Before/after stance changes across captured policy versions, with exact citations. If no before/after delta is available yet, AIRIN shows the latest citation-backed stance events instead.
No before/after stance delta is available for this filter yet. Latest citation-backed stance events are shown below.
Aug 10, 2026retentionmedium
retention
Latest stance: indefinite or necessity based
“Our services include some content that belongs to us, such as our product, our website, and content written by us. You may use this content as permitted by these terms, but we retain all intellectual property rights in our content.We welcome feedback on our services. By sending us feedback, you grant us a non-exclusive, perpetual, irrevocable, transferable license to use the feedback and ideas generated from the feedback without any restrictions, attribution, or compensation to you.”
Open citationAug 10, 2026retentionmedium
retention
Latest stance: indefinite or necessity based
“When we say “your content” in these terms, we mean all the things you add (upload, share etc.) to our services ("User Content"). You retain ownership of your User Content. By submitting User Content, you grant Clay Labs a worldwide, non-exclusive (which means you can still license your content to others), royalty-free (which means there is no cost) transferable and perpetual license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content for the purpose of providing and improving the Services.”
Open citationAug 10, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“IF YOU’RE A U.S. RESIDENT, YOU ALSO AGREE TO THE FOLLOWING MANDATORY ARBITRATION PROVISIONS. PLEASE READ THIS SECTION CAREFULLY – IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT:”
Open citationAug 10, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“To provide notice to Clay, please send an email with the subject line “Arbitration Demand” to support@clay.run . If the amount in controversy does not exceed $10,000, and you do not seek injunctive or declaratory relief, then the arbitration will be conducted solely on the basis of documents you and Clay submit to the arbitrator, unless the arbitrator determines that a hearing is necessary. If the amount in controversy exceeds $10,000 or seeks declaratory or injunctive relief, either party may request (or the arbitrator may determine) to hold a hearing, which may be in-person, videoconference, or telephone conference.”
Open citationAug 10, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“No arbitration award or decision will have any preclusive effect as to issues or claims in any dispute with anyone who is not a named party to the arbitration.”
Open citationAug 10, 2026retentionhigh
content ownership
Latest stance: platform claims or reserves rights
“Our services include some content that belongs to us, such as our product, our website, and content written by us. You may use this content as permitted by these terms, but we retain all intellectual property rights in our content.We welcome feedback on our services. By sending us feedback, you grant us a non-exclusive, perpetual, irrevocable, transferable license to use the feedback and ideas generated from the feedback without any restrictions, attribution, or compensation to you.”
Open citationAug 10, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“If you reside in the European Union, you may also be entitled to submit your complaint to the European Commission’s Online Dispute Resolution (ODR) Platform. ODR allows EU consumers to resolve disputes related to the online purchases of goods and services without going to court. Governing law and jurisdiction . The Federal Arbitration Act, federal arbitration law, and New York law will apply to these terms and any disputes related to these terms or our services, regardless of conflict of laws rules. Any of these disputes that are not subject to arbitration will be resolved exclusively in the state or federal courts in New York, New York and you and Clay both consent to venue and personal jurisdiction in these courts.If you are a consumer residing in the European Union, this clause and these terms in general do not affect any mandatory consumer rights you may have under your local law, and all disputes arising in connection with the services and/or these terms shall be submitted to to a court closer to your domicile if in an EU Member State.”
Open citationAug 10, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“IMPORTANT NOTE: The section titled “Settling disputes between you and Clay” contains an arbitration clause and a class-action waiver. Please read this section carefully as it may significantly affect your legal rights, including your right to file a lawsuit in court.”
Open citationAug 10, 2026tier differencesmedium
tier condition
Latest stance: rights or controls vary by tier
“If you have a paid plan with Clay your subscription will continue for the duration laid out in your contract. Your contract will automatically renew at Clay’s most-up-to-date-rates when your subscription ends. If you’d like to opt-out of auto-renewal services you can do so by canceling your Clay subscription. You can cancel your subscription by emailing support@clay.run or in your Clay account.”
Open citationAug 10, 2026moderationhigh
content ownership
Latest stance: platform claims or reserves rights
“Clay has no obligation to pre-screen content, although we reserve the right to pre-screen, refuse or remove any content. By using Clay you consent to Clay monitoring the content you upload. If Clay decides to remove the data you’ve uploaded, we will notify you ten (10) business days’ prior in writing.”
Open citationAug 10, 2026retentionhigh
content license
Latest stance: sublicensable or transferable
“When we say “your content” in these terms, we mean all the things you add (upload, share etc.) to our services ("User Content"). You retain ownership of your User Content. By submitting User Content, you grant Clay Labs a worldwide, non-exclusive (which means you can still license your content to others), royalty-free (which means there is no cost) transferable and perpetual license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content for the purpose of providing and improving the Services.”
Open citationAug 10, 2026indemnity / liabilitymedium
legal burden
Latest stance: liability limited
“THE EXCLUSIONS AND LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN CLAY AND YOU. THE LIMITATION OF LIABILITY DESCRIBED ABOVE SHALL APPLY FULLY TO RESIDENTS OF NEW JERSEY.”
Open citationAug 10, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“Mass filings. If, at any time, 30 or more similar demands for arbitration are asserted against Clay or related parties by the same or coordinated counsel or entities (“Mass Filing”), these additional rules will apply:”
Open citationAug 10, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“If you or your counsel file a demand for arbitration that fits within the definition of Mass Filing, you agree that your demand for arbitration will be subject to the additional protocols set forth in this mass filing subsection.”
Open citationAug 10, 2026retentionmedium
content license
Latest stance: broad license
“When we say “your content” in these terms, we mean all the things you add (upload, share etc.) to our services ("User Content"). You retain ownership of your User Content. By submitting User Content, you grant Clay Labs a worldwide, non-exclusive (which means you can still license your content to others), royalty-free (which means there is no cost) transferable and perpetual license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content for the purpose of providing and improving the Services.”
Open citationAug 10, 2026retentionhigh
content license
Latest stance: sublicensable or transferable
“Our services include some content that belongs to us, such as our product, our website, and content written by us. You may use this content as permitted by these terms, but we retain all intellectual property rights in our content.We welcome feedback on our services. By sending us feedback, you grant us a non-exclusive, perpetual, irrevocable, transferable license to use the feedback and ideas generated from the feedback without any restrictions, attribution, or compensation to you.”
Open citationAug 10, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“Bellwether proceedings are encouraged by courts and arbitration administrators when there are multiple disputes involving similar claims against the same or related parties. You and Clay agree to jointly ask the arbitrator to agree to the following procedures: The arbitrator will randomly assign sequential numbers to each of the claims included in a Mass Filing, after which the claims numbered 1-10 will be designated the “Initial Test Cases” and will proceed to arbitration. The Parties agree to decide on a single arbitrator for all Initial Test Cases and to consolidate the cases for pre-hearing procedures and the pre-hearing conference. Unless the claims are resolved in advance or the schedule is extended, the arbitrator will render final awards for the Initial Test Cases within 120 days of the initial pre-hearing conference. If fewer than 5 Initial Test Cases resolve without a final decision of the arbitrator because they are resolved in advance, cases will be selected in batches of 10 and will proceed to arbitration until at least 5 have been resolved by a final arbitrator decision. The arbitrator’s decisions for the Initial Test Cases shall be in writing and shall contain the essential findings and conclusions of fact and law upon which the arbitrator based the decision.”
