Activepieces procurement policy evidence
Only topics backed by verified findings appear below. Each row preserves the platform's exact policy words and capture provenance.
| Topic | Plan or tier | Risk | Their words | Source |
|---|---|---|---|---|
| DPA, audit rights & data residency | All applicable tiers | unknown | “ “Customer Records” collectively means books, records, contracts and accounts relating to the payments due to Activepieces under this Agreement.” | Captured 2026-07-03Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | low | “ 5.3 In accordance with this Agreement, Activepieces has the right to verify electronically (or otherwise), and generate, or require Customer to generate and provide, reports related to Customer’s installation of, access to, and use of the Software to ensure compliance with the terms of this Agreement. Customer shall maintain Customer Records during the term of this Agreement and for two (2) years thereafter. Activepieces may, upon thirty (30) days’ prior written notice to Customer and during Customer’s normal business hours and subject to industry-standard confidentiality obligations, hire an independent third-party auditor to audit the Customer Records only to verify the amounts payable under this Agreement with respect to Customer usage of the Software. If an audit reveals underpayment, Customer shall promptly pay the deficiency to Activepieces plus late fees pursuant to Section 6. Activepieces shall bear the cost of an audit unless the audit reveals underpayment by more than 5% for the audited period, in which case Customer shall promptly pay Activepieces for the reasonable costs of the audit.” | Captured 2026-06-08Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | low | “ If you are located in the EEA or the UK and you would like us to transmit your Personal Data to another company providing similar services, we will work with them to do so upon request and verification of such request with both the requestor and the company receiving the Personal Data.” | Captured 2026-06-08Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | medium | “ If you are providing your Personal Data to us directly to use our Services, we will transmit your data, including your Personal Data, to the United States in order to fulfill our contractual obligations to you.” | Captured 2026-06-08Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | medium | “ 14.3 To the extent Customer has Users of the SaaS Software located in the People’s Republic of China, Customer represents and warrants that it has complied with all requirements of a “personal information processor,” as that term is defined under the Personal Information and Protection Law of the People’s Republic of China (“PIPL”). This includes the requirement to provide adequate notice and obtain all necessary consents from relevant Users prior to the overseas transfer and processing of Personal Data by Activepieces, as well as onward transfers and processing by Activepieces’ third-party subprocessors. In addition, Customer warrants, where required, that it will not transfer Personal Data without a security assessment, as described in PIPL, from the Cyberspace Administration of China.” | Captured 2026-06-08Open source →Finding permalink → |
| Data retention | All applicable tiers | medium | “ Generally speaking, we will still retain your information for as long as your account is active, as needed to provide you the Services and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. While we will remove Personal Data from use in connection with the Services, will retain Personal Data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements or as otherwise required by law.” | Captured 2026-06-08Open source →Finding permalink → |
| Data retention | All applicable tiers | medium | “ We may be required by law or to retain it to exercise or defend legal claims, or contractual obligations with our customers to retain some information in connection with our obligation to provide the Services. We may de-identify and anonymize some data for purposes of retaining it.” | Captured 2026-06-08Open source →Finding permalink → |
| Data retention | All applicable tiers | medium | “ We may retain certain personally non-identifiable information related to the data or content linked between Third-Party Services (for example, date sent, link configuration, names of the Third-Party Services), for the purpose of improving our Services and as described below in the "Aggregated Personal Data" section. For persons located in the EEA, our lawful basis in the processing of such Personal Data is under Article 6.1 (c) and (f) of the GDPR.” | Captured 2026-06-08Open source →Finding permalink → |
| Data retention | All applicable tiers | low | “ Activepieces will maintain a commercially reasonable system of data backup process and technology to ensure that primary data sources remain recoverable in the event of various system failures.” | Captured 2026-06-08Open source →Finding permalink → |
| Data retention | All applicable tiers | medium | “ As detailed above, you can delete your Personal Data by logging into your account and deleting your account or, to the extent required by law, you may request to do so at [email protected] subject to our confirmation of your identity. However, since your Personal Data is required for us to provide the Services to you, deleting it or making such a request will also terminate your access to the Services. Deleting your Personal Data does not mean that all of it will be removed. We take steps to delete Personal Data and content that is no longer necessary in relation to provide the Services by deleting it within 12 months of you terminating your account.” | Captured 2026-06-08Open source →Finding permalink → |
