Before/after stance changes across captured policy versions, with exact citations. If no before/after delta is available yet, AIRIN shows the latest citation-backed stance events instead.
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Aug 12, 2026privacyhigh
data sharing
Latest stance: sale or sell
“For information regarding the specific purposes for which we collect and disclose your personal information and the categories of sources from which we collect your personal information, please see section 3 “What Information Do We Collect?” and section 4 “How Do We Use Your Information” above. Information about our retention of personal information is described in section 8, “How Long Do We Store Your Information”. We only use and disclose sensitive personal information for the purposes specified in the CCPA or otherwise with your consent. We do not “sell” or “share” (as those terms are defined in the CCPA) personal information, nor have we done so in the preceding 12 months. Further, we do not have actual knowledge that we sell or share personal information about California residents under 16 years of age. California residents under the age of 18 who have registered to use the Services and posted UGC to the Services can request that their UGC be removed by contacting us at [email protected] . Such a request must state that they personally posted such UGC or information and detail where the UGC is posted. We will make reasonable good faith efforts to remove the content from prospective public view or anonymize it so the minor cannot be individually identified. This removal process cannot ensure complete or comprehensive removal. For instance, third parties may have republished the post and archived copies of it may be stored by search engines and others that we do not control. HeyGen is subject to the investigatory and enforcement powers of the Federal Trade Commission.”
Open citationAug 12, 2026subprocessors / sharingmedium
data sharing
Latest stance: third party or vendor sharing
“As described above, we are not responsible for the privacy or security of, information found on, or any practices employed by any third-party applications, websites, or services linked to or from our Service. Although we may provide links to third-party websites or platforms, or display content, data, applications or materials from third parties, our Privacy Policy does not apply to those third-party sites or materials, and your browsing and interaction on any third-party site, application, or service, including those that have a link on our Services, are subject to that third party's own terms and policies. The current list of sub-processors can be found here . We reserve the right to engage new sub-processors, provided that they meet a high level of security and data protection. We enter into Data Protection Agreements with all of our sub-processors.”
Open citationAug 12, 2026subprocessors / sharingmedium
data sharing
Latest stance: third party or vendor sharing
“We only disclose your personal information as described in this Privacy Policy. Unless otherwise described, we will never sell your personal information to anyone for monetary consideration. You are in control of your personal information at all times. In certain circumstances, we may disclose your personal information to third parties for the purposes described in this Privacy Policy, including: Vendors and Service Providers. We may contract with third parties who help us provide the Services, including for payment processing, cloud storage, chatbot operation, voice transcriptions, image generation, system administration, security, customer relationship management, delivery of goods, search engine facilities, data analytics, advertising, and marketing. In some cases, these third parties may require access to some or all of your information. We will take all reasonable steps to ensure that your information will be handled safely and securely, such as through data protection agreements. In some cases we may be legally liable for such onward transfers to third-parties. You can access list of our subprocessors here . With direction or consent. We may also disclose information to third parties, including other users of the Services, when you request, direct or consent to us doing so, such as when you make output or other content available to others, through your use of login integrations and social media widgets or with your consent.”
Open citationAug 12, 2026privacymedium
data sharing
Latest stance: third party or vendor sharing
“Data security is of great importance to us, and to protect your personal information, we have put in place suitable physical, electronic, and managerial procedures designed to safeguard and secure personal information collected through our Site. You can review them here . Notwithstanding any security measures that we take, it is important to remember that the transmission of data via the Internet may not be completely secure, and we cannot guarantee that the collection, transmission and storage of data will always be secure. Please take suitable precautions when transmitting data via the Internet to us. Pursuant to the DPF Program, EU, UK, and Swiss individuals have the right to obtain our confirmation of whether we maintain personal information relating to you in the United States. Upon request, we will provide you with access to the personal information that we hold about you. You may also correct, amend, or delete the personal information we hold about you. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data transferred to the United States under the DPF, should direct their query to [email protected] . If requested to remove data, we will respond within a reasonable timeframe. We will provide an individual opt-out choice, or opt-in for sensitive data, before we share your data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized.”
Open citationAug 12, 2026privacymedium
data sharing
Latest stance: third party or vendor sharing
“When you submit information via our Site, you may be given options to restrict our use of your information. We aim to give you strong control on our use of your information. Depending on where you live, you may have certain rights in relation to your personal information. However, these rights are not absolute, and may only apply in certain circumstances. Access. You may have the right to request access to the information we hold about you, how we use it, and who we share it with. Delete. You may have the right to request that we delete information we hold about you. You can do it yourself by deleting data from your account or deleting the account. Correct. You may have the right to request that we correct inaccurate information we maintain about you. Opt out of targeted advertising. You may have a right to opt-out of the processing of your information for the purposes of targeted advertising. For more information, please see the “Cookies and Other Tracking Technologies” section above. Portability. You may have the right to receive a copy of personal information we hold about you and request that we transfer it to a third party. Restriction of processing to storage only. You may have the right to ask us to stop, suspend or restrict our processing of personal information. Objection. You may have the right to object to our processing of personal information, including to object to (i.e., opt out of) your information being used to train our models, by contacting us at [email protected] You can also object to marketing at any time by using the unsubscribe/opt-out function displayed in our communications to you.”
Open citationAug 12, 2026privacymedium
data sharing
Latest stance: third party or vendor sharing
“Withdrawal of consent. Where we rely on consent to process your personal information, you may have the right to withdraw this consent at any time. If you confirm that you wish to withdraw your consent, we will delete your information from our systems. However, you acknowledge this may limit our ability to provide you with the best possible products and services. In general, you also have the right to opt-out of our sharing your personal data with third parties or using your data for purposes other than those for which it was originally collected. To exercise these rights above, please contact us at [email protected] .”
Open citationAug 12, 2026subprocessors / sharinghigh
content ownership
Latest stance: platform claims or reserves rights
“As described above, we are not responsible for the privacy or security of, information found on, or any practices employed by any third-party applications, websites, or services linked to or from our Service. Although we may provide links to third-party websites or platforms, or display content, data, applications or materials from third parties, our Privacy Policy does not apply to those third-party sites or materials, and your browsing and interaction on any third-party site, application, or service, including those that have a link on our Services, are subject to that third party's own terms and policies. The current list of sub-processors can be found here . We reserve the right to engage new sub-processors, provided that they meet a high level of security and data protection. We enter into Data Protection Agreements with all of our sub-processors.”
Open citationAug 12, 2026privacymedium
data sharing
Latest stance: third party or vendor sharing
“This Privacy Policy applies only to our collection and processing of information about users of the Services, including individuals who access and use the Services on behalf of a business customer. This Privacy Policy does not apply to the collection and processing of information on behalf of customers of our enterprise or business offerings, which are governed by our customer contracts. If you have questions about the use of information by a business customer, please reach out to the relevant customer directly. This Privacy Policy also does not extend to any websites or platforms operated by third parties that are linked to our Site (whether we provide those links or other users share them), nor does it apply to content, data, applications, or materials from third parties, including other users. We are not responsible for the privacy or security of, or information found on these sites or platforms, or the accuracy, completeness, or reliability of third-party materials, and have no control over how your information is collected, stored, or used by other websites. We advise you to check the privacy policies of any third-party website or platform before providing any information to them. Our inclusion of any links to third-party websites or platforms does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators.”
Open citationAug 12, 2026traininghigh
model training
Latest stance: training permitted
“We may process your Personal Data to research, develop and improve our AI models. We have a legitimate interest in using your Personal Data for the purpose of research and development of AI models, to the extent that the balance between rights and interests is safeguarded. You may opt-out from such processing by contacting us at [email protected] .”
Open citationAug 12, 2026privacymedium
data sharing
Latest stance: third party or vendor sharing
“See our Biometric Information Privacy Notice for further information about how we process information to create avatars. Information posted to the Services. Certain features on the Services may enable you to share templates or make your videos and other content available to other users. We collect information that you choose to share or make available (“UGC”), and we, or others, may store, display, reproduce, publish or otherwise use UGC (including with your name and email address) and may or may not attribute it to you. Others, including other users, may also have access to UGC and may have the ability to share it with third parties. Communications information. We collect your name, email address, and other information you provide in communications with us, including through the “Contact Sales” page or when interacting with our online chatbot.”