Open citationAug 10, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“If your demand for arbitration is included in the Mass Filing, any statute of limitations applicable to your claims will remain tolled until your demand for arbitration is decided, withdrawn, or is settled. Other remedies . ARBITRATION MEANS THAT YOU WAIVE YOUR RIGHT TO A JURY TRIAL. In some instances, the costs of arbitration could exceed the costs of litigation and the right to discovery may be more limited in arbitration than in court. YOU HEREBY ACKNOWLEDGE AND AGREE THAT YOU AND CLAY ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY TO THE MAXIMUM EXTENT PERMITTED BY LAW. You may, in arbitration, seek any and all remedies otherwise available to you pursuant to your state’s law. Opt-out . You can decline this agreement to arbitrate by emailing an opt-out notice to support@clay.run within 30 days of January 23, 2024 or when you first register your Clay account, whichever is later, otherwise you shall be bound to arbitrate disputes in accordance with the terms of these paragraphs. If you opt out of these arbitration provisions, Clay also will not be bound by them. Exceptions . You or Clay may still pursue claims, if they qualify, in small claims court in New York, New York, or any U.S. county where you live or work. The small claims court, and not any arbitrator or AAA, shall have the exclusive authority to resolve disputes regarding whether a dispute is properly within the jurisdiction of a small claims court.”
Open citationAug 10, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“Class waiver . IF YOU’RE A U.S. RESIDENT, EXCEPT AS PROVIDED HEREIN, YOU AND CLAY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN OUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING, UNLESS CLAY PROVIDES ITS CONSENT TO CONSOLIDATE IN WRITING. If this specific paragraph is found unenforceable, then the “Agreement to arbitrate” section will be null and void. If there is a final judicial determination that applicable law precludes enforcement of this paragraph’s limitations as to a particular remedy, then that remedy (and only that remedy) must be severed from the arbitration and may be sought in court. The parties agree, however, that any adjudication of remedies not subject to arbitration shall be stayed pending the outcome of any arbitrable claims and remedies. This subsection does not prevent you or Clay from participating in a class-wide settlement of claims.”
Open citationAug 10, 2026retentionlow
content ownership
Latest stance: user retains rights
“When we say “your content” in these terms, we mean all the things you add (upload, share etc.) to our services ("User Content"). You retain ownership of your User Content. By submitting User Content, you grant Clay Labs a worldwide, non-exclusive (which means you can still license your content to others), royalty-free (which means there is no cost) transferable and perpetual license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content for the purpose of providing and improving the Services.”
Open citationAug 10, 2026retentionmedium
content license
Latest stance: broad license
“Our services include some content that belongs to us, such as our product, our website, and content written by us. You may use this content as permitted by these terms, but we retain all intellectual property rights in our content.We welcome feedback on our services. By sending us feedback, you grant us a non-exclusive, perpetual, irrevocable, transferable license to use the feedback and ideas generated from the feedback without any restrictions, attribution, or compensation to you.”
Open citationAug 10, 2026commercial usemedium
data sharing
Latest stance: third party or vendor sharing
“How do we use and share your personal information? More information about our data collection and sharing practices can be found in this privacy notice. You may contact us by email at privacy@clay.com , or by referring to the contact details at the bottom of this document. If you are using an authorized agent to exercise your right to opt-out we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf. Will your information be shared with anyone else? We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf. We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal data. Clay Labs Inc has not disclosed or sold any personal information to third parties for a business or commercial purpose in the preceding 12 months. Clay Labs Inc will not sell personal information in the future belonging to website visitors, users and other consumers.”
Open citationAug 10, 2026privacyhigh
data sharing
Latest stance: sale or sell
“whether we sell your personal information to third parties;”
Open citationAug 10, 2026retentionmedium
retention
Latest stance: indefinite or necessity based
“We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.”
Open citationAug 10, 2026privacymedium
data sharing
Latest stance: third party or vendor sharing
“In order to enhance our ability to provide relevant marketing, offers and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, social media platforms, as well as from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), Internet Protocol (IP) addresses, social media profiles, social media URLs and custom profiles, for purposes of targeted advertising and event promotion. If you interact with us on a social media platform using your social media account (e.g. Facebook or Twitter), we receive personal information about you such as your name, email address, and gender. Any personal information that we collect from your social media account depends on your social media account's privacy settings.”
Open citationAug 10, 2026commercial usehigh
data sharing
Latest stance: sale or sell
“How do we use and share your personal information? More information about our data collection and sharing practices can be found in this privacy notice. You may contact us by email at privacy@clay.com , or by referring to the contact details at the bottom of this document. If you are using an authorized agent to exercise your right to opt-out we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf. Will your information be shared with anyone else? We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf. We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal data. Clay Labs Inc has not disclosed or sold any personal information to third parties for a business or commercial purpose in the preceding 12 months. Clay Labs Inc will not sell personal information in the future belonging to website visitors, users and other consumers.”
Open citationAug 3, 2026retentionhigh
content license
Latest stance: sublicensable or transferable
“Our services include some content that belongs to us, such as our product, our website, and content written by us. You may use this content as permitted by these terms, but we retain all intellectual property rights in our content.We welcome feedback on our services. By sending us feedback, you grant us a non-exclusive, perpetual, irrevocable, transferable license to use the feedback and ideas generated from the feedback without any restrictions, attribution, or compensation to you.”
Open citationAug 3, 2026indemnity / liabilitymedium
legal burden
Latest stance: liability limited
“THE EXCLUSIONS AND LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN CLAY AND YOU. THE LIMITATION OF LIABILITY DESCRIBED ABOVE SHALL APPLY FULLY TO RESIDENTS OF NEW JERSEY.”
Open citationAug 3, 2026tier differencesmedium
tier condition
Latest stance: rights or controls vary by tier
“If you have a paid plan with Clay your subscription will continue for the duration laid out in your contract. Your contract will automatically renew at Clay’s most-up-to-date-rates when your subscription ends. If you’d like to opt-out of auto-renewal services you can do so by canceling your Clay subscription. You can cancel your subscription by emailing support@clay.run or in your Clay account.”
Open citationAug 3, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“If you or your counsel file a demand for arbitration that fits within the definition of Mass Filing, you agree that your demand for arbitration will be subject to the additional protocols set forth in this mass filing subsection.”
Open citationAug 3, 2026retentionmedium
content license
Latest stance: broad license
“Our services include some content that belongs to us, such as our product, our website, and content written by us. You may use this content as permitted by these terms, but we retain all intellectual property rights in our content.We welcome feedback on our services. By sending us feedback, you grant us a non-exclusive, perpetual, irrevocable, transferable license to use the feedback and ideas generated from the feedback without any restrictions, attribution, or compensation to you.”
Open citationAug 3, 2026retentionhigh
content ownership
Latest stance: platform claims or reserves rights
“Our services include some content that belongs to us, such as our product, our website, and content written by us. You may use this content as permitted by these terms, but we retain all intellectual property rights in our content.We welcome feedback on our services. By sending us feedback, you grant us a non-exclusive, perpetual, irrevocable, transferable license to use the feedback and ideas generated from the feedback without any restrictions, attribution, or compensation to you.”
Open citationAug 3, 2026retentionmedium
retention
Latest stance: indefinite or necessity based
“When we say “your content” in these terms, we mean all the things you add (upload, share etc.) to our services ("User Content"). You retain ownership of your User Content. By submitting User Content, you grant Clay Labs a worldwide, non-exclusive (which means you can still license your content to others), royalty-free (which means there is no cost) transferable and perpetual license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content for the purpose of providing and improving the Services.”