| Data retention | All applicable tiers | unknown | “ 7.4 The parties’ obligations with respect to the protection of Confidential Information shall remain in force for a period three (3) years following the receipt of such Confidential Information and shall survive any termination or expiration of this Agreement.” | Captured 2026-07-03Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ Our Service allows Customers to create automated flows, sometimes using APIs. While a Customer may have access to Customer End User Personal Data and use our Service to work with it as it is stored with them and their other processors and transmit and store it through our Service. We do not control Customer of use of the Personal Data they collect from you and provide to us.” | Captured 2026-06-08Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ Activepieces is not in the business of selling your information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your Personal Data with certain third parties without further notice to you, as set forth below:” | Captured 2026-06-08Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ We may use Intercom, Mixpanel, Userback or other marketing, user engagement, communication but not limited to these categories in connection with our Site and Services to store and track usage statistics, support conversations and contact information such as name and email in connection with those support live chat conversations. Please refer to the their Privacy Policy for more information.” | Captured 2026-06-08Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | low | “ We sometimes contract with other companies and individuals to perform functions or services on our behalf, such as payments processing software maintenance, data hosting, sending email messages, etc. We necessarily have to share your Personal Data with such third-parties as may be required to perform their functions. We take steps to ensure that these parties take protecting your privacy as seriously as we do, including entering into Data Processing Addendum(s), EU Model Clauses and/or ensuring these third-parties have Binding Corporate Rules or other acceptable legal basis for transfer and protection of Personal Data.” | Captured 2026-06-08Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ Personal Data may be provided where we are required to do so by law, or if we believe in good faith that it is reasonably necessary (i) to respond to claims asserted against Activepieces or to comply with the legal process (for example, discovery requests, subpoenas or warrants); (ii) to enforce or administer our policies and agreements with users; (iii) for fraud prevention, risk assessment, investigation, customer support, product development and debugging purposes; or (iv) to protect the rights, property or safety of us, our users or members of the general public. We will use commercially reasonable efforts to notify users about law enforcement or court ordered requests for data unless otherwise prohibited by law. However, nothing in this Privacy Policy is intended to limit any legal defenses or objections that you may have to any third-party request to compel disclosure of your information.” | Captured 2026-06-08Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ We may sell, transfer or otherwise share some or all of its assets, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy. Under such circumstances, we will use commercially reasonable efforts to notify its users if their personal information is to be disclosed or transferred and/or becomes subject to a different privacy policy.” | Captured 2026-06-08Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | low | “ We will share Customer login data and End User Personal Data in order to provide the Services as instructed by Customer.” | Captured 2026-06-08Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ We utilize Stripe as a payment gateway for payments. Data Processing takes place in the United States.. Users should review Stripe’s security policy before initiating transactions on the Site.” | Captured 2026-06-08Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ Our Service allows Customers to integrate and create commands for various online third-party services ("Third-Party Services"). In order to take advantage of this feature, Customers may need to authenticate, register for or log into Third-Party Services through the Service or on the websites of their respective providers. When a Customer enables linking between or log in to Third-Party Services through the Service, we will collect relevant information necessary to enable the Service to access that Third-Party Service and Customer data and content contained within that Third-Party Service ("Login Credentials"). We store Customer Login Credentials long enough to enable linking to the Third-Party Service.” | Captured 2026-06-08Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ When a Customer enables the Service to link content and data between Third-Party Services, the Third-Party Services will provide us with access to certain information that Customer may have provided to the Third-Party Services, and we will use, store and disclose such information in accordance with this Privacy Policy and the rules Customer sets to govern the linking. In addition, Customer can use the Service to share content and third party Personal Data amongst the Third-Party Services they integrate with the Service. Please remember that the manner in which Third-Party Services use, store and disclose your information is governed by the policies