Relevance AI procurement policy evidence
Only topics backed by verified findings appear below. Each row preserves the platform's exact policy words and capture provenance.
| Topic | Plan or tier | Risk | Their words | Source |
|---|---|---|---|---|
| DPA, audit rights & data residency | All applicable tiers | low | “ For transfers outside of the EEA/UK we will either:” | Captured 2026-06-07Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | medium | “ As a global company, it is sometimes necessary for Relevance AI to transfer your personal information to countries other than your own, including California, USA. Accordingly, your personal information may be transferred and stored in countries across the world. We will take steps to ensure any international transfer of data is carefully managed to protect your rights and interests.” | Captured 2026-06-07Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | low | “ You have the right to ask us for more information about the safeguards we have put in place. Contact us if you would like further information.” | Captured 2026-06-07Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | medium | “ (a) (hosting location) we may use storage servers to host the Software through cloud-based services, and potentially other locations outside Australia, unless otherwise agreed in writing.” | Captured 2026-06-10Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | low | “ Only transfer your personal information to countries which are recognised as providing an adequate level of legal protection in accordance with Article 45 of the GDPR; or” | Captured 2026-06-07Open source →Finding permalink → |
| DPA, audit rights & data residency | All applicable tiers | low | “ Ensure that transfers outside your country are subject to additional safeguards required under local law – for example, the EU Model Clauses pursuant to Article 46(2) of the GDPR or by relying on certification schemes, or by using an appropriate mechanism to lawfully transfer personal information outside of the EEA, (namely the Standard Contractual Clauses).” | Captured 2026-06-07Open source →Finding permalink → |
| Data retention | All applicable tiers | medium | “We retain personal information for as long as necessary to provide you with our Services or for marketing purposes. In some cases, we retain personal information for longer, if doing so is necessary to comply with our legal obligations, to defend a legal claim or is otherwise required by applicable law, rule or regulation.” | Captured 2026-06-07Open source →Finding permalink → |
| Data retention | All applicable tiers | medium | “ Vendor Credits means prepaid credits corresponding to third-party AI model usage, redeemable through the Solution. Vendor Credits are valid indefinitely while you maintain an Active Subscription, but immediately expire upon cancellation or termination, as further set forth in these Terms.” | Captured 2026-06-10Open source →Finding permalink → |
| Data retention | All applicable tiers | medium | “When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.” | Captured 2026-06-07Open source →Finding permalink → |
| Data retention | All applicable tiers | medium | “ We retain personal information for as long as necessary to provide you with our Services or for marketing purposes. In some cases, we retain personal information for longer, if doing so is necessary to comply with our legal obligations, to defend a legal claim or is otherwise required by applicable law, rule or regulation. In general, Relevance AI (or its service providers on its behalf) will hold this in accordance with our internal retention policy, unless we are obliged to hold it for a longer period under law or applicable regulations. ” | Captured 2026-06-07Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ Other Disclosures . We may disclose personal information in other ways not described above that we notify you of or obtain your consent for, or as otherwise authorized or required by law.” | Captured 2026-06-07Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ Compliance and Legal Process . To comply with applicable legal or regulatory obligations, including as part of a judicial proceeding, to respond to a subpoena, warrant, court order, or other legal process, or as part of an investigation or request, whether formal or informal, from law enforcement or a governmental authority.” | Captured 2026-06-07Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ Overseas disclosures. We may disclose your personal information to recipients which are located outside of the jurisdiction in which you reside, including to our operations and sub-processors in the United Kingdom, the European Economic Area, the United States and Australia. Whenever we offshore your personal information, we will take reasonable steps to ensure that the overseas recipient does not breach applicable privacy laws. ” | Captured 2026-06-07Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ Integrated Service Information . We may make available the ability for you to access, register for, or otherwise interact, engage, or connect with the Services through certain third-party features or integrated services. By accessing our Services via these third-party connections or integrated services, we may collect or obtain certain personal information about you related to your use of such third-party connections or integrated services. You should check your privacy settings on each integrated service to better understand how your personal information may be used, disclosed, or otherwise processed by these parties.” | Captured 2026-06-07Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | low | “ Relevance AI's use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy , including the Limited Use requirements.” | Captured 2026-06-07Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ Security and Protection of Rights . Where we believe doing so is necessary to protect the Services, our rights and property, or the rights, property, and safety of others. For example, we may disclose personal information to (i) prevent, detect, investigate, and respond to fraud, unauthorized activities and access, illegal activities, and misuse of the Services, (ii) situations involving potential threats to the health, safety, or legal rights of any person or third party, or (iii) enforce, detect, investigate, and take action in response to violations of our Terms and Conditions. We may also disclose personal information related to litigation and other legal claims or proceedings in which we are involved, as well as for our internal accounting, auditing, compliance, recordkeeping, and legal functions.” | Captured 2026-06-07Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ Affiliates and Subsidiaries . We may disclose personal information to our corporate affiliates and subsidiaries.” | Captured 2026-06-07Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ Our Services may contain links to third-party websites or features or provide certain third-party connections or integrated services. Any access to and use of such linked websites, features, or third-party services is not governed by this Notice, but instead is governed by the privacy policies of those third parties. We are not responsible for the information practices of such third parties, including their collection, use, and disclosure of your personal information. You should review the privacy policies and terms for any third parties before proceeding to those