Open citationAug 12, 2026subprocessors / sharinghigh
data sharing
Latest stance: sale or sell
“We only disclose your personal information as described in this Privacy Policy. Unless otherwise described, we will never sell your personal information to anyone for monetary consideration. You are in control of your personal information at all times. In certain circumstances, we may disclose your personal information to third parties for the purposes described in this Privacy Policy, including: Vendors and Service Providers. We may contract with third parties who help us provide the Services, including for payment processing, cloud storage, chatbot operation, voice transcriptions, image generation, system administration, security, customer relationship management, delivery of goods, search engine facilities, data analytics, advertising, and marketing. In some cases, these third parties may require access to some or all of your information. We will take all reasonable steps to ensure that your information will be handled safely and securely, such as through data protection agreements. In some cases we may be legally liable for such onward transfers to third-parties. You can access list of our subprocessors here . With direction or consent. We may also disclose information to third parties, including other users of the Services, when you request, direct or consent to us doing so, such as when you make output or other content available to others, through your use of login integrations and social media widgets or with your consent.”
Open citationAug 12, 2026retentionlow
retention
Latest stance: deletion or time bound
“We only keep your personal information for as long as we need to provide our products and services as described in this Privacy Policy and/or for as long as we have your permission to keep it. In determining the length of time we retain information, we consider various criteria, including whether we need the information to continue to administer your account, provide the Services, maintain output and content that you have generated, resolve a dispute, enforce our contractual agreements, prevent harm, promote safety, security and integrity, or protect ourselves, including our rights, property and products. We conduct reviews when appropriate to ascertain whether we still need to keep your information. After you delete the information or the account, it is kept in the backups for the purpose of disaster recovery for 60 days and then automatically and permanently erased. If you submit a request to delete your information, we strive to take steps to delete that information within 72 hours of your request, unless we are required or permitted to retain such information under applicable law. For additional information, see “Summary of Your Rights” below.”
Open citationAug 7, 2026traininghigh
content license
Latest stance: sublicensable or transferable
“Such output that is requested by and generated for other third party users are not considered your User Output, and Company’s assignment of its rights in to you in User Output above does not extend to rights in a third party users’ output. HeyGen does not claim to own any of Your Content and by using the Services and uploading or generating Your Content, you grant us a license to access, use, host, cache, store, reproduce, transmit, display, publish, distribute, and modify Your Content to operate, improve, promote and provide the Services and to develop new services and products, including to train or otherwise improve or modify our artificial intelligence and machine learning models. You agree that these rights and licenses are royalty-free, transferable, sublicensable, worldwide and irrevocable. This Section shall survive termination of these Terms. To the fullest extent permitted by applicable law, HeyGen reserves the right, and has absolute discretion, to remove, screen, edit, or delete any of Your Content at any time, for any reason, and without notice. By posting or submitting Your Content through the Services, you represent and warrant that you have, or have obtained, all rights, licenses, consents, permissions, power and/or authority necessary to grant the rights granted herein for Your Content. You agree that Your Content will not contain material subject to copyright or other proprietary rights, unless you have the necessary permission or are otherwise legally entitled to post the material and to grant us the license described above.”
Open citationAug 7, 2026prompt ownershiphigh
content license
Latest stance: sublicensable or transferable
“As part of your use of the Services, you may be able to input, post, upload and submit information (“User Input”) to the Services, and you may direct the Services to generate and output new content based on your User Input (“User Output”). HeyGen reserves the right to prevent or remove certain User Inputs or User Outputs in its sole discretion, for example, if they violate these Terms. As between HeyGen and you, you own all rights in your User Input but you are granted a limited, non-exclusive, non-transferable, revocable license to your User Output solely for personal, non-commercial, and internal evaluation purposes. User Output generated under a Free Plan may not be sold, sublicensed, redistributed, monetized, or used in connection with commercial activities, advertising, client work, revenue-generating product or any other services.”
Open citationAug 7, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“court confirmation of the arbitration award.”
Open citationAug 7, 2026tier differencesmedium
tier condition
Latest stance: rights or controls vary by tier
“Additionally, we may impose usage caps, feature restrictions, storage limits, rate limits, or other technical limitations at our sole discretion towards Users in the Free Plan. Certain features, integrations, export capabilities, collaboration tools, or content-generation limits may apply, and we may modify, discontinue or reclassify Free Plan features at any time without notice.”
Open citationAug 7, 2026prompt ownershipmedium
content license
Latest stance: broad license
“As part of your use of the Services, you may be able to input, post, upload and submit information (“User Input”) to the Services, and you may direct the Services to generate and output new content based on your User Input (“User Output”). HeyGen reserves the right to prevent or remove certain User Inputs or User Outputs in its sole discretion, for example, if they violate these Terms. As between HeyGen and you, you own all rights in your User Input but you are granted a limited, non-exclusive, non-transferable, revocable license to your User Output solely for personal, non-commercial, and internal evaluation purposes. User Output generated under a Free Plan may not be sold, sublicensed, redistributed, monetized, or used in connection with commercial activities, advertising, client work, revenue-generating product or any other services.”
Open citationAug 7, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“YOU AGREE TO THE FOLLOWING MANDATORY ARBITRATION AND CLASS ACTION WAIVER PROVISIONS. You and HeyGen agree that you will resolve any past or present claims relating to these Terms or our Services through final and binding arbitration, other than claims brought in small claims court or claims solely for injunctive relief or intellectual property disputes. You have the right to opt out of these arbitration terms, and future changes to these arbitration terms, by notifying us in writing within thirty (30) days of the date that you first access the Services. Your written notification must include your name and address, as well as a clear statement that you do not wish to resolve disputes with HeyGen through arbitration. If you do not opt out within thirty (30) days of the date you first access the Services, then you accept all terms and conditions of the arbitration and dispute resolution procedures described in the Terms. Before initiating a formal action against HeyGen, including but not limited to a suit or arbitration, you agree to try to resolve the dispute informally by sending HeyGen notification by certified mail containing your name, a description of the dispute, the relief you seek, and the best method to contact you regarding your dispute. If we are unable to resolve this dispute in the greater of 60 days or such time as we may mutually agree to resolve the dispute, you may bring a formal proceeding.”
Open citationAug 7, 2026traininghigh
model training
Latest stance: training permitted
“Such output that is requested by and generated for other third party users are not considered your User Output, and Company’s assignment of its rights in to you in User Output above does not extend to rights in a third party users’ output. HeyGen does not claim to own any of Your Content and by using the Services and uploading or generating Your Content, you grant us a license to access, use, host, cache, store, reproduce, transmit, display, publish, distribute, and modify Your Content to operate, improve, promote and provide the Services and to develop new services and products, including to train or otherwise improve or modify our artificial intelligence and machine learning models. You agree that these rights and licenses are royalty-free, transferable, sublicensable, worldwide and irrevocable. This Section shall survive termination of these Terms. To the fullest extent permitted by applicable law, HeyGen reserves the right, and has absolute discretion, to remove, screen, edit, or delete any of Your Content at any time, for any reason, and without notice. By posting or submitting Your Content through the Services, you represent and warrant that you have, or have obtained, all rights, licenses, consents, permissions, power and/or authority necessary to grant the rights granted herein for Your Content. You agree that Your Content will not contain material subject to copyright or other proprietary rights, unless you have the necessary permission or are otherwise legally entitled to post the material and to grant us the license described above.”
Open citationAug 7, 2026prompt ownershiplow
content ownership
Latest stance: user retains rights
“As part of your use of the Services, you may be able to input, post, upload and submit information (“User Input”) to the Services, and you may direct the Services to generate and output new content based on your User Input (“User Output”). HeyGen reserves the right to prevent or remove certain User Inputs or User Outputs in its sole discretion, for example, if they violate these Terms. As between HeyGen and you, you own all rights in your User Input or User Output, and does not restrict your ability to use User Output for your own purposes (including for commercial purposes), except in the case of termination as specified below, and expressly disclaims any liability arising from your use of any User Output for a commercial purpose. User Outputs are not considered part of the Services. As between us and you, to the extent we acquire any rights in any User Output, we hereby assign to you all right, title and interest in and to such User Output. Your User Input, User Output, and any other information, materials, or content you post, upload, submit, or make available through the Services are collectively referred to herein as “Your Content.” You are responsible for Your Content, including taking all steps necessary to ensure that it does not violate any laws or rights of third parties or these Terms. You acknowledge that, due to the nature of the Services and generative artificial intelligence, User Output may not be unique and other third party users may generate similar content from their independent use of the Services.”