Open citationAug 3, 2026retentionmedium
retention
Latest stance: indefinite or necessity based
“Our services include some content that belongs to us, such as our product, our website, and content written by us. You may use this content as permitted by these terms, but we retain all intellectual property rights in our content.We welcome feedback on our services. By sending us feedback, you grant us a non-exclusive, perpetual, irrevocable, transferable license to use the feedback and ideas generated from the feedback without any restrictions, attribution, or compensation to you.”
Open citationAug 3, 2026moderationhigh
content ownership
Latest stance: platform claims or reserves rights
“Clay has no obligation to pre-screen content, although we reserve the right to pre-screen, refuse or remove any content. By using Clay you consent to Clay monitoring the content you upload. If Clay decides to remove the data you’ve uploaded, we will notify you ten (10) business days’ prior in writing.”
Open citationAug 3, 2026retentionhigh
content license
Latest stance: sublicensable or transferable
“When we say “your content” in these terms, we mean all the things you add (upload, share etc.) to our services ("User Content"). You retain ownership of your User Content. By submitting User Content, you grant Clay Labs a worldwide, non-exclusive (which means you can still license your content to others), royalty-free (which means there is no cost) transferable and perpetual license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content for the purpose of providing and improving the Services.”
Open citationAug 3, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“Mass filings. If, at any time, 30 or more similar demands for arbitration are asserted against Clay or related parties by the same or coordinated counsel or entities (“Mass Filing”), these additional rules will apply:”
Open citationAug 3, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“No arbitration award or decision will have any preclusive effect as to issues or claims in any dispute with anyone who is not a named party to the arbitration.”
Open citationAug 3, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“To provide notice to Clay, please send an email with the subject line “Arbitration Demand” to support@clay.run . If the amount in controversy does not exceed $10,000, and you do not seek injunctive or declaratory relief, then the arbitration will be conducted solely on the basis of documents you and Clay submit to the arbitrator, unless the arbitrator determines that a hearing is necessary. If the amount in controversy exceeds $10,000 or seeks declaratory or injunctive relief, either party may request (or the arbitrator may determine) to hold a hearing, which may be in-person, videoconference, or telephone conference.”
Open citationAug 3, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“IF YOU’RE A U.S. RESIDENT, YOU ALSO AGREE TO THE FOLLOWING MANDATORY ARBITRATION PROVISIONS. PLEASE READ THIS SECTION CAREFULLY – IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT:”
Open citationAug 3, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“If you reside in the European Union, you may also be entitled to submit your complaint to the European Commission’s Online Dispute Resolution (ODR) Platform. ODR allows EU consumers to resolve disputes related to the online purchases of goods and services without going to court. Governing law and jurisdiction . The Federal Arbitration Act, federal arbitration law, and New York law will apply to these terms and any disputes related to these terms or our services, regardless of conflict of laws rules. Any of these disputes that are not subject to arbitration will be resolved exclusively in the state or federal courts in New York, New York and you and Clay both consent to venue and personal jurisdiction in these courts.If you are a consumer residing in the European Union, this clause and these terms in general do not affect any mandatory consumer rights you may have under your local law, and all disputes arising in connection with the services and/or these terms shall be submitted to to a court closer to your domicile if in an EU Member State.”
Open citationAug 3, 2026retentionlow
content ownership
Latest stance: user retains rights
“When we say “your content” in these terms, we mean all the things you add (upload, share etc.) to our services ("User Content"). You retain ownership of your User Content. By submitting User Content, you grant Clay Labs a worldwide, non-exclusive (which means you can still license your content to others), royalty-free (which means there is no cost) transferable and perpetual license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content for the purpose of providing and improving the Services.”
Open citationAug 3, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“IMPORTANT NOTE: The section titled “Settling disputes between you and Clay” contains an arbitration clause and a class-action waiver. Please read this section carefully as it may significantly affect your legal rights, including your right to file a lawsuit in court.”
Open citationAug 3, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“Bellwether proceedings are encouraged by courts and arbitration administrators when there are multiple disputes involving similar claims against the same or related parties. You and Clay agree to jointly ask the arbitrator to agree to the following procedures: The arbitrator will randomly assign sequential numbers to each of the claims included in a Mass Filing, after which the claims numbered 1-10 will be designated the “Initial Test Cases” and will proceed to arbitration. The Parties agree to decide on a single arbitrator for all Initial Test Cases and to consolidate the cases for pre-hearing procedures and the pre-hearing conference. Unless the claims are resolved in advance or the schedule is extended, the arbitrator will render final awards for the Initial Test Cases within 120 days of the initial pre-hearing conference. If fewer than 5 Initial Test Cases resolve without a final decision of the arbitrator because they are resolved in advance, cases will be selected in batches of 10 and will proceed to arbitration until at least 5 have been resolved by a final arbitrator decision. The arbitrator’s decisions for the Initial Test Cases shall be in writing and shall contain the essential findings and conclusions of fact and law upon which the arbitrator based the decision.”
Open citationAug 3, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“If your demand for arbitration is included in the Mass Filing, any statute of limitations applicable to your claims will remain tolled until your demand for arbitration is decided, withdrawn, or is settled. Other remedies . ARBITRATION MEANS THAT YOU WAIVE YOUR RIGHT TO A JURY TRIAL. In some instances, the costs of arbitration could exceed the costs of litigation and the right to discovery may be more limited in arbitration than in court. YOU HEREBY ACKNOWLEDGE AND AGREE THAT YOU AND CLAY ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY TO THE MAXIMUM EXTENT PERMITTED BY LAW. You may, in arbitration, seek any and all remedies otherwise available to you pursuant to your state’s law. Opt-out . You can decline this agreement to arbitrate by emailing an opt-out notice to support@clay.run within 30 days of January 23, 2024 or when you first register your Clay account, whichever is later, otherwise you shall be bound to arbitrate disputes in accordance with the terms of these paragraphs. If you opt out of these arbitration provisions, Clay also will not be bound by them. Exceptions . You or Clay may still pursue claims, if they qualify, in small claims court in New York, New York, or any U.S. county where you live or work. The small claims court, and not any arbitrator or AAA, shall have the exclusive authority to resolve disputes regarding whether a dispute is properly within the jurisdiction of a small claims court.”
Open citationAug 3, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“Class waiver . IF YOU’RE A U.S. RESIDENT, EXCEPT AS PROVIDED HEREIN, YOU AND CLAY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN OUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING, UNLESS CLAY PROVIDES ITS CONSENT TO CONSOLIDATE IN WRITING. If this specific paragraph is found unenforceable, then the “Agreement to arbitrate” section will be null and void. If there is a final judicial determination that applicable law precludes enforcement of this paragraph’s limitations as to a particular remedy, then that remedy (and only that remedy) must be severed from the arbitration and may be sought in court. The parties agree, however, that any adjudication of remedies not subject to arbitration shall be stayed pending the outcome of any arbitrable claims and remedies. This subsection does not prevent you or Clay from participating in a class-wide settlement of claims.”
Open citationAug 3, 2026retentionmedium
content license
Latest stance: broad license
“When we say “your content” in these terms, we mean all the things you add (upload, share etc.) to our services ("User Content"). You retain ownership of your User Content. By submitting User Content, you grant Clay Labs a worldwide, non-exclusive (which means you can still license your content to others), royalty-free (which means there is no cost) transferable and perpetual license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content for the purpose of providing and improving the Services.”
