CRM & Content Operations · clay.comClay
Graded against 804 verified platforms, from its own policy text. Automated assessment against a published rubric — not legal advice.
“Our services include some content that belongs to us, such as our product, our website, and content written by us. You may use this content as permitted by these terms, but we retain all intellectual property rights in our content.We welcome feedback on our services. By sending us feedback, you grant us a non-exclusive, perpetual, irrevocable, transferable…”
Watch: governing law disputes
Start here. These are the highest-risk verified clauses AIRIN found in the platform's own policy text.
This segment restricts the preclusive effect of any arbitration award or decision, preventing it from being used as binding precedent against non-parties to the arbitration.
Caps Clay's total liability to users at the greater of amounts paid in the three months prior to the first claim or $100 USD, establishing a quantitative ceiling on recoverable damages.
Disclaims accuracy and usefulness of information on the services, places reliance risk solely on the user, and excludes Clay's liability for incidental, special, exemplary, consequential damages, and lost profits to the maximum extent permitted by law.
Scores derived from 62 enriched findings — same verbatim citations as below. AI-generated, not legal advice.
- Clay's terms explicitly protect your inputs from training use — the policy is affirmatively favorable on this point.
- Output ownership has conditions — review the commercial use and license carve-outs before building on these outputs.
- Data handling is conditional — 6 privacy or retention clauses warrant review before using Clay at scale.
Derived from AI-enriched analysis of the verified findings below — informational only, not legal advice.
How to read this page: Overall risk rates what Clay's own policy terms mean for your prompts, outputs, and data. The benchmark bands below grade those same verified terms relative to peers — a platform in a risky-by-default category can rate HIGH risk and still grade STRONG against its peer set. Both trace to the cited findings.
Policy benchmark
rubric v1.0 — how this is scoredBased on 129 verified, verbatim-cited findings below — read the citations.
Based on 166 verified, verbatim-cited findings below — read the citations.
Automated assessment against a published rubric — not legal advice.
Fully verified — complete core corpus captured and read in full.
- Terms of ServiceVerified - read in full - 76 citationsLast captured 2026-08-10
- Privacy PolicyVerified - read in full - 80 citationsLast captured 2026-08-10
Only citation-backed plan differences are shown here; absent cells mean AIRIN has not verified a tier-specific claim.
Clarifies that Clay does not claim ownership of uploaded data, does not share it with parties outside the uploading workspace and Clay team, does not use it for any purpose other than providing services to the uploading account, but reserves the right to use aggregated performance data to improve the product — establishing key restrictions on training and data use.
"Clay does not claim ownership of any data that you upload to Clay. Further, Clay does not make data uploaded by users available to anyone other than those using the Clay workspace of the uploading account and the Clay team. Clay does not us..."
Restricts Clay from making user-uploaded data available to anyone outside the uploading account's workspace and Clay team, and prohibits use of user-uploaded content for purposes other than providing services to the uploading account; permits use of aggregated performance data to improve the product — the data-sharing restriction is user-favorable.
"Clay does not claim ownership of any data that you upload to Clay. Further, Clay does not make data uploaded by users available to anyone other than those using the Clay workspace of the uploading account and the Clay team. Clay does not us..."
This segment defines the legal bases on which Clay processes personal information: legitimate business interests, contract performance, legal obligations, and consent.
" We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent. "
This segment grants users the right to know the business or commercial purpose for collecting or selling personal information, establishing a transparency right regarding commercial data use.
" the business or commercial purpose for collecting or selling personal information."
This segment establishes the legal bases for processing personal information collected via the Website and commits Clay to indicating specific grounds for each processing purpose, creating a transparency and accountability obligation.
" We use personal information collected via our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or p..."
This segment permits Clay to process and share personal data under four legal bases: consent, legitimate interests, contract performance, and legal obligations, specifying the conditions and scope of permissible data sharing with third parties.
" Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose. Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate ..."
This segment grants users the right to request deletion of their personal information and obligates the company to comply subject to legal exceptions, directly governing data retention and deletion obligations.
" Right to request deletion of the data - Request to delete You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, sub..."