Open citationAug 7, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“We may modify the Terms from time to time in which case we will update the "Last Revised" date at the top of the Terms. We will use reasonable efforts to attempt to notify you of any changes to these Terms that materially adversely impact you either via email or an in product notification. All other changes will be effective as soon as we post them to our website. Your continued access or use of the Services after the modifications have become effective will be deemed your acceptance of the modified Terms. If you do not agree to the changes, you must stop using our Services. No amendment shall apply to a dispute for which an arbitration has been initiated prior to the change in Terms.”
Open citationAug 7, 2026prompt ownershiplow
content ownership
Latest stance: user retains rights
“As part of your use of the Services, you may be able to input, post, upload and submit information (“User Input”) to the Services, and you may direct the Services to generate and output new content based on your User Input (“User Output”). HeyGen reserves the right to prevent or remove certain User Inputs or User Outputs in its sole discretion, for example, if they violate these Terms. As between HeyGen and you, you own all rights in your User Input but you are granted a limited, non-exclusive, non-transferable, revocable license to your User Output solely for personal, non-commercial, and internal evaluation purposes. User Output generated under a Free Plan may not be sold, sublicensed, redistributed, monetized, or used in connection with commercial activities, advertising, client work, revenue-generating product or any other services.”
Open citationAug 7, 2026ownershiphigh
content license
Latest stance: sublicensable or transferable
“ii. Scope of License. The license granted to you is limited to a non-transferable license to use the Mobile App on any iPhone, iPod touch, iPad, or any other Apple device that you own or control as permitted by the Usage Rules set forth in the Apple App Store Terms of Service.”
Open citationAug 7, 2026indemnity / liabilitymedium
legal burden
Latest stance: liability limited
“iv. Warranty. You acknowledge that Apple is not responsible for any product warranties, whether express or implied by law, with respect to the Mobile App. In the event of any failure of the Mobile App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any, paid to Apple for the Mobile App by you; and to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Mobile App. The parties acknowledge that to the extent that there are any applicable warranties, any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any such applicable warranty would be the sole responsibility of HeyGen. However, HeyGen has disclaimed all warranties of any kind with respect to the Mobile App, and therefore, there are no warranties applicable to the Mobile App.”
Open citationAug 7, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“ These Terms shall be governed by the laws of the State of California, without regard to choice of law rules or principles. Except where a claim must be brought in arbitration or small claims court under these Terms, or to the extent the requirement to arbitrate is held unenforceable or invalid for any reason, proceedings may be commenced only in a federal or state court located within Los Angeles County, California and you and HeyGen each consent to the jurisdiction of those courts for such purposes. You and HeyGen also agree that, to the fullest extent permitted by applicable law, any proceeding to resolve any dispute, claim, or controversy will be brought and conducted only in the respective party’s individual capacity and not as part of any class (or purported class), consolidated, multiple-plaintiff, or representative action or proceeding (“class action”). You agree to waive the right to participate as a plaintiff or class member in any class action. You expressly waive any ability to maintain a class action in any forum. If the dispute is subject to arbitration, the arbitrator will not have authority to combine or aggregate claims, conduct a class action, or make an award to any person or entity not a party to the arbitration. Further, you and HeyGen agree that the arbitrator may not consolidate proceedings or more than one person’s claims, and may not otherwise preside over any form of a class action. You agree that a breach of these Terms will cause irreparable injury to HeyGen for which monetary damages would not be an adequate remedy and HeyGen shall be entitled to equitable relief in addition to any remedies it may have hereunder or at law without a bond, other security or proof of damages.”
Open citationJul 27, 2026ownershiphigh
content license
Latest stance: sublicensable or transferable
“ii. Scope of License. The license granted to you is limited to a non-transferable license to use the Mobile App on any iPhone, iPod touch, iPad, or any other Apple device that you own or control as permitted by the Usage Rules set forth in the Apple App Store Terms of Service.”
Open citationJul 27, 2026prompt ownershiphigh
content license
Latest stance: sublicensable or transferable
“As part of your use of the Services, you may be able to input, post, upload and submit information (“User Input”) to the Services, and you may direct the Services to generate and output new content based on your User Input (“User Output”). HeyGen reserves the right to prevent or remove certain User Inputs or User Outputs in its sole discretion, for example, if they violate these Terms. As between HeyGen and you, you own all rights in your User Input but you are granted a limited, non-exclusive, non-transferable, revocable license to your User Output solely for personal, non-commercial, and internal evaluation purposes. User Output generated under a Free Plan may not be sold, sublicensed, redistributed, monetized, or used in connection with commercial activities, advertising, client work, revenue-generating product or any other services.”
Open citationJul 27, 2026prompt ownershiplow
content ownership
Latest stance: user retains rights
“As part of your use of the Services, you may be able to input, post, upload and submit information (“User Input”) to the Services, and you may direct the Services to generate and output new content based on your User Input (“User Output”). HeyGen reserves the right to prevent or remove certain User Inputs or User Outputs in its sole discretion, for example, if they violate these Terms. As between HeyGen and you, you own all rights in your User Input or User Output, and does not restrict your ability to use User Output for your own purposes (including for commercial purposes), except in the case of termination as specified below, and expressly disclaims any liability arising from your use of any User Output for a commercial purpose. User Outputs are not considered part of the Services. As between us and you, to the extent we acquire any rights in any User Output, we hereby assign to you all right, title and interest in and to such User Output. Your User Input, User Output, and any other information, materials, or content you post, upload, submit, or make available through the Services are collectively referred to herein as “Your Content.” You are responsible for Your Content, including taking all steps necessary to ensure that it does not violate any laws or rights of third parties or these Terms. You acknowledge that, due to the nature of the Services and generative artificial intelligence, User Output may not be unique and other third party users may generate similar content from their independent use of the Services.”
Open citationJul 27, 2026prompt ownershiplow
content ownership
Latest stance: user retains rights
“As part of your use of the Services, you may be able to input, post, upload and submit information (“User Input”) to the Services, and you may direct the Services to generate and output new content based on your User Input (“User Output”). HeyGen reserves the right to prevent or remove certain User Inputs or User Outputs in its sole discretion, for example, if they violate these Terms. As between HeyGen and you, you own all rights in your User Input but you are granted a limited, non-exclusive, non-transferable, revocable license to your User Output solely for personal, non-commercial, and internal evaluation purposes. User Output generated under a Free Plan may not be sold, sublicensed, redistributed, monetized, or used in connection with commercial activities, advertising, client work, revenue-generating product or any other services.”
Open citationJul 27, 2026prompt ownershipmedium
content license
Latest stance: broad license
“As part of your use of the Services, you may be able to input, post, upload and submit information (“User Input”) to the Services, and you may direct the Services to generate and output new content based on your User Input (“User Output”). HeyGen reserves the right to prevent or remove certain User Inputs or User Outputs in its sole discretion, for example, if they violate these Terms. As between HeyGen and you, you own all rights in your User Input but you are granted a limited, non-exclusive, non-transferable, revocable license to your User Output solely for personal, non-commercial, and internal evaluation purposes. User Output generated under a Free Plan may not be sold, sublicensed, redistributed, monetized, or used in connection with commercial activities, advertising, client work, revenue-generating product or any other services.”
Open citationJul 27, 2026indemnity / liabilitymedium
legal burden
Latest stance: liability limited
“iv. Warranty. You acknowledge that Apple is not responsible for any product warranties, whether express or implied by law, with respect to the Mobile App. In the event of any failure of the Mobile App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any, paid to Apple for the Mobile App by you; and to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Mobile App. The parties acknowledge that to the extent that there are any applicable warranties, any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any such applicable warranty would be the sole responsibility of HeyGen. However, HeyGen has disclaimed all warranties of any kind with respect to the Mobile App, and therefore, there are no warranties applicable to the Mobile App.”