of such Third-Party Services, and Activepieces shall have no liability or responsibility for the privacy practices or other actions of any Third-Party Services that may be enabled within the Service.” | Captured 2026-06-08Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ California and Nevada residents may request and obtain from us, once a year, free of charge, a list of third parties, if any, to which we disclosed their Personal Information for direct marketing purposes during the preceding calendar year and the categories of Personal Information shared with those third parties. If you are a California or Nevada resident and wish to obtain that information, please submit your request by sending us an email at [email protected] , we will confirm your identity and response in accordance with legal requirements.” | Captured 2026-06-08Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | low | “ In an ongoing effort to better understand and serve the users of the Activepieces Services, Activepieces often conducts research on its customer demographics, interests and behavior based on the Personal Data and other information provided to us. This research may be compiled and analyzed on an aggregate basis, and Activepieces may share this aggregate data with its affiliates, agents and business partners. This aggregate information does not identify you personally and we do not collect or use such data on Customer End Users. Activepieces may also disclose aggregated user statistics in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.” | Captured 2026-06-08Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | low | “ Activepieces will not sell or rent to any third party any of the personal information or data that Customer provides to us. We share Personal Data as set forth below.” | Captured 2026-06-08Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ If you are invited to join a Activepieces team account, and you accept the invitation, you are agreeing that certain of your information will be shared with the team account holder and other team members. In particular, the team account holder will have access to your name, email address, avatar (if any) and task usage, and other team members will have access to your name, email address and avatar (if any). Any information you share via a team account, including workflows you create or Third-Party Services you link to, will be available to all team members of the team account you have joined. To remove yourself from a team please contact us at [email protected] and we will confirm removal before implementing.” | Captured 2026-06-08Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ 6.6 With respect to purchases direct from Activepieces, at the end of each three (3) month period, commencing up on the Subscription Start Date, (referred to herein as “Quarter” or “Quarterly”) during the Subscription Term, Activepieces will: (i) per Section 5.3, generate a report of Add-On User(s) activated and/or used during the Quarter (“Quarterly Usage Report”), and (ii) invoice Customer on a prorated basis for the remaining portion of the Subscription Term, with respect to the Add-On User(s) activated and/or used during the Quarter as captured by the Quarterly Usage Report. For the avoidance of doubt, Add-On User(s) will not be invoiced for the Quarter in which they were activated and/or used. A Quarterly Usage Report will be generated during the first three (3) Quarters of a Subscription Term. Upon expiration of the Subscription Term, Customer’s renewal of the Software shall be for the same number of User licenses purchased for the most recent Subscription Term, plus any Add-On Users activated and/or used during such Subscription Term, unless otherwise agreed to between the parties. Add-On User(s) that have been identified within the Quarterly Usage Report, shall be considered due and payable in accordance with this Section 6. In the event a Quarterly Usage Report cannot be generated, Customer shall report and pay for such Overage Users (as defined below) in compliance with Section 6.7. Unless the parties agree to an Effective Price for Add-On Users which is less than the List Price, as set forth in an Order Form or Website purchase, Add-On Users activated and/or used during a Subscription Term will be invoiced at the List Price in the most recent Order Form or Website purchase.” | Captured 2026-07-03Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “ 6.7 In the event a Customer procures Software from an Authorized Partner, or, Activepieces is unable to: (i) verify and generate a Quarterly Usage Report, and/or (ii) collect payment(s) with respect to Quarterly Add-Ons as provided in the Quarterly Usage Report, Customer shall be obligated to: (a) provide a report no later than twelve (12) months following the Subscription Effective Date (“Annual Report”) of all Users from said Subscription Term (“Overage Users”), and (b) be obligated to pay for such Overage Users, for the previous twelve (12) months, at the then current List Price for the Activepieces Software. Overage Users subject to the Annual Report shall not include any pro-ration, set-off and/or deduction to account for term of use, or otherwise. Overage Users that have been identified in an Annual Report shall be considered due and payable in accordance with Section 6. In the event Overage Users are outstanding upon the expiration of a Subscription Term, Customer shall be obligated to pay for such Overage Users in order to renew the Software.” | Captured 2026-07-03Open source →Finding permalink → |
