Marketing / Content · sproutsocial.comSprout Social AI
Graded against 804 verified platforms, from its own policy text. Automated assessment against a published rubric — not legal advice.
“13. **13.13. Feedback.** You may voluntarily provide us with Feedback, but you have no obligation to do so. If you choose to provide Feedback regarding the Services, you grant to us a royalty-free, worldwide, transferable, sub-licensable, irrevocable and perpetual license to use the Feedback to develop and improve the Services or otherwise use the Feedback.…”
Watch: audit rights dpa residency
Start here. These are the highest-risk verified clauses AIRIN found in the platform's own policy text.
Broad geographic scope of data processing creates jurisdictional risk for users in countries with strong data localization or cross-border transfer restrictions. While SCCs and DPF are referenced, the catch-all 'any of these countries' language is expansive.
The policy provides no concrete retention timeframes, relying instead on the open-ended 'legitimate business need' standard. The backup archive carve-out means data may persist well beyond a user's reasonable expectation, with no committed deletion timeline.
'Commercial purposes' is not defined with a specific time limit, granting wide discretion. Allowing de-identification as an alternative to deletion means personal data may persist in altered form, which may not satisfy users seeking full erasure.
How to read this page: Overall risk rates what Sprout Social AI's own policy terms mean for your prompts, outputs, and data. The benchmark bands below grade those same verified terms relative to peers — a platform in a risky-by-default category can rate HIGH risk and still grade STRONG against its peer set. Both trace to the cited findings.
Policy benchmark
rubric v1.0 — how this is scoredBased on 208 verified, verbatim-cited findings below — read the citations.
Based on 290 verified, verbatim-cited findings below — read the citations.
Automated assessment against a published rubric — not legal advice.
Fully verified — complete core corpus captured and read in full.
- Privacy PolicyVerified - read in full - 128 citationsstaticLast captured 2026-08-21
- Terms of ServiceVerified - read in full - 23 citationsstaticLast captured 2026-08-21
Only citation-backed plan differences are shown here; absent cells mean AIRIN has not verified a tier-specific claim.
Permits sharing with affiliates, service providers, and partners for data processing and service delivery purposes, and imposes a contractual restriction on service providers prohibiting them from retaining, using, or disclosing information beyond the specified service purpose.
"- to our affiliates, service providers and partners who provide data processing services to us (for example, to support the delivery of, provide functionality on, or help to enhance the security of our Site or Service), or who otherwise pro..."
This segment defines 'Free Trial Period' by specifying its start and end conditions, including Sprout Social's right to terminate at any time in its sole discretion, which is operative for tier-specific rights and restrictions.
"**1.16.**“ **Free Trial Period**” means the period beginning on the date which you sign up for, or are provisioned access to, the Services as part of a Free Trial and ending on the earlier of: (a) the date which Sprout Social specifies as t..."
Section 3.7 extends data use authorization to Sprout Social's Affiliates without identifying them or imposing additional contractual constraints. Users authorize this sharing broadly at the time of account acceptance, with no opt-out mechanism described.
"You acknowledge and authorize Sprout Social’s and its Affiliates’ access and use of de-identified or de-identified and aggregated data for its business purposes"
A sweeping as-is disclaimer removes all express, implied, and statutory warranties. The explicit exclusion of any warranties or remedies for free trials and beta services is particularly notable for AI platform users who may be testing AI features, as it removes all recourse for data loss, inaccuracy, or security failures in those contexts.
"THE SERVICES ARE PROVIDED ON AN “AS IS” BASIS, WITHOUT ANY WARRANTIES, GUARANTEES, CONDITIONS, OR REPRESENTATIONS OF ANY KIND, AND, TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES, WHETHER EXPRESS, IMPLI..."
The policy provides no concrete retention timeframes, relying instead on the open-ended 'legitimate business need' standard. The backup archive carve-out means data may persist well beyond a user's reasonable expectation, with no committed deletion timeline.
"We retain information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements). When w..."
Imposes an obligation to respond to data protection rights requests in accordance with applicable law, and provides a procedure including forwarding requests to customers or social media partners where the company acts as a processor; incorporates additional state-specific rights by reference.
"We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. Where we process your information solely on behalf of a customer, we may be legally ..."
Expressly disclaims all warranties, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, and non-infringement, providing the Services on an 'as is' basis on behalf of Sprout Social and its affiliates and licensors.
"2. **8.2. DISCLAIMER.** THE SERVICES ARE PROVIDED ON AN “AS IS” BASIS, WITHOUT ANY WARRANTIES, GUARANTEES, CONDITIONS, OR REPRESENTATIONS OF ANY KIND, AND, TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES..."
This segment defines 'Influencer Marketing Subscription Services' as a distinct proprietary service tier with its own features and plan structure, differentiating it from other subscription offerings.
"**1.17. “Influencer Marketing Subscription Services**” means the proprietary influencer marketing subscription services, which include the use of Sprout Social’s web-based Applications, technical support, and applicable documentation, each ..."
Clause A states that only individuals located in the EEA can escalate a complaint, while Clause B extends this right to individuals in the EEA, the United Kingdom, or Switzerland, creating conflicting information for UK and Swiss users.
"In compliance with the DPF Principles, Sprout Social, Inc. commits to resolve complaints about your privacy and our collection or use of your information transferred to the United States pursuant to the Data Privacy Frameworks. EEA, UK, and Swiss individuals with privacy inquiries or complaints should first contact us by email at [**privacy@sproutsocial.com**](mailto:privacy@sproutsocial.com). We will work to resolve your issue and will respond within 45 days of receipt. If, however, you believe that we have not been able to assist with your complaint or concern, and you are located in the EEA, the United Kingdom, or Switzerland, you have the right to lodge a complaint with the competent supervisory authority."