Open citationJul 27, 2026traininghigh
model training
Latest stance: training permitted
“Such output that is requested by and generated for other third party users are not considered your User Output, and Company’s assignment of its rights in to you in User Output above does not extend to rights in a third party users’ output. HeyGen does not claim to own any of Your Content and by using the Services and uploading or generating Your Content, you grant us a license to access, use, host, cache, store, reproduce, transmit, display, publish, distribute, and modify Your Content to operate, improve, promote and provide the Services and to develop new services and products, including to train or otherwise improve or modify our artificial intelligence and machine learning models. You agree that these rights and licenses are royalty-free, transferable, sublicensable, worldwide and irrevocable. This Section shall survive termination of these Terms. To the fullest extent permitted by applicable law, HeyGen reserves the right, and has absolute discretion, to remove, screen, edit, or delete any of Your Content at any time, for any reason, and without notice. By posting or submitting Your Content through the Services, you represent and warrant that you have, or have obtained, all rights, licenses, consents, permissions, power and/or authority necessary to grant the rights granted herein for Your Content. You agree that Your Content will not contain material subject to copyright or other proprietary rights, unless you have the necessary permission or are otherwise legally entitled to post the material and to grant us the license described above.”
Open citationJul 27, 2026tier differencesmedium
tier condition
Latest stance: rights or controls vary by tier
“Additionally, we may impose usage caps, feature restrictions, storage limits, rate limits, or other technical limitations at our sole discretion towards Users in the Free Plan. Certain features, integrations, export capabilities, collaboration tools, or content-generation limits may apply, and we may modify, discontinue or reclassify Free Plan features at any time without notice.”
Open citationJul 27, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“YOU AGREE TO THE FOLLOWING MANDATORY ARBITRATION AND CLASS ACTION WAIVER PROVISIONS. You and HeyGen agree that you will resolve any past or present claims relating to these Terms or our Services through final and binding arbitration, other than claims brought in small claims court or claims solely for injunctive relief or intellectual property disputes. You have the right to opt out of these arbitration terms, and future changes to these arbitration terms, by notifying us in writing within thirty (30) days of the date that you first access the Services. Your written notification must include your name and address, as well as a clear statement that you do not wish to resolve disputes with HeyGen through arbitration. If you do not opt out within thirty (30) days of the date you first access the Services, then you accept all terms and conditions of the arbitration and dispute resolution procedures described in the Terms. Before initiating a formal action against HeyGen, including but not limited to a suit or arbitration, you agree to try to resolve the dispute informally by sending HeyGen notification by certified mail containing your name, a description of the dispute, the relief you seek, and the best method to contact you regarding your dispute. If we are unable to resolve this dispute in the greater of 60 days or such time as we may mutually agree to resolve the dispute, you may bring a formal proceeding.”
Open citationJul 27, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“court confirmation of the arbitration award.”
Open citationJul 27, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“ These Terms shall be governed by the laws of the State of California, without regard to choice of law rules or principles. Except where a claim must be brought in arbitration or small claims court under these Terms, or to the extent the requirement to arbitrate is held unenforceable or invalid for any reason, proceedings may be commenced only in a federal or state court located within Los Angeles County, California and you and HeyGen each consent to the jurisdiction of those courts for such purposes. You and HeyGen also agree that, to the fullest extent permitted by applicable law, any proceeding to resolve any dispute, claim, or controversy will be brought and conducted only in the respective party’s individual capacity and not as part of any class (or purported class), consolidated, multiple-plaintiff, or representative action or proceeding (“class action”). You agree to waive the right to participate as a plaintiff or class member in any class action. You expressly waive any ability to maintain a class action in any forum. If the dispute is subject to arbitration, the arbitrator will not have authority to combine or aggregate claims, conduct a class action, or make an award to any person or entity not a party to the arbitration. Further, you and HeyGen agree that the arbitrator may not consolidate proceedings or more than one person’s claims, and may not otherwise preside over any form of a class action. You agree that a breach of these Terms will cause irreparable injury to HeyGen for which monetary damages would not be an adequate remedy and HeyGen shall be entitled to equitable relief in addition to any remedies it may have hereunder or at law without a bond, other security or proof of damages.”
Open citationJul 27, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“We may modify the Terms from time to time in which case we will update the "Last Revised" date at the top of the Terms. We will use reasonable efforts to attempt to notify you of any changes to these Terms that materially adversely impact you either via email or an in product notification. All other changes will be effective as soon as we post them to our website. Your continued access or use of the Services after the modifications have become effective will be deemed your acceptance of the modified Terms. If you do not agree to the changes, you must stop using our Services. No amendment shall apply to a dispute for which an arbitration has been initiated prior to the change in Terms.”
Open citationJul 27, 2026traininghigh
content license
Latest stance: sublicensable or transferable
“Such output that is requested by and generated for other third party users are not considered your User Output, and Company’s assignment of its rights in to you in User Output above does not extend to rights in a third party users’ output. HeyGen does not claim to own any of Your Content and by using the Services and uploading or generating Your Content, you grant us a license to access, use, host, cache, store, reproduce, transmit, display, publish, distribute, and modify Your Content to operate, improve, promote and provide the Services and to develop new services and products, including to train or otherwise improve or modify our artificial intelligence and machine learning models. You agree that these rights and licenses are royalty-free, transferable, sublicensable, worldwide and irrevocable. This Section shall survive termination of these Terms. To the fullest extent permitted by applicable law, HeyGen reserves the right, and has absolute discretion, to remove, screen, edit, or delete any of Your Content at any time, for any reason, and without notice. By posting or submitting Your Content through the Services, you represent and warrant that you have, or have obtained, all rights, licenses, consents, permissions, power and/or authority necessary to grant the rights granted herein for Your Content. You agree that Your Content will not contain material subject to copyright or other proprietary rights, unless you have the necessary permission or are otherwise legally entitled to post the material and to grant us the license described above.”
Open citationJun 17, 2026subprocessors / sharingmedium
data sharing
Latest stance: third party or vendor sharing
“We may, from time to time, expand or reduce our business, and this may involve the sale and/or the transfer of control of all or part of our business, which could take various forms, such as an asset sale, merger, bankruptcy or other business transaction. Personal information provided by users will, where it is relevant to any part of our business so transferred, be transferred along with that part, and the new owner or newly controlled party will, under the terms of this Privacy Policy, be permitted to use the information for the purposes for which it was originally collected by us. We may also disclose personal information to third parties assisting with such a business transaction, such as legal advisors involved in the due diligence process.”
Open citationJun 17, 2026subprocessors / sharingmedium
data sharing
Latest stance: third party or vendor sharing
“Affiliates. We may disclose information to our affiliates or others within our corporate group.”
Open citationJun 17, 2026subprocessors / sharingmedium
data sharing
Latest stance: third party or vendor sharing
“Affiliates. We may disclose information to our affiliates or others within our corporate group. Legal reasons. In certain circumstances, we may be legally required to share certain data held by us, which may include your personal information, for example, where we are involved in legal proceedings or where we are cooperating or complying with the requirements of legislation, a court order, a governmental authority or law enforcement. We may also disclose information to comply with applicable law, to enforce our contractual arrangements and policies, or protect or defend the Services, our rights and the rights of our users or others. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also compile statistics about the use of our Site, including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymized and will not include any personally identifying information. We may occasionally share such data with third parties, such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.”
Open citationJun 17, 2026subprocessors / sharinghigh
data sharing
Latest stance: sale or sell
“We only disclose your personal information as described in this Privacy Policy. Unless otherwise described, we will never sell your personal information to anyone for monetary consideration. You are in control of your personal information at all times. In certain circumstances, we may disclose your personal information to third parties for the purposes described in this Privacy Policy, including: Vendors and Service Providers. We may contract with third parties who help us provide the Services, including for payment processing, cloud storage, chatbot operation, voice transcriptions, image generation, system administration, security, customer relationship management, delivery of goods, search engine facilities, data analytics, advertising, and marketing. In some cases, these third parties may require access to some or all of your information. We will take all reasonable steps to ensure that your information will be handled safely and securely, such as through data protection agreements. In some cases we may be legally liable for such onward transfers to third-parties. You can access list of our subprocessors here . With direction or consent. We may also disclose information to third parties, including other users of the Services, when you request, direct or consent to us doing so, such as when you make output or other content available to others, through your use of login integrations and social media widgets or with your consent.”