Grants California residents the right under the Shine the Light law to request annual disclosure of personal information shared with third parties for direct marketing purposes, specifying the request procedure and frequency.
" California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal informat..."
Evidence appendix
Showing priority citations first. The full appendix is available for audit trails; not every citation is a severe risk.
"Clay is not responsible or liable for the deletion or accuracy of any content, including the content that you upload. This includes storage, transmission and receiving. Clay has the right to create reasonable limits on Clay’s use and storage of content, including reasonable limits on file size, storage space, or processing capacity. Clay will notify users in writing if they make any material changes that could potentially deny your access to your content."
Disclaims Clay's liability for deletion or accuracy of content and reserves Clay's right to impose reasonable storage and processing limits, while creating an obligation to notify users in writing of material changes affecting content access.
AI-generated interpretation, not legal advice.
"If you have a paid plan with Clay your subscription will continue for the duration laid out in your contract. Your contract will automatically renew at Clay’s most-up-to-date-rates when your subscription ends. If you’d like to opt-out of auto-renewal services you can do so by canceling your Clay subscription. You can cancel your subscription by emailing support@clay.run or in your Clay account."
This segment imposes obligations on paid subscribers regarding automatic renewal of subscriptions at Clay's most current rates, describes the opt-out procedure via cancellation, and establishes the mechanism for terminating auto-renewal, creating binding payment and renewal obligations differentiated by subscription tier.
AI-generated interpretation, not legal advice.
" Monitor, modify, translate, and reformat your content. (For example, so we can appropriately list your data in tables.)"
Grants Clay the right to monitor, modify, translate, and reformat user content as part of the license scope, permitting content manipulation necessary for service operation.
AI-generated interpretation, not legal advice.
"Your content is yours, but you give us a license to it when you use Clay. Your content may be protected by certain intellectual property rights. We don’t own those. But by using our services, you grant us a license—which is a form of permission—to do the following with your content, in accordance with applicable legal requirements, in connection with operating, developing, and improving our services: Use, copy, store, distribute, and communicate your content in manners consistent with your use of the services. (For example, so we can store and display your content in the Clay tables you create.)"
Grants Clay a license to use, copy, store, distribute, and communicate user content in manners consistent with the user's use of the services, confirming user ownership while specifying the scope of Clay's operational license.
AI-generated interpretation, not legal advice.
" Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice."
Explains that because no uniform DNT standard exists, the platform does not respond to DNT signals or equivalent mechanisms, qualifying any implied obligation to honor such signals and noting potential future compliance.
AI-generated interpretation, not legal advice.
"We won’t charge you a fee to use the basic functionality of our services, but you may be able to pay for additional features, usage and products. If you do agree to pay for additional features, usage or products you agree to pay your invoice on-time. You will also leave a credit card on file for Clay to charge. You agree to immediately notify Clay of any change in your billing address or the credit card. Clay reserves the right at any time to change its prices, charge for previously free Services and change its billing methods on a going forward basis, either immediately upon posting on the website or by e-mail delivery to you. Except as set forth in the Agreement, all fees are non-refundable. "
This segment establishes payment obligations for paid features, requires timely invoice payment and maintenance of a credit card on file, imposes an obligation to notify Clay of billing changes, and reserves Clay's right to change pricing and billing methods, creating enforceable financial obligations differentiated between free and paid tiers.
AI-generated interpretation, not legal advice.
" 17.3 Process Integrity You are responsible for obtaining and maintaining the necessary hardware, software, and connectivity for accessing the Services. Clay Labs has the right to review and monitor all use of the Services to ensure compliance with this Agreement."
This segment grants Clay Labs the right to review and monitor all use of the Services for compliance purposes, and places the obligation on users to obtain and maintain necessary hardware, software, and connectivity.
AI-generated interpretation, not legal advice.
"When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible."
Describes the procedural steps the platform will take when legitimate business need to process personal information ends—deletion, anonymization, or secure isolation in backup archives until deletion is possible.
AI-generated interpretation, not legal advice.
" Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with applicable legal requirements."