" In compliance with the DPF Principles, Sprout Social, Inc. commits to resolve complaints about your privacy and our collection or use of your information transferred to the United States pursuant to the Data Privacy Frameworks. EEA, UK, and Swiss individuals with privacy inquiries or complaints should first contact us by email at privacy@sproutsocial.com . We will work to resolve your issue and will respond within 45 days of receipt. If, however, you believe that we have not been able to assist with your complaint or concern, and you are located in the EEA, the United Kingdom, or Switzerland, you have the right to lodge a complaint with the competent supervisory authority. Sprout Social has further committed to refer unresolved privacy complaints under the DPF Principles to an independent dispute resolution mechanism, Data Privacy Framework Services, operated by BBB National Programs. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://bbbprograms.org/dpf-complaints for more information and to file a complaint. This service is provided free of charge to you. If your complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See https://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpf . Sprout Social commits to cooperate with EEA, UK and Swiss data protection authorities and comply with advice given by such authorities with respect to human resources data transferred from the European Union in the context of any employment relationship with an EEA, UK or Swiss individual."
Within one documentClause A states users can opt out of Google's use of certain information for advertising, but Clause B describes the platform sharing hashed contact information with Google for advertising optimization without clarifying if these opt-outs apply to such shared data, creating ambiguity about user control.
"Google processes this information on our behalf under Google's applicable data processing terms. For more information about how Google uses information from sites and apps that use its services, please visit Google's Business Data Responsibility page at https://business.safety.google/privacy/. Google provides tools to allow you to opt out of the use of certain information collected by Google Analytics at https://tools.google.com/dlpage/gaoptout and by Google Analytics for Display Advertising or the Google Display Network at https://www.google.com/settings/ads/onweb/ . To opt out of us using your data for Matched Ads and other audience matching, please click the “ Do Not Sell or Share My Personal Information ” link. You can also set your browser to send a Global Privacy Control signal that communicates to us that you would like to opt-out of these activities. Please note that opting out of these activities does not mean that you will stop seeing ads. You will still see ads related to the Services, but you will stop receiving ads that are personalized to you. As indicated above, vendors may act on our behalf or in certain contexts, independently decide how to process your information. We encourage you to familiarize yourself with and consult their privacy policies and terms of use."
"We also use advertising partners, including Google, to measure offline conversions and improve ad delivery. For example, when you click one of our ads and later submit a form or otherwise interact with us, we may use an advertising click identifier to understand whether that ad led to a later conversion, such as a qualified lead or purchase. Where enabled, we may also share hashed contact information and conversion event information with Google to improve conversion matching and campaign optimization. Google processes this information on our behalf under Google's applicable data processing terms. For more information about how Google uses information from sites and apps that use its services, please visit Google's Business Data Responsibility page at https://business.safety.google/privacy/."
Within one documentClause A states Google processes information on the platform's behalf, while Clause B indicates vendors (like Google) may independently decide how to process user information.
"Google processes this information on our behalf under Google's applicable data processing terms. For more information about how Google uses information from sites and apps that use its services, please visit Google's Business Data Responsibility page at https://business.safety.google/privacy/. Google provides tools to allow you to opt out of the use of certain information collected by Google Analytics at https://tools.google.com/dlpage/gaoptout and by Google Analytics for Display Advertising or the Google Display Network at https://www.google.com/settings/ads/onweb/ . To opt out of us using your data for Matched Ads and other audience matching, please click the “ Do Not Sell or Share My Personal Information ” link. You can also set your browser to send a Global Privacy Control signal that communicates to us that you would like to opt-out of these activities. Please note that opting out of these activities does not mean that you will stop seeing ads. You will still see ads related to the Services, but you will stop receiving ads that are personalized to you. As indicated above, vendors may act on our behalf or in certain contexts, independently decide how to process your information. We encourage you to familiarize yourself with and consult their privacy policies and terms of use."
"As indicated above, vendors may act on our behalf or in certain contexts, independently decide how to process your information. We encourage you to familiarize yourself with and consult their privacy policies and terms of use."
Within one documentClause A states that information is collected from 'job applicants', a category that is omitted from the list in Clause B, creating a discrepancy in the stated scope of data collection.
"We collect information about visitors to our Site, our customers and their users of the Service, users of our customers’ social media pages / properties, creators who use the Service, creators who do not use the Service, and job applicants. Such information is collected from the following sources:"
"We collect information about visitors to our Site, our customers and their users of the Services, users of our customers’ social media pages / properties, Creators who are users of our Services, and Creators who are not users on our Services. Such information is collected from the following sources:"
Within one documentClause A explicitly states that information is collected from 'job applicants,' while Clause B's omission of this category from an otherwise similar list implies non-collection, creating an opposing claim regarding data collection from job applicants.
"We collect information about visitors to our Site, our customers and their users of the Service, users of our customers’ social media pages / properties, creators who use the Service, creators who do not use the Service, and job applicants. Such information is collected from the following sources:"
" We collect information about visitors to our Site, our customers and their users of the Services, users of our customers’ social media pages / properties, Creators who are users of our Services, and Creators who are not users on our Services. Such information is collected from the following sources:"
Within one document
Evidence appendix
Showing priority citations first. The full appendix is available for audit trails; not every citation is a severe risk.
"Although we do not monitor content published through the Services and are not responsible for any content published through the Services, we reserve the right to delete, edit, or move messages or materials that we deem necessary to be removed, including, but not limited to, public postings, advertisements, and messages."
Section 3.3 grants Sprout Social broad editorial discretion over user-published content, including deletion or editing, without specifying any procedural safeguards, appeals process, or notice obligations. This creates risk for users relying on the platform for content publishing workflows.
AI-generated interpretation, not legal advice.
"You acknowledge and authorize Sprout Social’s and its Affiliates’ access and use of de-identified or de-identified and aggregated data for its business purposes"
Section 3.7 extends data use authorization to Sprout Social's Affiliates without identifying them or imposing additional contractual constraints. Users authorize this sharing broadly at the time of account acceptance, with no opt-out mechanism described.
AI-generated interpretation, not legal advice.
