Workflow & Automation · zoom.usZoom AI Companion
Graded against 804 verified platforms, from its own policy text. Automated assessment against a published rubric — not legal advice.
“You agree that Zoom may obtain and aggregate technical and other data about your and your End Users use of the Services and Software on a de-identified or anonymized basis (“ Aggregated Anonymous Data ”), and Zoom may use the Aggregated Anonymous Data in accordance with applicable Law, including to analyze, develop, improve, support, and operate the…”
Partially verified: Terms of Service assessed · Privacy Policy pending. Everything below comes only from what was read in full.
Watch: indemnity liability
Start here. These are the highest-risk verified clauses AIRIN found in the platform's own policy text.
This clause excludes Zoom's liability for special, incidental, indirect, consequential, exemplary, or punitive damages arising from the agreement or use of the services.
This clause excludes Zoom's liability for loss of business profits, business interruption, loss of business information, and loss of business opportunity.
This clause caps aggregate liability for all claims arising out of the agreement at the amount actually paid by the customer for the services in the twelve months preceding the event giving rise to the claims.
Scores derived from 53 enriched findings — same verbatim citations as below. AI-generated, not legal advice.
- Zoom AI Companion's terms explicitly protect your inputs from training use — the policy is affirmatively favorable on this point.
- Your outputs and prompts are explicitly yours — Zoom AI Companion's terms include affirmatively protective IP language.
- Data handling is conditional — 6 privacy or retention clauses warrant review before using Zoom AI Companion at scale.
Derived from AI-enriched analysis of the verified findings below — informational only, not legal advice.
How to read this page: Overall risk rates what Zoom AI Companion's own policy terms mean for your prompts, outputs, and data. The benchmark bands below grade those same verified terms relative to peers — a platform in a risky-by-default category can rate HIGH risk and still grade STRONG against its peer set. Both trace to the cited findings.
Policy benchmark
rubric v1.0 — how this is scoredBased on 202 verified, verbatim-cited findings below — read the citations.
privacy assessment pending — privacy policy not yet verified This lens receives a band only once its source document has been captured and read in full.
Know where this document lives? Point us to the URL or PDF and the pipeline will verify it.
Automated assessment against a published rubric — not legal advice.
Partially verified — Privacy Policy — Capture under review; Terms of Service — Verified (read in full, 134 findings). Findings below are from fully-read, verified documents only; remaining core documents are pending capture.
Needs review
A core policy document is captured but requires review before AIRIN can mark the corpus fully verified.
- Privacy PolicyCompleteness unconfirmed
- Terms of ServiceVerified - read in full - 134 citationsLast captured 2026-08-10
Only citation-backed plan differences are shown here; absent cells mean AIRIN has not verified a tier-specific claim.
This segment grants a limited, revocable, non-exclusive, non-transferable, royalty-free license to use Zoom Documentation solely for internal business purposes in connection with the Services during the subscription term, establishing the scope of the documentation license.
" 3.2 Documentation License . Subject to the terms and conditions in this Agreement, Zoom grants you a limited, revocable, non-exclusive, non-transferable, non-assignable, non-sublicensable, and royalty-free license for you to use Zoom-provi..."
The clause grants Zoom extraordinarily broad unilateral termination and suspension rights: (1) immediate termination/suspension for any breach of any referenced policy (which can be modified unilaterally per §15.2), and (2) termination for any or no reason at all. The 'any reason or no reason' termination right, combined with the ability to modify policies without notice (§15.2), creates significant user-side risk of arbitrary service loss.
"Notwithstanding anything to the contrary herein, if you fail to comply with any provision of this Agreement or any referenced policies, guides, notices, or statements, Zoom may (i) immediately suspend your access to the Services, or (ii) te..."
This segment establishes that Zoom is not required to provide new Services under an Order Form until all outstanding balances are paid in full, creating a payment prerequisite and referencing other payment-related provisions.
" 2.3 Outstanding Balance; Late Payment . Without limiting our rights in this Agreement, including Sections 12.7 and 14.3 , you acknowledge that Zoom is not required to provide any new Services set forth in an Order Form until all outstandin..."
Establishes the procedure for determining the customer's tax location based on their 'Sold To' address derived from Customer Data, and grants Zoom the right to cross-reference and correct inaccurate location information and charge outstanding Taxes accordingly.
" 13.6 Tax Determination . Tax determination is principally based on the location where you have established your business based on your Customer Data, or if you are an individual, where you permanently reside. This location will be defined ..."
Grants the customer the right to terminate their account and Services, specifying the effective date of termination, required notice procedures, and the right to terminate for Zoom's material uncured breach.