Describes the procedure upon account termination—deactivation or deletion from active databases—while establishing an exception permitting retention of certain data for fraud prevention, legal compliance, and enforcement of Terms of Use.
AI-generated interpretation, not legal advice.
" Our services include some content that belongs to us, such as our product, our website, and content written by us. You may use this content as permitted by these terms, but we retain all intellectual property rights in our content.We welcome feedback on our services. By sending us feedback, you grant us a non-exclusive, perpetual, irrevocable, transferable license to use the feedback and ideas generated from the feedback without any restrictions, attribution, or compensation to you."
Affirms Clay's ownership of its own content and intellectual property, permits user use only as allowed by the terms, and grants Clay a non-exclusive, perpetual, irrevocable, transferable license to use feedback and derived ideas without restriction, attribution, or compensation.
AI-generated interpretation, not legal advice.
" We may collect limited data from public databases, marketing partners, social media platforms, and other outside sources. "
This segment summarizes that Clay may collect limited data from public databases, marketing partners, social media platforms, and other outside sources, disclosing the scope of third-party data collection.
AI-generated interpretation, not legal advice.
" In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request."
This segment carves out an exception to the right to know and right to delete, stating the company is not obligated to provide or delete de-identified consumer information or re-identify data in response to consumer requests.
AI-generated interpretation, not legal advice.
"We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant Website. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party account provider. We recommend that you review their privacy notice to understand how they collect, use and share your personal information, and how you can set your privacy preferences on their sites and apps."
Restricts use of information received from social media providers to purposes described in the privacy notice, and disclaims responsibility for the third-party provider's own use of the user's personal information.
AI-generated interpretation, not legal advice.
"BESIDES THE TYPES OF LIABILITY WE CANNOT LIMIT BY LAW (AS DESCRIBED IN THIS SECTION), CLAY LIMITS OUR LIABILITY TO YOU TO THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID US IN THE THREE MONTHS BEFORE YOU FIRST ASSERT A CLAIM OR (B) $100 USD (OR THE EQUIVALENT IN YOUR LOCAL CURRENCY)."
Caps Clay's total liability to users at the greater of amounts paid in the three months prior to the first claim or $100 USD, establishing a quantitative ceiling on recoverable damages.
AI-generated interpretation, not legal advice.
"THE INFORMATION PRESENTED ON OR THROUGH THE SERVICES IS MADE AVAILABLE SOLELY FOR INFORMATIONAL PURPOSES. WE DO NOT CONFIRM THE ACCURACY, COMPLETENESS, OR USEFULNESS OF THE INFORMATION. ANY RELIANCE YOU PLACE ON SUCH INFORMATION IS SOLELY AT YOUR OWN RISK. IN COUNTRIES WHERE EXCLUSIONS OR LIMITATIONS OF LIABILITY ARE ALLOWED, NEITHER CLAY, ITS AFFILIATES, NOR OUR SUPPLIERS INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SERVICES WILL BE LIABLE, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOST PROFITS, LOST REVENUES, LOST SAVINGS, LOST BUSINESS OPPORTUNITY, LOSS OF DATA OR GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE, OR THE COST OF SUBSTITUTE SERVICES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, STATUTE, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT CLAY OR ITS SUPPLIERS HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY PROVIDED IN THESE TERMS IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE."
Disclaims accuracy and usefulness of information on the services, places reliance risk solely on the user, and excludes Clay's liability for incidental, special, exemplary, consequential damages, and lost profits to the maximum extent permitted by law.
AI-generated interpretation, not legal advice.
"THE EXCLUSIONS AND LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN CLAY AND YOU. THE LIMITATION OF LIABILITY DESCRIBED ABOVE SHALL APPLY FULLY TO RESIDENTS OF NEW JERSEY."
Characterizes the liability limitations as fundamental to the contractual bargain and explicitly extends the limitation of liability to residents of New Jersey, addressing a jurisdiction-specific enforceability concern.
AI-generated interpretation, not legal advice.
"No arbitration award or decision will have any preclusive effect as to issues or claims in any dispute with anyone who is not a named party to the arbitration. "
This segment restricts the preclusive effect of any arbitration award or decision, preventing it from being used as binding precedent against non-parties to the arbitration.