websites or using those third-party features or services.” | Captured 2026-06-07Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ Third Party Marketing and Analytics Providers . We may also disclose your personal information, such as device and browsing, activities and usage information, or other similar information to third party marketing and data analytics providers, and other companies who provide marketing, advertising, campaign management, or analytics services on our behalf.” | Captured 2026-06-07Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | low | “ Third parties where you consent to the use or disclosure; and” | Captured 2026-06-07Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ Compliance and Legal Obligations . We may also disclose personal information to third parties to the extent required by applicable law and legal obligations. For example, we may disclose information in response to subpoenas, court orders, and other lawful requests by regulators, government entities, and law enforcement, including responding to national security or law enforcement disclosure requirements, or as otherwise required by law or legal process. ” | Captured 2026-06-07Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ Customers . We may disclose personal information to customers, including Customers who purchase our Services. ” | Captured 2026-06-07Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “Overseas disclosures. We may disclose your personal information to recipients which are located outside of the jurisdiction in which you reside, including to our operations and sub-processors in the United Kingdom, the European Economic Area, the United States and Australia. Whenever we offshore your personal information, we will take reasonable steps to ensure that the overseas recipient does not breach applicable privacy laws.” | Captured 2026-06-07Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ We may disclose the personal information we collect for the purposes described above and with the following recipients:” | Captured 2026-06-07Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | low | “Slack App Information. If you use our Slack app, we may receive data such as workspace IDs, user IDs, command payloads, metadata (e.g. timestamps), and message content when explicitly authorized. This data is only used to provide the functionality of the app and is not sold or shared with third parties. Any data that is not essential to app functionality is discarded and not stored.” | Captured 2026-06-07Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ General Business and Operational Support . To assess and implement mergers, acquisitions, reorganizations, bankruptcies, and other business transactions such as financings, and to administer our business, accounting, auditing, compliance, recordkeeping, and legal functions.” | Captured 2026-06-07Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ We will store User Data you upload to the Software using a third party hosting service selected by us (Hosting Service), subject to the following terms:” | Captured 2026-06-10Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ To establish, exercise or defend legal claims. For example, if we are involved in litigation and we must provide information to our lawyers in relation to that legal issue. Contact information; Device/IP Data; Employment Details; Marketing Data; Location Data; Payment Information. Legitimate interest including to seek legal advice and to protect ourselves, our Customers or others in legal proceedings. ” | Captured 2026-06-07Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ Other Relevance AI Users . We may disclose personal information to other users of the Services in the context of features that are social in nature. For example, if you submit or make available information through our public-facing, interactive features, including when you post to our community help forum, certain personal information may be available to and searchable by other users of the Services.” | Captured 2026-06-07Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ In Support of Business Transfers . If we or our affiliates are or may be acquired by, merged with, or invested in by another company, or if any of our assets are or may be transferred to another company, whether as part of a bankruptcy or insolvency proceeding or otherwise, we may disclose or transfer the personal information we have collected from you with or to the other company in accordance with applicable laws. We may also disclose certain personal information as necessary prior to the completion of such a transaction or other corporate transaction such as a financing or restructuring, to lenders, auditors, and third-party advisors, including attorneys and consultants.” | Captured 2026-06-07Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ To comply with a request from law enforcement, courts, or other competent authorities. Contact information; Device/IP Data; Employment Details; Marketing Data; Location Data; Payment Information. Compliance with legal obligations; Legitimate interest including to assist law enforcement authorities with prevent or detection of serious crime. ” | Captured 2026-06-07Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ Vendors and Services Providers . We may disclose personal information to vendors and service providers who perform functions on our behalf, such as our IT and website hosts, payment processors and order fulfillment facilitators, marketing and marketing research providers, email delivery, customer support, data storage, and data analytics providers, auditors, consultants, and legal counsel.” | Captured 2026-06-07Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ Where required or authorised by law.” | Captured 2026-06-07Open source →Finding permalink → |
| Tier differences | All applicable tiers | low | “ These terms and conditions (“Terms”) govern your membership with Relevance AI, a product described on our Website here: https://relevanceai.com (“Subscription”). Your Subscription is for the tiered package as selected by you and agreed between us by means of the Website (“Subscription Tier”).” | Captured 2026-06-10Open source →Finding permalink → |
| Tier differences | All applicable tiers | low | “ (a) (The Solution) The Solution includes the Software, the Hosted Services, the Support Services and any agreed Additional Services, to the extent described in your Subscription Tier.” | Captured 2026-06-10Open source →Finding permalink → |
| Tier differences | All applicable tiers | medium | “ (b) (Scope of Subscription) Your Subscription includes the benefits and limitations of your Subscription Tier as set out on our Website and in your Order (as may be amended from time to time by notice to you).” | Captured 2026-06-10Open source →Finding permalink → |
| Tier differences | All applicable tiers | low | “ Subscription Tier has the meaning given in the first paragraph of these Terms.” | Captured 2026-06-10Open source →Finding permalink → |
| Tier differences | All applicable tiers | low | “ Fees means the Subscription Fees, fees for Additional Services, fees for Actions, fees for Vendor Credits, and any other fees you must pay us in accordance with an Order.” | Captured 2026-06-10Open source →Finding permalink → |
Informational only, not legal advice. Terms can change; verify every cited source and capture date during procurement review.
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