" 14.2 Customer Termination . You may find information on how to terminate your account and Services located here . If you have subscribed to one or more Services for a specific term, such termination will be effective as to each such Servic..."
Obligates the customer to cease use of Services upon termination and to remain liable for all accrued Charges, while granting Zoom the right to retain previously paid Charges and specifying ongoing payment obligations during suspension.
" 14.4 Effect of Termination or Suspension . Upon any termination of this Agreement, you must cease any further use of the Services and Software, except for any access rights granted in Section 14.5. No expiration or termination of this Agre..."
This clause incorporates by reference multiple Zoom policies and guides including the Acceptable Use Guidelines, phone policies, emergency calling notices, and Government Requests Guide, and obligates users and End Users to comply with these policies as a condition of using the Services.
" 31.2 Guides, Notices, and Other Policies . You consent to and agree to our applicable guides, statements, notices, and policies located at zoom.us/legal , including our Zoom Phone Acceptable Use Policy , Zoom Phone Numbering Policy , Accep..."
Establishes Zoom's right to provide standard support and updates at no additional cost, while also reserving the right to modify standard support, charge for it, or charge for updates, creating tier-relevant distinctions in service entitlements.
" 12.6 Support Services and Updates . Zoom will provide, at no additional costs, (i) standard support as set forth in our then-current Documentation (see Zoom Help Center ), and (ii) standard updates to the Services and Software that are mad..."
Clause B invalidates pre-arbitration demands made on behalf of multiple individuals, directly conflicting with Clause A's description of a process for handling 'Mass Filings' within arbitration.
" All parties agree that arbitration demands are of a “substantially similar nature” if they arise out of or relate to the same event or factual scenario and raise the same or similar legal issues and seek the same or similar relief. Any party may request that the arbitration provider appoint a sole standing administrative arbitrator (“ Administrative Arbitrator ”) to determine threshold questions such as (i) whether the Bellwether Arbitration process is applicable or enforceable, (ii) whether particular demand(s) are part of a Mass Filing, and (iii) whether demands within a Mass Filing were filed in accordance with this Agreement, including Section 27.3. In an effort to expedite resolution of any such dispute by the Administrative Arbitrator, the parties agree that the Administrative Arbitrator may set forth such procedures as are necessary to resolve any disputes promptly. The Administrative Arbitrator’s costs shall be paid by Zoom."
" 27.3 Informal Dispute Resolution First . We want to address any Disputes without needing arbitration. If you have a Dispute with Zoom, prior to initiating arbitration, you agree to mail an individualized request (“ Pre-Arbitration Demand ”) to ATTN: Litigation Department, Zoom Communications, Inc., 55 Almaden Blvd., San Jose, CA 95113 so that we can work together to resolve the Dispute. A Pre-Arbitration Demand is only valid when it pertains to, and is on behalf of, a single individual. A Pre-Arbitration Demand brought on behalf of multiple individuals is invalid as to all. The Pre-Arbitration Demand must include: (i) your name, telephone number, mailing address, and email address associated with your account; (ii) the name, telephone number, mailing address and email address of your counsel, if any; (iii) a description of your Dispute; and (iv) your signature. Likewise, if Zoom has a Dispute with you, Zoom will send an email with its individualized Pre-Arbitration Demand, including the requirements listed above, to the email address associated with your Zoom account. If the Dispute is not resolved within sixty (60) calendar days of when either you or Zoom submitted a Pre-Arbitration Demand, an arbitration can be brought. If you or Zoom have a Dispute involving claims under the exception to arbitration in Section 27.2(2), then this Section 27.3 does not apply to such Dispute. You agree that compliance with this Section 27.3 is a condition precedent to commencing arbitration, and that the arbitrator shall dismiss any arbitration filed without fully and completely complying with these informal dispute resolution procedures."
Within one document
Evidence appendix
Showing priority citations first. The full appendix is available for audit trails; not every citation is a severe risk.
" 12.2 Non-Cancelable and Non-Refundable Charges . You agree that all payments are non-cancelable for the Initial Subscription Term or the then-current Renewal Term, as applicable, and are final and non-refundable, unless otherwise agreed to by Zoom, required by Law, or set forth in your Order Form."
Restricts the customer's ability to cancel or obtain refunds on payments during the Initial Subscription Term or Renewal Term, establishing non-cancelable and non-refundable payment terms except under specified conditions.
AI-generated interpretation, not legal advice.
