Prescience, Inc. policy evolution
Before/after stance changes across captured policy versions, with exact citations. If no before/after delta is available yet, AIRIN shows the latest citation-backed stance events instead.
No before/after stance delta is available for this filter yet. Latest citation-backed stance events are shown below.
Aug 10, 2026traininghigh
model training
Latest stance: training permitted
“If you choose to connect a Gmail account for insurance paperwork tracking, Prescience uses Google OAuth to confirm the connected email address and receives read-only access to Gmail. Prescience does not use this access to send email, delete or modify messages, change mailbox settings, or initiate payments. We use Gmail access only to find recent insurance-related messages from carrier and provider-billing sender domains approved for your account. We process the sender, subject, received time, message text, and supported attachments, such as EOBs and provider statements, to classify insurance notices, extract billing details, match documents to visits, and route possible billing issues for authorized Prescience review. Messages that do not match these sender and insurance-signal restrictions are not retrieved by this workflow. OAuth tokens are encrypted. Relevant message content and supported attachments may be retained in our encrypted PHI storage with the related insurance case and visit records for as long as reasonably necessary to provide the service and meet healthcare, legal, contractual, audit, and security obligations. Access is limited to authorized personnel and service providers who need it to operate, secure, support, or review the insurance-paperwork service, subject to applicable confidentiality, security, and HIPAA obligations. We do not sell Google user data, use it for advertising, use it to determine creditworthiness or lending eligibility, or use it to train general-purpose AI models.”
Open citationAug 10, 2026traininglow
model training
Latest stance: no training claim
“Crystal and related AI-assisted tools may process member messages, care-navigation context, plan information, provider options, connected records, and other information needed to respond. Crystal is not a medical provider, does not diagnose or prescribe, and is not for emergencies. We use AI-assisted tools to provide care navigation, summarize context, generate suggested next steps, and support operations. We do not use PHI for advertising or sale. We do not use PHI to train third-party foundation models unless permitted by HIPAA, the applicable BAA, individual authorization where required, and other applicable law. Voice and chat transcripts may be stored as part of the member record where permitted by member permissions, plan operations, HIPAA, and applicable agreements. Emergency or safety-related interactions may be logged or escalated as needed to protect health and safety.”
Open citationAug 10, 2026traininghigh
data sharing
Latest stance: sale or sell
“If you choose to connect a Gmail account for insurance paperwork tracking, Prescience uses Google OAuth to confirm the connected email address and receives read-only access to Gmail. Prescience does not use this access to send email, delete or modify messages, change mailbox settings, or initiate payments. We use Gmail access only to find recent insurance-related messages from carrier and provider-billing sender domains approved for your account. We process the sender, subject, received time, message text, and supported attachments, such as EOBs and provider statements, to classify insurance notices, extract billing details, match documents to visits, and route possible billing issues for authorized Prescience review. Messages that do not match these sender and insurance-signal restrictions are not retrieved by this workflow. OAuth tokens are encrypted. Relevant message content and supported attachments may be retained in our encrypted PHI storage with the related insurance case and visit records for as long as reasonably necessary to provide the service and meet healthcare, legal, contractual, audit, and security obligations. Access is limited to authorized personnel and service providers who need it to operate, secure, support, or review the insurance-paperwork service, subject to applicable confidentiality, security, and HIPAA obligations. We do not sell Google user data, use it for advertising, use it to determine creditworthiness or lending eligibility, or use it to train general-purpose AI models.”
Open citationJul 31, 2026traininglow
model training
Latest stance: no training claim
“Crystal and related AI-assisted tools may process member messages, care-navigation context, plan information, provider options, connected records, and other information needed to respond. Crystal is not a medical provider, does not diagnose or prescribe, and is not for emergencies. We use AI-assisted tools to provide care navigation, summarize context, generate suggested next steps, and support operations. We do not use PHI for advertising or sale. We do not use PHI to train third-party foundation models unless permitted by HIPAA, the applicable BAA, individual authorization where required, and other applicable law. Voice and chat transcripts may be stored as part of the member record where permitted by member permissions, plan operations, HIPAA, and applicable agreements. Emergency or safety-related interactions may be logged or escalated as needed to protect health and safety.”
Open citationJul 31, 2026traininghigh
model training
Latest stance: training permitted
“If you choose to connect a Gmail account for insurance paperwork tracking, Prescience uses Google OAuth to confirm the connected email address and receives read-only access to Gmail. Prescience does not use this access to send email, delete or modify messages, change mailbox settings, or initiate payments. We use Gmail access only to find recent insurance-related messages from carrier and provider-billing sender domains approved for your account. We process the sender, subject, received time, message text, and supported attachments, such as EOBs and provider statements, to classify insurance notices, extract billing details, match documents to visits, and route possible billing issues for authorized Prescience review. Messages that do not match these sender and insurance-signal restrictions are not retrieved by this workflow. OAuth tokens are encrypted. Relevant message content and supported attachments may be retained in our encrypted PHI storage with the related insurance case and visit records for as long as reasonably necessary to provide the service and meet healthcare, legal, contractual, audit, and security obligations. Access is limited to authorized personnel and service providers who need it to operate, secure, support, or review the insurance-paperwork service, subject to applicable confidentiality, security, and HIPAA obligations. We do not sell Google user data, use it for advertising, use it to determine creditworthiness or lending eligibility, or use it to train general-purpose AI models.”
