use of the Services. There are no refunds for partially used Services or unused credits. Any termination or expiration shall not relieve Customer of its obligation to pay all Fees accruing prior to termination."
Declares all purchases non-refundable and non-cancellable for convenience, requires Customer to cease use and return Confidential Information upon termination, states surviving payment obligations, and establishes that termination does not relieve Customer of accrued obligations.
AI-generated interpretation, not legal advice.
" The Term of Services shall be as stated in any Service Order. Any Term of Services will automatically renew for additional successive terms of the same period as the Initial Term unless either Party gives the other party written notice of non-renewal at least 30 days prior to the expiration of the then-current term. Artisan may adjust the Fees for the next Renewal Term upon notice at least 45 days prior."
Establishes the initial term duration by reference to the Service Order, creates automatic renewal for successive equal terms unless 30-day written notice of non-renewal is given, and permits Artisan to adjust fees for renewal terms with 45-day prior notice.
AI-generated interpretation, not legal advice.
" Any information provided by Artisan agents should be independently verified for accuracy."
Imposes an obligation on Customer to independently verify the accuracy of information provided by Artisan agents before relying on it, allocating responsibility for output verification to Customer.
AI-generated interpretation, not legal advice.
" you have established and will maintain a valid lawful basis for each use of personal data in connection with the Services, including collection, sharing, and use of Customer Data and all outbound communications to any individual whose contact information is supplied by you or made available through the Services. You are solely responsible for determining the appropriate lawful basis for each such communication and for complying with all applicable legal requirements, including without limitation CCPA, GDPR, or any other state or national data privacy laws. Artisan does not assume any obligation to assess contact data against Customer's specific use case or compliance requirements;"
Obliges the Customer to establish and maintain a lawful basis for each use of personal data in connection with the Services, including under CCPA, GDPR, and other privacy laws, and explicitly disclaims Artisan's assumption of any obligation regarding the lawfulness of Customer's data processing activities.
AI-generated interpretation, not legal advice.
" We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. Except for any proven breach of your Customer Data under our control or any other violation of our Privacy Policy, we shall have no liability for any loss or corruption of data."
States that Artisan maintains data for service performance purposes but disclaims liability for loss or corruption of data except in cases of proven breach of Customer Data under Artisan's control or violation of the Privacy Policy, placing sole responsibility for transmitted data on Customer.
AI-generated interpretation, not legal advice.
" Artisan agents are programmed to conduct sales-related activities and communicate with individuals on your behalf. While we strive to provide accurate and appropriate responses, we cannot guarantee the accuracy, reliability, or completeness of the information provided by Artisan agents in outbound emails, messages, or voice calls. Artisan agents may produce inaccurate, incomplete, or otherwise undesirable outputs. Our platform does not have the ability to form independent beliefs, thoughts, or opinions."
Disclaims any guarantee as to the accuracy, reliability, or completeness of AI agent outputs including outbound emails, messages, or calls, and disclaims that the platform forms independent beliefs or opinions, setting the risk allocation for AI-generated content.
AI-generated interpretation, not legal advice.
" IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, BUSINESS INTERRUPTION, COST OF REPLACEMENT SERVICES, REPUTATIONAL LOSS, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, EXCEPT FOR BREACHES OF SECTION 9 (CONFIDENTIALITY) OR SECTION 19 (INDEMNIFICATION), WILL AT ALL TIMES BE LIMITED TO THE LESSER OF THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE TWELVE (12) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION THAT HAS ARISEN OR $10,000.00 USD. OUR TOTAL LIABILITY WITH RESPECT TO A BREACH OF SECTION 9 OR SECTION 19 SHALL NOT EXCEED TWO MILLION USD ($2,000,000)."
Excludes Artisan's liability for indirect, consequential, exemplary, incidental, special, or punitive damages including lost profits and reputational loss, and caps total liability for any cause of action to a specified ceiling except for breaches of confidentiality obligations under Section 9.
AI-generated interpretation, not legal advice.