Open citationAug 3, 2026privacymedium
data sharing
Latest stance: third party or vendor sharing
“In order to enhance our ability to provide relevant marketing, offers and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, social media platforms, as well as from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), Internet Protocol (IP) addresses, social media profiles, social media URLs and custom profiles, for purposes of targeted advertising and event promotion. If you interact with us on a social media platform using your social media account (e.g. Facebook or Twitter), we receive personal information about you such as your name, email address, and gender. Any personal information that we collect from your social media account depends on your social media account's privacy settings.”
Open citationAug 3, 2026commercial usemedium
data sharing
Latest stance: third party or vendor sharing
“How do we use and share your personal information? More information about our data collection and sharing practices can be found in this privacy notice. You may contact us by email at privacy@clay.com , or by referring to the contact details at the bottom of this document. If you are using an authorized agent to exercise your right to opt-out we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf. Will your information be shared with anyone else? We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf. We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal data. Clay Labs Inc has not disclosed or sold any personal information to third parties for a business or commercial purpose in the preceding 12 months. Clay Labs Inc will not sell personal information in the future belonging to website visitors, users and other consumers.”
Open citationAug 3, 2026commercial usehigh
data sharing
Latest stance: sale or sell
“How do we use and share your personal information? More information about our data collection and sharing practices can be found in this privacy notice. You may contact us by email at privacy@clay.com , or by referring to the contact details at the bottom of this document. If you are using an authorized agent to exercise your right to opt-out we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf. Will your information be shared with anyone else? We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf. We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal data. Clay Labs Inc has not disclosed or sold any personal information to third parties for a business or commercial purpose in the preceding 12 months. Clay Labs Inc will not sell personal information in the future belonging to website visitors, users and other consumers.”
Open citationAug 3, 2026retentionmedium
retention
Latest stance: indefinite or necessity based
“We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.”
Open citationAug 3, 2026privacyhigh
data sharing
Latest stance: sale or sell
“whether we sell your personal information to third parties;”
Open citationJul 22, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“If your demand for arbitration is included in the Mass Filing, any statute of limitations applicable to your claims will remain tolled until your demand for arbitration is decided, withdrawn, or is settled. Other remedies . ARBITRATION MEANS THAT YOU WAIVE YOUR RIGHT TO A JURY TRIAL. In some instances, the costs of arbitration could exceed the costs of litigation and the right to discovery may be more limited in arbitration than in court. YOU HEREBY ACKNOWLEDGE AND AGREE THAT YOU AND CLAY ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY TO THE MAXIMUM EXTENT PERMITTED BY LAW. You may, in arbitration, seek any and all remedies otherwise available to you pursuant to your state’s law. Opt-out . You can decline this agreement to arbitrate by emailing an opt-out notice to support@clay.run within 30 days of January 23, 2024 or when you first register your Clay account, whichever is later, otherwise you shall be bound to arbitrate disputes in accordance with the terms of these paragraphs. If you opt out of these arbitration provisions, Clay also will not be bound by them. Exceptions . You or Clay may still pursue claims, if they qualify, in small claims court in New York, New York, or any U.S. county where you live or work. The small claims court, and not any arbitrator or AAA, shall have the exclusive authority to resolve disputes regarding whether a dispute is properly within the jurisdiction of a small claims court.”
Open citationJul 22, 2026retentionhigh
content license
Latest stance: sublicensable or transferable
“When we say “your content” in these terms, we mean all the things you add (upload, share etc.) to our services ("User Content"). You retain ownership of your User Content. By submitting User Content, you grant Clay Labs a worldwide, non-exclusive (which means you can still license your content to others), royalty-free (which means there is no cost) transferable and perpetual license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content for the purpose of providing and improving the Services.”
Open citationJul 22, 2026retentionmedium
content license
Latest stance: broad license
“When we say “your content” in these terms, we mean all the things you add (upload, share etc.) to our services ("User Content"). You retain ownership of your User Content. By submitting User Content, you grant Clay Labs a worldwide, non-exclusive (which means you can still license your content to others), royalty-free (which means there is no cost) transferable and perpetual license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content for the purpose of providing and improving the Services.”
Open citationJul 22, 2026indemnity / liabilitymedium
legal burden
Latest stance: liability limited
“THE EXCLUSIONS AND LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN CLAY AND YOU. THE LIMITATION OF LIABILITY DESCRIBED ABOVE SHALL APPLY FULLY TO RESIDENTS OF NEW JERSEY.”
Open citationJul 22, 2026retentionlow
content ownership
Latest stance: user retains rights
“When we say “your content” in these terms, we mean all the things you add (upload, share etc.) to our services ("User Content"). You retain ownership of your User Content. By submitting User Content, you grant Clay Labs a worldwide, non-exclusive (which means you can still license your content to others), royalty-free (which means there is no cost) transferable and perpetual license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content for the purpose of providing and improving the Services.”
Open citationJul 22, 2026moderationhigh
content ownership
Latest stance: platform claims or reserves rights
“Clay has no obligation to pre-screen content, although we reserve the right to pre-screen, refuse or remove any content. By using Clay you consent to Clay monitoring the content you upload. If Clay decides to remove the data you’ve uploaded, we will notify you ten (10) business days’ prior in writing.”
Open citationJul 22, 2026retentionmedium
retention
Latest stance: indefinite or necessity based
“When we say “your content” in these terms, we mean all the things you add (upload, share etc.) to our services ("User Content"). You retain ownership of your User Content. By submitting User Content, you grant Clay Labs a worldwide, non-exclusive (which means you can still license your content to others), royalty-free (which means there is no cost) transferable and perpetual license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content for the purpose of providing and improving the Services.”
Open citationJul 22, 2026retentionmedium
retention
Latest stance: indefinite or necessity based
“Our services include some content that belongs to us, such as our product, our website, and content written by us. You may use this content as permitted by these terms, but we retain all intellectual property rights in our content.We welcome feedback on our services. By sending us feedback, you grant us a non-exclusive, perpetual, irrevocable, transferable license to use the feedback and ideas generated from the feedback without any restrictions, attribution, or compensation to you.”
Open citationJul 22, 2026retentionhigh
content ownership
Latest stance: platform claims or reserves rights
“Our services include some content that belongs to us, such as our product, our website, and content written by us. You may use this content as permitted by these terms, but we retain all intellectual property rights in our content.We welcome feedback on our services. By sending us feedback, you grant us a non-exclusive, perpetual, irrevocable, transferable license to use the feedback and ideas generated from the feedback without any restrictions, attribution, or compensation to you.”
Open citationJul 22, 2026retentionhigh
content license
Latest stance: sublicensable or transferable
“Our services include some content that belongs to us, such as our product, our website, and content written by us. You may use this content as permitted by these terms, but we retain all intellectual property rights in our content.We welcome feedback on our services. By sending us feedback, you grant us a non-exclusive, perpetual, irrevocable, transferable license to use the feedback and ideas generated from the feedback without any restrictions, attribution, or compensation to you.”
Open citationJul 22, 2026retentionmedium
content license
Latest stance: broad license
“Our services include some content that belongs to us, such as our product, our website, and content written by us. You may use this content as permitted by these terms, but we retain all intellectual property rights in our content.We welcome feedback on our services. By sending us feedback, you grant us a non-exclusive, perpetual, irrevocable, transferable license to use the feedback and ideas generated from the feedback without any restrictions, attribution, or compensation to you.”
Open citationJul 22, 2026tier differencesmedium
tier condition
Latest stance: rights or controls vary by tier
“If you have a paid plan with Clay your subscription will continue for the duration laid out in your contract. Your contract will automatically renew at Clay’s most-up-to-date-rates when your subscription ends. If you’d like to opt-out of auto-renewal services you can do so by canceling your Clay subscription. You can cancel your subscription by emailing support@clay.run or in your Clay account.”