AI-generated interpretation, not legal advice.
"If you have a paid plan with Clay your subscription will continue for the duration laid out in your contract. Your contract will automatically renew at Clay’s most-up-to-date-rates when your subscription ends. If you’d like to opt-out of auto-renewal services you can do so by canceling your Clay subscription. You can cancel your subscription by emailing support@clay.run or in your Clay account."
This segment establishes obligations for paid-plan subscribers: the subscription continues for the contracted duration, auto-renews at current rates, and can be canceled by emailing support or through the account; it also identifies the procedure for opting out of auto-renewal.
AI-generated interpretation, not legal advice.
Common questions about Clay's policies
- Does Clay train its AI models on your data?
- No training on your content by default — based on 1 verified finding from Clay's published policy. Informational only, not legal advice.
- Who owns the content you create with Clay?
- You own your outputs — based on 2 verified findings from Clay's published policy. Informational only, not legal advice.
- Can you use Clay's output commercially?
- Commercial use allowed — based on 2 verified findings from Clay's published policy. Informational only, not legal advice.
Clause detail — protections, your obligations, and coverage
Every clause below is a verbatim quote from Clay's own published policy, read in full and linked to its exact location. Protections and user obligations are reported separately from risk because they are different kinds of clause — an obligation on you is not a risk to your data. Informational only, not legal advice.
✅ Protections found
29 verified clausesClauses in Clay's policies that work in your favour — commitments the platform made to you.
- Subprocessors & data sharingsale/sharing of personal data
“How do we use and share your personal information? More information about our data collection and sharing practices can be found in this privacy notice. You may contact us by email at privacy@clay.com , or by referring to the contact details at the bottom o…”
This segment describes how personal information is used and shared, references the privacy notice for detail, provides contact information for opt-out requests, and discloses that information may be shared with service p…
📍 Privacy Policy › “Participation in customer surveys or contests; and”Jump to exact text → - Governing law & disputesarbitration & class-action waiver
“The results of the Initial Test Cases resolved by a final arbitrator decision will then be given to a mediator who will try to facilitate a resolution of the remaining cases. After the results are provided to the mediator, the mediator and the parties will hav…”
This segment establishes the mediation procedure following resolution of Initial Test Cases, including a 90-day Mediation Period, and provides that parties may opt out of arbitration and proceed in court if mediation fai…
📍 Terms of Service › “Settling disputes between you and Clay”Jump to exact text → - Privacy & data use
“Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with inform…”
This segment describes the identity verification procedure the company follows upon receiving a privacy rights request, detailing how the company matches provided information to confirm the requester's identity.
📍 Privacy Policy › “Verification process”Jump to exact text → - Governing law & disputesarbitration & class-action waiver
“Additionally, disputes concerning patents, copyrights, moral rights, trademarks, and trade secrets and claims of piracy or unauthorized use of our services will not be subject to arbitration. Either party may also seek a declaratory judgment or other equitable…”
This segment carves out certain categories of disputes—including patent, copyright, trademark, and trade secret claims—from mandatory arbitration, and permits parties to seek declaratory or equitable relief in court with…
📍 Terms of Service › “Settling disputes between you and Clay”Jump to exact text → - Privacy & data usesale/sharing of personal data
“California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we discl…”
Grants California residents the right under the Shine the Light law to request annual disclosure of personal information shared with third parties for direct marketing purposes, specifying the request procedure and frequ…
📍 Privacy Policy › “In short”Jump to exact text → - Privacy & data usechildren's data
“We do not knowingly solicit data from or market to children under 18 years of age. By using the Website, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Website. If…”
Establishes the procedure for handling discovery of minor users' data—account deactivation, data deletion—and places a representation obligation on users to confirm they meet the age threshold, including parental consent…
- Designated security contact: privacy@clay.com
📍 Privacy Policy › “In short”Jump to exact text →
+ 23 more verified clauses of this kind on this platform, cited in full in the report.
📋 Rules you must follow
7 verified clausesWhat Clay requires of YOU. These are your obligations, not risks to your data or IP, so they are cited here and excluded from this platform's risk rating.