" Availability. Artisan does not guarantee uninterrupted availability of the Services unless expressly committed in a separate service level agreement. In the event of any interruption or material non-conformance, Customer's sole and exclusive remedy shall be prompt correction by Artisan, or such remedies as are provided in any applicable service level agreement."
Disclaims any guarantee of uninterrupted service availability absent a separate SLA, and limits Customer's sole and exclusive remedy for interruptions or material non-conformance to prompt correction by Artisan or remedies in an applicable SLA, capping the scope of available relief.
AI-generated interpretation, not legal advice.
" Any Dispute must be brought within one (1) year of when the claim arose, unless applicable law requires a longer period."
Imposes a one-year limitation period within which any dispute must be brought, restricting the timeframe for asserting claims unless applicable law mandates a longer period.
AI-generated interpretation, not legal advice.
" If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services."
Grants Artisan the right to suspend or terminate accounts and refuse future Service access as a remedy for users who provide untrue, inaccurate, incomplete, or non-current information.
AI-generated interpretation, not legal advice.
" We reserve the right to make changes to these Legal Terms from time to time. We will alert you about any changes that, in Artisan's judgment, will materially change your rights and obligations, by updating the "Last updated" date of these Legal Terms and giving you written or electronic notice by e-mail or upon your next login to the Services. It is your responsibility to periodically review these Legal Terms to stay informed of updates. If you give us prompt written notice of objection to any update, the Parties will negotiate the updated terms in good faith, or at our discretion, allow early termination of the Services without penalty. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Legal Terms by your continued use of the Services after becoming aware of the changes."
Describes Artisan's right to amend the Legal Terms, the procedure for notifying users of material changes (updated date plus written/electronic notice), the user's responsibility to review updates, and the process for good-faith negotiation upon timely objection.
AI-generated interpretation, not legal advice.
" We reserve the right to monitor the Services for violations of these Legal Terms and manage the Services in a manner designed to protect our rights and to facilitate the proper functioning of the Services."
Reserves Artisan's right to monitor the Services for violations of Legal Terms and to manage the Services to protect its rights and ensure proper functioning, constituting a moderation and enforcement right.
AI-generated interpretation, not legal advice.
" Emergency Actions. In emergency situations where prior notice is not reasonably practicable due to an imminent and material risk to the security, integrity, or availability of the Services, Artisan may take temporary protective actions, including temporary suspension of access, without prior notice. Artisan will notify Customer as soon as reasonably practicable thereafter and work with Customer in good faith to restore normal access and functionality."
Establishes a procedure permitting Artisan to take emergency protective actions including suspension without prior notice when there is imminent material risk to service security or integrity, with an obligation to notify Customer as soon as practicable and work to restore access.
AI-generated interpretation, not legal advice.
" Artisan may suspend Customer's access to or use of the Service immediately if Artisan reasonably believes Customer's use of the Service: (a) poses a security risk or is unreasonably adversely impacting the Service, or (b) poses a material risk of regulatory enforcement action, class action litigation, or carrier-level blocking. Artisan may also suspend Customer's access to the Service immediately if Customer becomes insolvent or the subject of any bankruptcy, reorganization, liquidation, dissolution or similar proceeding."
Grants Artisan the right to immediately suspend Customer access upon reasonable belief of security risk, adverse service impact, regulatory enforcement risk, class action risk, carrier blocking risk, or Customer insolvency, establishing unilateral suspension rights without prior notice.
AI-generated interpretation, not legal advice.
" Modifications. Artisan reserves the right to modify, update, or discontinue the Services or any feature thereof at any time, provided that Artisan will use reasonable efforts to provide Customer with prior written notice of any material modification. Artisan will not be liable for any modification, price change, suspension, or discontinuance of the Services except as expressly provided in a separate service level agreement."
Reserves Artisan's right to modify, update, or discontinue Services at any time, disclaims liability for modifications, price changes, suspensions, or discontinuances except as provided in a separate SLA, while imposing a reasonable-efforts notice obligation for material modifications.