Open citationJul 22, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“IF YOU’RE A U.S. RESIDENT, YOU ALSO AGREE TO THE FOLLOWING MANDATORY ARBITRATION PROVISIONS. PLEASE READ THIS SECTION CAREFULLY – IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT:”
Open citationJul 22, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“IMPORTANT NOTE: The section titled “Settling disputes between you and Clay” contains an arbitration clause and a class-action waiver. Please read this section carefully as it may significantly affect your legal rights, including your right to file a lawsuit in court.”
Open citationJul 22, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“If you reside in the European Union, you may also be entitled to submit your complaint to the European Commission’s Online Dispute Resolution (ODR) Platform. ODR allows EU consumers to resolve disputes related to the online purchases of goods and services without going to court. Governing law and jurisdiction . The Federal Arbitration Act, federal arbitration law, and New York law will apply to these terms and any disputes related to these terms or our services, regardless of conflict of laws rules. Any of these disputes that are not subject to arbitration will be resolved exclusively in the state or federal courts in New York, New York and you and Clay both consent to venue and personal jurisdiction in these courts.If you are a consumer residing in the European Union, this clause and these terms in general do not affect any mandatory consumer rights you may have under your local law, and all disputes arising in connection with the services and/or these terms shall be submitted to to a court closer to your domicile if in an EU Member State.”
Open citationJul 22, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“To provide notice to Clay, please send an email with the subject line “Arbitration Demand” to support@clay.run . If the amount in controversy does not exceed $10,000, and you do not seek injunctive or declaratory relief, then the arbitration will be conducted solely on the basis of documents you and Clay submit to the arbitrator, unless the arbitrator determines that a hearing is necessary. If the amount in controversy exceeds $10,000 or seeks declaratory or injunctive relief, either party may request (or the arbitrator may determine) to hold a hearing, which may be in-person, videoconference, or telephone conference.”
Open citationJul 22, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“No arbitration award or decision will have any preclusive effect as to issues or claims in any dispute with anyone who is not a named party to the arbitration.”
Open citationJul 22, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“Mass filings. If, at any time, 30 or more similar demands for arbitration are asserted against Clay or related parties by the same or coordinated counsel or entities (“Mass Filing”), these additional rules will apply:”
Open citationJul 22, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“If you or your counsel file a demand for arbitration that fits within the definition of Mass Filing, you agree that your demand for arbitration will be subject to the additional protocols set forth in this mass filing subsection.”
Open citationJul 22, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“Bellwether proceedings are encouraged by courts and arbitration administrators when there are multiple disputes involving similar claims against the same or related parties. You and Clay agree to jointly ask the arbitrator to agree to the following procedures: The arbitrator will randomly assign sequential numbers to each of the claims included in a Mass Filing, after which the claims numbered 1-10 will be designated the “Initial Test Cases” and will proceed to arbitration. The Parties agree to decide on a single arbitrator for all Initial Test Cases and to consolidate the cases for pre-hearing procedures and the pre-hearing conference. Unless the claims are resolved in advance or the schedule is extended, the arbitrator will render final awards for the Initial Test Cases within 120 days of the initial pre-hearing conference. If fewer than 5 Initial Test Cases resolve without a final decision of the arbitrator because they are resolved in advance, cases will be selected in batches of 10 and will proceed to arbitration until at least 5 have been resolved by a final arbitrator decision. The arbitrator’s decisions for the Initial Test Cases shall be in writing and shall contain the essential findings and conclusions of fact and law upon which the arbitrator based the decision.”
Open citationJul 22, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“Class waiver . IF YOU’RE A U.S. RESIDENT, EXCEPT AS PROVIDED HEREIN, YOU AND CLAY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN OUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING, UNLESS CLAY PROVIDES ITS CONSENT TO CONSOLIDATE IN WRITING. If this specific paragraph is found unenforceable, then the “Agreement to arbitrate” section will be null and void. If there is a final judicial determination that applicable law precludes enforcement of this paragraph’s limitations as to a particular remedy, then that remedy (and only that remedy) must be severed from the arbitration and may be sought in court. The parties agree, however, that any adjudication of remedies not subject to arbitration shall be stayed pending the outcome of any arbitrable claims and remedies. This subsection does not prevent you or Clay from participating in a class-wide settlement of claims.”
Open citationJul 22, 2026privacyhigh
data sharing
Latest stance: sale or sell
“whether we sell your personal information to third parties;”
Open citationJul 22, 2026commercial usehigh
data sharing
Latest stance: sale or sell
“How do we use and share your personal information? More information about our data collection and sharing practices can be found in this privacy notice. You may contact us by email at privacy@clay.com , or by referring to the contact details at the bottom of this document. If you are using an authorized agent to exercise your right to opt-out we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf. Will your information be shared with anyone else? We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf. We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal data. Clay Labs Inc has not disclosed or sold any personal information to third parties for a business or commercial purpose in the preceding 12 months. Clay Labs Inc will not sell personal information in the future belonging to website visitors, users and other consumers.”
Open citationJul 22, 2026privacymedium
data sharing
Latest stance: third party or vendor sharing
“In order to enhance our ability to provide relevant marketing, offers and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, social media platforms, as well as from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), Internet Protocol (IP) addresses, social media profiles, social media URLs and custom profiles, for purposes of targeted advertising and event promotion. If you interact with us on a social media platform using your social media account (e.g. Facebook or Twitter), we receive personal information about you such as your name, email address, and gender. Any personal information that we collect from your social media account depends on your social media account's privacy settings.”
Open citationJul 22, 2026retentionmedium
retention
Latest stance: indefinite or necessity based
“We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.”
Open citationJul 22, 2026commercial usemedium
data sharing
Latest stance: third party or vendor sharing
“How do we use and share your personal information? More information about our data collection and sharing practices can be found in this privacy notice. You may contact us by email at privacy@clay.com , or by referring to the contact details at the bottom of this document. If you are using an authorized agent to exercise your right to opt-out we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf. Will your information be shared with anyone else? We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf. We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal data. Clay Labs Inc has not disclosed or sold any personal information to third parties for a business or commercial purpose in the preceding 12 months. Clay Labs Inc will not sell personal information in the future belonging to website visitors, users and other consumers.”
Open citationJul 20, 2026retentionmedium
retention
Latest stance: indefinite or necessity based
“We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.”
Open citationJul 20, 2026privacyhigh
data sharing
Latest stance: sale or sell
“whether we sell your personal information to third parties;”
Open citationJul 20, 2026subprocessors / sharingmedium
data sharing
Latest stance: third party or vendor sharing
“How do we use and share your personal information? More information about our data collection and sharing practices can be found in this privacy notice. You may contact us by email at privacy@clay.com , or by referring to the contact details at the bottom of this document. If you are using an authorized agent to exercise your right to opt-out we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf. Will your information be shared with anyone else? We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf. We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal data. Clay Labs Inc has not disclosed or sold any personal information to third parties for a business or commercial purpose in the preceding 12 months. Clay Labs Inc will not sell personal information in the future belonging to website visitors, users and other consumers.”
Open citationJul 20, 2026subprocessors / sharinghigh
data sharing
Latest stance: sale or sell
“How do we use and share your personal information? More information about our data collection and sharing practices can be found in this privacy notice. You may contact us by email at privacy@clay.com , or by referring to the contact details at the bottom of this document. If you are using an authorized agent to exercise your right to opt-out we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf. Will your information be shared with anyone else? We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf. We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal data. Clay Labs Inc has not disclosed or sold any personal information to third parties for a business or commercial purpose in the preceding 12 months. Clay Labs Inc will not sell personal information in the future belonging to website visitors, users and other consumers.”
