Before/after stance changes across captured policy versions, with exact citations. If no before/after delta is available yet, AIRIN shows the latest citation-backed stance events instead.
No before/after stance delta is available for this filter yet. Latest citation-backed stance events are shown below.
Sep 21, 2026privacymedium
data sharing
Latest stance: third party or vendor sharing
“We collect personal information that you provide to us directly, information collected automatically when you use the Services, and information we receive from third parties. Information you provide may include your name, work email address, company, role, account credentials, billing and payment details, and the contents of messages you send us (for example, support requests, demo requests, or survey responses). Information collected automatically may include device and browser information, IP address, pages viewed, referring URLs, and similar usage data gathered through cookies and comparable technologies, including via product analytics. Information from third parties may include data from our analytics, infrastructure, identity, and payment providers, and from publicly available sources.”
Open citationSep 21, 2026traininghigh
data sharing
Latest stance: sale or sell
“When a customer integrates Moda, their applications send us conversation telemetry from their AI agents. This Customer Data may include message content and metadata that the customer chooses to transmit. Moda processes Customer Data solely to provide the Services to that customer — for example, to ingest, store, analyze, segment, cluster, and surface insights from the conversations. Customer Data is logically isolated per tenant and is processed under the instructions of the customer. Customers decide what data they send to Moda and are responsible for ensuring they have the necessary rights and notices to do so. We do not sell Customer Data, and we do not use Customer Data to build or train models for other customers except as permitted by the customer agreement. If you are an end user of a Moda customer and want to exercise privacy rights over your data, please contact that customer directly, as they control how their data is collected and used. We will support our customers in responding to such requests as required by our DPA.”
Open citationSep 21, 2026privacyhigh
data sharing
Latest stance: sale or sell
“We may share personal information with: Service providers who process data on our behalf — such as cloud hosting, infrastructure, analytics, payment, and communications vendors — under contractual confidentiality and security obligations. Professional advisors such as auditors, lawyers, and accountants. Authorities and others where required to comply with law, legal process, or a lawful government request, or to protect the rights, safety, and security of Moda, our users, or the public. In a business transaction such as a merger, financing, acquisition, or sale of assets, subject to this policy. We do not sell personal information and do not share it for cross-context behavioral advertising.”
Open citationSep 21, 2026privacymedium
data sharing
Latest stance: third party or vendor sharing
“We may share personal information with: Service providers who process data on our behalf — such as cloud hosting, infrastructure, analytics, payment, and communications vendors — under contractual confidentiality and security obligations. Professional advisors such as auditors, lawyers, and accountants. Authorities and others where required to comply with law, legal process, or a lawful government request, or to protect the rights, safety, and security of Moda, our users, or the public. In a business transaction such as a merger, financing, acquisition, or sale of assets, subject to this policy. We do not sell personal information and do not share it for cross-context behavioral advertising.”
Open citationSep 21, 2026traininglow
model training
Latest stance: no training claim
“When a customer integrates Moda, their applications send us conversation telemetry from their AI agents. This Customer Data may include message content and metadata that the customer chooses to transmit. Moda processes Customer Data solely to provide the Services to that customer — for example, to ingest, store, analyze, segment, cluster, and surface insights from the conversations. Customer Data is logically isolated per tenant and is processed under the instructions of the customer. Customers decide what data they send to Moda and are responsible for ensuring they have the necessary rights and notices to do so. We do not sell Customer Data, and we do not use Customer Data to build or train models for other customers except as permitted by the customer agreement. If you are an end user of a Moda customer and want to exercise privacy rights over your data, please contact that customer directly, as they control how their data is collected and used. We will support our customers in responding to such requests as required by our DPA.”
Open citationSep 21, 2026retentionmedium
retention
Latest stance: indefinite or necessity based
“We retain personal information and Customer Data only for as long as necessary to fulfill the purposes for which it was collected, to provide the Services, and to comply with our legal, accounting, and reporting obligations. When determining retention periods we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and applicable legal requirements. When data is no longer needed, or when you or a customer make a valid deletion request, we delete or de-identify it. For Customer Data , when a customer submits a valid deletion request, or upon termination of their agreement, we delete the customer’s ingested conversation telemetry and the analytics derived from it (such as embeddings, segments, summaries, and clusters) from our production systems within 30 days , unless we are required to retain it to comply with a legal obligation. Residual copies in encrypted, rolling backups are purged on their normal expiration cycle. See How to request data deletion for the procedure.”