AI-generated interpretation, not legal advice.
" If you enable, or fail to disable, the autopilot feature, you will be responsible for all communications sent by Artisan agents."
Places responsibility on Customer for all communications sent by AI agents when the autopilot feature is enabled or not disabled, making Customer accountable for automated communications they have the ability to restrict.
AI-generated interpretation, not legal advice.
Common questions about Artisan's policies
- Does Artisan train its AI models on your data?
- No training on your content by default — based on 1 verified finding from Artisan's published policy. Informational only, not legal advice.
- Who owns the content you create with Artisan?
- You own your outputs — based on 7 verified findings from Artisan's published policy. Informational only, not legal advice.
- Can you use Artisan's output commercially?
- Commercial use allowed — with conditions — based on 5 verified findings from Artisan's published policy. Informational only, not legal advice.
Clause detail — protections, your obligations, and coverage
Every clause below is a verbatim quote from Artisan's own published policy, read in full and linked to its exact location. Protections and user obligations are reported separately from risk because they are different kinds of clause — an obligation on you is not a risk to your data. Informational only, not legal advice.
✅ Protections found
22 verified clausesClauses in Artisan's policies that work in your favour — commitments the platform made to you.
- Moderation & enforcementterms can change anytime
“We reserve the right to make changes to these Legal Terms from time to time. We will alert you about any changes that, in Artisan's judgment, will materially change your rights and obligations, by updating the "Last updated" date of these Legal Terms and givin…”
Describes Artisan's right to amend the Legal Terms, the procedure for notifying users of material changes (updated date plus written/electronic notice), the user's responsibility to review updates, and the process for go…
- Terms changes: advance notice promised
📍 Terms of Service › “Last updated April 29, 2026”Jump to exact text → - Indemnity & liabilityindemnity direction
“Notwithstanding the foregoing, Artisan shall have no obligation to indemnify or reimburse Customer with respect to any infringement claim arising directly from: (i) Customer Data or materials provided by the Customer; (ii) modifications to the Services not mad…”
Carves out specific exceptions to Artisan's indemnification obligation, excluding claims arising from Customer Data, unauthorized modifications, misuse of services, or customer's own handling of personal data, thereby li…
📍 § 19 (INDEMNIFICATION)Jump to exact text → - Model trainingdoes-not-train
“Artisan shall maintain and monitor reasonable administrative, technical, and physical safeguards to protect Customer Data and its confidentiality, integrity, and availability. Subject to applicable laws and regulations and the Artisan Privacy Policy, Artisan m…”
Restricts Artisan from using Customer Data to train, modify, or improve any AI model other than the model used to provide the Services under the Agreement, unless data is anonymized or aggregated and cannot be re-identif…
📍 Terms of Service › “Use of Intellectual Property”Jump to exact text → - Audit rights, DPA & residency
“To the extent Artisan processes Personal Data (as defined in the Data Processing Addendum) on behalf of Customer in connection with the Services, such processing shall be governed by Artisan's Data Processing Addendum, available at https://www.artisan.co/dpa (…”
Incorporates the Data Processing Addendum (DPA) by reference into the Agreement for processing of Personal Data, establishes that the DPA controls in the event of conflict with other provisions, and creates an obligation…
📍 § 11 (PRIVACY POLICY, DATA USE, AND PROCESSING ACTIVITIES)Jump to exact text → - Moderation & enforcement
“A Term of Services may be terminated: (a) by either Party if the other has materially breached this Agreement, within thirty (30) calendar days after written notice of such breach (if the breach is remediable) or immediately upon notice (if the breach is not r…”
Sets out the conditions and procedures for termination for material breach (30-day cure period for remediable breaches, immediate termination for non-remediable breaches) and for insolvency events, and restricts terminat…
📍 § 6 (TERM AND TERMINATION)Jump to exact text → - Audit rights, DPA & residency
“For Customers subject to the GDPR (Regulation (EU) 2016/679), Artisan is a Data Processor acting on Customer's instructions. Customer is the Data Controller responsible for identifying a valid legal basis for all personal data processing in connection with the…”
Defines Artisan's role as Data Processor and Customer's role as Data Controller under GDPR, imposing an obligation on Customer to identify valid legal basis for all personal data processing and to conduct Legitimate Inte…
📍 § 11 (PRIVACY POLICY, DATA USE, AND PROCESSING ACTIVITIES)Jump to exact text →
+ 16 more verified clauses of this kind on this platform, cited in full in the report.