Open citationJul 20, 2026privacymedium
data sharing
Latest stance: third party or vendor sharing
“In order to enhance our ability to provide relevant marketing, offers and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, social media platforms, as well as from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), Internet Protocol (IP) addresses, social media profiles, social media URLs and custom profiles, for purposes of targeted advertising and event promotion. If you interact with us on a social media platform using your social media account (e.g. Facebook or Twitter), we receive personal information about you such as your name, email address, and gender. Any personal information that we collect from your social media account depends on your social media account's privacy settings.”
Open citationJul 20, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“Arbitration costs . AAA sets forth fees for its services, which are available at www.adr.org/sites/default/files/Consumer-Fee_Schedule.pdf . If Clay is the party initiating an arbitration against you, Clay will pay all costs associated with the arbitration, including the entire filing fee. If you initiate an arbitration against Clay, you will be responsible for the first $100 toward the nonrefundable Initial Filing Fee, unless the arbitrator determines that you are unable to pay, in which case Clay will pay the entire filing fee. For cases seeking less than $75K, Clay will pay the remainder of the Initial Filing Fee and both parties’ Administrative fees (unless the arbitrator finds your claims, defenses, or other fee-generating activity to be conducted for an improper purpose or frivolous (under the standard set forth in Federal Rule of Civil Procedure 11). For cases seeking more than $75K, fees and costs will be determined in accordance with AAA Rules. In all arbitrations, unless otherwise required by law or the AAA Rules, you’re responsible for all other additional arbitration costs incurred, including attorney’s fees and expert witness costs. The parties agree that AAA has discretion to modify the amount or timing of any administrative or arbitration fees due under AAA’s Rules where it deems appropriate, provided that such modification does not increase the costs to you, and you waive any objection to such fee modification. The parties also agree that a good-faith challenge by either party to the fees imposed by AAA does not constitute a default, waiver, or breach of this Section while such challenge remains pending before AAA, the arbitrator, and/or a court of competent jurisdiction.”
Open citationJul 20, 2026tier differencesmedium
tier condition
Latest stance: rights or controls vary by tier
“We won’t charge you a fee to use the basic functionality of our services, but you may be able to pay for additional features, usage and products. If you do agree to pay for additional features, usage or products you agree to pay your invoice on-time. You will also leave a credit card on file for Clay to charge. You agree to immediately notify Clay of any change in your billing address or the credit card. Clay reserves the right at any time to change its prices, charge for previously free Services and change its billing methods on a going forward basis, either immediately upon posting on the website or by e-mail delivery to you. Except as set forth in the Agreement, all fees are non-refundable.”
Open citationJul 20, 2026tier differencesmedium
tier condition
Latest stance: rights or controls vary by tier
“If you have a paid plan with Clay your subscription will continue for the duration laid out in your contract. Your contract will automatically renew at Clay’s most-up-to-date-rates when your subscription ends. If you’d like to opt-out of auto-renewal services you can do so by canceling your Clay subscription. You can cancel your subscription by emailing support@clay.run or in your Clay account.”
Open citationJul 20, 2026subprocessors / sharinghigh
content license
Latest stance: sublicensable or transferable
“Sublicense your content, to allow our services to work as intended. (For example, so we can store your content with our cloud service providers.)”
Open citationJul 20, 2026prompt ownershipmedium
content license
Latest stance: broad license
“When we say “your content” in these terms, we mean all the things you add (upload, share etc.) to our services ("User Content"). You retain ownership of your User Content. By submitting User Content, you grant Clay Labs a worldwide, non-exclusive (which means you can still license your content to others), royalty-free (which means there is no cost) transferable and perpetual license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content for the purpose of providing and improving the Services.”
Open citationJul 20, 2026prompt ownershiphigh
content license
Latest stance: sublicensable or transferable
“When we say “your content” in these terms, we mean all the things you add (upload, share etc.) to our services ("User Content"). You retain ownership of your User Content. By submitting User Content, you grant Clay Labs a worldwide, non-exclusive (which means you can still license your content to others), royalty-free (which means there is no cost) transferable and perpetual license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content for the purpose of providing and improving the Services.”
Open citationJul 20, 2026prompt ownershiphigh
content ownership
Latest stance: platform claims or reserves rights
“Our services include some content that belongs to us, such as our product, our website, and content written by us. You may use this content as permitted by these terms, but we retain all intellectual property rights in our content.We welcome feedback on our services. By sending us feedback, you grant us a non-exclusive, perpetual, irrevocable, transferable license to use the feedback and ideas generated from the feedback without any restrictions, attribution, or compensation to you.”
Open citationJul 20, 2026moderationhigh
content ownership
Latest stance: platform claims or reserves rights
“Clay has no obligation to pre-screen content, although we reserve the right to pre-screen, refuse or remove any content. By using Clay you consent to Clay monitoring the content you upload. If Clay decides to remove the data you’ve uploaded, we will notify you ten (10) business days’ prior in writing.”
Open citationJul 20, 2026prompt ownershiplow
content ownership
Latest stance: user retains rights
“When we say “your content” in these terms, we mean all the things you add (upload, share etc.) to our services ("User Content"). You retain ownership of your User Content. By submitting User Content, you grant Clay Labs a worldwide, non-exclusive (which means you can still license your content to others), royalty-free (which means there is no cost) transferable and perpetual license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content for the purpose of providing and improving the Services.”
Open citationJul 20, 2026traininglow
model training
Latest stance: no training claim
“Clay does not claim ownership of any data that you upload to Clay. Further, Clay does not make data uploaded by users available to anyone other than those using the Clay workspace of the uploading account and the Clay team. Clay does not use user-uploaded content for any purpose other than providing Clay services to the account that uploaded content. Clay will use aggregated performance data, including how you use your account, to improve our product.”
Open citationJul 20, 2026indemnity / liabilitymedium
legal burden
Latest stance: liability limited
“THE INFORMATION PRESENTED ON OR THROUGH THE SERVICES IS MADE AVAILABLE SOLELY FOR INFORMATIONAL PURPOSES. WE DO NOT CONFIRM THE ACCURACY, COMPLETENESS, OR USEFULNESS OF THE INFORMATION. ANY RELIANCE YOU PLACE ON SUCH INFORMATION IS SOLELY AT YOUR OWN RISK. IN COUNTRIES WHERE EXCLUSIONS OR LIMITATIONS OF LIABILITY ARE ALLOWED, NEITHER CLAY, ITS AFFILIATES, NOR OUR SUPPLIERS INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SERVICES WILL BE LIABLE, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOST PROFITS, LOST REVENUES, LOST SAVINGS, LOST BUSINESS OPPORTUNITY, LOSS OF DATA OR GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE, OR THE COST OF SUBSTITUTE SERVICES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, STATUTE, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT CLAY OR ITS SUPPLIERS HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY PROVIDED IN THESE TERMS IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.”
Open citationJul 20, 2026indemnity / liabilitymedium
legal burden
Latest stance: liability limited
“We work hard to offer great services, but there are certain aspects that we can’t guarantee. TO THE FULLEST EXTENT PERMITTED BY LAW, CLAY, ITS AFFILIATES, AND THEIR RESPECTIVE SUPPLIERS MAKE NO WARRANTIES, EITHER EXPRESS OR IMPLIED, ABOUT THE SERVICES. THE SERVICES ARE PROVIDED “AS IS.” WE ALSO DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. THE LAWS OF CERTAIN JURISDICTIONS OR STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES. TO THE EXTENT SUCH WARRANTIES CANNOT BE DISCLAIMED UNDER THE LAWS OF YOUR JURISDICTION, WE LIMIT THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE FULL EXTENT PERMISSIBLE UNDER THOSE LAWS.”