Open citationSep 21, 2026retentionlow
retention
Latest stance: deletion or time bound
“We retain personal information and Customer Data only for as long as necessary to fulfill the purposes for which it was collected, to provide the Services, and to comply with our legal, accounting, and reporting obligations. When determining retention periods we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and applicable legal requirements. When data is no longer needed, or when you or a customer make a valid deletion request, we delete or de-identify it. For Customer Data , when a customer submits a valid deletion request, or upon termination of their agreement, we delete the customer’s ingested conversation telemetry and the analytics derived from it (such as embeddings, segments, summaries, and clusters) from our production systems within 30 days , unless we are required to retain it to comply with a legal obligation. Residual copies in encrypted, rolling backups are purged on their normal expiration cycle. See How to request data deletion for the procedure.”
Open citationSep 21, 2026retentionlow
retention
Latest stance: deletion or time bound
“You can request deletion of your personal information, and customers can request deletion of their tenant’s Customer Data, at any time: Email privacy@modaflows.com with the subject line “Data Deletion Request.” Tell us whether you are requesting deletion of (a) your personal/account information, or (b) a customer tenant’s ingested Customer Data, and include the account or organization name so we can locate the data. We will acknowledge your request, verify your identity and authority to make it, and confirm in writing once the data has been deleted. We complete verified Customer Data deletion requests within 30 days , in line with the SLA in the applicable customer agreement and DPA. If we cannot fully delete certain data because we are legally required to retain it, we will explain why and for how long.”
Open citationAug 5, 2026retentionlow
retention
Latest stance: deletion or time bound
“You can request deletion of your personal information, and customers can request deletion of their tenant’s Customer Data, at any time: Email privacy@modaflows.com with the subject line “Data Deletion Request.” Tell us whether you are requesting deletion of (a) your personal/account information, or (b) a customer tenant’s ingested Customer Data, and include the account or organization name so we can locate the data. We will acknowledge your request, verify your identity and authority to make it, and confirm in writing once the data has been deleted. We complete verified Customer Data deletion requests within 30 days , in line with the SLA in the applicable customer agreement and DPA. If we cannot fully delete certain data because we are legally required to retain it, we will explain why and for how long.”
Open citationAug 5, 2026traininglow
model training
Latest stance: no training claim
“When a customer integrates Moda, their applications send us conversation telemetry from their AI agents. This Customer Data may include message content and metadata that the customer chooses to transmit. Moda processes Customer Data solely to provide the Services to that customer — for example, to ingest, store, analyze, segment, cluster, and surface insights from the conversations. Customer Data is logically isolated per tenant and is processed under the instructions of the customer. Customers decide what data they send to Moda and are responsible for ensuring they have the necessary rights and notices to do so. We do not sell Customer Data, and we do not use Customer Data to build or train models for other customers except as permitted by the customer agreement. If you are an end user of a Moda customer and want to exercise privacy rights over your data, please contact that customer directly, as they control how their data is collected and used. We will support our customers in responding to such requests as required by our DPA.”
Open citationAug 5, 2026retentionmedium
retention
Latest stance: indefinite or necessity based
“We retain personal information and Customer Data only for as long as necessary to fulfill the purposes for which it was collected, to provide the Services, and to comply with our legal, accounting, and reporting obligations. When determining retention periods we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and applicable legal requirements. When data is no longer needed, or when you or a customer make a valid deletion request, we delete or de-identify it. For Customer Data , when a customer submits a valid deletion request, or upon termination of their agreement, we delete the customer’s ingested conversation telemetry and the analytics derived from it (such as embeddings, segments, summaries, and clusters) from our production systems within 30 days , unless we are required to retain it to comply with a legal obligation. Residual copies in encrypted, rolling backups are purged on their normal expiration cycle. See How to request data deletion for the procedure.”
Open citationAug 5, 2026retentionlow
retention
Latest stance: deletion or time bound
“We retain personal information and Customer Data only for as long as necessary to fulfill the purposes for which it was collected, to provide the Services, and to comply with our legal, accounting, and reporting obligations. When determining retention periods we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and applicable legal requirements. When data is no longer needed, or when you or a customer make a valid deletion request, we delete or de-identify it. For Customer Data , when a customer submits a valid deletion request, or upon termination of their agreement, we delete the customer’s ingested conversation telemetry and the analytics derived from it (such as embeddings, segments, summaries, and clusters) from our production systems within 30 days , unless we are required to retain it to comply with a legal obligation. Residual copies in encrypted, rolling backups are purged on their normal expiration cycle. See How to request data deletion for the procedure.”
