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Instantly policy evolution

Before/after stance changes across captured policy versions, with exact citations. If no before/after delta is available yet, AIRIN shows the latest citation-backed stance events instead.

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No before/after stance delta is available for this filter yet. Latest citation-backed stance events are shown below.
Aug 28, 2026retentionmedium

retention

Latest stance: indefinite or necessity based

(b) By Instantly: In its sole discretion, Instantly may, but is not required to, provide Subscriber with a limited opportunity to access and download Subscriber Data prior to permanent deletion. If such an opportunity is provided, Instantly shall specify the duration of the access window in writing. After the expiration of such period, Instantly shall have no further obligation to retain or recover any Subscriber Data. ‍
Open citation
Aug 28, 2026retentionhigh

data sharing

Latest stance: sale or sell

‍ The California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act (together, the “CCPA”) provides certain rights to residents of California. This section of the Privacy Policy applies if you are a natural person who is a resident of California (“California Consumer”) and uses our Services. This Addendum supplements the information in the Privacy Policy. However, this Addendum is intended solely for, and is applicable only as to, California Consumers: if you are not a California Consumer (or a resident of California), this does not apply to you and you should not rely on it. ‍ In the below tables and sections, we describe (as required by the CCPA): ‍ Our Collection of Personal Information – the types of Personal Information (which the CCPA defines broadly) that we collect, the types of sources we collect it from Our Disclosure, Share and Sale of Personal Information – the types of recipients to whom we disclose, share or sell Personal Information. Our Business Purposes – our business purposes for (a) collecting and (b) sharing Personal Information, which are generally the same. Your California Privacy Rights and Choices– what rights you have under the CCPA, for instance, to request that we “opt out” or delete or correct your Information from or in our marketing database (also called “do not sell” rights), or to request categories and personal information that we may have collected about you. The following sets forth the categories of Information we collect and purposes for which we may use California Consumers’ personal information: ‍
Open citation
Aug 28, 2026retentionmedium

retention

Latest stance: indefinite or necessity based

Call Recordings and Transcripts (AI Voice Agent). When a subscriber uses our AI Voice Agent, we process call audio, call recordings (where the subscriber has enabled recording), transcripts, and related call metadata (such as numbers dialed, call timestamps, duration, and outcomes) on the subscriber's behalf to provide the feature. This information is processed by our voice-technology and telephony sub-processors, including ElevenLabs, Inc. Call recordings are retained by our voice-technology sub-processor for ninety (90) days; transcripts, summaries, and call analyses are retained for ninety (90) days; and technical support traces are retained for thirty (30) days, after which they are deleted or de-identified, except where longer retention is required by law or needed to establish or defend legal claims. Call metadata and compliance records (including the recipient timezone and calling-window determinations applied to each call, and do-not-call entries) are retained as long as necessary to demonstrate compliance with applicable law and to establish or defend legal claims. Subscribers control recording settings and are responsible for the disclosures and consents required for their calls. ‍ ‍ 13. Your California Privacy Rights If you are a resident of California, the California Consumer Protection Act, as amended by the California Privacy Rights Act (together the “CCPA”) provides certain rights of disclosure, access and deletion of your Information as described below in the “ CCPA PRIVACY NOTICE” at the end of this Privacy Policy.
Open citation
Aug 28, 2026retentionhigh

data sharing

Latest stance: sale or sell

Once we have verified your identity, we will respond to your request as appropriate: ‍ Where you have requested the categories of personal information that we have collected about you, we will provide a list of those categories. Where you have requested specific pieces of personal information, we will provide the information you have requested, to the extent required under the CCPA and provided we do not believe there is an overriding privacy or security concern to doing so. Where you have requested that we delete personal information that we have collected from you, we will seek to confirm whether your request is for an “opt out” or a “deletion”: because “opt out” or “do not sell” rights enable us to maintain your Information for “suppression” purposes – i.e., to prevent us from selling Information about you in the future (which is what many consumers requesting “deletion” actually desire to occur) — we try to explain this in order to ensure we are meeting consumers’ preferences. (In addition, “deletion” rights only apply to Information that we have collected “from” consumers – which does not apply to much of the Information in our databases.) Upon completion of the above process, we will send you a notice that explains the categories of personal information we were able to locate about you, whether we (1) deleted, (2) deidentified, or (3) retained the Information we collected from you. Certain Information may be exempt from such requests under applicable law.
Open citation
Aug 28, 2026retentionhigh