"THE SERVICES ARE PROVIDED ON AN “AS IS” BASIS, WITHOUT ANY WARRANTIES, GUARANTEES, CONDITIONS, OR REPRESENTATIONS OF ANY KIND, AND, TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, EXPRESS OR IMPLIED WARRANTIES OF MERCHANTABILITY, DESIGN, TITLE, QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT ON BEHALF OF SPROUT SOCIAL AND ON BEHALF OF ITS AFFILIATES AND ITS AND THEIR LICENSORS. SPROUT SOCIAL AND ITS AFFILIATES RELY ON THIRD PARTY DATA SOURCES FOR INFORMATION AND THEREFORE DO NOT WARRANT THAT ANY INFORMATION PROVIDED THROUGH THE SERVICES WILL BE UNINTERRUPTED, AVAILABLE, ACCESSIBLE, SECURE, TIMELY, ACCURATE, COMPLETE, FREE FROM VIRUSES, ERROR-FREE, OR THAT ANY INFORMATION PROVIDED THROUGH THE SERVICES OR THIRD PARTY DATA WILL ALWAYS BE AVAILABLE. SPROUT SOCIAL DISCLAIMS ALL LIABILITY FOR ANY MALFUNCTIONING, IMPOSSIBILITY OF ACCESS, OR POOR USE CONDITIONS OF THE SERVICES DUE TO INAPPROPRIATE EQUIPMENT, INTERRUPTIONS, OR OTHER ISSUES RELATED TO THE INTERNET AND ELECTRONIC COMMUNICATIONS SERVICE PROVIDERS, OR ANY OTHER DELAY, ERROR, OMISSION, INTERRUPTION, DELETION, THEFT, DESTRUCTION, UNAUTHORIZED ACCESS TO, OR LOSS OF DATA ON THE SERVICES, ALL OF WHICH ARE NOT WITHIN SPROUT SOCIAL’S REASONABLE CONTROL. WE DO NOT PROVIDE ANY WARRANTIES, INDEMNITIES OR REMEDIES FOR ANY FREE TRIALS OR BETA SERVICES OR ANY FEATURE OF THE SERVICES IN BETA OR IN A FREE TRIAL VERSION. BETA SERVICES AND FREE TRIALS ARE OPTIONAL AND ARE USED AT YOUR OWN RISK."
A sweeping as-is disclaimer removes all express, implied, and statutory warranties. The explicit exclusion of any warranties or remedies for free trials and beta services is particularly notable for AI platform users who may be testing AI features, as it removes all recourse for data loss, inaccuracy, or security failures in those contexts.
AI-generated interpretation, not legal advice.
"We retain information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements). When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it in accordance with our data retention policy, or, in the limited circumstances where this is not possible (for example, because your information has been stored in backup archives), then we will securely store your information and isolate it from any further processing until deletion is possible."
The policy provides no concrete retention timeframes, relying instead on the open-ended 'legitimate business need' standard. The backup archive carve-out means data may persist well beyond a user's reasonable expectation, with no committed deletion timeline.
AI-generated interpretation, not legal advice.
"We retain the personal information we collect for as long as it is necessary to complete the commercial purposes for which it was collected. Once the information is no longer necessary, we will delete it or de-identify/anonymize this data so that it no longer identifies a particular individual."
'Commercial purposes' is not defined with a specific time limit, granting wide discretion. Allowing de-identification as an alternative to deletion means personal data may persist in altered form, which may not satisfy users seeking full erasure.
AI-generated interpretation, not legal advice.
"Your information may be transferred to, and processed in, countries other than the country in which you are resident. For example, if you are a resident of Canada, your personal information may be transferred to the United States for processing. These countries may have data protection laws that are different to the laws of your country. Specifically, our servers are located in the United States, and our group companies and third party service providers and partners operate around the world. This means that when we collect your information we may process it in any of these countries."
Broad geographic scope of data processing creates jurisdictional risk for users in countries with strong data localization or cross-border transfer restrictions. While SCCs and DPF are referenced, the catch-all 'any of these countries' language is expansive.
AI-generated interpretation, not legal advice.
"You acknowledge and authorize Sprout Social’s and its Affiliates’ access and use of de-identified or de-identified and aggregated data for its business purposes: (a) to compile usage and performance information related to the Services; (b) to operate, improve, develop, and support Sprout Social’s current and future products and/or services (including related features or functionality); (c) to develop and publish benchmarks and similar informational reports (such data shall only be disclosed externally in de-identified and aggregated form); and (d) for any other lawful purpose. Sprout Social will ensure that such data is de-identified in such a manner that does not allow for the identification of Subscriber, Subscriber’s users, or Subscriber’s Confidential Information. Sprout Social and its Affiliates will own all Intellectual Property Rights in such de-identified or de-identified and aggregated data and any data derived therefrom."
Section 3.7 grants Sprout Social a broad, perpetual license to use de-identified and aggregated user data for product improvement, benchmarking, and any other lawful purpose. The platform also claims full IP ownership over all such derived data. While limited to de-identified data, the 'any other lawful purpose' catch-all and self-policed de-identification standard introduce meaningful risk, particularly for enterprise users with sensitive workflows.
AI-generated interpretation, not legal advice.
"For annual Plans where you pay Sprout Social on a monthly basis in the Application, we will charge you on the first day of your Subscription Term and automatically on the same date in each subsequent month of your Subscription Term and your Subscription Term will automatically renew for subsequent annual periods unless you cancel your Plan in accordance with this Section 5.1.3. We will continue to charge you for your Plan, including for any Add-Ons, on a monthly basis throughout the duration of your Subscription Term and any subsequent renewal terms unless you cancel your Plan by providing notice of cancellation **at least thirty (30) days prior to the end of your current Subscription Term** by emailing your customer success manager or successteam@sproutsocial.com. "
This plan type locks users into annual commitments paid monthly, with a non-self-serve cancellation process requiring 30 days' notice. Missing the cancellation window by even one day can result in another month's charge and obligation for remaining fees.