Open citationAug 5, 2026privacymedium
data sharing
Latest stance: third party or vendor sharing
“We collect personal information that you provide to us directly, information collected automatically when you use the Services, and information we receive from third parties. Information you provide may include your name, work email address, company, role, account credentials, billing and payment details, and the contents of messages you send us (for example, support requests, demo requests, or survey responses). Information collected automatically may include device and browser information, IP address, pages viewed, referring URLs, and similar usage data gathered through cookies and comparable technologies, including via product analytics. Information from third parties may include data from our analytics, infrastructure, identity, and payment providers, and from publicly available sources.”
Open citationAug 5, 2026traininghigh
data sharing
Latest stance: sale or sell
“When a customer integrates Moda, their applications send us conversation telemetry from their AI agents. This Customer Data may include message content and metadata that the customer chooses to transmit. Moda processes Customer Data solely to provide the Services to that customer — for example, to ingest, store, analyze, segment, cluster, and surface insights from the conversations. Customer Data is logically isolated per tenant and is processed under the instructions of the customer. Customers decide what data they send to Moda and are responsible for ensuring they have the necessary rights and notices to do so. We do not sell Customer Data, and we do not use Customer Data to build or train models for other customers except as permitted by the customer agreement. If you are an end user of a Moda customer and want to exercise privacy rights over your data, please contact that customer directly, as they control how their data is collected and used. We will support our customers in responding to such requests as required by our DPA.”
Open citationAug 5, 2026privacyhigh
data sharing
Latest stance: sale or sell
“We may share personal information with: Service providers who process data on our behalf — such as cloud hosting, infrastructure, analytics, payment, and communications vendors — under contractual confidentiality and security obligations. Professional advisors such as auditors, lawyers, and accountants. Authorities and others where required to comply with law, legal process, or a lawful government request, or to protect the rights, safety, and security of Moda, our users, or the public. In a business transaction such as a merger, financing, acquisition, or sale of assets, subject to this policy. We do not sell personal information and do not share it for cross-context behavioral advertising.”
Open citationAug 5, 2026privacymedium
data sharing
Latest stance: third party or vendor sharing
“We may share personal information with: Service providers who process data on our behalf — such as cloud hosting, infrastructure, analytics, payment, and communications vendors — under contractual confidentiality and security obligations. Professional advisors such as auditors, lawyers, and accountants. Authorities and others where required to comply with law, legal process, or a lawful government request, or to protect the rights, safety, and security of Moda, our users, or the public. In a business transaction such as a merger, financing, acquisition, or sale of assets, subject to this policy. We do not sell personal information and do not share it for cross-context behavioral advertising.”
Open citationJul 20, 2026retentionlow
retention
Latest stance: deletion or time bound
“We retain personal information and Customer Data only for as long as necessary to fulfill the purposes for which it was collected, to provide the Services, and to comply with our legal, accounting, and reporting obligations. When determining retention periods we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and applicable legal requirements. When data is no longer needed, or when you or a customer make a valid deletion request, we delete or de-identify it. For Customer Data , when a customer submits a valid deletion request, or upon termination of their agreement, we delete the customer’s ingested conversation telemetry and the analytics derived from it (such as embeddings, segments, summaries, and clusters) from our production systems within 30 days , unless we are required to retain it to comply with a legal obligation. Residual copies in encrypted, rolling backups are purged on their normal expiration cycle. See How to request data deletion for the procedure.”
Open citationJul 20, 2026traininghigh
data sharing
Latest stance: sale or sell
“When a customer integrates Moda, their applications send us conversation telemetry from their AI agents. This Customer Data may include message content and metadata that the customer chooses to transmit. Moda processes Customer Data solely to provide the Services to that customer — for example, to ingest, store, analyze, segment, cluster, and surface insights from the conversations. Customer Data is logically isolated per tenant and is processed under the instructions of the customer. Customers decide what data they send to Moda and are responsible for ensuring they have the necessary rights and notices to do so. We do not sell Customer Data, and we do not use Customer Data to build or train models for other customers except as permitted by the customer agreement. If you are an end user of a Moda customer and want to exercise privacy rights over your data, please contact that customer directly, as they control how their data is collected and used. We will support our customers in responding to such requests as required by our DPA.”