Open citationJun 17, 2026subprocessors / sharingmedium
data sharing
Latest stance: third party or vendor sharing
“We only disclose your personal information as described in this Privacy Policy. Unless otherwise described, we will never sell your personal information to anyone for monetary consideration. You are in control of your personal information at all times. In certain circumstances, we may disclose your personal information to third parties for the purposes described in this Privacy Policy, including: Vendors and Service Providers. We may contract with third parties who help us provide the Services, including for payment processing, cloud storage, chatbot operation, voice transcriptions, image generation, system administration, security, customer relationship management, delivery of goods, search engine facilities, data analytics, advertising, and marketing. In some cases, these third parties may require access to some or all of your information. We will take all reasonable steps to ensure that your information will be handled safely and securely, such as through data protection agreements. In some cases we may be legally liable for such onward transfers to third-parties. You can access list of our subprocessors here . With direction or consent. We may also disclose information to third parties, including other users of the Services, when you request, direct or consent to us doing so, such as when you make output or other content available to others, through your use of login integrations and social media widgets or with your consent.”
Open citationJun 17, 2026subprocessors / sharingmedium
data sharing
Latest stance: third party or vendor sharing
“As described above, we are not responsible for the privacy or security of, information found on, or any practices employed by any third-party applications, websites, or services linked to or from our Service. Although we may provide links to third-party websites or platforms, or display content, data, applications or materials from third parties, our Privacy Policy does not apply to those third-party sites or materials, and your browsing and interaction on any third-party site, application, or service, including those that have a link on our Services, are subject to that third party's own terms and policies. The current list of sub-processors can be found here . We reserve the right to engage new sub-processors, provided that they meet a high level of security and data protection. We enter into Data Protection Agreements with all of our sub-processors.”
Open citationJun 17, 2026subprocessors / sharingmedium
data sharing
Latest stance: third party or vendor sharing
“We may also compile statistics about the use of our Site, including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymized and will not include any personally identifying information. We may occasionally share such data with third parties, such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.”
Open citationJun 17, 2026privacyhigh
data sharing
Latest stance: sale or sell
“For information regarding the specific purposes for which we collect and disclose your personal information and the categories of sources from which we collect your personal information, please see section 3 “What Information Do We Collect?” and section 4 “How Do We Use Your Information” above. Information about our retention of personal information is described in section 8, “How Long Do We Store Your Information”. We only use and disclose sensitive personal information for the purposes specified in the CCPA or otherwise with your consent. We do not “sell” or “share” (as those terms are defined in the CCPA) personal information, nor have we done so in the preceding 12 months. Further, we do not have actual knowledge that we sell or share personal information about California residents under 16 years of age. California residents under the age of 18 who have registered to use the Services and posted UGC to the Services can request that their UGC be removed by contacting us at [email protected] . Such a request must state that they personally posted such UGC or information and detail where the UGC is posted. We will make reasonable good faith efforts to remove the content from prospective public view or anonymize it so the minor cannot be individually identified. This removal process cannot ensure complete or comprehensive removal. For instance, third parties may have republished the post and archived copies of it may be stored by search engines and others that we do not control. HeyGen is subject to the investigatory and enforcement powers of the Federal Trade Commission.”
Open citationJun 17, 2026privacymedium
data sharing
Latest stance: third party or vendor sharing
“Data security is of great importance to us, and to protect your personal information, we have put in place suitable physical, electronic, and managerial procedures designed to safeguard and secure personal information collected through our Site. You can review them here . Notwithstanding any security measures that we take, it is important to remember that the transmission of data via the Internet may not be completely secure, and we cannot guarantee that the collection, transmission and storage of data will always be secure. Please take suitable precautions when transmitting data via the Internet to us. Pursuant to the DPF Program, EU, UK, and Swiss individuals have the right to obtain our confirmation of whether we maintain personal information relating to you in the United States. Upon request, we will provide you with access to the personal information that we hold about you. You may also correct, amend, or delete the personal information we hold about you. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data transferred to the United States under the DPF, should direct their query to [email protected] . If requested to remove data, we will respond within a reasonable timeframe. We will provide an individual opt-out choice, or opt-in for sensitive data, before we share your data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized.”
Open citationJun 17, 2026privacymedium
data sharing
Latest stance: third party or vendor sharing
“See our Biometric Information Privacy Notice for further information about how we process information to create avatars. Information posted to the Services. Certain features on the Services may enable you to share templates or make your videos and other content available to other users. We collect information that you choose to share or make available (“UGC”), and we, or others, may store, display, reproduce, publish or otherwise use UGC (including with your name and email address) and may or may not attribute it to you. Others, including other users, may also have access to UGC and may have the ability to share it with third parties. Communications information. We collect your name, email address, and other information you provide in communications with us, including through the “Contact Sales” page or when interacting with our online chatbot.”
Open citationJun 17, 2026subprocessors / sharingmedium
data sharing
Latest stance: third party or vendor sharing
“We may, from time to time, expand or reduce our business, and this may involve the sale and/or the transfer of control of all or part of our business, which could take various forms, such as an asset sale, merger, bankruptcy or other business transaction. Personal information provided by users will, where it is relevant to any part of our business so transferred, be transferred along with that part, and the new owner or newly controlled party will, under the terms of this Privacy Policy, be permitted to use the information for the purposes for which it was originally collected by us. We may also disclose personal information to third parties assisting with such a business transaction, such as legal advisors involved in the due diligence process. If any of your personal information is transferred in this manner, you will be contacted in advance and informed of the changes.”
Open citationJun 17, 2026privacymedium
data sharing
Latest stance: third party or vendor sharing
“This Privacy Policy applies only to our collection and processing of information about users of the Services, including individuals who access and use the Services on behalf of a business customer. This Privacy Policy does not apply to the collection and processing of information on behalf of customers of our enterprise or business offerings, which are governed by our customer contracts. If you have questions about the use of information by a business customer, please reach out to the relevant customer directly. This Privacy Policy also does not extend to any websites or platforms operated by third parties that are linked to our Site (whether we provide those links or other users share them), nor does it apply to content, data, applications, or materials from third parties, including other users. We are not responsible for the privacy or security of, or information found on these sites or platforms, or the accuracy, completeness, or reliability of third-party materials, and have no control over how your information is collected, stored, or used by other websites. We advise you to check the privacy policies of any third-party website or platform before providing any information to them. Our inclusion of any links to third-party websites or platforms does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators.”
Open citationJun 17, 2026privacymedium
data sharing
Latest stance: third party or vendor sharing
“Withdrawal of consent. Where we rely on consent to process your personal information, you may have the right to withdraw this consent at any time. If you confirm that you wish to withdraw your consent, we will delete your information from our systems. However, you acknowledge this may limit our ability to provide you with the best possible products and services. In general, you also have the right to opt-out of our sharing your personal data with third parties or using your data for purposes other than those for which it was originally collected. To exercise these rights above, please contact us at [email protected] .”
Open citationJun 17, 2026trainingmedium
model training
Latest stance: training with opt out
“To train and enhance the models that power our products and services, including to make our avatar creation models more accurate. It is necessary for our legitimate interest and subject to appropriate safeguards. You may request to opt-out of this training and enhancement by contacting us at [email protected] .”
Open citationJun 17, 2026trainingmedium
model training
Latest stance: training with opt out
“Objection. You may have the right to object to our processing of personal information, including to object to (i.e., opt out of) your information being used to train our models, by contacting us at [email protected]”
Open citationJun 17, 2026traininghigh
model training
Latest stance: training permitted
“We may process your Personal Data to research, develop and improve our AI models. We have a legitimate interest in using your Personal Data for the purpose of research and development of AI models, to the extent that the balance between rights and interests is safeguarded. You may opt-out from such processing by contacting us at [email protected] .”
Open citationJun 17, 2026traininghigh
model training
Latest stance: training permitted
“We may process your Personal Data to research, develop and improve our AI models. We have a legitimate interest in using your Personal Data for the purpose of research and development of AI models, to the extent that the balance between rights and interests is safeguarded. You may opt-out from such processing by contacting us at [email protected] .”
Open citationJun 17, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“In compliance with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF), HeyGen commits to resolve complaints about our collection or use of your personal information transferred to the U.S. pursuant to the EU-U.S. DPF, the UK extension to the EU-U.S. DPF, and the Swiss-U.S. DPF. EU, UK, and Swiss individuals with inquiries or complaints should first contact HeyGen’s Data Protection Officer: [email protected] . HeyGen has further committed to refer unresolved DPF Principles-related complaints to a U.S.-based independent dispute resolution mechanism, BBB NATIONAL PROGRAMS. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by HeyGen, please visit https://bbbprograms.org/programs/all-programs/dpf-consumers for more information and to file a complaint. This service is provided free of charge to you. If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See https://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpf Below are the contact details for the relevant authorities depending on your location:”
Open citationJun 17, 2026subprocessors / sharinghigh
content ownership
Latest stance: platform claims or reserves rights
“As described above, we are not responsible for the privacy or security of, information found on, or any practices employed by any third-party applications, websites, or services linked to or from our Service. Although we may provide links to third-party websites or platforms, or display content, data, applications or materials from third parties, our Privacy Policy does not apply to those third-party sites or materials, and your browsing and interaction on any third-party site, application, or service, including those that have a link on our Services, are subject to that third party's own terms and policies. The current list of sub-processors can be found here . We reserve the right to engage new sub-processors, provided that they meet a high level of security and data protection. We enter into Data Protection Agreements with all of our sub-processors.”