" You agree to not, and to not permit any End User to, post, modify, distribute, or reproduce in any way in connection with your or your End Users’ use of the Services or Software any copyrighted material, trademarks, or other proprietary material that may infringe, misappropriate, or otherwise violate another’s Proprietary Rights without obtaining the prior written consent of the owner of the Proprietary Rights. You represent and warrant that you are either the author of all Customer Content to be provided under this Agreement or have obtained and hold all rights necessary to provide such Customer Content and receive all Customer Content in the form provided by Zoom, in connection with your or your End Users’ use of the Services or Software. Zoom may deny access to the Services to any End User who is alleged to infringe another person’s Proprietary Rights and may remove any stored Customer Content upon Zoom’s receipt of notice by the Proprietary Rights owner (e.g., a takedown request). Without limiting the foregoing, if you believe that any of your Proprietary Rights have been infringed in connection with the Services, notify Zoom as specified here ."
This clause restricts customers and end users from posting, modifying, distributing, or reproducing copyrighted material or trademarks without prior written consent of rights owners, and requires the customer to represent and warrant that they hold all necessary rights to Customer Content submitted under the agreement.
AI-generated interpretation, not legal advice.
" You are responsible for compliance with all Laws governing the monitoring or recording of conversations as the Host or Phone Host. A Host or Phone Host can choose to record, for example, meetings, webinars, or a phone call. By using the Services, you authorize Zoom to store recordings. You will receive a notification (visual or otherwise) when recording is enabled. If you do not consent to being recorded, you can choose to leave the recorded session."
This segment imposes compliance obligations on Hosts regarding recording laws, grants Zoom authorization to store recordings through the user's acceptance of the Services, and establishes a consent-notification mechanism allowing non-consenting participants to leave recorded sessions.
AI-generated interpretation, not legal advice.
" 10.5 Service Generated Data . Telemetry data, product usage data, diagnostic data, and similar data that Zoom collects or generates in connection with your or your End Users’ use of the Services or Software are referred to as Service Generated Data. Zoom owns all rights, title, and interest in and to Service Generated Data ."
This segment defines 'Service Generated Data' as telemetry, usage, and diagnostic data collected by Zoom, and vests all rights, title, and interest in that data exclusively in Zoom, establishing Zoom's ownership of platform-generated operational data distinct from Customer Content.
AI-generated interpretation, not legal advice.
" 12.8 Billing Communications . You agree that Zoom may contact you via email or otherwise at any time with information relevant to your use of the Services, including billing communications, regardless of whether you have opted out of receiving marketing communications or notices."
Grants Zoom permission to contact the customer via email at any time with billing and service-related communications, regardless of marketing opt-out preferences, constituting a communications consent obligation.
AI-generated interpretation, not legal advice.
" You agree that Zoom may obtain and aggregate technical and other data about your and your End Users use of the Services and Software on a de-identified or anonymized basis (“ Aggregated Anonymous Data ”), and Zoom may use the Aggregated Anonymous Data in accordance with applicable Law, including to analyze, develop, improve, support, and operate the Services and Software provided to you or other unrelated customers, during and after the term of this Agreement, including to generate industry benchmarks or best practices guidance, recommendations, or similar reports."
This clause grants Zoom the right to collect and aggregate de-identified or anonymized data from users' and End Users' use of the Services and Software, and permits Zoom to use such Aggregated Anonymous Data to analyze, develop, improve, and operate the Services, generate benchmarks, and support other customers, during and after the term of the Agreement.
AI-generated interpretation, not legal advice.
" 2.3 Outstanding Balance; Late Payment . Without limiting our rights in this Agreement, including Sections 12.7 and 14.3 , you acknowledge that Zoom is not required to provide any new Services set forth in an Order Form until all outstanding balances due and owing for existing Services are paid in full."
This segment establishes that Zoom is not required to provide new Services under an Order Form until all outstanding balances are paid in full, creating a payment prerequisite and referencing other payment-related provisions.
AI-generated interpretation, not legal advice.
" 12.3 Changes to Pricing . Zoom may change prices for the Services at any time, in its sole discretion. For changes to your Charges, Zoom will provide you with not less than (i) thirty (30) calendar days prior notice, or (ii) the time period prescribed by applicable Law (each, (i) and (ii), a “ Rate Change Notice ”). Unless prohibited by the terms of your Order Form, any changes to your Charges will be effective upon the commencement of your next Renewal Term or other date calculated in accordance with applicable Law. If you seek to terminate or modify the Services affected by a Rate Change Notice, then you must terminate or modify your affected Services within the applicable Rate Change Notice time period. If you do not terminate or modify the affected Services within the applicable Rate Change Notice time period, then you shall be deemed to have automatically accepted the change to your Charges, unless your affirmative, express consent to such change is required under applicable Law. If required by applicable Law, we will remind you of your termination and modification right, any applicable time-period, and the consequences of not terminating."