data sharing

Latest stance: sale or sell

If you ask us to delete it, you may no longer be able to access or use our Services. ‍ Right to “opt-out” of the sale or “sharing” of your personal information. California residents may opt out of the “sale” of their personal information. California law broadly defines what constitutes a “sale” – including making available a wide variety of information in exchange for “valuable consideration.” Depending what Information we have about you, and whether we have included any of it in our marketing products and services, we may have sold (as defined by California law) certain categories of Information about you in the last 12 months, as described in the above table in Section 2 of this Addendum.If you would like to opt out, you may do so as outlined on the following page: Privacy Request Manager . You may also opt out of “sharing” as it is defined in the CPRA, also known as “targeted” or “personalized” advertising, by viewing the opt-out methods in Section 4 in our main Privacy Policy, above. ‍ How to exercise your access, correction and (if applicable) deletion rights ‍ You may submit requests to exercise your right to information/know, access, correction, or deletion through our Privacy Request Manager , or calling us toll free at 1-866-467-8688 Service Code 1974#. You can submit requests to opt-out of tracking for targeted advertising purposes or other sales of Personal Information here: Privacy Request Manager or via phone by calling 1-866-467-8688 Service Code 1974# or by broadcasting the global privacy control signal.
Open citation
Aug 28, 2026retentionmedium

data sharing

Latest stance: third party or vendor sharing

‍ Without being discriminated against for exercising these rights, California residents have the right to request that we disclose what personal information we collect from you, to delete that information, and to opt-out of the sale of your personal information, subject to certain restrictions. You also have the right to designate an agent to exercise these rights on your behalf. This section describes how to exercise those rights and our process for handling those requests. (To the extent permitted by applicable law, we may charge a reasonable fee to comply with your request.) Please note that sometimes we act as a “service provider” for our clients, in which case we receive and act on instructions from the client(s) as to the client data provided: any requests to exercise rights with respect to data we handle on behalf of a client should be directed to the particular client. ‍
Open citation
Aug 3, 2026retentionmedium

retention

Latest stance: indefinite or necessity based

(b) By Instantly: In its sole discretion, Instantly may, but is not required to, provide Subscriber with a limited opportunity to access and download Subscriber Data prior to permanent deletion. If such an opportunity is provided, Instantly shall specify the duration of the access window in writing. After the expiration of such period, Instantly shall have no further obligation to retain or recover any Subscriber Data. ‍
Open citation
Aug 3, 2026retentionhigh

data sharing

Latest stance: sale or sell

Once we have verified your identity, we will respond to your request as appropriate: ‍ Where you have requested the categories of personal information that we have collected about you, we will provide a list of those categories. Where you have requested specific pieces of personal information, we will provide the information you have requested, to the extent required under the CCPA and provided we do not believe there is an overriding privacy or security concern to doing so. Where you have requested that we delete personal information that we have collected from you, we will seek to confirm whether your request is for an “opt out” or a “deletion”: because “opt out” or “do not sell” rights enable us to maintain your Information for “suppression” purposes – i.e., to prevent us from selling Information about you in the future (which is what many consumers requesting “deletion” actually desire to occur) — we try to explain this in order to ensure we are meeting consumers’ preferences. (In addition, “deletion” rights only apply to Information that we have collected “from” consumers – which does not apply to much of the Information in our databases.) Upon completion of the above process, we will send you a notice that explains the categories of personal information we were able to locate about you, whether we (1) deleted, (2) deidentified, or (3) retained the Information we collected from you. Certain Information may be exempt from such requests under applicable law.
Open citation
Aug 3, 2026retentionhigh

data sharing

Latest stance: sale or sell

‍ The California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act (together, the “CCPA”) provides certain rights to residents of California. This section of the Privacy Policy applies if you are a natural person who is a resident of California (“California Consumer”) and uses our Services. This Addendum supplements the information in the Privacy Policy. However, this Addendum is intended solely for, and is applicable only as to, California Consumers: if you are not a California Consumer (or a resident of California), this does not apply to you and you should not rely on it. ‍ In the below tables and sections, we describe (as required by the CCPA): ‍ Our Collection of Personal Information – the types of Personal Information (which the CCPA defines broadly) that we collect, the types of sources we collect it from Our Disclosure, Share and Sale of Personal Information – the types of recipients to whom we disclose, share or sell Personal Information. Our Business Purposes – our business purposes for (a) collecting and (b) sharing Personal Information, which are generally the same. Your California Privacy Rights and Choices– what rights you have under the CCPA, for instance, to request that we “opt out” or delete or correct your Information from or in our marketing database (also called “do not sell” rights), or to request categories and personal information that we may have collected about you. The following sets forth the categories of Information we collect and purposes for which we may use California Consumers’ personal information: ‍
Open citation
Aug 3, 2026retentionmedium

