Tavus procurement policy evidence
Only topics backed by verified findings appear below. Each row preserves the platform's exact policy words and capture provenance.
| Topic | Plan or tier | Risk | Their words | Source |
|---|---|---|---|---|
| Data retention | All applicable tiers | medium | “**6.7 Customer Responsibility for Data and Security.** You and your Authorized Users may have access to the Customer Content and Media Files on the Tavus Platform. If so, you will be responsible for any and all changes or deletions to such content made by you or your Authorized Users, or by Tavus at your or your Authorized Users’ request. You are responsible for the security of all Tavus API keys and other Access Protocols required to access the Tavus Platform. You may have the ability to download Media Files out of the Tavus Platform and are encouraged to make your own back-ups. Tavus is not obligated to back up any Customer Content, Media Files, or Interactive Media Files. You are solely responsible for creating backup copies of any Customer Content or Media Files you want to preserve, at your sole cost and expense.” | Captured 2026-06-09Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “**5.1 Third-Party Service Provider.** Tavus uses Stripe, Inc. and Orb, Inc. as its third-party service providers for payment services (e.g., card acceptance, merchant settlement, and related services) (each a “ **Third-Party Service Provider**”). If you make a purchase on the Tavus Platform, you will be required to provide your payment details and any additional information required to complete your order directly to a Tavus Third-Party Service Provider. You agree to be bound by Stripe’s Privacy Policy (currently accessible at https://stripe.com/us/privacy) and its Terms of Service (currently accessible at https://stripe.com/ssa) and hereby consent and authorize Tavus and Stripe to share any information and payment instructions you provide with one or more Third-Party Service Provider(s) to the minimum extent required to complete your transactions. Please note that online payment transactions may be subject to validation checks by our Third-Party Service Providers and your card issuer, and Tavus is not responsible if your card issuer declines to authorize payment for any reason. For your protection, Tavus’ Third-Party Service Providers use various fraud prevention protocols and industry standard verification systems to reduce fraud and you authorize them, as applicable, to verify and authenticate your payment information. Your card issuer may charge you an online handling fee or processing fee. Tavus is not responsible for this. In some jurisdictions, Tavus’ Third-Party Service Providers may use third parties under strict confidentiality and data protection requirements for the purposes of payment processing services.” | Captured 2026-06-09Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “**(b) Upgrades and Downgrades.** If you choose to upgrade your Subscription in the middle of a Subscription period, such upgrade will take effect immediately and any incremental fees associated with such upgrade will be charged in accordance with this Agreement. In any future Renewal Term, the fees will reflect any such upgrades. If you choose to downgrade a Subscription, the downgrade will take effect as of the first day of the next Renewal Term. Downgrading a Subscription may cause loss of content, features, or capacity of the Tavus Platform as available, and Tavus does not accept any liability for such loss.” | Captured 2026-06-09Open source →Finding permalink → |
Informational only, not legal advice. Terms can change; verify every cited source and capture date during procurement review.
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