AI-generated interpretation, not legal advice.
"Notwithstanding the above, we may use information that does not identify you (including information that has been aggregated or de-identified) for any purpose except as prohibited by applicable law. For information on your rights and choices regarding how we use information about you, please see “ [**Your Data Protection Rights**](https://sproutsocial.com/privacy-policy/#your-data-protection-rights)” below."
Creates an exception permitting use of de-identified or aggregated information for any purpose not prohibited by law, while incorporating a cross-reference to user data protection rights regarding choices over information use.
AI-generated interpretation, not legal advice.
"2. **10.2. Monetary Cap on Liability**. UNDER NO CIRCUMSTANCES WILL THE MAXIMUM AGGREGATE LIABILITY OF SPROUT SOCIAL (INCLUDING ITS AFFILIATES) TO YOU (INCLUDING YOUR AFFILIATES) ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES (INCLUDING BUT NOT LIMITED TO WARRANTY CLAIMS), REGARDLESS OF THE FORUM AND REGARDLESS OF WHETHER ANY ACTION OR CLAIM IS BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL OR EQUITABLE THEORY, EXCEED THE TOTAL AMOUNT PAID BY YOU TO SPROUT SOCIAL UNDER THE APPLICABLE PLAN DURING THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THE FOREGOING LIABILITY LIMITATIONS WILL NOT IN ANY WAY LIMIT YOUR PAYMENT OBLIGATIONS UNDER SECTION 5 (FEES AND PAYMENT) ABOVE."
Caps Sprout Social's maximum aggregate liability arising from the Terms or Services at the total amount paid by the subscriber during the twelve months preceding the event giving rise to the claim, regardless of the legal theory asserted.
AI-generated interpretation, not legal advice.
"You acknowledge that our Services support login through two-factor authentication and agree that Sprout Social will not be responsible for any damages, losses, or liability that would have been prevented by the implementation of such two-factor authentication by you or your Authorized Users."
This clause functions as a targeted limitation of liability, exonerating Sprout Social from damages caused by unauthorized access where the user or their authorized users failed to enable 2FA. Users face unmitigated financial exposure for preventable security incidents.
AI-generated interpretation, not legal advice.
"Interruptions to your use of the Services shall not serve as a basis to terminate your subscription or entitle you to a full or partial refund or credit of subscription fees."
Section 3.6 waives the user's right to terminate or receive any fee credit for service interruptions, even extended ones. This is particularly impactful for paid subscribers relying on SLA-like availability for business-critical social media management operations.
AI-generated interpretation, not legal advice.
"We may deny certain requests, or fulfill a request only in part, based on our legal rights and obligations. For example, we may retain personal information as permitted by law, such as for tax or other record keeping purposes, to maintain an active account, and to process transactions and facilitate your requests. Except as otherwise provided by applicable law, for purposes of these requests under this Section, personal information does not include information we have collected as a service provider to our customers."
The service-provider carve-out means that if Sprout processes user data on behalf of a business customer, individual users must go to that customer rather than Sprout to exercise their data rights. This creates a practical barrier to enforcement for end-users.
AI-generated interpretation, not legal advice.
"We may restrict functionality or temporarily suspend your (or any Client’s or Affiliate’s) use of the Services if we reasonably and in good faith believe such suspension is necessary to prevent unauthorized use of the Services (including but not limited to a violation of these Terms) or to prevent an ongoing violation of any applicable laws or regulations. We will use commercially reasonable efforts to notify you by email prior to such suspension unless we believe that the need to restrict or suspend access is time-sensitive and requires immediate action without notice, or we are prohibited from providing notice under law or legal order. In addition, if you fail to timely pay any fees in accordance with these Terms and/or any Plan or Service Order, we may, without limitation to any of our other rights or remedies, suspend your use of the Services until we receive all amounts due. We will not be liable to you or any third parties for any of the foregoing actions."
Section 3.4 permits Sprout Social to unilaterally suspend access with minimal or no prior notice, covers third parties (clients/affiliates) under the subscriber's account, and contains a complete liability exclusion for suspension actions. The 'time-sensitive' carve-out to notice requirements is self-assessed by the platform, providing little predictability for users.
AI-generated interpretation, not legal advice.
"We will not be liable to you or to any third party for any modifications, price increases, or discontinuations of the Services."
Section 3.5 reserves the right to modify or discontinue services at sole discretion with or without notice, and disclaims all liability for such changes. Combined with the statement that the platform 'may or may not provide notice,' this leaves users with no contractual protection against material service changes.
AI-generated interpretation, not legal advice.
"Sprout Social and its Affiliates may provide your data to third parties if required by law or as permitted by you to provide the Services. Before providing your data to any third party service provider, we will take steps designed to ensure that the third party service provider maintains commercially reasonable data practices for maintaining the confidentiality and security of your data and for preventing unauthorized access to such data. We do not provide your data to third parties for their own marketing purposes."
The platform may share user data with third-party service providers as needed to provide the Services. The due diligence standard is 'commercially reasonable,' which is weaker than requiring subprocessors to execute DPAs or meet specific regulatory standards. The prohibition on marketing use is a positive, but the overall data-sharing framework is relatively permissive.
AI-generated interpretation, not legal advice.
"04. **3.3. Use Restrictions**. You must use the Services in accordance with: (a) these Terms; (b) the applicable Product-Specific Terms; and (c) the Usage Policy. Although we do not monitor content published through the Services and are not responsible for any content published through the Services, we reserve the right to delete, edit, or move messages or materials that we deem necessary to be removed, including, but not limited to, public postings, advertisements, and messages."
Restricts use of Services to compliance with Terms, Product-Specific Terms, and Usage Policy, and reserves Sprout Social's right to delete, edit, or move content it deems necessary to remove.
AI-generated interpretation, not legal advice.