Grants Zoom the right to change pricing at any time in its sole discretion, subject to a minimum notice period before changes take effect, and addresses the customer's rights if they wish to terminate in response to a rate change.
AI-generated interpretation, not legal advice.
" 12.7 Termination or Suspension for Nonpayment . Without limiting our rights in any other section of this Agreement, including 14.3, if any failure to pay Charges continues for five (5) calendar days following the due date, Zoom may terminate, suspend, or disconnect your Services immediately and without prior notice."
Grants Zoom the right to immediately terminate, suspend, or disconnect Services without prior notice if payment failure continues for five calendar days after the due date, establishing a specific enforcement remedy for nonpayment.
AI-generated interpretation, not legal advice.
" 13.1 Taxes and Fees . Unless otherwise expressly specified by Zoom as required by applicable Law, all prices shown by Zoom and Charges for the Services on your account are exclusive of Taxes and Fees. Where applicable, Taxes and Fees will be charged on the invoices issued by Zoom in accordance with applicable Laws. Zoom, in its sole discretion, will (i) calculate the amount of Taxes and Fees due, and (ii) change such amounts without notice to you."
Establishes that all prices are exclusive of Taxes and Fees, obligates customers to pay applicable Taxes and Fees as charged by Zoom, and grants Zoom discretion to calculate and modify tax amounts without notice.
AI-generated interpretation, not legal advice.
" 14.4 Effect of Termination or Suspension . Upon any termination of this Agreement, you must cease any further use of the Services and Software, except for any access rights granted in Section 14.5. No expiration or termination of this Agreement will affect your obligation to pay all Charges that may have become due before such expiration or termination, including that Zoom may retain any Charges previously paid by you if this Agreement is terminated, unless prohibited by applicable Law. If your Services are suspended for your failure to comply with this Agreement, you will be liable for all Charges due and owing during the period of suspension."
Obligates the customer to cease use of Services upon termination and to remain liable for all accrued Charges, while granting Zoom the right to retain previously paid Charges and specifying ongoing payment obligations during suspension.
AI-generated interpretation, not legal advice.
" 12.4 Promotional Rates and Discounts . Prices specified in an Order Form may include a promotional rate, discount, sale, or special offer, which may be temporary and may expire (i) per the terms of the offer, or (ii) upon the commencement of a Renewal Term. The expiration of the discount or promotional pricing may expire without additional notice to you, unless specified in an Order Form or as required by applicable Law. Zoom reserves the right to discontinue or modify any promotion, discount, sale, or special offer in its sole discretion."
Clarifies that promotional rates and discounts are temporary and may expire without additional notice, and reserves Zoom's right to discontinue or modify any promotion in its sole discretion.
AI-generated interpretation, not legal advice.
" 2.2 Minimum Commitment . You will maintain your minimum quantity of the Services set forth on your Order Form for the duration of the applicable Initial Subscription Term or then-current Renewal Term. Any timely and contractually available modification to the Services set forth on your Order Form will be effective only upon the commencement of your next Renewal Term, unless you request an increase in the Services, which will take effect as indicated in the applicable Order Form."
This segment obligates the user to maintain a minimum quantity of Services for the Initial Subscription Term or Renewal Term, and specifies that modifications to Services are effective only at the next Renewal Term unless an increase is requested, governing subscription commitment levels.
AI-generated interpretation, not legal advice.
" 14.1 Term; Automatic Renewal . Each Order Form will specify your Initial Subscription Term and any applicable Renewal Term for the Services. Unless your Order Form expressly states otherwise or applicable Law prohibits automatic renewal, each Renewal Term for the Services will begin automatically at the end of the then-current Initial Subscription Term or Renewal Term, as the case may be, unless either party provides written notice of termination or modification of the Services provided under such Order Form (i) at least thirty (30) calendar days prior to the commencement of the next Renewal Term, or (ii) within the notice period required by applicable Law (collectively, (i) and (ii), the “ Renewal Notice Period ”). In order to terminate or modify the affected Services, you must provide notice to Zoom, via the billing portal (if available for your account) or in an email to renewals@zoom.us, in accordance with the Renewal Notice Period. Any statutory rights you may have under the applicable Laws to terminate your Services at an earlier time during the Initial Subscription Term or any given Renewal Term remains unaffected by this clause, and, if required by applicable Law, we will send you a reminder notice prior to the commencement date of the Renewal Term (and in accordance with the notice periods specified in this Agreement or other such deadline set by applicable Law that may apply to you) reminding you of your right to terminate the affected Services and how to do so."
Establishes the procedure for automatic renewal of subscription terms, specifying required notice periods and conditions for termination or modification, and defines how Renewal Terms commence.