- Moderation & enforcement
“You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from Clay. Your privacy settings may also be affected by changes to the functionality of third-party sites…”
Allocates responsibility for account security and password secrecy to the user, and disclaims platform liability for third-party functionality or security measures affecting the user's privacy settings.
📍 Privacy Policy › “In short”Jump to exact text → - Moderation & enforcement
“Do not engage in activities that could damage or compromise the security of an account, network, or system. This includes using deceptive techniques to trick others into revealing sensitive information (phishing), using malicious software (malware), and floodi…”
Prohibits activities that damage or compromise account/network/system security, including phishing, malware deployment, and denial-of-service attacks, restricting harmful technical conduct by users.
📍 § 4 (User Responsibilities)Jump to exact text → - Moderation & enforcement
“If you are a Clay customer you will have the opportunity to join an optional Slack community of other Clay users. If you are a member of that community we expect you to treat others honestly and with respect. More specifically, while participating in any Clay…”
Imposes a behavioral obligation on Clay community members to treat others honestly and respectfully, setting the conduct standard for participation in the optional Slack community.
📍 § 4 (User Responsibilities)Jump to exact text → - Moderation & enforcement
“Do not use or attempt to use Clay to promote, coordinate, or execute financial scams. A financial scam is any intentionally deceptive act taken with the intent to receive an illegal, unethical, or otherwise dishonest gain.”
Prohibits use of Clay to promote, coordinate, or execute financial scams, restricting fraudulent commercial conduct on the platform.
📍 § 4 (User Responsibilities)Jump to exact text → - Commercial useconduct restrictions
“If you purchase credits from us ("Clay Credits"), you agree not to sell or transfer your Clay Credits to any other user without our prior written approval. You also agree not to re-sell any data you obtain from Clay.”
Prohibits the sale or transfer of Clay Credits and the resale of data obtained from Clay without prior written approval, restricting downstream commercial exploitation of platform resources.
📍 § 4 (User Responsibilities)Jump to exact text →
+ 2 more verified clauses of this kind on this platform, cited in full in the report.
What the policies actually cover
14 topics- Product telemetry & usage tracking4 clauses
- Advertising & tracking1 protective2 clauses
- Sale or sharing of personal data2 protective7 clauses
- Children's data2 protective3 clauses
- Government & law-enforcement disclosure2 clauses
- Does not train on your content1 protective1 clause
- Arbitration & class-action waiver2 protective16 clauses
- Damages & liability cap1 protective8 clauses
- Terms can change at any time1 protective5 clauses
- Deletion rights & post-termination survival2 protective6 clauses
- Auto-renewal & cancel window2 clauses
- Feedback ownership1 clause
- Breach-notification promises1 clause
- Conduct restrictions2 obligations2 clauses
96 further verified clauses are cited on this page but not yet assigned a topic.
Cross-clause notes
Two verified clauses intersect on the same subject matter: the Privacy Policy, Privacy Policy › “Account Information” addresses how long content is retained, and the Terms of Service, § 5 (Investigations) addresses use of content in connection with model training or service improvement. Both clauses are in force at the same time — read them together.
The Terms of Service, § 5 (Investigations) describes rights the platform takes in user content, and the Privacy Policy, Privacy Policy › “In short” describes disclosure of data to third parties or subprocessors. Both clauses are in force at the same time — read them together.
Verified retention clauses point in different directions: the Privacy Policy, Privacy Policy › “In short” describes broad or open-ended retention, while the Privacy Policy, Privacy Policy › “Account Information” describes deletion or erasure. Which clause controls in a given situation is not resolved by the documents' text alone — this is surfaced as an ambiguity, treated as Caution.
Automated cross-reference against the published rubric — not legal advice.
Clause intelligence
Canonical clauses and stance patterns extracted from the same gate-verified citations shown on this page.
The clause allows indefinite, perpetual, or necessity-based retention.