"09. **3.8. Beta Services.** From time to time, we may offer you an opportunity to use and test Beta Services. Beta Services are solely for your internal, non-commercial evaluation and testing purposes. Use of any Beta Services is optional and you may accept or decline to use Beta Services as presented in the Services in your sole discretion. If you elect to use any Beta Services, you agree to be bound by any additional terms and conditions applicable to the Beta Services. You agree that, as between you and Sprout Social, the Beta Services constitute Sprout Social’s Confidential Information. Notwithstanding anything to the contrary in these Terms, Sprout Social provides no warranties for any of the Beta Services and has no obligation to correct, update, modify, or repair any Beta Services. Sprout Social reserves the right to fully or partially discontinue Beta Services at any time and for any reason, temporarily or permanently, with or without notice. Notwithstanding anything to the contrary in these Terms, Sprout Social shall have no liability to you or any third party for any harm or damage arising out of or in connection with any of the Beta Services."
Restricts Beta Services use to internal non-commercial evaluation, classifies Beta Services as Sprout Social's Confidential Information, and subjects use to additional terms, limiting subscriber's rights regarding Beta Services.
AI-generated interpretation, not legal advice.
Common questions about Sprout Social AI's policies
- Who owns the content you create with Sprout Social AI?
- You own your outputs — based on 1 verified finding from Sprout Social AI's published policy. Informational only, not legal advice.
- Can you use Sprout Social AI's output commercially?
- Commercial use allowed — based on 1 verified finding from Sprout Social AI's published policy. Informational only, not legal advice.
Clause detail — protections, your obligations, and coverage
Every clause below is a verbatim quote from Sprout Social AI's own published policy, read in full and linked to its exact location. Protections and user obligations are reported separately from risk because they are different kinds of clause — an obligation on you is not a risk to your data. Informational only, not legal advice.
✅ Protections found
40 verified clausesClauses in Sprout Social AI's policies that work in your favour — commitments the platform made to you.
- Indemnity & liabilityindemnity direction
“3. **9.3. Exclusions from Obligations**. We will not have any obligation under this Section 9 for any infringement or misappropriation that arises from or is based upon: (a) any use of the Services in combination with other products or services, if such infrin…”
Carves out specific scenarios where Sprout Social has no indemnification obligation, including combinations with third-party products, subscriber-provided components, outdated versions, and unauthorized modifications.
📍 “**9\. INDEMNIFICATION**”Jump to exact text → - Audit rights, DPA & residency
“Sprout Social, Inc. complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce (collectively, “ **Data Privacy…”
Establishes that Sprout Social is subject to investigatory and enforcement authority of the U.S. Federal Trade Commission regarding personal information received or transferred under the Data Privacy Frameworks.
📍 Privacy Policy › “**17\. Transfers Outside the EEA, United Kingdom, and Switzerland**”Jump to exact text → - Indemnity & liabilityindemnity direction
“2. **9.2. Infringement Remedy**. If you are enjoined or otherwise prohibited from using the Services or a portion thereof based on an allegation that the Services violate the Intellectual Property Rights of a third party, or if we reasonably determine that suc…”
Specifies Sprout Social's remedial options—obtaining a license, modifying the infringing components, or replacing them—when the subscriber is enjoined or prohibited from using the Services due to alleged intellectual pro…
📍 “**9\. INDEMNIFICATION**”Jump to exact text → - Confidentiality
“1. **7.1. Protection of Confidential Information.** The receiving party shall: (a) not disclose, use, transmit, inform or make available to any entity, person or body any of the Confidential Information of the disclosing party for any purpose outside of the s…”
Imposes obligations on the receiving party to not disclose or use Confidential Information outside the scope of the Terms, take reasonable steps to prevent unauthorized disclosure, and exercise reasonable care in protect…
📍 “**7.** **CONFIDENTIAL INFORMATION**”Jump to exact text → - Confidentiality
“2. **7.2. Exclusions to Confidential Information.** Confidential Information shall not include any information that: (a) was publicly known and made generally available in the public domain prior to the time of disclosure by the disclosing party; (b) becomes…”
Defines exclusions from the definition of Confidential Information, carving out information that was publicly known, independently developed, or rightfully obtained from third parties, thereby limiting the scope of confi…
📍 “**7.** **CONFIDENTIAL INFORMATION**”Jump to exact text → - Privacy & data usedeletion rights & post-termination survival
“- If you wish to access, correct, update or request deletion of your information, you can do so at any time by contacting us using the contact details provided under the “ [**How to Contact Us**](https://sproutsocial.com/privacy-policy/#how-to-contact-us)” hea…”
Grants users the right to access, correct, update, or request deletion of their information at any time, and provides the procedure including YouTube API-specific revocation mechanism, with a limitation noting deletion m…
📍 Privacy Policy › “**13\. Your Data Protection Rights**”Jump to exact text →
+ 34 more verified clauses of this kind on this platform, cited in full in the report.
📋 Rules you must follow
3 verified clausesWhat Sprout Social AI requires of YOU. These are your obligations, not risks to your data or IP, so they are cited here and excluded from this platform's risk rating.
- Moderation & enforcement
“03. **13.3. Export Compliance and Anti-Corruption**. The Services may be subject to export laws and regulations of the United States and other jurisdictions. You represent that you are not named on any U.S. government denied-party list. You shall not permit yo…”
Imposes compliance obligations on the subscriber regarding U.S. export laws and anti-corruption regulations, including representations that the subscriber is not on denied-party lists and will not permit access to the Se…
📍 “**13**. **GENERAL**”Jump to exact text → - Moderation & enforcementconduct restrictions
“1. **8.1. Subscriber Warranties**. You hereby represent and warrant that: (a) you will use the Services in compliance with all applicable laws and regulations; (b) the information you provide in registering for the Services is accurate, complete, and rightfull…”
Imposes affirmative representations and warranties on the subscriber regarding lawful use of the Services, accuracy of registration information, age requirements for Authorized Users, and lawful handling of Content submi…
📍 “8\. **WARRANTIES AND DISCLAIMER**”Jump to exact text → - Privacy & data usesensitive data (biometric/location/health)
“The terms that govern your use of the Service prohibit you from providing Sprout Social with sensitive personal information as that term is defined under applicable law.”