Open citationJul 31, 2026traininghigh
data sharing
Latest stance: sale or sell
“If you choose to connect a Gmail account for insurance paperwork tracking, Prescience uses Google OAuth to confirm the connected email address and receives read-only access to Gmail. Prescience does not use this access to send email, delete or modify messages, change mailbox settings, or initiate payments. We use Gmail access only to find recent insurance-related messages from carrier and provider-billing sender domains approved for your account. We process the sender, subject, received time, message text, and supported attachments, such as EOBs and provider statements, to classify insurance notices, extract billing details, match documents to visits, and route possible billing issues for authorized Prescience review. Messages that do not match these sender and insurance-signal restrictions are not retrieved by this workflow. OAuth tokens are encrypted. Relevant message content and supported attachments may be retained in our encrypted PHI storage with the related insurance case and visit records for as long as reasonably necessary to provide the service and meet healthcare, legal, contractual, audit, and security obligations. Access is limited to authorized personnel and service providers who need it to operate, secure, support, or review the insurance-paperwork service, subject to applicable confidentiality, security, and HIPAA obligations. We do not sell Google user data, use it for advertising, use it to determine creditworthiness or lending eligibility, or use it to train general-purpose AI models.”
Open citationJul 20, 2026traininghigh
model training
Latest stance: training permitted
“If you choose to connect a Gmail account for insurance paperwork tracking, Prescience uses Google OAuth to confirm the connected email address and receives read-only access to Gmail. Prescience does not use this access to send email, delete or modify messages, change mailbox settings, or initiate payments. We use Gmail access only to find recent insurance-related messages from carrier and provider-billing sender domains approved for your account. We process the sender, subject, received time, message text, and supported attachments, such as EOBs and provider statements, to classify insurance notices, extract billing details, match documents to visits, and route possible billing issues for authorized Prescience review. Messages that do not match these sender and insurance-signal restrictions are not retrieved by this workflow. OAuth tokens are encrypted. Relevant message content and supported attachments may be retained in our encrypted PHI storage with the related insurance case and visit records for as long as reasonably necessary to provide the service and meet healthcare, legal, contractual, audit, and security obligations. Access is limited to authorized personnel and service providers who need it to operate, secure, support, or review the insurance-paperwork service, subject to applicable confidentiality, security, and HIPAA obligations. We do not sell Google user data, use it for advertising, use it to determine creditworthiness or lending eligibility, or use it to train general-purpose AI models.”
Open citationJul 20, 2026traininghigh
data sharing
Latest stance: sale or sell
“If you choose to connect a Gmail account for insurance paperwork tracking, Prescience uses Google OAuth to confirm the connected email address and receives read-only access to Gmail. Prescience does not use this access to send email, delete or modify messages, change mailbox settings, or initiate payments. We use Gmail access only to find recent insurance-related messages from carrier and provider-billing sender domains approved for your account. We process the sender, subject, received time, message text, and supported attachments, such as EOBs and provider statements, to classify insurance notices, extract billing details, match documents to visits, and route possible billing issues for authorized Prescience review. Messages that do not match these sender and insurance-signal restrictions are not retrieved by this workflow. OAuth tokens are encrypted. Relevant message content and supported attachments may be retained in our encrypted PHI storage with the related insurance case and visit records for as long as reasonably necessary to provide the service and meet healthcare, legal, contractual, audit, and security obligations. Access is limited to authorized personnel and service providers who need it to operate, secure, support, or review the insurance-paperwork service, subject to applicable confidentiality, security, and HIPAA obligations. We do not sell Google user data, use it for advertising, use it to determine creditworthiness or lending eligibility, or use it to train general-purpose AI models.”
Open citationJul 20, 2026traininglow
model training
Latest stance: no training claim
“Crystal and related AI-assisted tools may process member messages, care-navigation context, plan information, provider options, connected records, and other information needed to respond. Crystal is not a medical provider, does not diagnose or prescribe, and is not for emergencies. We use AI-assisted tools to provide care navigation, summarize context, generate suggested next steps, and support operations. We do not use PHI for advertising or sale. We do not use PHI to train third-party foundation models unless permitted by HIPAA, the applicable BAA, individual authorization where required, and other applicable law. Voice and chat transcripts may be stored as part of the member record where permitted by member permissions, plan operations, HIPAA, and applicable agreements. Emergency or safety-related interactions may be logged or escalated as needed to protect health and safety.”
Open citationGenerated from live stance events. Informational only, not legal advice.