Open citationJul 20, 2026prompt ownershipmedium
content license
Latest stance: broad license
“Our services include some content that belongs to us, such as our product, our website, and content written by us. You may use this content as permitted by these terms, but we retain all intellectual property rights in our content.We welcome feedback on our services. By sending us feedback, you grant us a non-exclusive, perpetual, irrevocable, transferable license to use the feedback and ideas generated from the feedback without any restrictions, attribution, or compensation to you.”
Open citationJul 20, 2026indemnity / liabilitymedium
legal burden
Latest stance: liability limited
“We’re actively developing new features and products to improve Clay. As part of these efforts, we may add or remove features, start offering new services, or stop offering some services entirely (or just in some places or for some users) if they no longer make sense from a business perspective or create risk for Clay, our users, or other third parties. While we try to avoid disruptions, we cannot guarantee that there will not be an outage or change to the services, and your content may not be retrievable due to such outages or changes. We are not liable for any such outages or service changes.”
Open citationJul 20, 2026indemnity / liabilitymedium
legal burden
Latest stance: liability limited
“THE EXCLUSIONS AND LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN CLAY AND YOU. THE LIMITATION OF LIABILITY DESCRIBED ABOVE SHALL APPLY FULLY TO RESIDENTS OF NEW JERSEY.”
Open citationJul 20, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“IMPORTANT NOTE: The section titled “Settling disputes between you and Clay” contains an arbitration clause and a class-action waiver. Please read this section carefully as it may significantly affect your legal rights, including your right to file a lawsuit in court.”
Open citationJul 20, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“ Informal resolution . Most disputes can be resolved informally, so if you have an issue with the services, you agree to reach out to us before initiating a lawsuit or arbitration. This requires sending Clay a written description of the dispute (including your name, what you’re complaining about, and how you’d like to resolve it) along with the email address or phone number associated with your Clay account to support@clay.run . If the dispute is not resolved within sixty (60) days after receipt of the written notice, you and Clay agree to resolve any remaining dispute through the further dispute resolution provisions below. You must engage in this informal resolution process before starting any formal dispute resolution. Applicable statutes of limitations and due dates for arbitration filing fees or other deadlines will be tolled while the parties attempt informal resolution.”
Open citationJul 20, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“If you reside in the European Union, you may also be entitled to submit your complaint to the European Commission’s Online Dispute Resolution (ODR) Platform. ODR allows EU consumers to resolve disputes related to the online purchases of goods and services without going to court. Governing law and jurisdiction . The Federal Arbitration Act, federal arbitration law, and New York law will apply to these terms and any disputes related to these terms or our services, regardless of conflict of laws rules. Any of these disputes that are not subject to arbitration will be resolved exclusively in the state or federal courts in New York, New York and you and Clay both consent to venue and personal jurisdiction in these courts.If you are a consumer residing in the European Union, this clause and these terms in general do not affect any mandatory consumer rights you may have under your local law, and all disputes arising in connection with the services and/or these terms shall be submitted to to a court closer to your domicile if in an EU Member State.”
Open citationJul 20, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“IF YOU’RE A U.S. RESIDENT, YOU ALSO AGREE TO THE FOLLOWING MANDATORY ARBITRATION PROVISIONS. PLEASE READ THIS SECTION CAREFULLY – IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT:”
Open citationJul 20, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“You and Clay agree that the U.S. Federal Arbitration Act governs the interpretation and enforcement of these arbitration provisions. Except for the circumstances described below, and only after the parties have engaged in a good-faith, but unsuccessful, effort to resolve the dispute in accordance with the “informal resolution” process (above), you and Clay agree to resolve any dispute, disagreement, or claim relating to these terms or our services through final and binding arbitration in the U.S. county where you reside. This includes claims that arose, were asserted, or involve facts occurring before the existence of this arbitration agreement or any prior agreement as well as claims that may arise after the termination of this arbitration agreement, in accordance with the notice and opt-out provisions set forth in section. Arbitration rules . The arbitration will be conducted by a single arbitrator, governed by these terms and the American Arbitration Association Rules, excluding any rules or procedures governing or permitting class or representative actions (the “AAA Rules”), available at https://www.adr.org/active-rules . These terms will govern if there’s a conflict between these terms and the AAA Rules. To begin the arbitration proceeding, either party must submit a written Demand for Arbitration (available at www.adr.org ) with the AAA and provide a copy to the other party as specified in the AAA Rules.”
Open citationJul 20, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“To provide notice to Clay, please send an email with the subject line “Arbitration Demand” to support@clay.run . If the amount in controversy does not exceed $10,000, and you do not seek injunctive or declaratory relief, then the arbitration will be conducted solely on the basis of documents you and Clay submit to the arbitrator, unless the arbitrator determines that a hearing is necessary. If the amount in controversy exceeds $10,000 or seeks declaratory or injunctive relief, either party may request (or the arbitrator may determine) to hold a hearing, which may be in-person, videoconference, or telephone conference.”
Open citationJul 20, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“Offer of Judgmen t. At least 14 days before the date set for an arbitration hearing, any party may serve an offer in writing upon the other party to allow judgment on specified terms. If the offer made by the offering party is not accepted by the other party, and the other party fails to obtain a more favorable award, the other party will not recover its post-offer costs and will pay the offering party’s costs from the time of the offer. Arbitration Decision . The decision of the arbitrator will be in writing and binding on you and Clay, and judgment to enforce the decision may be entered by any court of competent jurisdiction. You and Clay agree that dispositive motions will be allowed in the arbitration. Except as explicitly set forth in this arbitration section, the arbitrator, and not any federal, state or local court or agency, shall have exclusive authority to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability or formation of these terms of service, including, but not limited to any claim that all or any part of these terms of service are void or voidable, whether a claim is subject to arbitration, and any dispute regarding the payment of AAA or arbitrator fees (including the timing of such payments and remedies for nonpayment). The arbitrator must follow these terms and can award the same damages and relief as a court. The arbitrator has the right to impose sanctions in accordance with the AAA Rules and procedures for any frivolous claims, improper claims, or submissions the arbitrator determines have not been filed in good faith, as well as for a party's failure to comply with this Section or claims filed on behalf of a claimant who is not party to this agreement.”
Open citationJul 20, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“No arbitration award or decision will have any preclusive effect as to issues or claims in any dispute with anyone who is not a named party to the arbitration.”
Open citationJul 20, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“Mass filings. If, at any time, 30 or more similar demands for arbitration are asserted against Clay or related parties by the same or coordinated counsel or entities (“Mass Filing”), these additional rules will apply:”
Open citationJul 20, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“If you or your counsel file a demand for arbitration that fits within the definition of Mass Filing, you agree that your demand for arbitration will be subject to the additional protocols set forth in this mass filing subsection.”