AI-generated interpretation, not legal advice.
" You are solely responsible for your and your End Users’ compliance with all Laws that apply to your and your End Users’ access to and use of the Services and Software, including Laws requiring you to provide proper End User notifications and to obtain proper End User consents, which may be necessary to allow Zoom and Zoom’s authorized third parties to access, use, and share Customer Content. You shall comply with, and ensure that all End Users comply with, all applicable Laws in connection with your obligations under this Agreement, including access to and use of the Services and Software."
This segment obligates the user to ensure compliance with all applicable Laws governing use of the Services, including obtaining necessary End User consents and providing required notices to enable Zoom and authorized third parties to access and use Customer Content lawfully.
AI-generated interpretation, not legal advice.
" 12.5 Collection of Charges . You agree that if Zoom is unable to collect the Charges for the Services through your Payment Method, Zoom may, to the extent not prohibited by applicable Law, take any other steps it deems necessary to collect such Charges from you and that you will be responsible for all costs and expenses incurred by Zoom in connection with such collection activity, including collection fees, court costs, and attorneys’ fees. You further agree that, to the extent not prohibited by applicable Law, Zoom may collect interest at the lesser of 1.5% per month or the highest amount permitted by Law on any Charges not paid when due."
Grants Zoom the remedy of taking additional collection steps and recovering collection costs, court costs, and attorneys' fees—plus interest—if the customer fails to pay Charges through their Payment Method.
AI-generated interpretation, not legal advice.
" 13.4 Payment of Taxes and Withholding . You will pay Zoom, and you are solely responsible for, any applicable Taxes and Fees. All payments made by you to us under this Agreement will be made free and clear of any deduction or withholding Taxes and Fees, as may be required by applicable Law. If any such deduction or withholding Taxes and Fees (including domestic or cross-border withholding taxes) are required on any payment, you will pay such additional amounts as necessary, such that the net amount received by us is equal to the amount then due and payable under this Agreement. We will provide you with such tax forms as reasonably requested in order to reduce or eliminate the amount of any withholding or deduction for taxes in respect of payments made under this Agreement. You also agree to provide Zoom with withholding tax certificates, upon Zoom’s request, to the extent a withholding certificate is required to be sent to Zoom under applicable Law, and you agree that Zoom may provide your withholding tax certificate to the appropriate taxing authority without further notice to you."
Places sole responsibility on the customer for all applicable Taxes and Fees, requires payments to be made free of withholding deductions, and obligates the customer to gross up payments so Zoom receives the full contracted amount net of any withholding.
AI-generated interpretation, not legal advice.
"Zoom may deny access to the Services to any End User who is alleged to infringe another person’s Proprietary Rights and may remove any stored Customer Content upon Zoom’s receipt of notice by the Proprietary Rights owner (e.g., a takedown request"
Zoom has broad unilateral discretion to deny service and delete content upon receipt of a takedown notice, even before any finding of actual infringement. This creates significant enforcement risk for users who may face false or disputed claims.
AI-generated interpretation, not legal advice.
Common questions about Zoom AI Companion's policies
- Does Zoom AI Companion train its AI models on your data?
- No training on your content by default — based on 2 verified findings from Zoom AI Companion's published policy. Informational only, not legal advice.
- Can you use Zoom AI Companion's output commercially?
- Commercial use allowed — based on 1 verified finding from Zoom AI Companion's published policy. Informational only, not legal advice.
Clause detail — protections, your obligations, and coverage
Every clause below is a verbatim quote from Zoom AI Companion's own published policy, read in full and linked to its exact location. Protections and user obligations are reported separately from risk because they are different kinds of clause — an obligation on you is not a risk to your data. Informational only, not legal advice.
✅ Protections found
19 verified clausesClauses in Zoom AI Companion's policies that work in your favour — commitments the platform made to you.