Imposes a restriction prohibiting users from providing Sprout Social with sensitive personal information as defined under applicable law, referencing the governing terms of service as the source of this prohibition.
📍 Privacy Policy › “**9\. Sensitive personal information**”Jump to exact text →
What the policies actually cover
15 topics- Product telemetry & usage tracking23 clauses
- Advertising & tracking3 protective11 clauses
- Sale or sharing of personal data4 protective11 clauses
- Sensitive data (biometric, location, health)1 obligation3 clauses
- Children's data1 protective3 clauses
- Government & law-enforcement disclosure5 clauses
- Arbitration & class-action waiver1 clause
- Damages & liability cap1 protective15 clauses
- Indemnity direction3 protective7 clauses
- Terms can change at any time1 protective3 clauses
- Deletion rights & post-termination survival1 protective4 clauses
- Auto-renewal & cancel window6 clauses
- Feedback ownership2 clauses
- Breach-notification promises1 protective2 clauses
- Conduct restrictions1 obligation2 clauses
130 further verified clauses are cited on this page but not yet assigned a topic.
Clause intelligence
Canonical clauses and stance patterns extracted from the same gate-verified citations shown on this page.
The clause restricts commercial use.
“Beta Services are solely for your internal, non-commercial evaluation and testing purposes.”Open source citation
The clause restricts commercial use.
“you shall use the Services only for your internal, non-production, non-commercial evaluation and testing purposes”Open source citation
The clause restricts commercial use.
“09. **3.8. Beta Services.** From time to time, we may offer you an opportunity to use and test Beta Services. Beta Services are solely for your internal, non-commercial evaluation and testing purposes. Use of any Beta Services is optional and you may accept or decline to use Beta Services as presented in the Services in your sole discretion. If you elect to use any Beta Services, you agree to be bound by any addit...”Open source citation
The clause restricts commercial use.
“10. **3.9. Free Trials.** If you are granted access to use the Services as a part of a Free Trial (including the Beta Services) you shall use the Services only for your internal, non-production, non-commercial evaluation and testing purposes. Your right to use the Services as a part of a Free Trial will immediately terminate at the end of the Free Trial Period. Any continued use of the Services will require you to...”Open source citation
The clause restricts commercial use.
“09. **3.8. Beta Services.** From time to time, we may offer you an opportunity to use and test Beta Services. Beta Services are solely for your internal, non-commercial evaluation and testing purposes. Use of any Beta Services is optional and you may accept or decline to use Beta Services as presented in the Services in your sole discretion. If you elect to use any Beta Services, you agree to be bound by any addit...”Open source citation
Tier matrix
Plan-level conditions detected from citation-backed clauses. Empty tiers mean AIRIN has not captured decisive tier language yet.
| Tier | Surface | Verdict | Risk | Citations |
|---|---|---|---|---|
| All applicable tiers | commercial use | conditional | MEDIUM | 8 |
| All applicable tiers | data retention | conditional | MEDIUM | 5 |
| All applicable tiers | governing law disputes | conditional | MEDIUM | 4 |
| All applicable tiers | moderation enforcement | worsens | HIGH | 3 |
| All applicable tiers | subprocessors data sharing | worsens | HIGH | 3 |
| All applicable tiers | tier differences | worsens | HIGH | 4 |
| Free | commercial use | conditional | MEDIUM | 3 |
| Free | governing law disputes | conditional | MEDIUM | 1 |
| Free | prompt ownership | worsens | HIGH | 2 |
| Free | training use | worsens | HIGH | 6 |
| Government | data retention | conditional | MEDIUM | 1 |
| Pro / Paid | output ownership | improves | LOW | 2 |
Policy evolution
Open full timelineBefore/after stance changes across captured policy versions. When no material delta exists yet, AIRIN shows the latest citation-backed stance events instead.
data sharing improved from high/sale or sell to medium/third party or vendor sharing.
“For more information on information we collect, including the sources we receive information from, review the “ Information Collected and Processed About You ” section. We collect and use these categories of personal information for the business purposes described in the Use of Information section, including to provide and manage our Service. Sprout Social does not generally sell personal information as the term “sell” is traditionally understood. However, through our Influencer Marketing platform, Sprout Social does sell personal information about creators to our customers, as further described in the “ Influencer Marketing Disclosures ” section below. Additionally, to the extent “sale” or “sharing” under the CCPA is interpreted to include advertising technology activities such as those disclosed in the Cookies, similar tracking technology, and analytics section as a “sale” or “sharing,” including the sharing of advertising identifiers, hashed contact information, and conversation information with technology partners for advertising measurement and optimization, we will comply with applicable law as to such activity. Sprout Social discloses the following categories of personal information for commercial purposes: identifiers, demographic information, commercial information, internet activity, geolocation data and inferences. We may disclose each of the foregoing categories of personal information for the business and commercial purposes described in this Privacy Policy to the extent permitted by applicable law to the categories of third parties as described in this Privacy Policy, which may include our service providers and suppliers; our business and marketing partners, including advertising networks, data analytics providers, data brokers, and social”Before citation
“12.1. Permitted Disclosures . Sprout Social and its Affiliates may provide your data to third parties if required by law or as permitted by you to provide the Services. Before providing your data to any third party service provider, we will take steps designed to ensure that the third party service provider maintains commercially reasonable data practices for maintaining the confidentiality and security of your data and for preventing unauthorized access to such data. We do not provide your data to third parties for their own marketing purposes.”After citation
data sharing improved from high/sale or sell to medium/third party or vendor sharing.