“When we say “your content” in these terms, we mean all the things you add (upload, share etc.) to our services ("User Content"). You retain ownership of your User Content. By submitting User Content, you grant Clay Labs a worldwide, non-exclusive (which means you can still license your content to others), royalty-free (which means there is no cost) transferable and perpetual license to use, reproduce, modify, adap...”Open source citation
The clause allows indefinite, perpetual, or necessity-based retention.
“Our services include some content that belongs to us, such as our product, our website, and content written by us. You may use this content as permitted by these terms, but we retain all intellectual property rights in our content.We welcome feedback on our services. By sending us feedback, you grant us a non-exclusive, perpetual, irrevocable, transferable license to use the feedback and ideas generated from the f...”Open source citation
The clause allows indefinite, perpetual, or necessity-based retention.
“We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.”Open source citation
The clause allows indefinite, perpetual, or necessity-based retention.
“Our services include some content that belongs to us, such as our product, our website, and content written by us. You may use this content as permitted by these terms, but we retain all intellectual property rights in our content.We welcome feedback on our services. By sending us feedback, you grant us a non-exclusive, perpetual, irrevocable, transferable license to use the feedback and ideas generated from the f...”Open source citation
The clause allows indefinite, perpetual, or necessity-based retention.
“When we say “your content” in these terms, we mean all the things you add (upload, share etc.) to our services ("User Content"). You retain ownership of your User Content. By submitting User Content, you grant Clay Labs a worldwide, non-exclusive (which means you can still license your content to others), royalty-free (which means there is no cost) transferable and perpetual license to use, reproduce, modify, adap...”Open source citation
Tier matrix
Plan-level conditions detected from citation-backed clauses. Empty tiers mean AIRIN has not captured decisive tier language yet.
| Tier | Surface | Verdict | Risk | Citations |
|---|---|---|---|---|
| All applicable tiers | data retention | conditional | MEDIUM | 11 |
| All applicable tiers | governing law disputes | conditional | MEDIUM | 32 |
| Free | data retention | conditional | MEDIUM | 5 |
| Standard | governing law disputes | conditional | MEDIUM | 2 |
Policy evolution
Open full timelineBefore/after stance changes across captured policy versions. When no material delta exists yet, AIRIN shows the latest citation-backed stance events instead.
Latest stance: sublicensable or transferable on data retention
“Our services include some content that belongs to us, such as our product, our website, and content written by us. You may use this content as permitted by these terms, but we retain all intellectual property rights in our content.We welcome feedback on our services. By sending us feedback, you grant us a non-exclusive, perpetual, irrevocable, transferable license to use the feedback and ideas generated from the feedback without any restrictions, attribution, or compensation to you.”Open timeline citation
Latest stance: arbitration or waiver on governing law disputes
“Bellwether proceedings are encouraged by courts and arbitration administrators when there are multiple disputes involving similar claims against the same or related parties. You and Clay agree to jointly ask the arbitrator to agree to the following procedures: The arbitrator will randomly assign sequential numbers to each of the claims included in a Mass Filing, after which the claims numbered 1-10 will be designated the “Initial Test Cases” and will proceed to arbitration. The Parties agree to decide on a single arbitrator for all Initial Test Cases and to consolidate the cases for pre-hearing procedures and the pre-hearing conference. Unless the claims are resolved in advance or the schedule is extended, the arbitrator will render final awards for the Initial Test Cases within 120 days of the initial pre-hearing conference. If fewer than 5 Initial Test Cases resolve without a final decision of the arbitrator because they are resolved in advance, cases will be selected in batches of 10 and will proceed to arbitration until at least 5 have been resolved by a final arbitrator decision. The arbitrator’s decisions for the Initial Test Cases shall be in writing and shall contain the essential findings and conclusions of fact and law upon which the arbitrator based the decision.”Open timeline citation
Latest stance: platform claims or reserves rights on data retention
“Our services include some content that belongs to us, such as our product, our website, and content written by us. You may use this content as permitted by these terms, but we retain all intellectual property rights in our content.We welcome feedback on our services. By sending us feedback, you grant us a non-exclusive, perpetual, irrevocable, transferable license to use the feedback and ideas generated from the feedback without any restrictions, attribution, or compensation to you.”Open timeline citation