Open citationJun 17, 2026retentionlow
retention
Latest stance: deletion or time bound
“We only keep your personal information for as long as we need to provide our products and services as described in this Privacy Policy and/or for as long as we have your permission to keep it. In determining the length of time we retain information, we consider various criteria, including whether we need the information to continue to administer your account, provide the Services, maintain output and content that you have generated, resolve a dispute, enforce our contractual agreements, prevent harm, promote safety, security and integrity, or protect ourselves, including our rights, property and products. We conduct reviews when appropriate to ascertain whether we still need to keep your information. After you delete the information or the account, it is kept in the backups for the purpose of disaster recovery for 30 days and then automatically and permanently erased. If you submit a request to delete your information, we strive to take steps to delete that information within 72 hours of your request, unless we are required or permitted to retain such information under applicable law. For additional information, see “Summary of Your Rights” below.”
Open citationJun 17, 2026retentionlow
retention
Latest stance: deletion or time bound
“We only keep your personal information for as long as we need to provide our products and services as described in this Privacy Policy and/or for as long as we have your permission to keep it. In determining the length of time we retain information, we consider various criteria, including whether we need the information to continue to administer your account, provide the Services, maintain output and content that you have generated, resolve a dispute, enforce our contractual agreements, prevent harm, promote safety, security and integrity, or protect ourselves, including our rights, property and products. We conduct reviews when appropriate to ascertain whether we still need to keep your information. After you delete the information or the account, it is kept in the backups for the purpose of disaster recovery for 30 days and then automatically and permanently erased.”
Open citationJun 17, 2026subprocessors / sharingmedium
data sharing
Latest stance: third party or vendor sharing
“In certain circumstances, we may disclose your personal information to third parties for the purposes described in this Privacy Policy, including:”
Open citationJun 17, 2026privacymedium
data sharing
Latest stance: third party or vendor sharing
“Information posted to the Services. Certain features on the Services may enable you to share templates or make your videos and other content available to other users. We collect information that you choose to share or make available (“UGC”), and we, or others, may store, display, reproduce, publish or otherwise use UGC (including with your name and email address) and may or may not attribute it to you. Others, including other users, may also have access to UGC and may have the ability to share it with third parties.”
Open citationJun 17, 2026privacymedium
data sharing
Latest stance: third party or vendor sharing
“When you submit information via our Site, you may be given options to restrict our use of your information. We aim to give you strong control on our use of your information. Depending on where you live, you may have certain rights in relation to your personal information. However, these rights are not absolute, and may only apply in certain circumstances. Access. You may have the right to request access to the information we hold about you, how we use it, and who we share it with. Delete. You may have the right to request that we delete information we hold about you. You can do it yourself by deleting data from your account or deleting the account. Correct. You may have the right to request that we correct inaccurate information we maintain about you. Opt out of targeted advertising. You may have a right to opt-out of the processing of your information for the purposes of targeted advertising. For more information, please see the “Cookies and Other Tracking Technologies” section above. Portability. You may have the right to receive a copy of personal information we hold about you and request that we transfer it to a third party. Restriction of processing to storage only. You may have the right to ask us to stop, suspend or restrict our processing of personal information. Objection. You may have the right to object to our processing of personal information, including to object to (i.e., opt out of) your information being used to train our models, by contacting us at [email protected] You can also object to marketing at any time by using the unsubscribe/opt-out function displayed in our communications to you.”
Open citationJun 17, 2026tier differencesmedium
tier condition
Latest stance: rights or controls vary by tier
“As part of your use of the Services, you may be able to input, post, upload and submit information (“User Input”) to the Services, and you may direct the Services to generate and output new content based on your User Input (“User Output”). HeyGen reserves the right to prevent or remove certain User Inputs or User Outputs in its sole discretion, for example, if they violate these Terms. As between HeyGen and you, you own all rights in your User Input but you are granted a limited, non-exclusive, non-transferable, revocable license to your User Output solely for personal, non-commercial, and internal evaluation purposes. User Output generated under a Free Plan may not be sold, sublicensed, redistributed, monetized, or used in connection with commercial activities, advertising, client work, revenue-generating product or any other services.”
Open citationJun 17, 2026prompt ownershiphigh
content license
Latest stance: sublicensable or transferable
“HeyGen does not claim to own any of Your Content and by using the Services and uploading or generating Your Content, you grant us a license to access, use, host, cache, store, reproduce, transmit, display, publish, distribute, and modify Your Content to operate, improve, promote and provide the Services and to develop new services and products, including to train or otherwise improve or modify our artificial intelligence and machine learning models. You agree that these rights and licenses are royalty-free, transferable, sublicensable, worldwide and irrevocable. This Section shall survive termination of these Terms.”
Open citationJun 17, 2026commercial usehigh
content license
Latest stance: sublicensable or transferable
“ranted a limited, non-exclusive, non-transferable, revocable license to your User Output solely for personal, non-commercial, and internal evaluation purposes. User Output generated under a Free Plan may not be sold, sublicensed, redistributed, monetized, or used in connection with commercial activities, advertising, client work, revenue-generating product or any other services.”
Open citationJun 17, 2026commercial usemedium
content license
Latest stance: broad license
“ranted a limited, non-exclusive, non-transferable, revocable license to your User Output solely for personal, non-commercial, and internal evaluation purposes. User Output generated under a Free Plan may not be sold, sublicensed, redistributed, monetized, or used in connection with commercial activities, advertising, client work, revenue-generating product or any other services.”
Open citationJun 17, 2026traininghigh
content license
Latest stance: sublicensable or transferable
“HeyGen does not claim to own any of Your Content and by using the Services and uploading or generating Your Content, you grant us a license to access, use, host, cache, store, reproduce, transmit, display, publish, distribute, and modify Your Content to operate, improve, promote and provide the Services and to develop new services and products, including to train or otherwise improve or modify our artificial intelligence and machine learning models. You agree that these rights and licenses are royalty-free, transferable, sublicensable, worldwide and irrevocable. This Section shall survive termination of these Terms.”
Open citationJun 17, 2026commercial usehigh
content license
Latest stance: sublicensable or transferable
“ii. Scope of License. The license granted to you is limited to a non-transferable license to use the Mobile App on any iPhone, iPod touch, iPad, or any other Apple device that you own or control as permitted by the Usage Rules set forth in the Apple App Store Terms of Service.”
Open citationJun 17, 2026tier differenceshigh
content license
Latest stance: sublicensable or transferable
“As part of your use of the Services, you may be able to input, post, upload and submit information (“User Input”) to the Services, and you may direct the Services to generate and output new content based on your User Input (“User Output”). HeyGen reserves the right to prevent or remove certain User Inputs or User Outputs in its sole discretion, for example, if they violate these Terms. As between HeyGen and you, you own all rights in your User Input but you are granted a limited, non-exclusive, non-transferable, revocable license to your User Output solely for personal, non-commercial, and internal evaluation purposes. User Output generated under a Free Plan may not be sold, sublicensed, redistributed, monetized, or used in connection with commercial activities, advertising, client work, revenue-generating product or any other services.”
Open citationJun 17, 2026tier differencesmedium
content license
Latest stance: broad license
“As part of your use of the Services, you may be able to input, post, upload and submit information (“User Input”) to the Services, and you may direct the Services to generate and output new content based on your User Input (“User Output”). HeyGen reserves the right to prevent or remove certain User Inputs or User Outputs in its sole discretion, for example, if they violate these Terms. As between HeyGen and you, you own all rights in your User Input but you are granted a limited, non-exclusive, non-transferable, revocable license to your User Output solely for personal, non-commercial, and internal evaluation purposes. User Output generated under a Free Plan may not be sold, sublicensed, redistributed, monetized, or used in connection with commercial activities, advertising, client work, revenue-generating product or any other services.”