| Tier differences | All applicable tiers | low | “ “Add-On User(s)” are additional Users in excess of those that have been purchased under a Subscription via an executed Order Form or web-portal purchase.” | Captured 2026-06-08Open source →Finding permalink → |
| Tier differences | All applicable tiers | low | “ “Supplemental Services” means additional capacity, functionality, storage and/or other elements that Customer may procure separately for additional Fees. Supplemental Services may be purchased by Order Form or web-portal. Supplemental Services will be: (i) provided as a separate line item in an Order Form or web-portal purchase, and (ii) co-termed to the underlying Subscription Term if not purchased on the Subscription Start Date.” | Captured 2026-06-08Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ 5.5 Subject to this Agreement and the applicable Order Form, Activepieces will provide Customer Support to Customer for the Subscriptions, during the Subscription Term, at no additional cost. Details regarding Customer Support can be found in Appendix 1.” | Captured 2026-07-03Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ 6.3 With respect to purchases direct from Activepieces, such Order Form is hereby incorporated into this Agreement by reference. The parties hereby agree to the terms and conditions stated within this Agreement and those found within an Order Form to the exclusion of all other terms. The parties agree that all terms stated within a Purchase Order, or other similar document, shall be null and void and are expressly rejected.” | Captured 2026-07-03Open source →Finding permalink → |
| Tier differences | All applicable tiers | low | “ *Note: Subscription names are subject to change, however, the applicable Subscription for that tier shall remain the same during a Subscription Term.” | Captured 2026-06-08Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ 6.2 With respect to purchases direct from Activepieces, the Order Form shall: (i) reference this Agreement; (ii) state the Subscription Term(s) and Subscription(s) that are being purchased; and (iii) state the Fees due for the applicable Subscription(s).” | Captured 2026-07-03Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ 6.5 During the Subscription Term, Customer may, subject to this Agreement, activate and use Add-On Users. For the avoidance of doubt, Customer shall not have the right to report less than the number of Users originally purchased under the Subscription, and all Add-On Users shall be co-termed to the underlying Subscription Term.” | Captured 2026-07-03Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “ 6.4 With respect to purchases direct from Activepieces, Customer will pay Activepieces the applicable Fees, including those for Supplemental Services, without any right of set-off or deduction. All payments will be made in accordance with the payment details stated within the applicable Order Form. If not otherwise specified: (i) Activepieces (or applicable Activepieces Affiliate) will invoice Customer for the Fees upon the Acceptance of an Order Form; and (ii) all Fees will be due and payable within thirty (30) days of Customer’s receipt of an invoice. Except as expressly set forth in this Agreement, all Fees paid or due hereunder (including prepaid amounts) are non-refundable, and no credit will be due, including without limitation if this Agreement is terminated in accordance with Section 4 herein.” | Captured 2026-07-03Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ Fees for the Subscriptions are based upon the number of Users and the applicable level of support and/or functionality of the Software, as set forth in the table below. In the event Customer does not reasonably comply with written specifications or instructions from Activepieces’ service engineers, regarding any support issue or request (including without limitation, failure to make backups of Customer Content or versions of Software) (each, a “Support Issue”), Activepieces may cease its support obligations to Customer with respect to such Support Issue upon fifteen (15) days written notice and Customer’s inability to cure such noncompliance within the notice period.” | Captured 2026-07-03Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “ “Customer Success Services” means adoption services which are provided as part of the Subscription, as set forth in Appendix 1. Customer Success Services include the collection of Operational Data (as further stated in Appendix 1). Customer Success Services are only available to Customers who are purchasing Software, and are not available for Free Software.” | Captured 2026-06-08Open source →Finding permalink → |
| Tier differences | All applicable tiers | unknown | “ 6.1 With respect to purchases direct from Activepieces, all web-portal purchase Fees shall be due and payable immediately.” | Captured 2026-07-03Open source →Finding permalink → |
| Tier differences | All applicable tiers | low | “ “Free Software” means a feature-limited version of Software provided to a Customer, User, end user, partner, or any other third party at no (or a greatly reduced cost) including but not limited to, the lowest tier offering of Software as made available by Activepieces.” | Captured 2026-06-08Open source →Finding permalink → |
| Tier differences | All applicable tiers | low | “ “Subscription” refers to the applicable services, support and function(s) of the Software as provided. Subscriptions are provided in tiers / levels as described in Appendix 1 and are based on the number of Users.” | Captured 2026-06-08Open source →Finding permalink → |
Informational only, not legal advice. Terms can change; verify every cited source and capture date during procurement review.
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