Moda policy evolution
Before/after stance changes across captured policy versions, with exact citations. If no before/after delta is available yet, AIRIN shows the latest citation-backed stance events instead.
No before/after stance delta is available for this filter yet. Latest citation-backed stance events are shown below.
Sep 21, 2026retentionmedium
retention
Latest stance: indefinite or necessity based
“We retain personal information and Customer Data only for as long as necessary to fulfill the purposes for which it was collected, to provide the Services, and to comply with our legal, accounting, and reporting obligations. When determining retention periods we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and applicable legal requirements. When data is no longer needed, or when you or a customer make a valid deletion request, we delete or de-identify it. For Customer Data , when a customer submits a valid deletion request, or upon termination of their agreement, we delete the customer’s ingested conversation telemetry and the analytics derived from it (such as embeddings, segments, summaries, and clusters) from our production systems within 30 days , unless we are required to retain it to comply with a legal obligation. Residual copies in encrypted, rolling backups are purged on their normal expiration cycle. See How to request data deletion for the procedure.”
Open citationSep 21, 2026retentionlow
retention
Latest stance: deletion or time bound
“We retain personal information and Customer Data only for as long as necessary to fulfill the purposes for which it was collected, to provide the Services, and to comply with our legal, accounting, and reporting obligations. When determining retention periods we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and applicable legal requirements. When data is no longer needed, or when you or a customer make a valid deletion request, we delete or de-identify it. For Customer Data , when a customer submits a valid deletion request, or upon termination of their agreement, we delete the customer’s ingested conversation telemetry and the analytics derived from it (such as embeddings, segments, summaries, and clusters) from our production systems within 30 days , unless we are required to retain it to comply with a legal obligation. Residual copies in encrypted, rolling backups are purged on their normal expiration cycle. See How to request data deletion for the procedure.”
Open citationSep 21, 2026retentionlow
retention
Latest stance: deletion or time bound
“You can request deletion of your personal information, and customers can request deletion of their tenant’s Customer Data, at any time: Email privacy@modaflows.com with the subject line “Data Deletion Request.” Tell us whether you are requesting deletion of (a) your personal/account information, or (b) a customer tenant’s ingested Customer Data, and include the account or organization name so we can locate the data. We will acknowledge your request, verify your identity and authority to make it, and confirm in writing once the data has been deleted. We complete verified Customer Data deletion requests within 30 days , in line with the SLA in the applicable customer agreement and DPA. If we cannot fully delete certain data because we are legally required to retain it, we will explain why and for how long.”
Open citationAug 5, 2026retentionlow
retention
Latest stance: deletion or time bound
“You can request deletion of your personal information, and customers can request deletion of their tenant’s Customer Data, at any time: Email privacy@modaflows.com with the subject line “Data Deletion Request.” Tell us whether you are requesting deletion of (a) your personal/account information, or (b) a customer tenant’s ingested Customer Data, and include the account or organization name so we can locate the data. We will acknowledge your request, verify your identity and authority to make it, and confirm in writing once the data has been deleted. We complete verified Customer Data deletion requests within 30 days , in line with the SLA in the applicable customer agreement and DPA. If we cannot fully delete certain data because we are legally required to retain it, we will explain why and for how long.”
Open citationAug 5, 2026retentionmedium
retention
Latest stance: indefinite or necessity based
“We retain personal information and Customer Data only for as long as necessary to fulfill the purposes for which it was collected, to provide the Services, and to comply with our legal, accounting, and reporting obligations. When determining retention periods we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and applicable legal requirements. When data is no longer needed, or when you or a customer make a valid deletion request, we delete or de-identify it. For Customer Data , when a customer submits a valid deletion request, or upon termination of their agreement, we delete the customer’s ingested conversation telemetry and the analytics derived from it (such as embeddings, segments, summaries, and clusters) from our production systems within 30 days , unless we are required to retain it to comply with a legal obligation. Residual copies in encrypted, rolling backups are purged on their normal expiration cycle. See How to request data deletion for the procedure.”
Open citationAug 5, 2026retentionlow
retention
Latest stance: deletion or time bound
“We retain personal information and Customer Data only for as long as necessary to fulfill the purposes for which it was collected, to provide the Services, and to comply with our legal, accounting, and reporting obligations. When determining retention periods we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and applicable legal requirements. When data is no longer needed, or when you or a customer make a valid deletion request, we delete or de-identify it. For Customer Data , when a customer submits a valid deletion request, or upon termination of their agreement, we delete the customer’s ingested conversation telemetry and the analytics derived from it (such as embeddings, segments, summaries, and clusters) from our production systems within 30 days , unless we are required to retain it to comply with a legal obligation. Residual copies in encrypted, rolling backups are purged on their normal expiration cycle. See How to request data deletion for the procedure.”
Open citationJul 20, 2026retentionlow
retention
Latest stance: deletion or time bound
“We retain personal information and Customer Data only for as long as necessary to fulfill the purposes for which it was collected, to provide the Services, and to comply with our legal, accounting, and reporting obligations. When determining retention periods we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and applicable legal requirements. When data is no longer needed, or when you or a customer make a valid deletion request, we delete or de-identify it. For Customer Data , when a customer submits a valid deletion request, or upon termination of their agreement, we delete the customer’s ingested conversation telemetry and the analytics derived from it (such as embeddings, segments, summaries, and clusters) from our production systems within 30 days , unless we are required to retain it to comply with a legal obligation. Residual copies in encrypted, rolling backups are purged on their normal expiration cycle. See How to request data deletion for the procedure.”
Open citationJul 20, 2026retentionmedium
retention
Latest stance: indefinite or necessity based
“We retain personal information and Customer Data only for as long as necessary to fulfill the purposes for which it was collected, to provide the Services, and to comply with our legal, accounting, and reporting obligations. When determining retention periods we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and applicable legal requirements. When data is no longer needed, or when you or a customer make a valid deletion request, we delete or de-identify it. For Customer Data , when a customer submits a valid deletion request, or upon termination of their agreement, we delete the customer’s ingested conversation telemetry and the analytics derived from it (such as embeddings, segments, summaries, and clusters) from our production systems within 30 days , unless we are required to retain it to comply with a legal obligation. Residual copies in encrypted, rolling backups are purged on their normal expiration cycle. See How to request data deletion for the procedure.”
Open citationJul 20, 2026retentionlow
retention
Latest stance: deletion or time bound
“You can request deletion of your personal information, and customers can request deletion of their tenant’s Customer Data, at any time: Email privacy@modaflows.com with the subject line “Data Deletion Request.” Tell us whether you are requesting deletion of (a) your personal/account information, or (b) a customer tenant’s ingested Customer Data, and include the account or organization name so we can locate the data. We will acknowledge your request, verify your identity and authority to make it, and confirm in writing once the data has been deleted. We complete verified Customer Data deletion requests within 30 days , in line with the SLA in the applicable customer agreement and DPA. If we cannot fully delete certain data because we are legally required to retain it, we will explain why and for how long.”
Open citationGenerated from live stance events. Informational only, not legal advice.