📋 Rules you must follow
30 verified clausesWhat Artisan requires of YOU. These are your obligations, not risks to your data or IP, so they are cited here and excluded from this platform's risk rating.
- Moderation & enforcement
“You may authorize contractors or employees to be authorized users, provided that such authorized users are bound by these Legal Terms and the terms of the Order Form, and that Customer is responsible for all acts and omissions of such authorized users. Custome…”
Obligates the Customer to ensure authorized users are bound by Legal Terms and the Order Form, prohibits authorization of Artisan competitors, and requires prompt notification upon discovering a breach, while holding Cus…
📍 § 2 (USER REGISTRATION AND COMPANY AUTHORIZATION)Jump to exact text → - Moderation & enforcement
“For Customers using the Services in connection with outbound electronic communications directed to recipients in the EU/UK, Customer is responsible for compliance with the applicable national implementation of the ePrivacy Directive (2002/58/EC) (" PECR " in t…”
Imposes a compliance obligation on Customer for outbound electronic communications to EU/UK recipients under the ePrivacy Directive/PECR, which may require prior opt-in consent for commercial electronic messages regardle…
📍 § 11 (PRIVACY POLICY, DATA USE, AND PROCESSING ACTIVITIES)Jump to exact text → - Moderation & enforcementconduct restrictions
“Use the Services to send commercial messages or initiate calls to individuals located in the European Union, European Economic Area, United Kingdom, or Switzerland without first providing all notices required under applicable data protection law, including dis…”
Restricts sending commercial messages or initiating calls to EU/EEA/UK/Switzerland individuals without first providing all required data protection law notices, including disclosure of the source of personal data not col…
📍 § 4 (PROHIBITED ACTIVITIES)Jump to exact text → - Moderation & enforcement
“if you use the Services to make AI-generated calls or to record calls, you will (i) obtain express consent from each party before initiating such calls and/or recording each call, (ii) as necessary, disclose at the outset of each call that AI is being used and…”
Imposes obligations on Customers using AI-generated or recorded calls to obtain express consent from each party, disclose AI use and/or recording at the outset of each call, and honor opt-out requests within legally requ…
📍 § 3 (USER REPRESENTATIONS AND WARRANTIES)Jump to exact text → - Moderation & enforcement
“Our Services, including use of the Website, are not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation. Persons who choose to access the Services from…”
Imposes a compliance obligation on users accessing the Services from non-default jurisdictions, making them solely responsible for adherence to local laws, and restricts distribution or use where contrary to law or regul…
📍 § 1 (OUR SERVICES)Jump to exact text →
+ 25 more verified clauses of this kind on this platform, cited in full in the report.
What the policies actually cover
12 topics- Product telemetry & usage tracking1 clause
- Advertising & tracking1 clause
- Sensitive data (biometric, location, health)1 obligation1 clause
- Data shared with other AI providers1 protective1 clause
- Does not train on your content1 protective1 clause
- Arbitration & class-action waiver1 protective3 clauses
- Damages & liability cap1 protective8 clauses
- Indemnity direction1 protective6 clauses
- Terms can change at any time1 protective2 clauses
- Deletion rights & post-termination survival1 protective1 clause
- Auto-renewal & cancel window2 clauses
- Conduct restrictions12 obligations13 clauses
93 further verified clauses are cited on this page but not yet assigned a topic.
Cross-clause notes
Two verified clauses intersect on the same subject matter: the Terms of Service, § 6 (TERM AND TERMINATION) addresses how long content is retained, and the Terms of Service, Terms of Service › “Use of Intellectual Property” addresses use of content in connection with model training or service improvement. Both clauses are in force at the same time — read them together.