Latest stance: arbitration or waiver on governing law disputes
“To provide notice to Clay, please send an email with the subject line “Arbitration Demand” to support@clay.run . If the amount in controversy does not exceed $10,000, and you do not seek injunctive or declaratory relief, then the arbitration will be conducted solely on the basis of documents you and Clay submit to the arbitrator, unless the arbitrator determines that a hearing is necessary. If the amount in controversy exceeds $10,000 or seeks declaratory or injunctive relief, either party may request (or the arbitrator may determine) to hold a hearing, which may be in-person, videoconference, or telephone conference.”Open timeline citation
Latest stance: arbitration or waiver on governing law disputes
“Mass filings. If, at any time, 30 or more similar demands for arbitration are asserted against Clay or related parties by the same or coordinated counsel or entities (“Mass Filing”), these additional rules will apply:”Open timeline citation
Latest stance: arbitration or waiver on governing law disputes
“Class waiver . IF YOU’RE A U.S. RESIDENT, EXCEPT AS PROVIDED HEREIN, YOU AND CLAY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN OUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING, UNLESS CLAY PROVIDES ITS CONSENT TO CONSOLIDATE IN WRITING. If this specific paragraph is found unenforceable, then the “Agreement to arbitrate” section will be null and void. If there is a final judicial determination that applicable law precludes enforcement of this paragraph’s limitations as to a particular remedy, then that remedy (and only that remedy) must be severed from the arbitration and may be sought in court. The parties agree, however, that any adjudication of remedies not subject to arbitration shall be stayed pending the outcome of any arbitrable claims and remedies. This subsection does not prevent you or Clay from participating in a class-wide settlement of claims.”Open timeline citation
Latest stance: arbitration or waiver on governing law disputes
“If your demand for arbitration is included in the Mass Filing, any statute of limitations applicable to your claims will remain tolled until your demand for arbitration is decided, withdrawn, or is settled. Other remedies . ARBITRATION MEANS THAT YOU WAIVE YOUR RIGHT TO A JURY TRIAL. In some instances, the costs of arbitration could exceed the costs of litigation and the right to discovery may be more limited in arbitration than in court. YOU HEREBY ACKNOWLEDGE AND AGREE THAT YOU AND CLAY ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY TO THE MAXIMUM EXTENT PERMITTED BY LAW. You may, in arbitration, seek any and all remedies otherwise available to you pursuant to your state’s law. Opt-out . You can decline this agreement to arbitrate by emailing an opt-out notice to support@clay.run within 30 days of January 23, 2024 or when you first register your Clay account, whichever is later, otherwise you shall be bound to arbitrate disputes in accordance with the terms of these paragraphs. If you opt out of these arbitration provisions, Clay also will not be bound by them. Exceptions . You or Clay may still pursue claims, if they qualify, in small claims court in New York, New York, or any U.S. county where you live or work. The small claims court, and not any arbitrator or AAA, shall have the exclusive authority to resolve disputes regarding whether a dispute is properly within the jurisdiction of a small claims court.”Open timeline citation
Latest stance: platform claims or reserves rights on moderation enforcement
“Clay has no obligation to pre-screen content, although we reserve the right to pre-screen, refuse or remove any content. By using Clay you consent to Clay monitoring the content you upload. If Clay decides to remove the data you’ve uploaded, we will notify you ten (10) business days’ prior in writing.”Open timeline citation
Capture recency
- Terms of Service:Last captured 2026-08-10· verified 2026-08-10
- Privacy Policy:Last captured 2026-08-10· verified 2026-08-10
Dates state when our pipeline captured and verified each document — not when the vendor last changed it. Documents are re-scanned on a recurring cadence; a document verified once says so until a re-scan confirms it again.
↑ 572 more findings this quarter vs last (707 vs 135). First scan: June 2026.
Compare and stack are saved in your browser. Open compare · View your stack. A correction triggers an automated re-read of Clay's policies — no human edits the data.
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Every finding above is a verbatim quote from Clay's own published policy, captured to an immutable snapshot and read in full through a two-gate verification pipeline. Confidence labels and any analysis are AI-generated and informational only — not legal advice.
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