“Data Collection and Use. Through the Influencer Marketing platform, Sprout Social collects personal information about creators from various sources, including customer-enabled and authenticated social media accounts and integrations, optional customer contributions to creator profiles, creators who opt in through the platform, and publicly available social media data collected through official social media platform APIs, and makes that information available to its customers for the business purpose of helping them identify, evaluate, and connect with creators for influencer marketing campaigns, including by providing creator profiles, audience insights, and engagement analytics. The following summarizes the categories of personal information collected and sold through the Influencer Marketing platform in the preceding 12 months, the sources from which such information was collected, and the categories of third parties to whom such information was sold.”Before citation
“4.3. Third-party Content. You acknowledge and agree that: (a) with respect to any Third-party Content, you act as a data controller and Sprout Social and its Affiliates, as applicable, act as a data processor; (b) if you connect your Subscription Services Account to any of your accounts with a Third-Party Service, you authorize Sprout Social to process any data from the connected accounts of such Third-Party Services on your behalf; and (c) you shall comply with any applicable Third-party Service Terms (including, but not limited to, any applicable developer policies) and any applicable privacy laws in the creation or use of Third-party Content.”After citation
data sharing worsened from medium/third party or vendor sharing to high/sale or sell.
“1. **12.1. Permitted Disclosures**. Sprout Social and its Affiliates may provide your data to third parties if required by law or as permitted by you to provide the Services. Before providing your data to any third party service provider, we will take steps designed to ensure that the third party service provider maintains commercially reasonable data practices for maintaining the confidentiality and security of your data and for preventing unauthorized access to such data. We do not provide your data to third parties for their own marketing purposes.”Before citation
“For more information on information we collect, including the sources we receive information from, review the “ Information Collected and Processed About You ” section. We collect and use these categories of personal information for the business purposes described in the Use of Information section, including to provide and manage our Service. Sprout Social does not generally sell personal information as the term “sell” is traditionally understood. However, through our Influencer Marketing platform, Sprout Social does sell personal information about creators to our customers, as further described in the “ Influencer Marketing Disclosures ” section below. Additionally, to the extent “sale” or “sharing” under the CCPA is interpreted to include advertising technology activities such as those disclosed in the Cookies, similar tracking technology, and analytics section as a “sale” or “sharing,” including the sharing of advertising identifiers, hashed contact information, and conversation information with technology partners for advertising measurement and optimization, we will comply with applicable law as to such activity. Sprout Social discloses the following categories of personal information for commercial purposes: identifiers, demographic information, commercial information, internet activity, geolocation data and inferences. We may disclose each of the foregoing categories of personal information for the business and commercial purposes described in this Privacy Policy to the extent permitted by applicable law to the categories of third parties as described in this Privacy Policy, which may include our service providers and suppliers; our business and marketing partners, including advertising networks, data analytics providers, data brokers, and social”After citation
data sharing worsened from medium/third party or vendor sharing to high/sale or sell.
“3. **4.3. Third-party Content.** You acknowledge and agree that: (a) with respect to any Third-party Content, you act as a data controller and Sprout Social and its Affiliates, as applicable, act as a data processor; (b) if you connect your Subscription Services Account to any of your accounts with a Third-Party Service, you authorize Sprout Social to process any data from the connected accounts of such Third-Party Services on your behalf; and (c) you shall comply with any applicable Third-party Service Terms (including, but not limited to, any applicable developer policies) and any applicable privacy laws in the creation or use of Third-party Content.”Before citation
“Data Collection and Use. Through the Influencer Marketing platform, Sprout Social collects personal information about creators from various sources, including customer-enabled and authenticated social media accounts and integrations, optional customer contributions to creator profiles, creators who opt in through the platform, and publicly available social media data collected through official social media platform APIs, and makes that information available to its customers for the business purpose of helping them identify, evaluate, and connect with creators for influencer marketing campaigns, including by providing creator profiles, audience insights, and engagement analytics. The following summarizes the categories of personal information collected and sold through the Influencer Marketing platform in the preceding 12 months, the sources from which such information was collected, and the categories of third parties to whom such information was sold.”After citation
data sharing worsened from medium/third party or vendor sharing to high/sale or sell.
“Creator personal information collected through the Influencer Marketing platform is retained for as long as necessary to provide the Influencer Marketing Service to our customers. Creator personal information is deleted or anonymized when it is no longer necessary for this purpose, when the creator submits a valid deletion request, or as otherwise required by applicable law. When Sprout Social receives a verified deletion request related to the Influencer Marketing platform, Sprout Social will direct its service providers and contractors to delete the consumer's personal information as well.”Before citation
“The Services are intended for a general audience and are not directed at children under thirteen (13) years of age. Consistent with the federal Children’s Online Privacy Protection Act of 1998 (COPPA), we do not knowingly request personal information from anyone under the age of 13 without requiring parental consent. Any person who provides their personal information to us through our Site or Services represents that they are at least 13 years of age. If you are a parent or guardian and you believe we have collected information from your child in a manner not permitted by law, contact us at privacy@sproutsocial.com . We will remove the data to the extent required by applicable laws. We do not knowingly “sell” or “share,” as those terms are defined under the California Consumer Privacy Act, as amended, the personal information of minors under 16 years old who are California residents. If you are a California resident under 18 years old and registered to use the Service, you can ask us to remove any content or information you have posted on the Service. To make a request, email us at the email address set out in the “ How to Contact Us ” section with “California Under 18 Content Removal Request” in the subject line, and tell us what you want removed. We will make reasonable good faith efforts to remove the post from prospective public view, although we cannot ensure the complete or comprehensive removal of the content and may retain the content as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.”After citation
data sharing improved from high/sale or sell to medium/third party or vendor sharing.