Open citationJun 17, 2026ownershiplow
content ownership
Latest stance: user retains rights
“As between HeyGen and you, you own all rights in your User Input or User Output, and does not restrict your ability to use User Output for your own purposes (including for commercial purposes), except in the case of termination as specified below, and expressly disclaims any liability arising from your use of any User Output for a commercial purpose. User Outputs are not considered part of the Services. As between us and you, to the extent we acquire any rights in any User Output, we hereby assign to you all right, title and interest in and to such User Output.”
Open citationJun 17, 2026tier differenceslow
content ownership
Latest stance: user retains rights
“As part of your use of the Services, you may be able to input, post, upload and submit information (“User Input”) to the Services, and you may direct the Services to generate and output new content based on your User Input (“User Output”). HeyGen reserves the right to prevent or remove certain User Inputs or User Outputs in its sole discretion, for example, if they violate these Terms. As between HeyGen and you, you own all rights in your User Input but you are granted a limited, non-exclusive, non-transferable, revocable license to your User Output solely for personal, non-commercial, and internal evaluation purposes. User Output generated under a Free Plan may not be sold, sublicensed, redistributed, monetized, or used in connection with commercial activities, advertising, client work, revenue-generating product or any other services.”
Open citationJun 17, 2026ownershiplow
content ownership
Latest stance: user retains rights
“As part of your use of the Services, you may be able to input, post, upload and submit information (“User Input”) to the Services, and you may direct the Services to generate and output new content based on your User Input (“User Output”). HeyGen reserves the right to prevent or remove certain User Inputs or User Outputs in its sole discretion, for example, if they violate these Terms. As between HeyGen and you, you own all rights in your User Input or User Output, and does not restrict your ability to use User Output for your own purposes (including for commercial purposes), except in the case of termination as specified below, and expressly disclaims any liability arising from your use of any User Output for a commercial purpose. User Outputs are not considered part of the Services. As between us and you, to the extent we acquire any rights in any User Output, we hereby assign to you all right, title and interest in and to such User Output. Your User Input, User Output, and any other information, materials, or content you post, upload, submit, or make available through the Services are collectively referred to herein as “Your Content.” You are responsible for Your Content, including taking all steps necessary to ensure that it does not violate any laws or rights of third parties or these Terms. You acknowledge that, due to the nature of the Services and generative artificial intelligence, User Output may not be unique and other third party users may generate similar content from their independent use of the Services. Such output that is requested by and generated for other third party users are not considered your User Output, and Company’s assignment of its rights in to you in User Output above does not extend to rights in a third party users’ output.”
Open citationJun 17, 2026ownershiphigh
content ownership
Latest stance: platform claims or reserves rights
“The Services contain intellectual property owned by HeyGen and/or our Representatives, including, without limitation, trademarks, copyrights, proprietary information, and other intellectual property as well as the heygen.com name, logo, all designs, text, graphics, other files, and the selection and arrangement thereof, also referred to as the "look and feel." The entirety of the Services is protected by intellectual property law, including international copyright and trademark laws. You are prohibited from modifying, publishing, transmitting, participating in the transfer or sale of, creating derivative works from, distributing, displaying, reproducing or performing, or in any way exploiting in any format whatsoever any of the Services or intellectual property, in whole or in part without our prior written consent, including, without limitation, any and all text, graphics, code, software, video, audio on the Services. We reserve the right to immediately remove you from the Services without notice or refund, or restrict you from access to the Services if you violate this term.”
Open citationJun 17, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“You and HeyGen also agree that, to the fullest extent permitted by applicable law, any proceeding to resolve any dispute, claim, or controversy will be brought and conducted only in the respective party’s individual capacity and not as part of any class (or purported class), consolidated, multiple-plaintiff, or representative action or proceeding (“class action”). You agree to waive the right to participate as a plaintiff or class member in any class action. You expressly waive any ability to maintain a class action in any forum. If the dispute is subject to arbitration, the arbitrator will not have authority to combine or aggregate claims, conduct a class action, or make an award to any person or entity not a party to the arbitration. Further, you and HeyGen agree that the arbitrator may not consolidate proceedings or more than one person’s claims, and may not otherwise preside over any form of a class action.”
Open citationJun 17, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“You and HeyGen agree that you will resolve any past or present claims relating to these Terms or our Services through final and binding arbitration, other than claims brought in small claims court or claims solely for injunctive relief or intellectual property disputes.”
Open citationJun 17, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“Before initiating a formal action against HeyGen, including but not limited to a suit or arbitration, you agree to try to resolve the dispute informally by sending HeyGen notification by certified mail containing your name, a description of the dispute, the relief you seek, and the best method to contact you regarding your dispute. If we are unable to resolve this dispute in the greater of 60 days or such time as we may mutually agree to resolve the dispute, you may bring a formal proceeding. Any statute of limitations will be tolled during such informal efforts. The arbitration will be administered by the American Arbitration Association (“AAA”) in accordance with its Consumer Arbitration Rules, as modified by these Terms. Proceedings shall be conducted before a single arbitrator selected by mutual agreement of the parties from the AAA National Roster. In the case of face-to-face arbitration proceedings, the proceedings shall be conducted in Los Angeles County, California. Each party is responsible for the party’s own attorneys’ fees and expenses, and HeyGen will not pay your attorneys’ fees or expenses except to the extent ordered to do so by the arbitrator. In the event the arbitrator determines the claim you asserted in the arbitration to be frivolous or brought for an improper purpose, or otherwise finds in HeyGen’s favor, you agree to reimburse HeyGen for all fees associated with the arbitration, including without limitation, attorneys’ fees and expenses.”
Open citationJun 17, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“YOU AGREE TO THE FOLLOWING MANDATORY ARBITRATION AND CLASS ACTION WAIVER PROVISIONS. You and HeyGen agree that you will resolve any past or present claims relating to these Terms or our Services through final and binding arbitration, other than claims brought in small claims court or claims solely for injunctive relief or intellectual property disputes. You have the right to opt out of these arbitration terms, and future changes to these arbitration terms, by notifying us in writing within thirty (30) days of the date that you first access the Services. Your written notification must include your name and address, as well as a clear statement that you do not wish to resolve disputes with HeyGen through arbitration. If you do not opt out within thirty (30) days of the date you first access the Services, then you accept all terms and conditions of the arbitration and dispute resolution procedures described in the Terms.”
Open citationJun 17, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“YOU AGREE TO THE FOLLOWING MANDATORY ARBITRATION AND CLASS ACTION WAIVER PROVISIONS.”
Open citationJun 17, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“These Terms shall be governed by the laws of the State of California, without regard to choice of law rules or principles. Except where a claim must be brought in arbitration or small claims court under these Terms, or to the extent the requirement to arbitrate is held unenforceable or invalid for any reason, proceedings may be commenced only in a federal or state court located within Los Angeles County, California and you and HeyGen each consent to the jurisdiction of those courts for such purposes.”
Open citationJun 17, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“You have the right to opt out of these arbitration terms, and future changes to these arbitration terms, by notifying us in writing within thirty (30) days of the date that you first access the Services. Your written notification must include your name and address, as well as a clear statement that you do not wish to resolve disputes with HeyGen through arbitration. If you do not opt out within thirty (30) days of the date you first access the Services, then you accept all terms and conditions of the arbitration and dispute resolution procedures described in the Terms.”
Open citationJun 17, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“We may modify the Terms from time to time in which case we will update the "Last Revised" date at the top of the Terms. We will use reasonable efforts to attempt to notify you of any changes to these Terms that materially adversely impact you either via email or an in product notification. All other changes will be effective as soon as we post them to our website. Your continued access or use of the Services after the modifications have become effective will be deemed your acceptance of the modified Terms. If you do not agree to the changes, you must stop using our Services. No amendment shall apply to a dispute for which an arbitration has been initiated prior to the change in Terms.”
Open citationJun 17, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“These Terms shall be governed by the laws of the State of California, without regard to choice of law rules or principles. Except where a claim must be brought in arbitration or small claims court under these Terms, or to the extent the requirement to arbitrate is held unenforceable or invalid for any reason, proceedings may be commenced only in a federal or state court located within Los Angeles County, California and you and HeyGen each consent to the jurisdiction of those courts for such purposes.”