Open citationJul 20, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“Bellwether proceedings are encouraged by courts and arbitration administrators when there are multiple disputes involving similar claims against the same or related parties. You and Clay agree to jointly ask the arbitrator to agree to the following procedures: The arbitrator will randomly assign sequential numbers to each of the claims included in a Mass Filing, after which the claims numbered 1-10 will be designated the “Initial Test Cases” and will proceed to arbitration. The Parties agree to decide on a single arbitrator for all Initial Test Cases and to consolidate the cases for pre-hearing procedures and the pre-hearing conference. Unless the claims are resolved in advance or the schedule is extended, the arbitrator will render final awards for the Initial Test Cases within 120 days of the initial pre-hearing conference. If fewer than 5 Initial Test Cases resolve without a final decision of the arbitrator because they are resolved in advance, cases will be selected in batches of 10 and will proceed to arbitration until at least 5 have been resolved by a final arbitrator decision. The arbitrator’s decisions for the Initial Test Cases shall be in writing and shall contain the essential findings and conclusions of fact and law upon which the arbitrator based the decision.”
Open citationJul 20, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“The results of the Initial Test Cases resolved by a final arbitrator decision will then be given to a mediator who will try to facilitate a resolution of the remaining cases. After the results are provided to the mediator, the mediator and the parties will have 90 days (the “Mediation Period”) to agree on a resolution or substantive methodology for resolving the outstanding cases. If the parties are unable to resolve the outstanding claims during the Mediation Period, either Party may choose to opt out of the arbitration process and proceed in court with its remaining claims. Notice of the opt-out will be provided in writing within 60 days of the close of the Mediation Period. Opt out of arbitration under this section shall not be construed as opt out of the section titled “Class Waiver” below.”
Open citationJul 20, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“If your demand for arbitration is included in the Mass Filing, any statute of limitations applicable to your claims will remain tolled until your demand for arbitration is decided, withdrawn, or is settled. Other remedies . ARBITRATION MEANS THAT YOU WAIVE YOUR RIGHT TO A JURY TRIAL. In some instances, the costs of arbitration could exceed the costs of litigation and the right to discovery may be more limited in arbitration than in court. YOU HEREBY ACKNOWLEDGE AND AGREE THAT YOU AND CLAY ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY TO THE MAXIMUM EXTENT PERMITTED BY LAW. You may, in arbitration, seek any and all remedies otherwise available to you pursuant to your state’s law. Opt-out . You can decline this agreement to arbitrate by emailing an opt-out notice to support@clay.run within 30 days of January 23, 2024 or when you first register your Clay account, whichever is later, otherwise you shall be bound to arbitrate disputes in accordance with the terms of these paragraphs. If you opt out of these arbitration provisions, Clay also will not be bound by them. Exceptions . You or Clay may still pursue claims, if they qualify, in small claims court in New York, New York, or any U.S. county where you live or work. The small claims court, and not any arbitrator or AAA, shall have the exclusive authority to resolve disputes regarding whether a dispute is properly within the jurisdiction of a small claims court.”
Open citationJul 20, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“Additionally, disputes concerning patents, copyrights, moral rights, trademarks, and trade secrets and claims of piracy or unauthorized use of our services will not be subject to arbitration. Either party may also seek a declaratory judgment or other equitable relief in a court of competent jurisdiction regarding whether a party’s claims are time-barred or may be brought in small claims court. Seeking such relief shall not waive a party’s right to arbitration under this agreement, and any filed arbitrations related to any action filed pursuant to this paragraph shall automatically be stayed (and any applicable statute of limitations tolled) pending the outcome of such action.”
Open citationJul 20, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“Class waiver . IF YOU’RE A U.S. RESIDENT, EXCEPT AS PROVIDED HEREIN, YOU AND CLAY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN OUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING, UNLESS CLAY PROVIDES ITS CONSENT TO CONSOLIDATE IN WRITING. If this specific paragraph is found unenforceable, then the “Agreement to arbitrate” section will be null and void. If there is a final judicial determination that applicable law precludes enforcement of this paragraph’s limitations as to a particular remedy, then that remedy (and only that remedy) must be severed from the arbitration and may be sought in court. The parties agree, however, that any adjudication of remedies not subject to arbitration shall be stayed pending the outcome of any arbitrable claims and remedies. This subsection does not prevent you or Clay from participating in a class-wide settlement of claims.”
Open citationJul 20, 2026governing lawmedium
dispute terms
Latest stance: arbitration or waiver
“Changes to this Dispute Section : Clay will provide 30 days’ notice of the date of any material changes to this clause. Changes will become effective on the 30th day and apply to all claims not yet filed. If you continue to use the site after the 30th day, you agree that any unfiled claims of which Clay does not have actual notice are subject to the revised clause. If you reject any such changes by opting out of the arbitration agreement, you may exercise your right to a trial by jury or judge, as permitted by applicable law, but any prior existing agreement to arbitrate disputes under a prior version of the arbitration agreement will not apply to claims not yet filed. If Clay changes this “Dispute Resolution” section after the date you first accepted this agreement (or accepted any subsequent changes to this agreement), you agree that your continued use of the Clay product(s) or services 30 days after such change will be deemed acceptance of those changes. If you do not agree to such change, you may opt out by providing notice as described in this section. Delete any of Your Content provided by you or your agent(s) to the Services;”
Open citationJul 20, 2026commercial usehigh
data sharing
Latest stance: sale or sell
“If you purchase credits from us ("Clay Credits"), you agree not to sell or transfer your Clay Credits to any other user without our prior written approval. You also agree not to re-sell any data you obtain from Clay.”
Open citationJul 20, 2026prompt ownershiphigh
content license
Latest stance: sublicensable or transferable
“Our services include some content that belongs to us, such as our product, our website, and content written by us. You may use this content as permitted by these terms, but we retain all intellectual property rights in our content.We welcome feedback on our services. By sending us feedback, you grant us a non-exclusive, perpetual, irrevocable, transferable license to use the feedback and ideas generated from the feedback without any restrictions, attribution, or compensation to you.”
Open citationJul 8, 2026retentionmedium
retention
Latest stance: indefinite or necessity based
“We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.”
Open citationJul 8, 2026privacymedium
data sharing
Latest stance: third party or vendor sharing
“In order to enhance our ability to provide relevant marketing, offers and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, social media platforms, as well as from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), Internet Protocol (IP) addresses, social media profiles, social media URLs and custom profiles, for purposes of targeted advertising and event promotion. If you interact with us on a social media platform using your social media account (e.g. Facebook or Twitter), we receive personal information about you such as your name, email address, and gender. Any personal information that we collect from your social media account depends on your social media account's privacy settings.”
Open citationJul 8, 2026commercial usehigh
data sharing
Latest stance: sale or sell
“How do we use and share your personal information? More information about our data collection and sharing practices can be found in this privacy notice. You may contact us by email at privacy@clay.com , or by referring to the contact details at the bottom of this document. If you are using an authorized agent to exercise your right to opt-out we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf. Will your information be shared with anyone else? We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf. We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal data. Clay Labs Inc has not disclosed or sold any personal information to third parties for a business or commercial purpose in the preceding 12 months. Clay Labs Inc will not sell personal information in the future belonging to website visitors, users and other consumers.”
Open citationJul 8, 2026commercial usemedium
data sharing
Latest stance: third party or vendor sharing
“How do we use and share your personal information? More information about our data collection and sharing practices can be found in this privacy notice. You may contact us by email at privacy@clay.com , or by referring to the contact details at the bottom of this document. If you are using an authorized agent to exercise your right to opt-out we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf. Will your information be shared with anyone else? We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf. We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal data. Clay Labs Inc has not disclosed or sold any personal information to third parties for a business or commercial purpose in the preceding 12 months. Clay Labs Inc will not sell personal information in the future belonging to website visitors, users and other consumers.”
Open citationGenerated from live stance events. Informational only, not legal advice.