Verified retention clauses point in different directions: the Terms of Service, § 9 (CONFIDENTIALITY) describes broad or open-ended retention, while the Terms of Service, § 12 (USER DATA) describes deletion or erasure. Which clause controls in a given situation is not resolved by the documents' text alone — this is surfaced as an ambiguity, treated as Caution.
Automated cross-reference against the published rubric — not legal advice.
Clause intelligence
Canonical clauses and stance patterns extracted from the same gate-verified citations shown on this page.
The clause allows indefinite, perpetual, or necessity-based retention.
“Artisan will retain Customer Data only for as long as necessary to provide the Services and as required by applicable law. Upon termination of the applicable Subscription Term, Artisan will, upon Customer's written request, delete or return Customer Data within thirty (30) days, subject to Artisan's right to retain archival copies as required by law or for compliance purposes, unless otherwise specified ...”Open source citation
The clause allows indefinite, perpetual, or necessity-based retention.
“Artisan will retain Customer Data only for as long as necessary to provide the Services and as required by applicable law. Upon termination of the applicable Subscription Term, Artisan will, upon Customer's written request, delete or return Customer Data within thirty (30) days, subject to Artisan's right to retain archival copies as required by law or for compliance purposes, unless otherwise specified ...”Open source citation
The clause allows indefinite, perpetual, or necessity-based retention.
“Artisan will retain Customer Data only for as long as necessary to provide the Services and as required by applicable law. Upon termination of the applicable Subscription Term, Artisan will, upon Customer's written request, delete or return Customer Data within thirty (30) days, subject to Artisan's right to retain archival copies as required by law or for compliance purposes, unless otherwise specified ...”Open source citation
The clause imposes arbitration, class-action waiver, or jury-trial waiver terms.
“To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms (each a " Dispute " and collectively, the " Disputes ") brought by either you or us, the Parties agree to first attempt to negotiate any Dispute informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.”Open source citation
The clause imposes arbitration, class-action waiver, or jury-trial waiver terms.
“If for any reason a Dispute proceeds in court rather than arbitration, the Dispute shall be commenced or prosecuted in the state and federal courts located in California. Application of the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act (UCITA) are excluded from these Legal Terms.”Open source citation
Tier matrix
Plan-level conditions detected from citation-backed clauses. Empty tiers mean AIRIN has not captured decisive tier language yet.
| Tier | Surface | Verdict | Risk | Citations |
|---|---|---|---|---|
| All applicable tiers | commercial use | worsens | HIGH | 3 |
| All applicable tiers | confidentiality | conditional | MEDIUM | 1 |
| All applicable tiers | data retention | conditional | MEDIUM | 3 |
| All applicable tiers | governing law disputes | conditional | MEDIUM | 9 |
| All applicable tiers | indemnity liability | conditional | MEDIUM | 7 |
| All applicable tiers | moderation enforcement | worsens | HIGH | 6 |
| All applicable tiers | privacy data use | conditional | MEDIUM | 2 |
| All applicable tiers | prompt ownership | worsens | HIGH | 2 |
| All applicable tiers | subprocessors data sharing | worsens | HIGH | 5 |
| All applicable tiers | training use | worsens | HIGH | 5 |
| Enterprise | governing law disputes | conditional | MEDIUM | 1 |
Policy evolution
Open full timelineBefore/after stance changes across captured policy versions. When no material delta exists yet, AIRIN shows the latest citation-backed stance events instead.
legal burden changed from medium/indemnity to medium/liability limited.
“The Services may interact with or operate in connection with third-party platforms, services, or integrations (" Third-Party Services "). Artisan does not control and is not responsible for the terms of service, acceptable use policies, or other requirements imposed by any Third-Party Service. Customer is solely responsible for ensuring that its use of the Services complies with all applicable terms of such Third-Party Services. Artisan shall have no liability for any account action, service disruption, or other consequence imposed by a Third-Party Service in connection with Customer's use of the Services. Customer shall indemnify and hold harmless Artisan from any claims, losses, or liabilities arising from any alleged violation of a Third-Party Service's terms in connection with Customer's use of the Services.”Before citation
“THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES.”After citation
model training improved from high/training permitted to low/no training claim.
