How long does AI21 Labs keep your data?

This clause establishes obligations upon termination including cessation of access, uninstallation, certification of compliance, payment of outstanding fees, and return or deletion of Customer Content and Confidential Information, directly addressing post-termination data handling and retention obligations.

Their words · Terms of Service

“ 13.5. Effect of Termination . Upon termination of this Agreement for any reason: (a) the Subscription shall automatically terminate; (b) Customer shall cease all access and use of (and, if applicable, uninstall) the AI21 System and/or AI21 Model, as the case may be (and AI21 shall be entitled to remotely uninstall, as well as deactivate, the AI21 System and AI21 Model) and certify in a signed writing that it has done so; (c) Customer shall pay any outstanding Fees and other charges that accrued as of termination (even if termination takes effective prior to the end of a billing cycle), which shall become immediately due and payable, and, if necessary AI21 shall issue a final invoice therefor; and (d) upon written notice to AI21, Customer will have up to thirty (30) calendar days to access the AI21 System and/or AI21 Model solely to the extent necessary to retrieve Customer Content (“ Retrieval Right “) (and if Customer exercises its Retrieval Right, this Agreement shall continue in full force and effect for the duration of the Retrieval Right). AI21 shall have no further obligation to make Customer Content available after the later of (A) the effective date of termination of this Agreement, or (B) the Retrieval Right period, if applicable, and thereafter AI21 shall be entitled to delete the Customer Content.”

Captured 2026-06-10. Open captured source →Snapshot SHA-256: e0a004f60d5a65f5d1303a6a8278fe934e7b5a21ca1c4eb43ef934df035ea26b

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Informational only, not legal advice. Terms can change; check the cited policy and capture date before relying on this answer.

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