data sharing

Latest stance: third party or vendor sharing

‍ Without being discriminated against for exercising these rights, California residents have the right to request that we disclose what personal information we collect from you, to delete that information, and to opt-out of the sale of your personal information, subject to certain restrictions. You also have the right to designate an agent to exercise these rights on your behalf. This section describes how to exercise those rights and our process for handling those requests. (To the extent permitted by applicable law, we may charge a reasonable fee to comply with your request.) Please note that sometimes we act as a “service provider” for our clients, in which case we receive and act on instructions from the client(s) as to the client data provided: any requests to exercise rights with respect to data we handle on behalf of a client should be directed to the particular client. ‍
Open citation
Aug 3, 2026retentionhigh

data sharing

Latest stance: sale or sell

If you ask us to delete it, you may no longer be able to access or use our Services. ‍ Right to “opt-out” of the sale or “sharing” of your personal information. California residents may opt out of the “sale” of their personal information. California law broadly defines what constitutes a “sale” – including making available a wide variety of information in exchange for “valuable consideration.” Depending what Information we have about you, and whether we have included any of it in our marketing products and services, we may have sold (as defined by California law) certain categories of Information about you in the last 12 months, as described in the above table in Section 2 of this Addendum.If you would like to opt out, you may do so as outlined on the following page: Privacy Request Manager . You may also opt out of “sharing” as it is defined in the CPRA, also known as “targeted” or “personalized” advertising, by viewing the opt-out methods in Section 4 in our main Privacy Policy, above. ‍ How to exercise your access, correction and (if applicable) deletion rights ‍ You may submit requests to exercise your right to information/know, access, correction, or deletion through our Privacy Request Manager , or calling us toll free at 1-866-467-8688 Service Code 1974#. You can submit requests to opt-out of tracking for targeted advertising purposes or other sales of Personal Information here: Privacy Request Manager or via phone by calling 1-866-467-8688 Service Code 1974# or by broadcasting the global privacy control signal.
Open citation
Jul 22, 2026retentionmedium

retention

Latest stance: indefinite or necessity based

(b) By Instantly: In its sole discretion, Instantly may, but is not required to, provide Subscriber with a limited opportunity to access and download Subscriber Data prior to permanent deletion. If such an opportunity is provided, Instantly shall specify the duration of the access window in writing. After the expiration of such period, Instantly shall have no further obligation to retain or recover any Subscriber Data. ‍
Open citation
Jul 22, 2026retentionhigh

data sharing

Latest stance: sale or sell

If you ask us to delete it, you may no longer be able to access or use our Services. ‍ Right to “opt-out” of the sale or “sharing” of your personal information. California residents may opt out of the “sale” of their personal information. California law broadly defines what constitutes a “sale” – including making available a wide variety of information in exchange for “valuable consideration.” Depending what Information we have about you, and whether we have included any of it in our marketing products and services, we may have sold (as defined by California law) certain categories of Information about you in the last 12 months, as described in the above table in Section 2 of this Addendum.If you would like to opt out, you may do so as outlined on the following page: Privacy Request Manager . You may also opt out of “sharing” as it is defined in the CPRA, also known as “targeted” or “personalized” advertising, by viewing the opt-out methods in Section 4 in our main Privacy Policy, above. ‍ How to exercise your access, correction and (if applicable) deletion rights ‍ You may submit requests to exercise your right to information/know, access, correction, or deletion through our Privacy Request Manager , or calling us toll free at 1-866-467-8688 Service Code 1974#. You can submit requests to opt-out of tracking for targeted advertising purposes or other sales of Personal Information here: Privacy Request Manager or via phone by calling 1-866-467-8688 Service Code 1974# or by broadcasting the global privacy control signal.
Open citation
Jul 22, 2026retentionhigh

data sharing

Latest stance: sale or sell

Once we have verified your identity, we will respond to your request as appropriate: ‍ Where you have requested the categories of personal information that we have collected about you, we will provide a list of those categories. Where you have requested specific pieces of personal information, we will provide the information you have requested, to the extent required under the CCPA and provided we do not believe there is an overriding privacy or security concern to doing so. Where you have requested that we delete personal information that we have collected from you, we will seek to confirm whether your request is for an “opt out” or a “deletion”: because “opt out” or “do not sell” rights enable us to maintain your Information for “suppression” purposes – i.e., to prevent us from selling Information about you in the future (which is what many consumers requesting “deletion” actually desire to occur) — we try to explain this in order to ensure we are meeting consumers’ preferences. (In addition, “deletion” rights only apply to Information that we have collected “from” consumers – which does not apply to much of the Information in our databases.) Upon completion of the above process, we will send you a notice that explains the categories of personal information we were able to locate about you, whether we (1) deleted, (2) deidentified, or (3) retained the Information we collected from you. Certain Information may be exempt from such requests under applicable law.
Open citation
Jul 22, 2026retentionhigh