“We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, trained AI models, documentation, training sets, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the " Content "), as well as the trademarks, service marks, and logos contained therein (the " Marks ").”Before citation
“Artisan shall maintain and monitor reasonable administrative, technical, and physical safeguards to protect Customer Data and its confidentiality, integrity, and availability. Subject to applicable laws and regulations and the Artisan Privacy Policy, Artisan may use and transfer Customer Data as necessary to provide the Service to Customer. Artisan shall not use Customer Data to train, modify, or improve any AI model other than the AI model used to provide the Services under this Agreement, unless in anonymized or aggregated form that cannot be re-identified. Any AI model trained specifically on Customer Data shall be exclusive to Customer and never used with another entity without Customer's written approval.”After citation
data sharing improved from high/sale or sell to medium/third party or vendor sharing.
“Distribute, sell, or license information or contact data made available by Artisan through the Services to third parties.”Before citation
“You understand that Customer Data and Submissions may be viewable by our subcontractors and vendors. These subcontractors and vendors shall be bound by provisions at least as restrictive as these Legal Terms, including governing confidentiality and data use. Artisan makes its list of current subprocessors available to all EU and UK Customers. Other Customers may request a copy at any time by contacting hello@artisan.co .”After citation
Latest stance: liability limited on indemnity liability
“THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES.”Open timeline citation
Latest stance: arbitration or waiver on governing law disputes
“If for any reason a Dispute proceeds in court rather than arbitration, the Dispute shall be commenced or prosecuted in the state and federal courts located in California. Application of the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act (UCITA) are excluded from these Legal Terms.”Open timeline citation
Latest stance: arbitration or waiver on governing law disputes
“To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms (each a " Dispute " and collectively, the " Disputes ") brought by either you or us, the Parties agree to first attempt to negotiate any Dispute informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.”Open timeline citation
Latest stance: arbitration or waiver on governing law disputes
“If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute will be finally and exclusively resolved by binding arbitration. YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Association (" AAA ") for enterprise customers, and the AAA's Supplementary Procedures for Consumer Related Disputes for individual users and visitors. Both are available at https://www.adr.org . The arbitration will take place in San Francisco County, California, except where otherwise required by the applicable AAA rules or applicable law.”Open timeline citation
Capture recency
- Terms of Service:Last captured 2026-08-17· verified 2026-08-17
- Privacy Policy:Last captured 2026-07-10
Dates state when our pipeline captured and verified each document — not when the vendor last changed it. Documents are re-scanned on a recurring cadence; a document verified once says so until a re-scan confirms it again.
↑ 137 more findings this quarter vs last (245 vs 108). First scan: June 2026.
Compare and stack are saved in your browser. Open compare · View your stack. A correction triggers an automated re-read of Artisan's policies — no human edits the data.
Need this for procurement or legal diligence?
Free shows today's risk. A Stack Audit gives you a citable, verbatim-sourced PDF across your whole AI stack — and flags the moment a vendor's terms change.
Know where the missing document lives?
We haven't yet verified Artisan's Privacy Policy. Point us at the official page and our pipeline will attempt to capture and read it in full. Submissions are candidates only — nothing is published until it passes the same verification gates as every other document on this site.
Every finding above is a verbatim quote from Artisan's own published policy, captured to an immutable snapshot and read in full through a two-gate verification pipeline. Confidence labels and any analysis are AI-generated and informational only — not legal advice.
AIRIN Brief
Built for compliance officers, legal counsel, and SaaS founders. Subscribe to the email digest — one short brief when a tracked vendor materially changes its terms, training policy, or risk rating. Prefer in-app? Watch platforms in your alerts inbox instead.