“- Right to Know. You have the right to request certain information about our data practices in the preceding 12 months, including the categories of personal information we have collected about you, the categories of sources from which the personal information was collected, the categories of personal information disclosed for a business purpose or sold, the categories of third parties to whom the personal information was disclosed, the business or commercial purpose for collecting or selling the personal information, and the specific pieces of personal information we have collected about you.”Before citation
“1. **12.1. Permitted Disclosures**. Sprout Social and its Affiliates may provide your data to third parties if required by law or as permitted by you to provide the Services. Before providing your data to any third party service provider, we will take steps designed to ensure that the third party service provider maintains commercially reasonable data practices for maintaining the confidentiality and security of your data and for preventing unauthorized access to such data. We do not provide your data to third parties for their own marketing purposes.”After citation
Latest stance: third party or vendor sharing on subprocessors data sharing
“8.2. DISCLAIMER. THE SERVICES ARE PROVIDED ON AN “AS IS” BASIS, WITHOUT ANY WARRANTIES, GUARANTEES, CONDITIONS, OR REPRESENTATIONS OF ANY KIND, AND, TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, EXPRESS OR IMPLIED WARRANTIES OF MERCHANTABILITY, DESIGN, TITLE, QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT ON BEHALF OF SPROUT SOCIAL AND ON BEHALF OF ITS AFFILIATES AND ITS AND THEIR LICENSORS. SPROUT SOCIAL AND ITS AFFILIATES RELY ON THIRD PARTY DATA SOURCES FOR INFORMATION AND THEREFORE DO NOT WARRANT THAT ANY INFORMATION PROVIDED THROUGH THE SERVICES WILL BE UNINTERRUPTED, AVAILABLE, ACCESSIBLE, SECURE, TIMELY, ACCURATE, COMPLETE, FREE FROM VIRUSES, ERROR-FREE, OR THAT ANY INFORMATION PROVIDED THROUGH THE SERVICES OR THIRD PARTY DATA WILL ALWAYS BE AVAILABLE. SPROUT SOCIAL DISCLAIMS ALL LIABILITY FOR ANY MALFUNCTIONING, IMPOSSIBILITY OF ACCESS, OR POOR USE CONDITIONS OF THE SERVICES DUE TO INAPPROPRIATE EQUIPMENT, INTERRUPTIONS, OR OTHER ISSUES RELATED TO THE INTERNET AND ELECTRONIC COMMUNICATIONS SERVICE PROVIDERS, OR ANY OTHER DELAY, ERROR, OMISSION, INTERRUPTION, DELETION, THEFT, DESTRUCTION, UNAUTHORIZED ACCESS TO, OR LOSS OF DATA ON THE SERVICES, ALL OF WHICH ARE NOT WITHIN SPROUT SOCIAL’S REASONABLE CONTROL. WE DO NOT PROVIDE ANY WARRANTIES, INDEMNITIES OR REMEDIES FOR ANY FREE TRIALS OR BETA SERVICES OR ANY FEATURE OF THE SERVICES IN BETA OR IN A FREE TRIAL VERSION. BETA SERVICES AND FREE TRIALS ARE OPTIONAL AND ARE USED AT YOUR OWN RISK.”Open timeline citation
Latest stance: liability limited on indemnity liability
“10.4. Independent Allocations of Risk . EACH PROVISION OF THESE TERMS THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS TO ALLOCATE THE RISKS OF THESE TERMS BETWEEN THE PARTIES. THIS ALLOCATION IS REFLECTED IN THE PRICING OFFERED BY SPROUT SOCIAL TO YOU AND IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THESE TERMS. THE LIMITATIONS IN THIS SECTION 10 WILL APPLY NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.”Open timeline citation
Latest stance: training permitted on training use
“The Product-Specific Terms for the Sprout Social Subscription Services are located at https://sproutsocial.com/legal/sprout-product-terms . The Product Specific Terms for the Influencer Marketing Subscription Services are located at https://sproutsocial.com/legal/sprout-social-influencer-marketing-product-terms . The Product-Specific Terms are incorporated into these Terms to the extent they apply to the Services procured by you. 1.21. “ Professional Services ” means implementation, training, or other consulting services provided by Sprout Social related to your use of the Subscription Services, as set forth in the applicable Plan, Service Order, and/or statement of work. 1.22. “ Services ” means, collectively, the Subscription Services and Professional Services provided to Subscriber under Subscriber’s Plan. The Services specifically exclude any third-party database or Third-party Service. 1.23. “ Service Order ” means a document with the details of your Plan, which is agreed upon and signed by both parties. 1.24. “Sites” means https://app.sproutsocial.com , https://advocacy.sproutsocial.com , https://influencer.sproutsocial.com and/or any additional sites through which the Subscription Services are accessible in the future, as applicable . 1.25. “ Sprout Social Subscription Services ” means the proprietary social media marketing, analytics, and listening subscription services provided by Sprout Social, which include the use of Sprout Social’s web-based Applications, mobile Applications (if applicable), technical support, and applicable documentation, each corresponding to the applicable Plan.”Open timeline citation
Latest stance: sublicensable or transferable on subprocessors data sharing
“3.1. Use of the Services 3.1.1. Right to Use the Services . Subject to your compliance with these Terms, including the applicable Product-Specific Terms and the terms of any applicable Service Order, Sprout Social grants to you a limited, non-exclusive, non-transferable, non-sublicensable revocable right during the Subscription Term to use the Services solely for your own internal business operations or on behalf of your Clients, if applicable. If your Plan or applicable Service Order permits usage by your Clients, such Clients may use the Services in accordance with these Terms. You agree that Sprout Social and its Affiliates (as applicable) can access your Account as necessary to provide you with the Services and any related support.”Open timeline citation
Capture recency
- Privacy Policy:Last captured 2026-08-21· verified 2026-08-21
- Terms of Service:Last captured 2026-08-21· verified 2026-08-21
Dates state when our pipeline captured and verified each document — not when the vendor last changed it. Documents are re-scanned on a recurring cadence; a document verified once says so until a re-scan confirms it again.
↑ 146 more findings this quarter vs last (533 vs 387). First scan: June 2026.
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Every finding above is a verbatim quote from Sprout Social AI's own published policy, captured to an immutable snapshot and read in full through a two-gate verification pipeline. Confidence labels and any analysis are AI-generated and informational only — not legal advice.
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