data sharing

Latest stance: sale or sell

‍ The California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act (together, the “CCPA”) provides certain rights to residents of California. This section of the Privacy Policy applies if you are a natural person who is a resident of California (“California Consumer”) and uses our Services. This Addendum supplements the information in the Privacy Policy. However, this Addendum is intended solely for, and is applicable only as to, California Consumers: if you are not a California Consumer (or a resident of California), this does not apply to you and you should not rely on it. ‍ In the below tables and sections, we describe (as required by the CCPA): ‍ Our Collection of Personal Information – the types of Personal Information (which the CCPA defines broadly) that we collect, the types of sources we collect it from Our Disclosure, Share and Sale of Personal Information – the types of recipients to whom we disclose, share or sell Personal Information. Our Business Purposes – our business purposes for (a) collecting and (b) sharing Personal Information, which are generally the same. Your California Privacy Rights and Choices– what rights you have under the CCPA, for instance, to request that we “opt out” or delete or correct your Information from or in our marketing database (also called “do not sell” rights), or to request categories and personal information that we may have collected about you. The following sets forth the categories of Information we collect and purposes for which we may use California Consumers’ personal information: ‍
Open citation
Jul 22, 2026retentionmedium

data sharing

Latest stance: third party or vendor sharing

‍ Without being discriminated against for exercising these rights, California residents have the right to request that we disclose what personal information we collect from you, to delete that information, and to opt-out of the sale of your personal information, subject to certain restrictions. You also have the right to designate an agent to exercise these rights on your behalf. This section describes how to exercise those rights and our process for handling those requests. (To the extent permitted by applicable law, we may charge a reasonable fee to comply with your request.) Please note that sometimes we act as a “service provider” for our clients, in which case we receive and act on instructions from the client(s) as to the client data provided: any requests to exercise rights with respect to data we handle on behalf of a client should be directed to the particular client. ‍
Open citation
Jul 20, 2026retentionhigh

data sharing

Latest stance: sale or sell

If you ask us to delete it, you may no longer be able to access or use our Services. ‍ Right to “opt-out” of the sale or “sharing” of your personal information. California residents may opt out of the “sale” of their personal information. California law broadly defines what constitutes a “sale” – including making available a wide variety of information in exchange for “valuable consideration.” Depending what Information we have about you, and whether we have included any of it in our marketing products and services, we may have sold (as defined by California law) certain categories of Information about you in the last 12 months, as described in the above table in Section 2 of this Addendum.If you would like to opt out, you may do so as outlined on the following page: Privacy Request Manager . You may also opt out of “sharing” as it is defined in the CPRA, also known as “targeted” or “personalized” advertising, by viewing the opt-out methods in Section 4 in our main Privacy Policy, above. ‍ How to exercise your access, correction and (if applicable) deletion rights ‍ You may submit requests to exercise your right to information/know, access, correction, or deletion through our Privacy Request Manager , or calling us toll free at 1-866-467-8688 Service Code 1974#. You can submit requests to opt-out of tracking for targeted advertising purposes or other sales of Personal Information here: Privacy Request Manager or via phone by calling 1-866-467-8688 Service Code 1974# or by broadcasting the global privacy control signal.
Open citation
Jul 20, 2026retentionhigh

data sharing

Latest stance: sale or sell

Once we have verified your identity, we will respond to your request as appropriate: ‍ Where you have requested the categories of personal information that we have collected about you, we will provide a list of those categories. Where you have requested specific pieces of personal information, we will provide the information you have requested, to the extent required under the CCPA and provided we do not believe there is an overriding privacy or security concern to doing so. Where you have requested that we delete personal information that we have collected from you, we will seek to confirm whether your request is for an “opt out” or a “deletion”: because “opt out” or “do not sell” rights enable us to maintain your Information for “suppression” purposes – i.e., to prevent us from selling Information about you in the future (which is what many consumers requesting “deletion” actually desire to occur) — we try to explain this in order to ensure we are meeting consumers’ preferences. (In addition, “deletion” rights only apply to Information that we have collected “from” consumers – which does not apply to much of the Information in our databases.) Upon completion of the above process, we will send you a notice that explains the categories of personal information we were able to locate about you, whether we (1) deleted, (2) deidentified, or (3) retained the Information we collected from you. Certain Information may be exempt from such requests under applicable law.
Open citation

Generated from live stance events. Informational only, not legal advice.

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