- Tier differences
“This Section 30 applies if you are a governmental or public entity, including the U.S. federal government or any agency or instrument of any federal, state, or local governmental entity. The Software is “commercial computer software” and the Services are “comm…”
This clause defines the scope of Section 30 applicability to governmental entities, characterizes the Software and Services as 'commercial computer software' and 'commercial services' under specific federal regulations,…
Location: exact-text link only — source has no section structureJump to exact text → - Governing law & disputesarbitration & class-action waiver
“27.11 Opt-Out . You may reject this Arbitration Agreement and opt out of arbitration by sending an email to opt-out@zoom.us within (i) thirty (30) calendar days of April 1, 2023 if you are an existing user, or (ii) thirty (30) calendar days of the date you cre…”
This clause grants users the right to opt out of the Arbitration Agreement by sending an email within 30 days, specifying individualized notice requirements and invalidating any opt-out purporting to cover multiple parti…
Location: exact-text link only — source has no section structureJump to exact text → - Moderation & enforcementterms can change anytime
“12.3 Changes to Pricing . Zoom may change prices for the Services at any time, in its sole discretion. For changes to your Charges, Zoom will provide you with not less than (i) thirty (30) calendar days prior notice, or (ii) the time period prescribed by appli…”
Grants Zoom the right to change pricing at any time in its sole discretion, subject to a minimum notice period before changes take effect, and addresses the customer's rights if they wish to terminate in response to a ra…
- Terms changes: advance notice promised
Location: exact-text link only — source has no section structureJump to exact text → - Moderation & enforcementterms can change anytime
“15.1 General Changes . Zoom may make modifications, deletions, and additions to this Agreement (“ Changes ”) from time to time in accordance with this Section 15.1. Changes to these Terms of Service will be posted here or in our Service Description located her…”
Establishes the procedure by which Zoom may make modifications to the Terms of Service, specifying how changes are posted, effective dates are indicated, and the customer's responsibility to review updates, while clarify…
- Terms changes: advance notice promised
Location: exact-text link only — source has no section structureJump to exact text → - Confidentiality
“17.3 Obligation of Confidentiality . You and Zoom shall take reasonable steps to maintain the confidentiality of each other’s Confidential Information using measures that are at least as protective as those taken to protect its own information of a similar sen…”
Imposes a mutual obligation on both parties to maintain the confidentiality of the other's Confidential Information using at least a reasonable standard of care, and restricts disclosure to employees, advisors, and attor…
Location: exact-text link only — source has no section structureJump to exact text → - Moderation & enforcement
“14.2 Customer Termination . You may find information on how to terminate your account and Services located here . If you have subscribed to one or more Services for a specific term, such termination will be effective as to each such Service on the last day of…”
Grants the customer the right to terminate their account and Services, specifying the effective date of termination, required notice procedures, and the right to terminate for Zoom's material uncured breach.
Location: exact-text link only — source has no section structureJump to exact text →
+ 13 more verified clauses of this kind on this platform, cited in full in the report.
📋 Rules you must follow
6 verified clausesWhat Zoom AI Companion requires of YOU. These are your obligations, not risks to your data or IP, so they are cited here and excluded from this platform's risk rating.
- Moderation & enforcementconduct restrictions
“You agree that you will not, and will not permit any End Users to, directly or indirectly: (i) use the Services or Software in violation of our Acceptable Use Guidelines (which are hereby incorporated into this Agreement); (ii) modify, customize, disassemble,…”
This segment enumerates a broad set of prohibited uses including violations of Acceptable Use Guidelines, reverse engineering, and harmful technical activities, restricting both the user and End Users from engaging in sp…
Location: exact-text link only — source has no section structureJump to exact text → - Moderation & enforcementconduct restrictions
“You acknowledge that the Services and Software, or a portion thereof, are subject to the Export Administration Regulations, 15 C.F.R. Parts 730-774 of the United States, and may be subject to other applicable country export control and trade sanctions Laws, in…”
This clause establishes obligations on the customer to acknowledge that the services and software are subject to U.S. Export Administration Regulations and other export control and sanctions laws, and places compliance o…
Location: exact-text link only — source has no section structureJump to exact text → - Moderation & enforcementconduct restrictions
“does or is intended to harm or extract information or data from other hardware, software, networks, or other users of the Services or Software; (x) engage in any activity or use the Services, Software, or your account in any manner that could damage, disable,…”
This segment continues the prohibited uses list, restricting activities that could harm systems or other users, interfere with Services infrastructure, or violate applicable laws including anti-spam and export control re…
Location: exact-text link only — source has no section structureJump to exact text → - Moderation & enforcement
“Department of the Treasury’s Specially Designated Nationals and Blocked Persons List or Foreign Sanctions Evaders Lists or any similar applicable list maintained by a country’s regulatory authority; and (c) are not persons on, affiliates of persons on, the U.S…”
This clause restricts customers and end users from using the services if they appear on U.S. Specially Designated Nationals, Denied Persons, Entity, or Unverified Lists, and restricts military end users in specified coun…
Location: exact-text link only — source has no section structureJump to exact text → - Moderation & enforcementconduct restrictions
“1.2 Prohibition on Sharing . You may not share an account, Host rights, or any other user rights with any other individual, unless otherwise expressly pre-approved by Zoom in writing. You may not share any login credentials or passwords regarding the foregoing…”
This segment restricts the sharing of accounts, Host rights, login credentials, and passwords, and prohibits assignment or transfer of user rights without prior written approval from Zoom, making access rights personal a…
Location: exact-text link only — source has no section structureJump to exact text →
+ 1 more verified clause of this kind on this platform, cited in full in the report.