Open citationJul 20, 2026privacyhigh
data sharing
Latest stance: sale or sell
“We may share personal information with: Service providers who process data on our behalf — such as cloud hosting, infrastructure, analytics, payment, and communications vendors — under contractual confidentiality and security obligations. Professional advisors such as auditors, lawyers, and accountants. Authorities and others where required to comply with law, legal process, or a lawful government request, or to protect the rights, safety, and security of Moda, our users, or the public. In a business transaction such as a merger, financing, acquisition, or sale of assets, subject to this policy. We do not sell personal information and do not share it for cross-context behavioral advertising.”
Open citationJul 20, 2026privacymedium
data sharing
Latest stance: third party or vendor sharing
“We may share personal information with: Service providers who process data on our behalf — such as cloud hosting, infrastructure, analytics, payment, and communications vendors — under contractual confidentiality and security obligations. Professional advisors such as auditors, lawyers, and accountants. Authorities and others where required to comply with law, legal process, or a lawful government request, or to protect the rights, safety, and security of Moda, our users, or the public. In a business transaction such as a merger, financing, acquisition, or sale of assets, subject to this policy. We do not sell personal information and do not share it for cross-context behavioral advertising.”
Open citationJul 20, 2026traininglow
model training
Latest stance: no training claim
“When a customer integrates Moda, their applications send us conversation telemetry from their AI agents. This Customer Data may include message content and metadata that the customer chooses to transmit. Moda processes Customer Data solely to provide the Services to that customer — for example, to ingest, store, analyze, segment, cluster, and surface insights from the conversations. Customer Data is logically isolated per tenant and is processed under the instructions of the customer. Customers decide what data they send to Moda and are responsible for ensuring they have the necessary rights and notices to do so. We do not sell Customer Data, and we do not use Customer Data to build or train models for other customers except as permitted by the customer agreement. If you are an end user of a Moda customer and want to exercise privacy rights over your data, please contact that customer directly, as they control how their data is collected and used. We will support our customers in responding to such requests as required by our DPA.”
Open citationJul 20, 2026retentionmedium
retention
Latest stance: indefinite or necessity based
“We retain personal information and Customer Data only for as long as necessary to fulfill the purposes for which it was collected, to provide the Services, and to comply with our legal, accounting, and reporting obligations. When determining retention periods we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and applicable legal requirements. When data is no longer needed, or when you or a customer make a valid deletion request, we delete or de-identify it. For Customer Data , when a customer submits a valid deletion request, or upon termination of their agreement, we delete the customer’s ingested conversation telemetry and the analytics derived from it (such as embeddings, segments, summaries, and clusters) from our production systems within 30 days , unless we are required to retain it to comply with a legal obligation. Residual copies in encrypted, rolling backups are purged on their normal expiration cycle. See How to request data deletion for the procedure.”
Open citationJul 20, 2026privacymedium
data sharing
Latest stance: third party or vendor sharing
“We collect personal information that you provide to us directly, information collected automatically when you use the Services, and information we receive from third parties. Information you provide may include your name, work email address, company, role, account credentials, billing and payment details, and the contents of messages you send us (for example, support requests, demo requests, or survey responses). Information collected automatically may include device and browser information, IP address, pages viewed, referring URLs, and similar usage data gathered through cookies and comparable technologies, including via product analytics. Information from third parties may include data from our analytics, infrastructure, identity, and payment providers, and from publicly available sources.”
Open citationJul 20, 2026retentionlow
retention
Latest stance: deletion or time bound
“You can request deletion of your personal information, and customers can request deletion of their tenant’s Customer Data, at any time: Email privacy@modaflows.com with the subject line “Data Deletion Request.” Tell us whether you are requesting deletion of (a) your personal/account information, or (b) a customer tenant’s ingested Customer Data, and include the account or organization name so we can locate the data. We will acknowledge your request, verify your identity and authority to make it, and confirm in writing once the data has been deleted. We complete verified Customer Data deletion requests within 30 days , in line with the SLA in the applicable customer agreement and DPA. If we cannot fully delete certain data because we are legally required to retain it, we will explain why and for how long.”
Open citationGenerated from live stance events. Informational only, not legal advice.