Open citationJun 17, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“The arbitrator shall not be permitted to grant injunctive relief (unless the parties mutually agree otherwise) and in any dispute involving monetary and injunctive claims, the monetary claims must be finally resolved in arbitration before seeking injunctive relief in court to the extent permitted by law. The arbitrator’s award shall be final and binding, and judgment on the award may be entered in any court having jurisdiction thereof. Unless applicable law provides otherwise, the arbitration proceeding and all records pertaining to it—including but not limited to any documents prepared or produced in connection with the arbitration proceeding, as well as the hearing and the arbitration award—will be confidential and will not be disclosed to any third party, except as necessary to obtain court confirmation of the arbitration award.”
Open citationJun 17, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“In the event the arbitrator determines the claim you asserted in the arbitration to be frivolous or brought for an improper purpose, or otherwise finds in HeyGen’s favor, you agree to reimburse HeyGen for all fees associated with the arbitration, including without limitation, attorneys’ fees and expenses.”
Open citationJun 17, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“You and HeyGen also agree that, to the fullest extent permitted by applicable law, any proceeding to resolve any dispute, claim, or controversy will be brought and conducted only in the respective party’s individual capacity and not as part of any class (or purported class), consolidated, multiple-plaintiff, or representative action or proceeding (“class action”). You agree to waive the right to participate as a plaintiff or class member in any class action. You expressly waive any ability to maintain a class action in any forum. If the dispute is subject to arbitration, the arbitrator will not have authority to combine or aggregate claims, conduct a class action, or make an award to any person or entity not a party to the arbitration. Further, you and HeyGen agree that the arbitrator may not consolidate proceedings or more than one person’s claims, and may not otherwise preside over any form of a class action.”
Open citationJun 17, 2026indemnity / liabilitymedium
legal burden
Latest stance: liability limited
“THE SERVICES ARE PROVIDED "AS IS." EXCEPT TO THE EXTENT PROHIBITED BY LAW, WE AND OUR REPRESENTATIVES MAKE NO WARRANTIES (EXPRESS, IMPLIED, STATUTORY OR OTHERWISE) WITH RESPECT TO THE SERVICES, AND DISCLAIM ALL WARRANTIES INCLUDING, WITHOUT LIMITATION, TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, NON-INFRINGEMENT, AND QUIET ENJOYMENT, AND ANY WARRANTIES ARISING OUT OF ANY COURSE OF DEALING OR TRADE USAGE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ACCURATE OR ERROR-FREE, OR THAT ANY CONTENT WILL BE SECURE OR NOT LOST OR ALTERED. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE MAKE NO WARRANTY OR REPRESENTATION AND DISCLAIM ALL RESPONSIBILITY AND LIABILITY FOR ANY INFRINGEMENT.”
Open citationJun 17, 2026indemnity / liabilitymedium
legal burden
Latest stance: liability limited
“THE SERVICES ARE PROVIDED "AS IS." EXCEPT TO THE EXTENT PROHIBITED BY LAW, WE AND OUR REPRESENTATIVES MAKE NO WARRANTIES (EXPRESS, IMPLIED, STATUTORY OR OTHERWISE) WITH RESPECT TO THE SERVICES, AND DISCLAIM ALL WARRANTIES INCLUDING, WITHOUT LIMITATION, TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, NON-INFRINGEMENT, AND QUIET ENJOYMENT, AND ANY WARRANTIES ARISING OUT OF ANY COURSE OF DEALING OR TRADE USAGE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ACCURATE OR ERROR-FREE, OR THAT ANY CONTENT WILL BE SECURE OR NOT LOST OR ALTERED. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE MAKE NO WARRANTY OR REPRESENTATION AND DISCLAIM ALL RESPONSIBILITY AND LIABILITY FOR ANY INFRINGEMENT.”
Open citationJun 17, 2026indemnity / liabilitymedium
legal burden
Latest stance: liability limited
“iv. Warranty. You acknowledge that Apple is not responsible for any product warranties, whether express or implied by law, with respect to the Mobile App. In the event of any failure of the Mobile App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any, paid to Apple for the Mobile App by you; and to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Mobile App. The parties acknowledge that to the extent that there are any applicable warranties, any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any such applicable warranty would be the sole responsibility of HeyGen. However, HeyGen has disclaimed all warranties of any kind with respect to the Mobile App, and therefore, there are no warranties applicable to the Mobile App.”
Open citationJun 17, 2026traininghigh
model training
Latest stance: training permitted
“HeyGen does not claim to own any of Your Content and by using the Services and uploading or generating Your Content, you grant us a license to access, use, host, cache, store, reproduce, transmit, display, publish, distribute, and modify Your Content to operate, improve, promote and provide the Services and to develop new services and products, including to train or otherwise improve or modify our artificial intelligence and machine learning models. You agree that these rights and licenses are royalty-free, transferable, sublicensable, worldwide and irrevocable. This Section shall survive termination of these Terms.”
Open citationJun 17, 2026traininghigh
model training
Latest stance: training permitted
“you grant us a license to access, use, host, cache, store, reproduce, transmit, display, publish, distribute, and modify Your Content to operate, improve, promote and provide the Services and to develop new services and products, including to train or otherwise improve or modify our artificial intelligence and machine learning models.”
Open citationJun 17, 2026tier differencesmedium
tier condition
Latest stance: rights or controls vary by tier
“at any time by posting updated pricing on the Pricing Page and we will provide you with prior written notice of any such changes through through the Services, by email or other similar means; provided, however, that the prices for your Recurring Subscription will remain in force for the duration of the subscription period for which you have paid. If you do not cancel, your Recurring Subscription will automatically renew at the then-current price at the time of renewal and for the same duration as the initial subscription term, and HeyGen will charge your on-file payment card or method on the first day of the renewal of the subscription term.”
Open citationJun 17, 2026tier differencesmedium
tier condition
Latest stance: rights or controls vary by tier
“Additionally, we may impose usage caps, feature restrictions, storage limits, rate limits, or other technical limitations at our sole discretion towards Users in the Free Plan. Certain features, integrations, export capabilities, collaboration tools, or content-generation limits may apply, and we may modify, discontinue or reclassify Free Plan features at any time without notice.”
Open citationJun 17, 2026tier differencesmedium
tier condition
Latest stance: rights or controls vary by tier
“(a) Subscriptions. To access and use certain Services, you may be required to enroll in a subscription payment plan and pay certain recurring charges, and by using those Services, you hereby agree to pay those recurring charges (all of the foregoing, hereinafter, a “Recurring Subscription”). If you add Services to your Recurring Subscription in the middle of your subscription term, you will be charged for such additional Services through the end of the then-current subscription term. In addition, your Recurring Subscription will automatically renew until you cancel it in accordance herewith or your Recurring Subscription is otherwise terminated. You authorize us to store your payment method information and to automatically charge your payment method(s) for the amount of your Recurring Subscription with no further action required by you. The length of your Recurring Subscription will be provided when you make your purchase. In the event that HeyGen is unable to charge your payment method(s) as authorized by you when you enrolled in a Recurring Subscription, HeyGen may in its sole discretion (i) suspend your access to the Services until payment is received or (ii) seek to update your payment method information through third-party sources (i.e., your bank or a payment processor) to continue charging your payment method as authorized by you. You may cancel your Recurring Subscription through your account at any time, but if you cancel your Recurring Subscription before the end of the current subscription period, we will not refund any charges already paid to us. Following any cancellation, however, you will continue to have access to the applicable Services through the end of your current subscription period. HeyGen may change the prices charged for Recurring Subscriptions”
Open citationJun 17, 2026tier differencesmedium
tier condition
Latest stance: rights or controls vary by tier
“Additionally, we may impose usage caps, feature restrictions, storage limits, rate limits, or other technical limitations at our sole discretion towards Users in the Free Plan. Certain features, integrations, export capabilities, collaboration tools, or content-generation limits may apply, and we may modify, discontinue or reclassify Free Plan features at any time without notice.”
Open citationJun 17, 2026commercial usemedium
commercial use
Latest stance: restricted
“ranted a limited, non-exclusive, non-transferable, revocable license to your User Output solely for personal, non-commercial, and internal evaluation purposes. User Output generated under a Free Plan may not be sold, sublicensed, redistributed, monetized, or used in connection with commercial activities, advertising, client work, revenue-generating product or any other services.”
Open citationGenerated from live stance events. Informational only, not legal advice.