What the policies actually cover
13 topics- Product telemetry & usage tracking3 clauses
- Children's data2 clauses
- Government & law-enforcement disclosure4 clauses
- Does not train on your content2 protective2 clauses
- Arbitration & class-action waiver2 protective14 clauses
- Damages & liability cap1 protective12 clauses
- Indemnity direction1 clause
- Terms can change at any time2 protective10 clauses
- Deletion rights & post-termination survival2 protective2 clauses
- Auto-renewal & cancel window3 clauses
- Feedback ownership1 clause
- Breach-notification promises1 protective1 clause
- Conduct restrictions5 obligations5 clauses
74 further verified clauses are cited on this page but not yet assigned a topic.
Cross-clause notes
Two verified clauses intersect on the same subject matter: the Terms of Service addresses how long content is retained, and the Terms of Service addresses use of content in connection with model training or service improvement. Both clauses are in force at the same time — read them together.
The Terms of Service describes rights the platform takes in user content, and the Terms of Service describes disclosure of data to third parties or subprocessors. Both clauses are in force at the same time — read them together.
Automated cross-reference against the published rubric — not legal advice.
Clause intelligence
Canonical clauses and stance patterns extracted from the same gate-verified citations shown on this page.
The clause provides a deletion or time-bounded retention path.
“14.5 Deletion and Access to Customer Content After Termination . For thirty (30) calendar days following expiration or termination of this Agreement, Zoom will provide you access to retrieve your Customer Content, after which time your Customer Content will be deleted according to applicable Law, this Agreement, and our regularly scheduled deletion protocols, policies, and procedures. All access during the period ...”Open source citation
The clause provides a deletion or time-bounded retention path.
“14.5 Deletion and Access to Customer Content After Termination . For thirty (30) calendar days following expiration or termination of this Agreement, Zoom will provide you access to retrieve your Customer Content, after which time your Customer Content will be deleted according to applicable Law, this Agreement, and our regularly scheduled deletion protocols, policies, and procedures. All access during the period ...”Open source citation
The clause provides a deletion or time-bounded retention path.
“14.5 Deletion and Access to Customer Content After Termination . For thirty (30) calendar days following expiration or termination of this Agreement, Zoom will provide you access to retrieve your Customer Content, after which time your Customer Content will be deleted according to applicable Law, this Agreement, and our regularly scheduled deletion protocols, policies, and procedures. All access during the period ...”Open source citation
The clause imposes arbitration, class-action waiver, or jury-trial waiver terms.
“Following resolution of the Bellwether Arbitrations, the parties agree to engage in a global mediation of all remaining arbitration demands comprising the Mass Filing (“ Global Mediation ”). The Global Mediation shall be administered by the arbitration provider administering the Bellwether Arbitrations. If the parties are unable to resolve the remaining demands for arbitration comprising the Mass Filin...”Open source citation
The clause imposes arbitration, class-action waiver, or jury-trial waiver terms.
“27.12 Severability . Except as provided in Section 27.6 above, if any provision of this Arbitration Agreement is found to be illegal or unenforceable, then that provision will be severed; however, the remaining provisions shall still apply and shall be interpreted to achieve the closest possible intent to the original intent of this section, inclusive of the severed provision.”Open source citation
Tier matrix
Plan-level conditions detected from citation-backed clauses. Empty tiers mean AIRIN has not captured decisive tier language yet.
| Tier | Surface | Verdict | Risk | Citations |
|---|---|---|---|---|
| All applicable tiers | data retention | improves | LOW | 3 |
| All applicable tiers | governing law disputes | conditional | MEDIUM | 45 |
| Government | governing law disputes | conditional | MEDIUM | 1 |
| Pro / Paid | governing law disputes | conditional | MEDIUM | 1 |
Policy evolution
Open full timelineBefore/after stance changes across captured policy versions. When no material delta exists yet, AIRIN shows the latest citation-backed stance events instead.
legal burden changed from medium/indemnity to medium/liability limited.
“To the extent not prohibited by applicable Law, you agree to indemnify, defend, and hold Zoom and its affiliates and each of our licensors and suppliers (“ Indemnified Parties ”) harmless, including any officers, directors, employees, shareholders, members, consultants, and agents of the Indemnified Parties, from any third party allegation, claim, proceeding, liability, damage, or cost (including reasonable attorneys’ fees) arising out of or related to (i) your or your End User’s use of the Services or Software, (ii) your or your End User’s breach of this Agreement or violation of applicable Law, (iii) your or your End User’s infringement or violation of any Proprietary Rights or other right of any person or entity, (iv) your relationship with your End User or any dispute between you and your End User, or (v) a personal injury or property damage to a third party relating to your or your End User’s acts or omissions.”Before citation
“33.10 Survival . All sections of this Agreement which, by their nature should survive termination or expiration, will survive, including sections pertaining to confidential information, Zoom’s Proprietary Rights, license rights granted by you to Zoom, payment obligations, warranty disclaimers, indemnification, arbitration, and the limitation on liability.”After citation
Latest stance: arbitration or waiver on governing law disputes
“27.1 Covered Disputes . You and Zoom agree that any dispute or claim between you and Zoom arising out of or relating to this Agreement or the Services (a “ Dispute ”), including any related software, hardware, integrations, advertising or marketing communications, your account, or any aspects of your relationship or transactions with Zoom, will be resolved by binding arbitration, rather than in court. For purposes of this Arbitration Agreement, a Dispute will also include disputes that arose or involve facts occurring before the existence of this or any prior versions of this Agreement as well as claims that may arise after the termination of this Agreement. LAWSUITS AND ARBITRATIONS HAVE BEEN FILED, OR MAY BE FILED IN THE FUTURE, WHICH COULD AFFECT YOU. YOUR AGREEMENT TO THIS ARBITRATION AGREEMENT COULD AFFECT YOUR PARTICIPATION IN THOSE ACTIONS.”Open timeline citation
Latest stance: arbitration or waiver on governing law disputes
“27.11 Opt-Out . You may reject this Arbitration Agreement and opt out of arbitration by sending an email to opt-out@zoom.us within (i) thirty (30) calendar days of April 1, 2023 if you are an existing user, or (ii) thirty (30) calendar days of the date you created your account if you are a new user. Your opt-out notice must be individualized and must be sent from the email address associated with your individual Zoom account. An opt-out notice that purports to opt out multiple parties will be invalid as to all such parties. No individual (or their agent or representative) may effectuate an opt out on behalf of other individuals. Your notice to opt-out must include your first and last name, address, the email address associated with your Zoom account, and an unequivocal statement that you decline this Arbitration Agreement. If you do decide to opt out, that opt out will apply to this Arbitration Agreement and all previous versions thereof, and neither party will have the right to compel the other to arbitrate any Dispute. However, all other parts of this Arbitration Agreement will continue to apply to you, and opting out of this Arbitration Agreement has no effect on any other arbitration agreements that you may enter into in the future with us.”Open timeline citation
Latest stance: arbitration or waiver on governing law disputes
“15.1 General Changes . Zoom may make modifications, deletions, and additions to this Agreement (“ Changes ”) from time to time in accordance with this Section 15.1. Changes to these Terms of Service will be posted here or in our Service Description located here , which you should regularly check for the most recent version and also save the most up to date version in your files. When Changes are made, Zoom will indicate the effective date of the Changes at the top of the Terms of Service located here or in our Service Description located here . Changes to this Agreement do not create a renewed opportunity to opt out of arbitration (if applicable). If you continue to use the Services after the effective date of the Changes, then you agree to the revised terms and conditions. In some instances, Zoom may notify you of a Change and also may request express confirmation of your consent to a Change. If a Change requires a specific notice pursuant to applicable Law, Zoom will provide you with such notice in the manner prescribed by applicable Law, together with any required notification of your rights.”Open timeline citation
Latest stance: arbitration or waiver on governing law disputes
“27. DISPUTE RESOLUTION, ARBITRATION AGREEMENT, AND CLASS ACTION WAIVER”Open timeline citation
Capture recency
- Privacy Policy:Last captured 2026-08-10· verified 2026-08-10
- Terms of Service:Last captured 2026-08-10· verified 2026-08-10
Dates state when our pipeline captured and verified each document — not when the vendor last changed it. Documents are re-scanned on a recurring cadence; a document verified once says so until a re-scan confirms it again.
Same number of findings this quarter vs last (199 vs 199). First scan: June 2026.
Compare and stack are saved in your browser. Open compare · View your stack. A correction triggers an automated re-read of Zoom AI Companion's policies — no human edits the data.
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We haven't yet verified Zoom AI Companion's Privacy Policy. Point us at the official page and our pipeline will attempt to capture and read it in full. Submissions are candidates only — nothing is published until it passes the same verification gates as every other document on this site.
Every finding above is a verbatim quote from Zoom AI Companion's own published policy, captured to an immutable snapshot and read in full through a two-gate verification pipeline. Confidence labels and any analysis are AI-generated and informational only — not legal advice.
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